Group 1 — Institutional & Legal Framework

Part 1 — Legal Identity & Status

1. Institutional Identity

SIMI Swiss — the Swiss Information and Management Institute — is a privately established higher education institute headquartered in Baar, Canton of Zug, Switzerland.

SIMI Swiss develops and operates higher education pathways through Swiss academic governance, digitally designed infrastructure, international academic collaboration and authorised institutional partnerships.

Its institutional activities are legally operated through Swiss Information and Management Institute GmbH, registered in Baar, Zug, Switzerland, with its registered office at Blegistrasse 7, 6340 Baar, Switzerland.

The legal entity provides the institutional and administrative foundation through which SIMI Swiss conducts its activities, enters into agreements and fulfils its obligations.

2. Private Higher Education Position

SIMI Swiss operates as a private higher education institute under the legal framework applicable to private education providers in Switzerland.

Its institutional scope may include:

Developing and delivering higher education programmes;
Issuing private institutional qualifications;
Operating digital and competency-based study pathways;
Integrating externally regulated qualifications;
Collaborating with recognised awarding organisations;
Supporting programmes delivered or awarded by partner universities;
Providing academic governance, quality assurance and learner support.

SIMI Swiss is institutionally independent and is not a federal, cantonal, publicly funded or state-operated higher education institution.

3. Position Under the Swiss Higher Education Act

SIMI Swiss is not currently subject to mandatory institutional accreditation under the Swiss Higher Education Act (HEdA). Under HEdA, institutional accreditation is mandatory for institutions wishing to use federally protected designations such as “university”, “university of applied sciences” or “university of teacher education”, including protected compound or derived designations. SIMI Swiss does not claim or use such protected designations.

Accordingly, SIMI Swiss operates as a private higher education institute within the legal framework applicable to private education providers in Switzerland. Within this framework, SIMI Swiss develops and delivers institutional programmes, issues private institutional qualifications and collaborates with external awarding organisations and partner universities, subject to the applicable programme arrangements.

Legal establishment, institutional accreditation, academic authority, external quality assurance and qualification recognition are separate matters. SIMI Swiss communicates each status accurately and according to its respective legal, academic and quality-assurance scope.

4. Institutional Model

SIMI Swiss operates through its proprietary SwissUK™ Higher Education model, which connects Swiss institutional governance with selected UK-regulated qualification pathways and international academic partnerships.

The descriptors SwissUK™ International HEI, Digital-First HEI and related institutional terms describe the academic structure, strategic direction and operating model of SIMI Swiss. They do not constitute a separate governmental classification, statutory accreditation category or independent recognition framework. The status of every programme and qualification shall be determined by its official programme documentation, awarding structure and applicable quality-assurance framework.

5. Institutional Transparency

SIMI Swiss is committed to presenting its institutional position clearly and consistently.

Official information shall distinguish between:

Swiss legal establishment;
Private higher education status;
Institutional or programme accreditation;
External quality assurance;
Approved-centre status;
Qualification regulation;
Partner-university authority;
Third-party recognition.

Legal registration confirms the institutional foundation of SIMI Swiss. Accreditation, regulation and recognition shall be stated separately and only within the scope formally applicable to the relevant institution, programme or qualification.

6. Official Representation

All staff, faculty members, learners, graduates, representatives and partners shall use the official institutional descriptions published by SIMI Swiss.

No person may represent SIMI Swiss as a public university, a federally accredited Swiss university, a UK university or an Ofqual-recognised awarding organisation.

SIMI Swiss may require the correction or withdrawal of any statement that inaccurately describes its institutional status, programmes, qualifications, partnerships or recognition position.

This Policy shall be read together with the applicable programme specification, student agreement, academic regulations and official enrolment documents. Programme-specific provisions shall determine the exact academic, delivery and awarding arrangements applicable to each learner.

Part 2 - Accreditation & Quality Status

1. Institutional Quality Framework

SIMI Swiss maintains a structured quality-assurance framework supporting the design, delivery, assessment and continuous improvement of its higher education activities.

The framework applies, as relevant, to:

Academic governance;
Programme design and approval;
Teaching and learning;
Assessment and academic standards;
Faculty appointment and monitoring;
Learner support;
Academic integrity;
Quality control and continuous improvement.

Quality assurance is implemented through internal institutional processes together with applicable external accreditation, certification, approved-centre and partner-institution requirements.

2. Institutional Accreditation Position

SIMI Swiss is not currently subject to mandatory institutional accreditation under the Swiss Higher Education Act because it does not claim or use the federally protected institutional designations reserved for accredited universities, universities of applied sciences or universities of teacher education.

SIMI Swiss therefore operates as a private higher education institute within the legal framework applicable to private education providers in Switzerland.

This position does not limit SIMI Swiss from maintaining external quality assurance, delivering institutional programmes, issuing private institutional qualifications or collaborating with recognised awarding organisations and partner universities.

3. External Accreditation and Quality Assurance

SIMI Swiss may obtain institutional, programme-level or operational accreditation, certification or quality review from independent external organisations.

Such external quality assurance may evaluate areas including:

Institutional governance and management;
Academic standards;
Programme delivery;
Assessment systems;
Learner services;
Digital education;
Quality-control procedures;
Continuous institutional improvement.

Each accreditation, certification or quality status shall apply within the scope, validity period and conditions determined by the responsible organisation.

4. Programme and Qualification Quality

The quality status applicable to a programme depends on its academic and awarding structure.

A programme may be governed through one or more of the following:

SIMI Swiss institutional quality assurance;
External programme accreditation;
Awarding-organisation regulation;
Approved-centre requirements;
Partner-university academic regulations;
Independent moderation, verification or assessment-board procedures.

Where a qualification is issued by an external awarding organisation or partner university, the relevant awarding institution retains responsibility for its own academic standards, quality requirements and final award decision.

5. Approved-Centre and Partnership Arrangements

SIMI Swiss may be approved or authorised to deliver, assess, coordinate or support specified programmes and qualifications under formal arrangements with external awarding organisations or partner universities.

Such arrangements strengthen programme quality through defined responsibilities, external oversight and established academic procedures.

Each approval or partnership applies only to the programmes, qualifications and activities expressly included within the relevant agreement. The institutional or regulatory status of an external organisation does not automatically transfer to SIMI Swiss.

6. Quality Transparency

SIMI Swiss shall communicate its accreditation, certification, approved-centre and partnership status accurately and according to the scope applicable to each programme.

Applicants and learners shall be informed, as relevant, of:

The institution responsible for programme delivery;
The organisation responsible for assessment;
The awarding authority;
The applicable accreditation or regulatory framework;
The quality-assurance arrangements supporting the programme;
The conditions required for qualification issuance.

The programme specification, student agreement and official enrolment documents shall determine the quality and awarding arrangements applicable to each learner.

7. Continuous Improvement

SIMI Swiss regularly reviews its academic systems, programme performance, learner feedback, faculty engagement and institutional processes.

Where improvement is required, SIMI Swiss may revise programme structures, assessment procedures, learner-support arrangements, digital systems or quality-control measures.

Such revisions shall be implemented in accordance with applicable academic requirements and with appropriate consideration for enrolled learners.

Part 3 - Awarding & Qualification Roles

1. Qualification Pathways

SIMI Swiss develops higher education pathways that may lead to:

A private institutional qualification issued by SIMI Swiss;
A regulated qualification issued by an external awarding organisation;
A qualification awarded by a partner university;
More than one qualification where the programme is formally structured for multiple awards.

The exact qualification structure shall be clearly stated in the official programme information and enrolment documentation.

2. SIMI Swiss Institutional Qualifications

SIMI Swiss may issue private institutional qualifications to learners who have fulfilled the academic, assessment, administrative and financial requirements of the applicable programme.

These qualifications are awarded under the institutional academic authority and quality-assurance framework of SIMI Swiss.

The approved programme specification shall determine:

The qualification title;
Academic level;
Credit value;
Learning outcomes;
Assessment requirements;
Completion and graduation conditions.

Official academic documents may include the qualification certificate, academic transcript, diploma supplement or other authorised records.

3. External Awarding Organisations

Selected pathways may include qualifications issued by independent awarding organisations.

The awarding organisation retains responsibility for the qualification within its applicable regulatory and quality-assurance framework. Its responsibilities may include:

Learner registration;
Qualification requirements;
Assessment standards;
External verification or moderation;
Quality assurance;
Final award approval.

SIMI Swiss shall perform the delivery, assessment, coordination or learner-support functions authorised under the applicable arrangement.

4. Partner-University Qualifications

Where a programme leads to a qualification awarded by a partner university, the university retains the academic and legal authority assigned to it under the applicable agreement.

Depending on the programme, the partner university may be responsible for:

Admission approval;
Student registration and status;
Programme delivery;
Academic supervision;
Assessment and progression;
Graduation approval;
Qualification issuance.

SIMI Swiss may strengthen the learner experience through supplementary academic resources, international coordination and learner support without replacing the formal authority of the partner university.

5. Single and Multiple Qualifications

A programme may lead to one qualification or to multiple qualifications.

Where multiple qualifications are available, each award may have separate eligibility, registration, assessment and completion requirements.

Completion of one qualification does not automatically guarantee the award of another qualification unless the learner has satisfied all requirements applicable to each award.

The programme documentation shall clearly identify whether the pathway leads to:

A single qualification;
Integrated qualifications;
Dual qualifications;
An optional additional qualification.

6. Awarding Transparency

Before enrolment, SIMI Swiss shall identify, as applicable:

The qualification or qualifications available;
The awarding institution or organisation;
The academic level and credit structure;
The applicable accreditation, regulatory or quality status;
The conditions for registration and award;
Any separate requirements applying to additional qualifications.

The programme specification, student agreement, admission documents and applicable awarding-body or partner-university regulations shall determine the formal qualification structure for each learner.

Part 4 - Recognition & Public Representation

1. Recognition Principles

SIMI Swiss supports transparent and informed use of its qualifications for academic progression, employment and professional development.

Recognition is determined by the institution, employer, professional body, regulator or competent authority receiving the qualification. Each receiving organisation may apply its own legal, academic and professional requirements.

SIMI Swiss shall provide accurate information concerning the qualification title, level, credit value, learning outcomes, awarding institution and applicable quality-assurance status.

2. Academic Recognition

Learners may present their qualifications to universities and other education providers for admission, credit transfer, advanced standing or further study.

The receiving institution retains authority to determine:

Eligibility for admission;
Comparability of qualifications;
Transferable credit;
Advanced standing;
Additional entry requirements.

SIMI Swiss may provide official academic records and programme information to support such evaluation but shall not make decisions on behalf of the receiving institution.

3. Employment and Professional Use

Qualifications may be used to demonstrate academic achievement, professional knowledge and developed competencies.

Employers retain responsibility for determining whether a qualification meets the requirements of a particular position, promotion, salary classification or professional function.

Where employment is connected to a regulated profession, public appointment or protected title, additional recognition, licensing, registration, examination or professional experience may be required by the competent authority.

4. International Recognition

Recognition requirements differ between countries, sectors and institutions.

The acceptance of a qualification in one jurisdiction or by one organisation shall not automatically determine its acceptance elsewhere.

Learners intending to use a qualification for a specific academic, employment, immigration or professional purpose are encouraged to verify the applicable requirements with the relevant receiving organisation before enrolment.

SIMI Swiss may provide factual guidance and supporting documents but cannot guarantee an outcome controlled by an independent third party.

5. Institutional Support

Subject to applicable procedures, SIMI Swiss may provide:

Qualification certificates;
Academic transcripts;
Diploma supplements;
Confirmation of study or completion;
Programme specifications;
Information concerning credits and learning outcomes;
Verification of documents issued by SIMI Swiss;
Clarification of awarding and quality-assurance arrangements.

Where a qualification is issued by an external awarding organisation or partner university, requests for verification or additional documentation may be subject to the procedures of that institution.

6. Accurate Public Representation

SIMI Swiss, its learners, graduates, staff, representatives and partners shall describe each institution, programme and qualification according to its official status.

No qualification shall be represented as automatically recognised, professionally licensed or government-equivalent unless such status has been expressly confirmed by the competent authority.

The following matters shall be stated separately and accurately:

The awarding institution or organisation;
The qualification title and level;
Institutional and programme accreditation;
External quality assurance;
Qualification regulation;
Recognition by a receiving organisation;
Professional licensing or registration.

SIMI Swiss may require the correction of any statement that materially misrepresents its institutional status, partnerships, programmes or qualifications.

7. Recognition Responsibility and Limitation of Liability

SIMI Swiss supports learners by providing transparent programme information, official academic documentation and factual clarification concerning the institution, programme, qualification and applicable quality-assurance arrangements.

Recognition decisions are made independently by the receiving institution, employer, professional body, evaluation agency, regulator, immigration authority or other competent organisation. SIMI Swiss cannot direct, control or guarantee any decision made by such third party.

7.1 Scope of Recognition Decisions

For the purposes of this Policy, recognition includes any decision concerning:

Admission to further study;
Credit transfer or advanced standing;
Academic equivalence or comparability;
Qualification evaluation or credential assessment;
Employment eligibility;
Promotion or salary classification;
Public-sector appointment;
Professional membership;
Access to a regulated profession;
Professional licensing or registration;
Use of a protected professional title;
Immigration, visa or residence purposes;
Scholarships, grants or other benefits requiring a recognised qualification.

An outcome relating to one purpose, institution, profession or jurisdiction shall not guarantee the same outcome for another purpose, institution, profession or jurisdiction.

7.2 No Guarantee of Recognition

Unless expressly confirmed in a written document issued by the competent receiving authority, neither enrolment, programme completion nor qualification issuance shall constitute a guarantee of:

Recognition in a particular country;
Acceptance by a particular university or employer;
Equivalence to a specified national qualification;
Admission to a further academic programme;
Credit transfer or exemption;
Professional licensing or registration;
Eligibility for government employment;
Immigration or residence approval;
Any particular employment, salary or career outcome.

Information concerning qualification levels, credits, frameworks, accreditation, regulation or international comparability is provided to describe the qualification accurately. Such information shall not be interpreted as a binding recognition decision by a third party.

7.3 Learner Verification Before Enrolment

Where a learner intends to use a qualification for a particular academic, employment, professional, immigration or governmental purpose, the learner is responsible for verifying the applicable requirements before enrolment.

The learner should obtain written clarification, where reasonably available, from the relevant:

Receiving university;
Employer;
Credential-evaluation agency;
Professional regulator;
Licensing authority;
Ministry or public body;
Immigration authority;
Other competent organisation.

SIMI Swiss may assist by providing factual programme information. Such assistance shall not replace the learner’s independent verification or professional advice appropriate to the intended use.

7.4 Changes in Law and Third-Party Requirements

Recognition rules, professional requirements, admission criteria, immigration policies and evaluation practices may be amended by the responsible authorities at any time.

SIMI Swiss shall not be responsible for an adverse recognition outcome resulting from:

A change in law, regulation or public policy;
A change in the requirements of a receiving institution;
A change in professional licensing standards;
A change in immigration or employment rules;
A change in credential-evaluation methodology;
The introduction of additional examinations, supervised practice, language requirements or documentary conditions;
A decision adopted after the learner’s enrolment or graduation;
The receiving organisation’s interpretation of the qualification or study mode.

Where SIMI Swiss becomes aware of a material change affecting a programme, it shall take reasonable steps to update its official information and inform affected learners where appropriate.

7.5 Recognition of Externally Awarded Qualifications

Where a qualification is awarded by an external awarding organisation or partner university, its recognition shall be considered by reference to that awarding institution, the particular qualification and the applicable regulatory or accreditation framework.

SIMI Swiss shall not be responsible for:

A third party’s interpretation of the awarding institution’s status;
Recognition decisions made by the receiving organisation;
Processing times of the awarding institution or recognition authority;
Additional verification requested by a third party;
Changes made by the awarding institution or competent regulator;
A learner’s failure to satisfy the separate requirements of the external qualification.

SIMI Swiss shall remain responsible for performing the functions expressly allocated to it under the applicable programme and partnership arrangements.

7.6 Official Documentation and Verification Support

Subject to applicable procedures, SIMI Swiss may provide or facilitate access to:

Qualification certificates;
Academic transcripts;
Diploma supplements;
Letters confirming study or completion;
Programme specifications;
Credit and learning-outcome information;
Document-verification services;
Information concerning the awarding and quality-assurance structure.

SIMI Swiss does not undertake to prepare legal opinions, secure recognition decisions, represent learners before public authorities or alter academic records to satisfy the requirements of a particular receiving organisation.

Where documentation must be issued or verified by an external awarding organisation or partner university, the learner shall comply with the procedures and processing requirements of that institution.

Requests for supporting documents, verification or institutional clarification shall be considered in accordance with applicable law, institutional authority, programme arrangements, internal procedures and the availability of official records. SIMI Swiss reserves the right to decline, limit or redirect any request that is outside its authority, requires action by another awarding institution or competent body, seeks the alteration of an official record, or imposes an obligation not established by law or written agreement.

7.7 Reliance on Official Information

Only information published through official SIMI Swiss channels or contained in authorised written documents may be relied upon as an institutional representation.

No employee, faculty member, recruitment representative, local support partner or other third party is authorised to guarantee recognition, equivalence, employment, licensing, immigration approval or admission unless such authority has been expressly confirmed in writing.

Informal statements, verbal discussions, social-media content, third-party advertising, individual opinions and outcomes achieved by previous learners shall not create a binding guarantee concerning another learner.

Any material inconsistency should be reported to SIMI Swiss for written clarification before the learner makes an enrolment or payment decision.

7.8 Effect of an Unsuccessful Recognition Application

An unsuccessful recognition, admission, employment, licensing, evaluation or immigration application shall not, by itself:

Invalidate the qualification;
Establish that the programme was not delivered;
Establish that academic requirements were not met;
Constitute evidence of a breach by SIMI Swiss;
Create an automatic right to withdrawal, compensation or refund.

Any refund or contractual remedy shall be determined by the applicable student agreement, refund policy and mandatory law.

This provision shall not apply where an adverse outcome directly results from a material written misrepresentation by SIMI Swiss, a failure by SIMI Swiss to issue an expressly promised qualification for which the learner satisfied all applicable conditions, or another breach for which liability cannot lawfully be excluded.

7.9 Limitation of Responsibility

To the fullest extent permitted by applicable law, SIMI Swiss shall not be responsible for loss arising solely from an independent recognition decision or from the learner’s failure to verify the requirements applicable to the learner’s intended use.

Such loss may include:

Refusal of admission;
Refusal of credit transfer;
Loss of an employment opportunity;
Delay in promotion or salary adjustment;
Refusal of professional licensing;
Costs of credential evaluation;
Immigration or relocation expenses;
Loss arising from changes in third-party requirements.

Nothing in this Policy shall exclude or limit any responsibility that cannot lawfully be excluded, including responsibility arising from fraud, wilful misconduct, materially misleading official information or any mandatory statutory right available to the learner.

7.10 Learner Acknowledgement

By enrolling in a programme, the learner confirms that:

The intended use of the qualification has been considered;
Recognition is determined independently by the relevant receiving organisation;
No automatic recognition has been promised unless expressly confirmed by the competent authority;
Requirements may differ between countries, institutions, employers and professions;
Additional evaluation, examination, experience, licensing or documentation may be required;
SIMI Swiss may, within its lawful authority and applicable procedures, provide supporting information or official documentation, but is not required to comply with requests falling outside its responsibilities or contractual obligations and cannot guarantee any third-party decision.

This acknowledgement shall be read together with the programme specification, student agreement, official enrolment documents and any programme-specific recognition notice.

Part 5 - Policy Application & Document Priority

1. Scope of Application

This Policy Framework applies to applicants, learners, graduates, staff, faculty members, representatives, authorised support partners and other parties participating in SIMI Swiss programmes or institutional activities.

Individual policies shall apply according to their stated scope, effective date and the programme or relationship concerned.

2. Programme-Specific Documents

Each programme may be governed by additional documents, including:

The offer or admission letter;
The student agreement;
The programme specification;
Academic and assessment regulations;
Fee and payment schedules;
Awarding-organisation requirements;
Partner-university regulations;
Programme-specific notices and acknowledgements.

These documents define the particular academic, delivery, awarding, financial and administrative arrangements applicable to the learner.

3. Order of Priority

Where two applicable documents address the same matter differently, they shall be interpreted together wherever reasonably possible.

Subject to mandatory law, the following order of priority shall generally apply:

Mandatory law and binding requirements of a competent authority;
Regulations of the institution legally responsible for admission, student status or qualification awarding;
The signed student agreement and programme-specific contractual documents;
The approved programme specification and academic regulations;
SIMI Swiss institutional policies;
Published guidance and general information.

A specific written provision shall normally take priority over a general provision concerning the same matter.

4. External Awarding and Partner Requirements

Where a programme includes an external awarding organisation or partner university, learners shall also comply with the applicable academic, assessment, registration and qualification requirements of that institution.

SIMI Swiss may communicate, coordinate or administer such requirements within its assigned role. It shall not amend, waive or replace a requirement reserved to the responsible awarding organisation, partner university, regulator or competent authority.

5. Policy Review and Amendment

SIMI Swiss may review and amend its policies to reflect:

Changes in law or regulation;
Awarding-body or partner requirements;
Academic quality and integrity standards;
Institutional development;
Digital or operational improvements;
Learner-protection requirements.

Material changes affecting enrolled learners shall be communicated through an official channel within a reasonable period where practicable.

An amendment shall not retrospectively remove a completed academic result or an expressly confirmed contractual right unless required by law, a competent authority or the correction of fraud, error or academic misconduct.

6. Official Communication and Learner Responsibility

Policies and programme requirements may be communicated through the SIMI Swiss website, institutional email, learner portal, official letters or other authorised channels.

Learners are responsible for:

Reviewing the documents provided before enrolment;
Reading official communications;
Keeping their contact details current;
Seeking written clarification where a material requirement is unclear;
Complying with the policies applicable to their programme.

Failure to review an official document or communication shall not, by itself, remove an applicable requirement where reasonable access to that information was provided.

7. Interpretation and Clarification

SIMI Swiss shall interpret its institutional policies reasonably, consistently and in accordance with their purpose, applicable law and learner-protection principles.

Where a matter falls within the authority of an external awarding organisation, partner university or competent authority, that organisation’s determination shall apply within its respective scope.

Requests for clarification shall be considered through the applicable institutional procedure. Informal statements shall not amend an official policy, signed agreement or programme requirement unless confirmed through an authorised written document.

Group 2 — Admissions & Finance

In Detail

Part 6 — Admission & Eligibility

1. Admission Principles

SIMI Swiss applies transparent and academically appropriate admission procedures designed to support applicants in selecting a programme consistent with their prior education, professional experience, academic readiness and intended progression.

Admission requirements may vary according to the programme level, qualification structure, study mode, awarding institution and applicable partner requirements.

Submission of an application does not by itself constitute admission. Admission becomes effective only when the applicable requirements have been satisfied and formal confirmation has been issued by the institution authorised to make the admission decision.

2. Entry Requirements

Applicants shall meet the entry requirements stated in the official programme information.

Depending on the programme, eligibility may be established through:

Prior academic qualifications;
Relevant professional or managerial experience;
Language capability;
Recognition of prior learning;
A research proposal or intended research area;
An admission interview or academic assessment;
Additional requirements imposed by an awarding organisation or partner university.

Where permitted by the applicable programme framework, SIMI Swiss may consider equivalent qualifications, professional experience or an approved non-standard entry pathway.

3. Admission Assessment

Applications shall be assessed fairly and on the basis of the information available at the time of review.

The assessment may consider:

Academic preparedness;
Relevance of prior study or experience;
Capacity to complete the programme;
Language and communication capability;
Research suitability;
Availability of suitable academic resources or supervision;
Compliance with programme-specific requirements.

SIMI Swiss may request additional information, supporting documents, an interview or an academic assessment where reasonably required to complete the review.

4. Conditional Admission

An applicant may receive conditional admission where one or more requirements remain outstanding but can reasonably be completed within a specified period.

Conditions may include:

Submission or certification of academic documents;
Verification of prior qualifications;
Completion of a prerequisite;
Evidence of language capability;
Approval by an awarding organisation or partner university;
Payment of an applicable deposit or fee;
Completion of registration, visa or Student Pass requirements.

Conditional admission becomes final only after all stated conditions have been satisfied and formally confirmed.

5. Institutional and Partner Authority

SIMI Swiss may make admission decisions for programmes within its institutional authority.

Where a programme is owned, delivered or awarded by an external awarding organisation or partner university, admission may require separate approval, registration or verification by that institution.

SIMI Swiss may coordinate and support the admission process within its assigned role but shall not replace a decision reserved to a partner university, awarding organisation, immigration authority or other competent body.

Admission to one qualification or programme component does not automatically establish eligibility for another qualification unless expressly confirmed in the applicable programme documents.

6. Admission Outcomes

An application may be:

Approved;
Conditionally approved;
Deferred for additional information or a later intake;
Referred to an alternative entry pathway;
Declined where the applicable requirements cannot be satisfied.

Where reasonably practicable, SIMI Swiss may recommend a preparatory route, alternative programme or later intake that is more appropriate to the applicant’s profile.

Admission decisions shall be made in good faith, without unlawful discrimination and in accordance with the applicable academic and institutional requirements.

Part 7 — Applicant Documents & Verification

1. Document Requirements

Applicants shall provide the documents reasonably required to assess eligibility, confirm identity and complete admission or registration.

Depending on the programme, required documents may include:

Identification or passport;
Academic certificates and transcripts;
Professional qualifications;
Curriculum vitae;
Evidence of professional experience;
Language evidence;
Research proposal or statement of purpose;
Certified translations;
Additional documents required by an awarding organisation, partner university or competent authority.

Document requirements may vary according to the programme, qualification structure and applicant profile.

2. Accuracy and Completeness

Applicants are responsible for ensuring that all information and documents submitted are accurate, complete, current and lawfully obtained.

An applicant shall not:

Submit altered, fabricated or misleading documents;
Omit information that may materially affect eligibility;
Misrepresent academic, professional or personal details;
Use documents belonging to another person;
Provide a translation that materially changes the original meaning.

SIMI Swiss may rely on the information submitted when assessing an application, subject to any verification considered necessary.

3. Document Verification

SIMI Swiss may verify submitted information directly or through an authorised third party.

Verification may include:

Contacting the issuing institution;
Reviewing official databases or verification services;
Requesting certified copies or original documents;
Requiring direct transmission from the issuing body;
Comparing translated documents with the original language version;
Referring documents to an awarding organisation, partner university or competent authority.

Applicants shall provide reasonable cooperation where verification is required.

4. Translations and Certified Copies

Documents not issued in the language required for admission may need to be accompanied by an accurate translation prepared by a suitably qualified or authorised translator.

SIMI Swiss may require:

The original-language document;
A certified copy;
A certified translation;
Legalisation, notarisation or authentication;
Additional clarification from the issuing institution.

Acceptance of a document for admission review does not prevent further verification by an awarding organisation, partner university, immigration authority or other competent body.

5. Outstanding or Unavailable Documents

Where a required document is temporarily unavailable, SIMI Swiss may permit conditional assessment or conditional admission where the applicant provides sufficient alternative evidence.

Any outstanding requirement shall remain subject to a stated deadline.

Failure to provide the required document within the permitted period may result in:

Delay in admission or registration;
Deferral to a later intake;
Withdrawal of conditional admission;
Ineligibility for an external qualification;
Inability to proceed with visa or Student Pass arrangements.

Alternative evidence may be considered where permitted, but SIMI Swiss is not required to waive a mandatory requirement imposed by law, an awarding organisation, partner university or competent authority.

6. False or Misleading Information

Where submitted information is reasonably suspected to be false, altered, incomplete or misleading, SIMI Swiss may suspend the application or registration while the matter is reviewed.

Where a material misrepresentation is confirmed, SIMI Swiss may:

Decline the application;
Withdraw an admission offer;
Cancel enrolment or registration;
Refer the matter to the relevant awarding organisation or partner university;
Withhold or withdraw an institutional decision obtained through the false information;
Take other proportionate action permitted by the applicable regulations.

Before a final adverse decision is made, the applicant or learner should normally be given a reasonable opportunity to provide an explanation or supporting evidence, except where immediate action is required by law or a competent authority.

7. Retention and Use of Documents

Applicant documents may be retained and processed for admission, registration, quality assurance, academic administration, fraud prevention, regulatory compliance and record-keeping purposes.

Documents may be shared, where reasonably necessary and lawfully permitted, with:

Awarding organisations;
Partner universities;
Verification providers;
Immigration or regulatory authorities;
Authorised institutional service providers.

Such processing shall be conducted in accordance with the applicable data-protection requirements and institutional procedures.

Part 8 — Tuition, Fees & Payment

1. Fee Transparency

SIMI Swiss shall communicate the tuition fees and material charges applicable to a programme before enrolment.

The applicable fee information may be stated in:

The programme information;
Offer or admission letter;
Student agreement;
Fee schedule;
Invoice or payment plan;
Partner-university or awarding-organisation documentation.

Applicants should review the complete financial structure before accepting an offer or making payment.

2. Tuition Fee Coverage

Tuition fees cover only the academic and institutional services expressly included in the applicable programme documentation.

Depending on the programme, tuition fees may include:

Academic delivery;
Access to designated learning systems;
Standard assessment;
Academic supervision within the approved scope;
Learner support;
Internal quality assurance;
Standard institutional academic documents.

Services not expressly included shall not be presumed to form part of the tuition fee.

3. Additional and Third-Party Charges

Additional charges may apply for services or requirements outside the standard tuition structure, including:

Awarding-organisation registration;
Partner-university registration;
Examination, reassessment or resubmission;
Additional supervision;
Extension beyond the standard programme period;
Graduation ceremonies;
Certificate replacement or courier services;
Notarisation, legalisation or document verification;
Visa, Student Pass, insurance or immigration procedures;
Bank, transfer, currency-conversion or payment-provider charges.

Where reasonably practicable, known mandatory charges shall be disclosed before enrolment. Charges imposed or revised by an independent third party shall remain subject to that party’s requirements.

4. Payment Schedule

Fees shall be paid according to the dates and instalments stated in the applicable invoice, payment plan or student agreement.

An instalment arrangement permits payment over an agreed period but does not reduce the total programme fee unless expressly stated in writing.

The learner is responsible for ensuring that:

Payment is made by the due date;
The correct payment reference is used;
The full invoiced amount is received;
Bank and transfer charges are covered;
Proof of payment is retained where necessary.

Payment shall be considered completed when the cleared funds have been received and allocated to the learner’s account.

5. Deposits and Confirmation of Enrolment

A deposit or initial payment may be required to reserve a place, activate enrolment, register the learner with an external institution or commence programme-related services.

The purpose, treatment and refundability of any deposit shall be stated in the applicable documentation.

Payment of a deposit does not guarantee:

Final admission where conditions remain outstanding;
Registration by an external awarding organisation or partner university;
Visa or Student Pass approval;
Completion or award of a qualification.

Where SIMI Swiss cannot proceed for a reason within its responsibility, the applicable contractual and refund provisions shall apply.

6. Late or Outstanding Payments

SIMI Swiss shall normally provide reasonable notice where a payment becomes overdue and may offer an opportunity to regularise the account.

If payment remains outstanding, SIMI Swiss may, in accordance with the applicable agreement:

Restrict access to non-essential services;
Suspend academic or administrative processing;
Postpone registration, assessment or certification;
Decline further instalment arrangements;
Suspend or terminate enrolment after appropriate notice;
Refer the outstanding amount for lawful recovery.

Academic work already submitted may remain subject to institutional record-keeping and academic-integrity requirements. Financial suspension shall not require SIMI Swiss or another institution to issue a qualification before all applicable conditions have been fulfilled.

7. Payment by Third Parties

Fees may be paid by an employer, sponsor, family member, representative or other approved third party.

Unless expressly agreed otherwise:

The learner remains responsible for the financial obligations attached to the enrolment;
A dispute between the learner and the payer does not alter the payment due date;
Refunds shall be processed according to the original payment source and applicable financial controls;
The payer does not acquire academic decision-making rights or unrestricted access to learner information.

SIMI Swiss may require evidence of payer identity, payment authority or source of funds where necessary for legal, financial or compliance purposes.

8. Currency and Payment Processing

Fees may be invoiced in the currency stated in the applicable programme documents.

Where payment is made in another currency, the learner is responsible for any exchange-rate difference, intermediary-bank deduction or payment-processing charge.

SIMI Swiss shall not be responsible for delays, losses or exchange-rate movements caused by banks, card providers, payment platforms or other independent financial intermediaries, except to the extent required by applicable law.

9. Fee Adjustments

SIMI Swiss may revise fees for future intakes, new services, programme extensions or additional registrations.

The fee confirmed in a signed student agreement or approved payment plan shall ordinarily remain applicable for the stated programme period, subject to:

Mandatory taxes or public charges;
Third-party fees outside the control of SIMI Swiss;
Additional services requested by the learner;
Extended study or supervision;
Reassessment, re-registration or re-enrolment;
A material change agreed in writing.

Any material fee adjustment affecting an enrolled learner shall be communicated through an official channel.

10. Financial Records

SIMI Swiss shall maintain reasonable records of invoices and payments received through its authorised payment channels.

Learners are responsible for reviewing their invoices and reporting any apparent error within a reasonable period.

An invoice, receipt or payment confirmation records a financial transaction only. It does not, by itself, confirm academic completion, qualification eligibility, visa approval or recognition by a third party.

Withdrawal, cancellation and refund matters shall be governed separately under Part 9 — Withdrawal, Cancellation & Refunds.

Part 9 — Withdrawal, Cancellation & Refunds

1. General Principles

SIMI Swiss applies withdrawal, cancellation and refund procedures intended to provide clarity, fairness and appropriate protection for both learners and the institution.

The financial outcome of a withdrawal or cancellation shall depend on:

The date on which the request becomes effective;
The programme stage reached;
The services already provided or committed;
The applicable student agreement and fee schedule;
Any external registration or third-party charges;
Mandatory rights available under applicable law.

A learner’s decision to discontinue study does not automatically cancel outstanding financial obligations or create an automatic right to a full refund.

2. Cancellation Before Enrolment Commences

An applicant may request cancellation before the official programme commencement date.

Where no academic, registration, assessment or programme-specific service has commenced, SIMI Swiss shall determine any refund after deducting, where applicable:

A disclosed non-refundable application or administration fee;
Costs already incurred for document review or verification;
External registration or partner charges already paid or committed;
Bank, currency-conversion or payment-processing charges;
Services separately requested and already completed.

Where mandatory law provides a cancellation or cooling-off right, that right shall apply according to its legal conditions and time limits.

3. Withdrawal After Programme Commencement

A learner wishing to discontinue a programme after commencement shall submit a written withdrawal request through the authorised institutional channel.

The withdrawal shall become effective on the date confirmed by SIMI Swiss following receipt of a complete and valid request. A learner’s non-attendance, inactivity, failure to access the learning system or informal notification to a lecturer shall not, by itself, constitute formal withdrawal.

Fees may remain payable for:

Academic periods already commenced;
Teaching, supervision or assessment already provided;
Learning resources or system access already activated;
External registration already completed;
Services or resources reserved specifically for the learner;
Non-cancellable commitments made to an awarding organisation, partner university or service provider.

4. Refund Calculation

Where a refund is available, it shall be calculated according to the applicable student agreement, refund schedule and programme-specific arrangements.

The calculation may take account of:

Payments received;
Tuition attributable to completed or commenced study periods;
Administrative services already performed;
External fees already paid or contractually committed;
Approved discounts, scholarships or financial support;
Outstanding amounts owed by the learner;
Bank and payment-processing costs.

A scholarship, tuition reduction or promotional fee shall not normally be converted into a cash entitlement. Where a learner withdraws, any refund shall be based on the amount actually paid and the applicable discounted fee structure.

SIMI Swiss may offset any lawful outstanding amount against a refund before payment is made.

5. Non-Refundable Fees and Committed Costs

The following amounts may be non-refundable where clearly disclosed or already incurred:

Application and admission-processing fees;
Document verification or evaluation fees;
Awarding-organisation registration fees;
Partner-university registration fees;
Visa, Student Pass, insurance or immigration charges;
Legalisation, notarisation or courier fees;
Bank, card or payment-provider charges;
Assessment or reassessment fees already activated;
Additional supervision already arranged;
Customised services completed at the learner’s request.

Where a third party permits a refund, SIMI Swiss may process or facilitate the refundable amount subject to that party’s procedures, deductions and processing period.

6. Visa or Student Pass Outcomes

Payment of tuition, registration or visa-related charges does not guarantee approval of a visa, Student Pass, entry permission, renewal or immigration status.

Where an application is refused by a competent authority, any refund shall be determined according to:

The applicable student agreement;
The stage reached in the admission and immigration process;
The reason for refusal;
Services already provided;
Charges already paid or committed to third parties;
Whether the applicant supplied accurate, complete and timely information.

A refund may be restricted or declined where refusal results from:

False, altered or incomplete documents;
Failure to meet immigration requirements;
Failure to attend an interview, medical examination or required appointment;
Late submission or non-cooperation;
A prior immigration, criminal or compliance matter not disclosed;
Withdrawal by the applicant after processing has commenced;
A decision based on circumstances outside the responsibility of SIMI Swiss.

Where SIMI Swiss or the partner institution is unable to proceed for a reason within its assigned responsibility, the applicable contractual refund provisions shall apply.

7. Programme Cancellation or Material Change

Where SIMI Swiss cancels a programme before commencement and no suitable alternative is accepted by the learner, payments received for undelivered services shall be refunded, subject to any separately authorised and non-recoverable third-party charges.

Where a material programme change becomes necessary, SIMI Swiss may, where reasonably practicable, offer:

Transfer to a comparable programme;
Transfer to a later intake;
An alternative delivery arrangement;
Credit for completed academic work;
A proportionate refund for services that cannot be provided.

A change shall not be treated as programme cancellation where it constitutes a reasonable academic or operational adjustment that does not materially alter the qualification, learning outcomes or essential contractual structure.

8. Deferral Instead of Withdrawal

Where permitted, a learner experiencing temporary difficulty may apply for deferral rather than permanent withdrawal.

Amounts already paid may be transferred to a later intake or resumed study period subject to:

Approval of the deferral;
The maximum permitted deferral period;
Continued availability of the programme;
Any revised external or third-party fees;
Compliance with reactivation or re-enrolment requirements.

A deferral does not automatically cancel fees already due or guarantee that all programme conditions will remain unchanged.

9. Exceptional Circumstances

SIMI Swiss may consider a request for exceptional financial treatment where the learner provides reliable evidence of serious circumstances materially affecting continued study.

Such circumstances may include:

Serious illness or incapacity;
Bereavement involving an immediate family member;
Significant personal emergency;
Other circumstances accepted by SIMI Swiss as exceptional.

Any concession shall be determined on an individual basis and may include a deferral, revised payment arrangement, credit toward future study or partial refund.

Consideration of one case shall not create a binding precedent or automatic entitlement in another case.

10. Refund Requests and Processing

A refund request shall be submitted in writing and include:

The learner’s full name and identification details;
The programme concerned;
The reason for withdrawal or cancellation;
Relevant supporting evidence;
Payment information reasonably required for verification;
The account details of the original payer where applicable.

SIMI Swiss may request additional information before completing the review.

Approved refunds shall normally be returned to the original payment source unless legal, banking or compliance requirements require another authorised method. Processing times may vary where external institutions, banks or payment providers are involved.

11. Academic and Administrative Consequences

Withdrawal may affect:

Access to learning platforms and institutional services;
External registration;
Assessment eligibility;
Student status;
Visa or Student Pass sponsorship;
Academic records;
Eligibility for future re-enrolment.

Academic work completed before withdrawal may be retained as part of the institutional record. Credit or recognition for completed work shall be determined according to the applicable academic regulations and programme requirements.

12. No Automatic Refund Based on Intended Outcome

A refund shall not arise solely because a learner:

Does not achieve the expected academic result;
Does not complete the programme within the expected period;
Changes personal or career objectives;
Is dissatisfied with an independent recognition decision;
Is refused admission, employment, licensing or immigration approval by a third party;
Chooses not to use the qualification after completion;
Fails to participate in the programme or use the services made available.

This provision does not limit any remedy arising from a material breach by SIMI Swiss or any right that cannot lawfully be excluded.

13. Governing Documents

Withdrawal, cancellation and refund matters shall be determined by this Policy together with:

The signed student agreement;
The applicable fee and refund schedule;
The programme specification;
Any partner-university or awarding-organisation requirements;
Mandatory consumer or contractual law.

Where a programme-specific written provision differs from this general Policy, the specific provision shall apply to that programme, subject always to mandatory law.

Part 10 — Deferral, Suspension & Re-enrolment

1. General Principles

SIMI Swiss recognises that temporary academic, personal, financial or administrative circumstances may affect a learner’s ability to continue study as originally scheduled.

Where permitted by the applicable programme, a learner may request:

Deferral before programme commencement;
Temporary suspension after commencement;
Transfer to a later intake;
Re-enrolment following an approved interruption.

Approval is not automatic and shall depend on the programme structure, academic progress, available provision, external requirements and the circumstances presented.

2. Deferral Before Commencement

An admitted learner may request to defer commencement to a later intake before the programme begins.

A deferral may be approved where:

The programme remains available;
The request is submitted within the applicable period;
Admission requirements remain satisfied;
Required supporting evidence is provided;
The relevant awarding organisation or partner university permits the deferral;
Any required fees or administrative conditions are fulfilled.

Admission to a later intake shall remain subject to programme availability and any updated academic, regulatory, immigration or financial requirements.

3. Temporary Suspension After Commencement

A learner who has commenced study may request a temporary suspension where continued participation is materially affected by circumstances including:

Serious illness or incapacity;
Significant family or personal circumstances;
Employment or professional obligations;
Financial difficulty;
Immigration or travel restrictions;
Other circumstances accepted by SIMI Swiss as reasonable.

The learner shall normally submit the request in writing and provide sufficient information or supporting evidence for the request to be assessed.

4. Academic and Administrative Review

Before approving a suspension, SIMI Swiss may consider:

The learner’s academic progress;
Outstanding assessments or academic misconduct matters;
The stage of the programme;
Supervisor or faculty availability;
Maximum registration and completion periods;
The impact on external registration;
Visa or Student Pass implications;
Fees already due or services already provided;
The feasibility of rejoining a later intake.

SIMI Swiss may approve the request, approve it subject to conditions, propose an alternative arrangement or decline it where suspension cannot reasonably be accommodated.

5. Duration of Deferral or Suspension

An approved deferral or suspension shall apply for the period stated in the written confirmation.

The permitted period may vary according to:

Programme level and structure;
Academic regulations;
Awarding-organisation requirements;
Partner-university regulations;
Immigration conditions;
Availability of future intakes;
Maximum candidature or registration periods.

A learner who does not resume study within the approved period may be treated as withdrawn and may be required to submit a new application.

6. Financial Effect

Deferral or suspension does not automatically cancel fees already due or create an automatic right to a refund.

The financial treatment may include:

Transfer of eligible payments to a later intake;
Retention of non-refundable or already committed charges;
Payment of outstanding instalments;
Additional fees for reactivation, re-registration or programme extension;
Adjustment of third-party fees applicable at the time of return;
Recalculation of tuition where the original fee structure is no longer available.

The applicable student agreement, fee schedule and written deferral or suspension approval shall determine the financial arrangements.

7. Academic Work and Progress

Academic work completed before an approved suspension may be retained and recognised where it remains valid under the applicable academic regulations.

On return, the learner may be required to:

Complete outstanding assessments;
Repeat an expired or materially revised component;
Attend updated academic sessions;
Meet revised research or supervision requirements;
Complete an academic re-entry review;
Undertake additional work necessary to maintain programme coherence.

SIMI Swiss shall seek to preserve valid completed learning where reasonably possible, subject to academic standards and external requirements.

8. External Awarding and Partner Requirements

Where the programme involves an external awarding organisation or partner university, deferral, suspension or re-enrolment may require separate approval or re-registration.

SIMI Swiss may coordinate the process within its assigned role but cannot waive or replace requirements imposed by:

The awarding organisation;
The partner university;
The regulator;
The immigration authority;
Another competent body.

Continued eligibility for an external qualification shall depend on the learner satisfying the requirements applicable at the time of return.

9. Visa and Student Pass Implications

For learners studying through a full-time campus pathway, deferral, suspension, prolonged absence or withdrawal may affect:

Student registration;
Attendance status;
Student Pass sponsorship;
Visa validity;
Immigration reporting;
Eligibility to remain in the country of study;
Future renewal or re-entry.

Learners shall not assume that an academic suspension permits continued residence or unrestricted travel.

Any immigration decision remains within the authority of the partner university, immigration authority or other competent body. The learner is responsible for following all instructions concerning departure, cancellation, renewal or re-entry.

10. Re-enrolment and Return to Study

A learner seeking to resume study shall notify SIMI Swiss within the period and through the procedure stated in the approval notice.

Re-enrolment may be subject to:

Confirmation of continued eligibility;
Updated identification or academic documents;
Payment of outstanding or revised fees;
Availability of the programme, module or supervisor;
Updated programme or assessment requirements;
External re-registration;
Visa or Student Pass approval where applicable;
A return-to-study plan.

Re-enrolment becomes effective only after formal written confirmation has been issued by the institution or authority responsible for the relevant registration.

11. Programme Changes During Interruption

A programme may be revised, replaced, suspended or discontinued during a learner’s absence.

Where the original structure is no longer available, SIMI Swiss may, where reasonably practicable, offer:

Return under the revised programme structure;
Transfer of valid completed credit;
An alternative pathway;
Completion through a teach-out arrangement;
Transfer to a later or comparable programme.

The learner may be required to complete additional or revised academic requirements where necessary to meet current programme standards.

12. Failure to Resume Study

Where a learner does not return by the approved date and does not obtain a further written extension, SIMI Swiss may:

Close the learner’s active registration;
Treat the learner as withdrawn;
Notify the relevant awarding organisation or partner university;
Terminate access to institutional systems;
Apply the relevant financial and academic provisions;
Require a new application for future study.

A new application shall be assessed under the entry, fee and programme requirements applicable at that time.

13. No Guaranteed Deferral or Re-enrolment

Approval of a previous deferral, suspension or re-enrolment request does not create an automatic entitlement to a further interruption or future return.

SIMI Swiss shall consider requests reasonably and in good faith but is not required to approve an arrangement that:

Conflicts with academic standards;
Exceeds the maximum permitted study period;
Cannot be supported by available academic resources;
Is not accepted by an awarding organisation or partner university;
Conflicts with immigration or regulatory requirements;
Would materially disrupt programme delivery;
Is inconsistent with the learner’s contractual or financial obligations.

Group 3 — Academic Regulations

In Detail

Part 11 — Academic Participation & Engagement

1. Academic Participation

Learners are expected to participate actively and consistently in the academic activities assigned to their programme.

Participation may include:

Attending scheduled classes or academic sessions;
Accessing the learning management system;
Completing assigned learning activities;
Meeting supervisors or academic advisers;
Submitting assessments and progress reports;
Responding to official academic communications;
Participating in research, workshops or other required activities.

The specific participation requirements shall be determined by the programme structure, study mode and applicable academic regulations.

2. Attendance Requirements

Where attendance is required, learners shall attend the scheduled sessions and comply with the attendance-recording procedures.

Attendance may be recorded through:

Physical campus records;
Online-class participation;
Learning-platform activity;
Supervisor or faculty confirmation;
Submission of required academic work;
Other authorised verification methods.

Attendance alone does not demonstrate satisfactory academic progress. Learners must also meet the applicable learning, assessment and engagement requirements.

3. Academic Engagement

Learners shall maintain a reasonable level of academic engagement throughout the programme.

Evidence of engagement may include:

Participation in teaching or supervision;
Timely submission of work;
Academic communication with faculty;
Progress against an approved study or research plan;
Appropriate use of learning resources;
Response to academic feedback;
Completion of required revisions.

SIMI Swiss may contact a learner where participation or progress appears insufficient and may establish an academic improvement or re-engagement plan.

4. Research and Supervision Engagement

Learners undertaking a research-based programme shall maintain regular and constructive engagement with the assigned supervisor or supervisory team.

The learner is responsible for:

Preparing for supervision meetings;
Submitting work within agreed timelines;
Maintaining appropriate research records;
Responding to academic feedback;
Reporting material difficulties affecting progress;
Following approved ethical and research procedures.

Supervisors provide academic guidance and feedback but do not undertake the learner’s research, writing or decision-making responsibilities.

5. Communication Responsibilities

Learners shall monitor the official communication channels assigned to their programme, including institutional email, learner portals and authorised learning systems.

Learners are responsible for:

Maintaining accurate contact information;
Reviewing official notices within a reasonable period;
Responding to material academic requests;
Informing SIMI Swiss of circumstances affecting participation;
Seeking clarification where an academic requirement is unclear.

Failure to review or respond to official communication may affect academic progress, registration, assessment or access to support.

6. Temporary Difficulty and Support

A learner experiencing temporary academic, health, personal, technical or professional difficulty is encouraged to inform SIMI Swiss as early as reasonably possible.

Subject to the programme and available authority, appropriate measures may include:

Academic guidance;
A revised study plan;
Reasonable adjustment;
Additional learner support;
Extension or interruption procedures;
Referral to the responsible partner institution.

Support shall be considered according to the circumstances and applicable regulations. It does not automatically waive academic standards, attendance requirements or assessment obligations.

7. Insufficient Participation

Where a learner does not maintain the required level of participation or engagement, SIMI Swiss may take proportionate action, including:

Issuing an academic reminder or warning;
Requesting an explanation or supporting evidence;
Establishing an improvement plan;
Restricting progression to a subsequent stage;
Deferring assessment or academic review;
Suspending or terminating registration where non-engagement continues.

Before a final adverse academic decision is made, the learner should normally be given a reasonable opportunity to respond, except where immediate action is required by law, immigration rules or a competent authority.

8. Partner and Student Pass Requirements

Learners enrolled through a partner-university or full-time Asia Campus pathway shall also comply with the attendance, progress and reporting requirements of the responsible university.

Insufficient attendance or academic engagement may affect:

University registration;
Academic progression;
Student status;
Student Pass sponsorship or renewal;
Eligibility to remain in the country of study.

SIMI Swiss may provide coordination and supplementary support within its assigned role but cannot waive requirements imposed by a partner university, immigration authority or other competent body.

9. Responsibility for Academic Progress

SIMI Swiss shall provide the academic structure, learning resources and support assigned to it under the applicable programme arrangements.

The learner remains responsible for personal participation, time management, academic effort, timely communication and completion of programme requirements.

Access to teaching, supervision or learner support does not guarantee successful progression or completion. Academic outcomes shall depend on the learner satisfying the applicable academic and assessment standards.

Part 12 — Assessment, Submission & Resubmission

1. Assessment Principles

SIMI Swiss applies assessment procedures designed to evaluate whether learners have achieved the learning outcomes and academic standards of the applicable programme.

Assessment methods may include:

Written assignments;
Examinations;
Presentations;
Projects;
Portfolios;
Research proposals;
Dissertations or theses;
Oral defence or viva voce;
Practice-based or professional assessments;
Other approved academic activities.

The assessment structure, weighting and completion requirements shall be stated in the programme specification or assessment documentation.

2. Assessment Responsibilities

Learners are responsible for:

Understanding the assessment requirements;
Completing their own academic work;
Following the prescribed format and submission procedure;
Submitting work by the applicable deadline;
Retaining copies of submitted materials;
Complying with academic-integrity and research-ethics requirements;
Responding to requests for clarification, revision or oral verification.

Faculty members and assessors shall evaluate work according to the approved criteria and within the scope of their assigned academic authority.

3. Submission Requirements

Assessment work shall be submitted through the authorised system, email address or institutional process stated for the programme.

A submission shall be treated as complete only where:

The required files have been received;
The files are accessible and readable;
The correct assessment has been submitted;
The learner’s identity can be verified;
Any required declaration has been completed;
The submission complies with the stated format and conditions.

Learners are responsible for confirming successful submission. A draft, incomplete upload or file sent through an unauthorised channel may not be accepted as a valid submission.

4. Submission Deadlines

Assessment work shall be submitted by the applicable deadline unless an extension has been formally approved.

SIMI Swiss may communicate deadlines through:

The programme schedule;
Learning management system;
Assessment brief;
Institutional email;
Supervisor or faculty notice;
Other authorised academic channels.

Learners should raise any material difficulty before the deadline where reasonably possible.

5. Extensions and Exceptional Circumstances

A learner may request an extension where serious circumstances materially affect the ability to complete an assessment on time.

A request should normally:

Be submitted before the deadline;
Explain the circumstances;
State the period requested;
Include supporting evidence where reasonably required;
Follow the applicable institutional procedure.

An extension is not automatic. Approval shall depend on the circumstances, academic feasibility and any requirements imposed by an awarding organisation or partner university.

An approved extension changes the submission deadline only. It does not alter the academic standard or assessment criteria.

6. Late Submission and Non-Submission

Work submitted after the deadline without an approved extension may be subject to:

A late-submission penalty;
A capped mark;
Deferral to a later assessment period;
Treatment as a non-submission;
Other action stated in the applicable academic regulations.

Where no valid submission is received, the learner may be recorded as having failed to complete the assessment requirement.

SIMI Swiss may consider exceptional circumstances in accordance with the applicable procedure but is not required to accept an unsupported or substantially late request.

7. Assessment and Moderation

Assessment decisions may involve one or more of the following:

Initial marking;
Internal moderation;
Second marking;
External verification;
Academic-board review;
Partner-university approval;
Awarding-organisation confirmation.

A provisional mark or feedback does not become a final academic result until all required quality-assurance and approval procedures have been completed.

SIMI Swiss may correct an administrative, calculation or recording error where identified. Such correction shall not constitute an academic appeal.

8. Feedback

Learners shall normally receive appropriate academic feedback within the arrangements applicable to the programme.

Feedback is intended to support academic development and may identify:

Strengths in the submitted work;
Areas requiring improvement;
Required revisions;
Gaps in evidence or analysis;
Academic-integrity concerns;
Recommendations for future work.

Feedback does not constitute a guarantee of a particular result in a subsequent submission.

9. Resubmission

A learner who does not meet the required assessment standard may be permitted to resubmit the work where the applicable academic regulations allow.

A resubmission may be subject to:

A specified deadline;
Defined revision requirements;
A capped mark;
Additional supervision or support;
A resubmission fee;
Approval by the relevant academic authority;
Limits on the number of permitted attempts.

Permission to resubmit does not guarantee a passing result.

10. Reassessment

Where appropriate, a learner may be required to complete a new or substantially revised assessment rather than amend the original submission.

Reassessment may apply where:

The original work does not sufficiently address the learning outcomes;
The assessment format must be repeated;
Academic-integrity concerns affect the validity of the submission;
The applicable awarding organisation or partner university requires a new attempt;
The original assessment can no longer be validly reassessed through revision alone.

The reassessment requirements shall be communicated through an official academic channel.

11. Maximum Attempts

The number of assessment attempts shall be determined by the applicable programme and academic regulations.

Where the maximum number of attempts has been exhausted, SIMI Swiss or the responsible awarding institution may:

Require repetition of a module or programme stage;
Permit transfer to an alternative pathway;
Issue an eligible exit award;
Terminate academic progression;
Close the learner’s registration.

Any additional attempt beyond the normal limit shall require formal approval and may be subject to academic, administrative and financial conditions.

12. Oral Verification and Defence

SIMI Swiss or the responsible awarding institution may require an oral verification, presentation, interview, defence or viva voce to:

Confirm authorship;
Test understanding;
Clarify submitted work;
Assess research competence;
Verify achievement of learning outcomes;
Address academic-integrity concerns.

Failure to attend without an approved reason may delay or invalidate the assessment decision.

13. Technical Difficulties

Learners experiencing a material technical problem during submission shall report it promptly through the authorised support channel and provide reasonable evidence.

SIMI Swiss may consider:

System logs;
Error messages;
Time-stamped screenshots;
Email records;
Other reliable evidence.

A technical difficulty caused by the learner’s device, internet connection or failure to follow the submission instructions shall not automatically justify an extension or late acceptance.

Where an institutional system failure materially prevents submission, SIMI Swiss shall take reasonable steps to provide an alternative arrangement.

14. Final Academic Authority

Assessment results shall become final only after approval by the academic body or institution authorised under the applicable programme structure.

Where the qualification is awarded by an external awarding organisation or partner university, that institution may retain final authority over moderation, progression and award decisions.

SIMI Swiss may coordinate the process and communicate results within its assigned role but shall not alter a decision reserved to another competent academic authority.

Part 13 — Academic Integrity & Misconduct

1. Academic Integrity Principles

SIMI Swiss expects all learners to act honestly, responsibly and independently in their academic work.

Academic integrity requires learners to:

Submit work that accurately reflects their own knowledge and contribution;
Acknowledge the ideas, words, data and work of others;
Follow the approved referencing and research requirements;
Maintain accurate academic and research records;
Comply with assessment instructions;
Cooperate with reasonable authorship and identity-verification procedures.

Academic-integrity requirements apply to all assessments, research activities, presentations, examinations, projects, dissertations, theses and supporting documentation.

2. Learner Responsibility

Learners are responsible for understanding and complying with the academic-integrity requirements applicable to their programme.

A lack of familiarity with referencing, citation, research methods or assessment procedures shall not automatically excuse academic misconduct.

SIMI Swiss shall provide reasonable guidance and learning resources to support appropriate academic practice. Learners should seek clarification before submission where a requirement is unclear.

3. Plagiarism

Plagiarism occurs where a learner presents another person’s words, ideas, structure, data, analysis, creative work or other intellectual contribution without appropriate acknowledgement.

Plagiarism may include:

Copying text without citation;
Inadequate paraphrasing;
Using translated material without acknowledgement;
Reproducing tables, figures, models or data without attribution;
Presenting another person’s research or analysis as original work;
Reusing online content without appropriate reference;
Submitting substantially similar work previously submitted for another assessment without permission.

The extent, context and academic significance of the conduct shall be considered when determining the appropriate response.

4. Collusion and Unauthorised Assistance

Collusion occurs where learners work together, share materials or assist one another beyond the level permitted for an assessment.

Unauthorised assistance may include:

Sharing answers or completed assignments;
Allowing another person to copy academic work;
Receiving prohibited editing or writing assistance;
Using restricted materials during an examination;
Obtaining confidential assessment information;
Receiving assistance that prevents the submitted work from reflecting the learner’s own academic ability.

Permitted collaboration, peer discussion and academic support shall be distinguished from unauthorised assistance according to the assessment instructions.

5. Contract Cheating and Impersonation

A learner shall not arrange for another person or service to prepare, complete or substantially produce assessed work on the learner’s behalf.

Prohibited conduct includes:

Purchasing assignments, dissertations or research work;
Using essay-writing or academic ghostwriting services;
Employing another person to complete an assessment;
Submitting work prepared for another learner;
Impersonating another person;
Permitting another person to attend an assessment, interview or verification process under the learner’s identity.

Contract cheating and impersonation are considered serious forms of academic misconduct.

6. Fabrication, Falsification and Research Misconduct

Learners shall not fabricate, falsify, manipulate or conceal academic or research information.

This includes:

Inventing data, participants, sources or findings;
Altering data to obtain a preferred result;
Misrepresenting research methods;
Falsifying ethical approval or participant consent;
Providing false evidence of fieldwork or professional practice;
Omitting material findings in a misleading manner;
Manipulating records, signatures or supporting documents;
Claiming authorship or contribution that did not occur.

Research involving human participants, confidential information or sensitive data shall also comply with the applicable ethical and data-protection requirements.

7. Use of Artificial Intelligence and Digital Tools

The use of artificial intelligence, translation software, editing tools, code-generation systems or other digital assistance shall comply with the applicable assessment instructions and Part 14 — Responsible Use of Artificial Intelligence.

Use of such tools becomes an academic-integrity concern where it:

Is prohibited by the assessment requirements;
Is not disclosed where disclosure is required;
Replaces the learner’s own intellectual contribution;
Produces false references, data or claims;
Conceals the true authorship of the submitted work;
Prevents reasonable verification of the learner’s knowledge.

The learner remains responsible for the accuracy, originality and integrity of all submitted work.

8. Detection and Academic Review

SIMI Swiss may use reasonable academic and technical methods to identify possible misconduct.

These methods may include:

Similarity-detection systems;
Authorship or writing-pattern review;
Source and reference verification;
Data and research-record review;
Oral verification;
Comparison with previous submissions;
Examination monitoring;
Consultation with assessors, supervisors or external academic bodies.

A similarity score or automated indicator shall not, by itself, establish misconduct. The available evidence shall be reviewed in its academic context.

9. Preliminary Inquiry

Where a reasonable concern arises, SIMI Swiss may conduct a preliminary inquiry before commencing formal proceedings.

The learner may be asked to:

Explain the preparation of the work;
Provide drafts, notes or research records;
Identify sources;
Attend an oral verification;
Clarify the use of digital tools or external assistance;
Respond to specific academic concerns.

During the inquiry, assessment, progression or certification may be temporarily withheld where necessary to preserve the integrity of the academic process.

10. Fair Procedure

A learner shall normally be informed of the material concern and given a reasonable opportunity to respond before a final finding is made.

The review shall consider:

The evidence available;
The learner’s explanation;
The learner’s level and academic experience;
The extent and academic effect of the conduct;
Whether the conduct appears intentional, reckless or inadvertent;
Any previous academic-integrity concern;
Any relevant exceptional circumstances.

Immediate protective action may be taken where required by law, examination security, research ethics or the requirements of a competent awarding institution.

11. Academic Outcomes and Sanctions

Where misconduct is established, the response shall be proportionate to the seriousness and academic effect of the conduct.

Possible outcomes may include:

Academic guidance or a formal warning;
Required completion of integrity training;
Revision or resubmission;
Reduction or capping of the mark;
Failure of the assessment;
Repetition of a module or programme stage;
Suspension of academic progression;
Termination of registration;
Referral to the awarding organisation or partner university;
Withholding or withdrawal of an academic result or institutional qualification where permitted.

A minor referencing error may be addressed differently from deliberate plagiarism, contract cheating, impersonation or research-data falsification.

12. Misconduct Identified After Completion

An academic-integrity concern may be investigated after an assessment result, programme completion or qualification issuance where reliable evidence becomes available.

Where serious misconduct is confirmed, the responsible academic authority may correct the academic record, withdraw an affected result or revoke an institutional qualification in accordance with the applicable regulations.

Any such decision shall normally follow a formal review and provide the learner with an opportunity to respond and use the applicable appeal procedure.

13. External Awarding and Partner Authority

Where a programme involves an external awarding organisation or partner university, suspected misconduct may be reported to that institution.

The responsible institution may:

Conduct its own investigation;
Require additional evidence;
Apply its academic regulations;
Determine progression or award consequences;
Require SIMI Swiss to implement specified actions.

SIMI Swiss may coordinate the process within its assigned role but shall not replace the final authority of the responsible awarding institution.

14. Records and Confidentiality

Academic-integrity matters shall be recorded and handled with appropriate confidentiality.

Information may be shared with staff, assessors, awarding organisations, partner universities, regulators or competent authorities where reasonably necessary for investigation, decision-making, quality assurance or legal compliance.

Records shall be retained in accordance with applicable institutional and data-protection requirements.

15. Appeals

A learner may appeal an academic-misconduct decision only on the grounds and within the period permitted by the applicable academic-appeal procedure.

An appeal shall not normally constitute a complete rehearing of the matter solely because the learner disagrees with the outcome.

The appeal process may consider:

Material procedural irregularity;
Relevant evidence that could not reasonably have been provided earlier;
A decision unsupported by the available evidence;
A sanction that is materially disproportionate;
Bias or conflict of interest affecting the decision.

Part 14 — Responsible Use of Artificial Intelligence

1. General Principles

SIMI Swiss recognises that artificial intelligence may support learning, research, communication and academic development when used responsibly.

AI tools shall support, rather than replace, the learner’s own intellectual contribution, critical judgement, subject knowledge and academic responsibility.

The learner remains fully responsible for all work submitted under the learner’s name, regardless of whether an AI tool has been used.

2. Permitted Use

Subject to the assessment instructions, AI tools may be used for purposes including:

Generating initial ideas or research questions;
Supporting brainstorming and planning;
Improving language clarity;
Reviewing grammar and structure;
Summarising material for personal study;
Explaining concepts;
Supporting coding or data-analysis tasks;
Producing practice questions;
Assisting with non-assessed administrative work.

Permitted use shall remain proportionate and shall not prevent the submitted work from demonstrating the learner’s own achievement of the required learning outcomes.

3. Assessment-Specific Requirements

The permitted use of AI may vary between programmes, modules and assessments.

An assessment may:

Permit unrestricted supporting use;
Permit limited use for specified purposes;
Require disclosure of AI use;
Require submission of prompts or output records;
Restrict use during particular stages;
Prohibit AI use entirely.

Learners shall follow the instructions applicable to each assessment. Permission in one assessment shall not establish permission in another.

4. Learner Authorship

Submitted work shall reflect the learner’s own academic understanding, analysis, judgement and conclusions.

A learner shall not submit AI-generated content as original work where the tool has materially replaced the learner’s intellectual contribution.

AI use may be considered excessive or unauthorised where the learner cannot:

Explain the submitted work;
Demonstrate understanding of its content;
Defend the methods or conclusions;
Identify the sources relied upon;
Reproduce the reasoning independently;
Confirm the accuracy of the information presented.

5. Disclosure and Acknowledgement

Where disclosure is required, the learner shall state the nature and extent of AI use accurately.

The disclosure may include:

The AI system used;
The purpose for which it was used;
The relevant prompts or instructions;
The parts of the work materially affected;
The verification or editing undertaken by the learner;
Any generated content retained in the final submission.

A materially incomplete or misleading disclosure may be treated as an academic-integrity concern.

6. Accuracy and Verification

AI-generated content may contain factual errors, fabricated references, incomplete analysis, bias or misleading conclusions.

Learners shall independently verify:

Factual statements;
Academic sources;
Quotations;
References and citations;
Statistical results;
Legal or regulatory claims;
Translations;
Technical or scientific outputs;
Code and data-analysis results.

The use of an AI tool shall not transfer responsibility for accuracy from the learner to SIMI Swiss, the tool provider or any third party.

7. Sources and Referencing

AI-generated responses are not automatically reliable academic sources.

Where academic claims are included in assessed work, learners shall consult and cite appropriate original or authoritative sources.

A learner shall not:

Cite a source that has not been consulted;
Include fabricated references;
Attribute AI-generated wording to a real author;
Present an AI summary as direct evidence;
Conceal the use of generated material where acknowledgement is required.

The applicable referencing style and assessment instructions shall remain controlling.

8. Confidentiality and Personal Data

Learners shall not enter confidential, restricted or personal information into an AI system unless such use has been expressly authorised and is compatible with applicable data-protection requirements.

Restricted information may include:

Personal data of learners, staff or research participants;
Confidential institutional documents;
Unpublished assessment materials;
Proprietary business information;
Sensitive research data;
Login credentials;
Protected partner information;
Information subject to professional confidentiality.

The learner is responsible for considering how an AI provider may store, process, reuse or transfer submitted information.

9. Research and Ethics

AI use in research shall comply with the applicable research methodology, ethics approval, data-protection requirements and publication standards.

Where relevant, the learner shall disclose AI use in:

Research design;
Data collection;
Transcription;
Translation;
Data coding;
Statistical analysis;
Image or media generation;
Literature review;
Drafting or editing;
Preparation of publications.

AI shall not be used to fabricate participants, consent, data, findings, quotations, fieldwork or ethical approval.

Where AI materially affects the research process, the learner may be required to explain and justify its use to the supervisor, Research Board or other competent academic body.

10. Examinations and Controlled Assessments

AI tools shall not be used during an examination, oral assessment, controlled assessment or supervised academic activity unless expressly permitted.

Unauthorised use may include:

Accessing an AI assistant during a closed assessment;
Receiving generated answers;
Using AI to impersonate the learner;
Concealing AI assistance through another person or device;
Using generated material contrary to examination instructions.

Such conduct may be treated as serious academic misconduct.

11. Oral Verification

SIMI Swiss or the responsible awarding institution may require a learner to attend an oral verification, interview, presentation, defence or viva voce where AI use requires clarification.

The learner may be asked to:

Explain the preparation of the work;
Describe how AI was used;
Justify sources and methods;
Demonstrate subject understanding;
Reproduce or extend the analysis;
Confirm authorship.

Failure to demonstrate reasonable ownership or understanding of the submitted work may affect the assessment decision.

12. AI Detection and Evidence

SIMI Swiss may use academic review, authorship analysis, source verification, oral examination or technical indicators when considering possible unauthorised AI use.

An automated AI-detection score shall not, by itself, establish misconduct.

Any decision shall consider the available evidence, assessment context, learner explanation and applicable academic regulations.

13. Use by Faculty and Assessors

Faculty members and assessors may use approved AI-supported tools for academic or administrative purposes, provided that:

Academic judgement remains with the authorised person;
Confidential information is appropriately protected;
Assessment decisions are not delegated solely to an automated system;
Outputs are reviewed for accuracy and fairness;
Applicable institutional procedures are followed.

A final academic decision shall remain subject to the responsible academic authority.

14. Prohibited Uses

Unless expressly authorised, prohibited AI use includes:

Generating substantially complete assessed work;
Replacing the learner’s analysis or reflection;
Fabricating sources, evidence, data or research activity;
Completing examinations or controlled assessments;
Producing false professional or clinical records;
Creating misleading evidence of participation;
Impersonating another person;
Circumventing plagiarism, authorship or identity checks;
Using confidential material without authority;
Misrepresenting the extent of AI assistance.

15. Academic Consequences

Where AI use is inconsistent with the applicable assessment instructions, SIMI Swiss may:

Request clarification or further evidence;
Require oral verification;
Require revision or resubmission;
Apply an academic warning;
Reduce or cap a mark;
Record a failed assessment;
Refer the matter under the academic-misconduct procedure;
Notify the relevant awarding organisation or partner university;
Apply another proportionate academic outcome.

The response shall take account of the nature, extent, intention and academic effect of the conduct.

16. Changes in Technology and Policy

AI technologies, academic practices and regulatory expectations continue to develop.

SIMI Swiss may update its AI guidance, assessment instructions and verification procedures to maintain academic integrity, learner protection and appropriate educational practice.

Learners shall follow the requirements in force for the relevant assessment and should seek written clarification where permitted use is uncertain.

Part 15 — Credits, Recognition of Prior Learning & Mapping Plus™

1. General Principles

SIMI Swiss recognises that relevant prior study, professional learning and demonstrated competence may contribute to a learner’s academic pathway where permitted by the applicable programme framework.

Credit recognition and prior-learning decisions shall preserve academic standards and ensure that the learner has achieved learning outcomes equivalent to those required by the relevant programme.

No applicant or learner has an automatic entitlement to credit, exemption, advanced standing or reduced study duration solely on the basis of previous education or professional experience.

2. Academic Credits

Academic credits indicate the notional learning effort and achievement associated with an approved programme component.

The credit value of a module or qualification shall be determined by the applicable programme specification and academic framework.

Credits shall be awarded only where the learner has:

Completed the required learning activities;
Satisfied the applicable assessment requirements;
Achieved the prescribed learning outcomes;
Met academic-integrity requirements;
Received approval from the authorised academic body.

Attendance, participation or payment alone shall not constitute entitlement to academic credit.

3. Recognition of Prior Learning

Recognition of Prior Learning may allow relevant prior achievement to be considered toward the requirements of a programme.

Prior learning may arise from:

Formally assessed academic study;
Regulated or recognised qualifications;
Professional training;
Workplace learning;
Independent or non-formal learning;
Demonstrated professional competence;
Research or practice-based experience.

The form of recognition available shall depend on the programme, qualification level, awarding structure and applicable academic regulations.

4. Recognition of Prior Certificated Learning

Prior certificated learning may be considered where the learner has previously completed an assessed qualification, module or programme.

The review may consider:

The awarding institution;
Qualification or module level;
Credit value;
Learning outcomes;
Assessment methods;
Subject relevance;
Date of completion;
Authenticity of the academic records;
Continuing currency of the knowledge or competence.

A qualification at a comparable level does not automatically establish equivalence of content or learning outcomes.

5. Recognition of Experiential Learning

Relevant professional or experiential learning may be considered where the learner can demonstrate that the experience has produced learning comparable to the outcomes of the programme component concerned.

Evidence may include:

A professional portfolio;
Employment records;
Verified project work;
Reflective analysis;
Professional certifications;
Reports or publications;
References from suitably qualified persons;
An interview, presentation or competency assessment;
A challenge assessment or other approved evaluation.

Length of employment or seniority alone shall not establish academic equivalence.

6. Application and Evidence

A request for recognition of prior learning shall be submitted through the applicable procedure and within the prescribed period.

The applicant is responsible for providing sufficient, accurate and verifiable evidence.

SIMI Swiss may require:

Certified academic documents;
Detailed syllabi or module descriptions;
Evidence of assessment;
Credit and level information;
A professional portfolio;
Translation or authentication;
An interview or additional assessment;
Verification by the original issuing institution.

SIMI Swiss is not required to approve a request where the evidence is incomplete, unverifiable, outdated or insufficient to demonstrate the required learning outcomes.

7. Academic Evaluation

Recognition decisions shall be made through an academic evaluation rather than solely through document comparison.

The evaluation may consider:

Equivalence of learning outcomes;
Academic level and depth;
Credit volume;
Relevance to the current programme;
Assessment reliability;
Currency of knowledge;
Professional or regulatory requirements;
The proportion of the programme already completed elsewhere.

SIMI Swiss may approve full recognition, partial recognition, advanced standing, exemption without credit, entry to a particular programme stage or no recognition.

8. Maximum Recognition

The amount of prior learning that may be recognised shall be determined by:

The programme specification;
SIMI Swiss academic regulations;
The requirements of the awarding organisation;
Partner-university regulations;
Applicable accreditation or regulatory conditions;
The minimum learning and assessment that must be completed within the programme.

A learner shall normally be required to complete a substantial and academically meaningful part of the programme under the authority of the institution issuing the relevant qualification.

Prior learning shall not be used to remove essential research, dissertation, thesis, capstone, professional-practice or final-assessment requirements unless expressly permitted.

9. Mapping Plus™

Mapping Plus™ is SIMI Swiss’s proprietary academic process for analysing the relationship between prior learning, professional competence, programme learning outcomes and qualification requirements.

The process may include:

Mapping prior qualifications to programme outcomes;
Identifying demonstrated competencies;
Determining academic or competency gaps;
Recommending bridging or supplementary learning;
Structuring an integrated or accelerated pathway;
Supporting an academic decision concerning recognition or advanced standing.

Mapping Plus™ supports academic evaluation but does not independently award credit, issue a qualification or override the requirements of an awarding organisation or partner university.

10. Bridging and Gap Requirements

Where prior learning is relevant but does not fully satisfy the applicable requirements, SIMI Swiss may require the learner to complete additional academic work.

Such work may include:

A bridging module;
Supplementary assessment;
Reflective or competency-based evidence;
Research-methods preparation;
A portfolio;
An interview or oral verification;
Additional learning outcomes;
A defined period of supervised study.

Completion of the prescribed gap requirements may be necessary before recognition, progression or qualification eligibility is confirmed.

11. Effect on Programme Duration and Fees

Approved recognition may reduce the number of programme components that a learner is required to repeat.

It does not automatically guarantee:

A specific shortened completion period;
Immediate entry to a later programme stage;
Reduction of all tuition or third-party fees;
Eligibility for every available qualification;
Exemption from registration, quality-assurance or graduation requirements.

Any adjustment to programme duration, structure or fees shall be confirmed in writing through the applicable programme documentation.

Some institutional, registration, assessment, supervision or awarding costs may remain payable despite the recognition of prior learning.

12. External Awarding and Partner Authority

Where a programme leads to a qualification issued by an external awarding organisation or partner university, recognition of prior learning may require separate approval from that institution.

SIMI Swiss may conduct preliminary mapping, prepare supporting documentation and coordinate the process within its assigned authority.

The responsible awarding organisation or partner university may:

Accept the SIMI Swiss recommendation;
Require additional evidence;
Limit the amount of recognised credit;
Impose additional study or assessment;
Decline the recognition request.

SIMI Swiss cannot guarantee a prior-learning decision reserved to another institution.

13. Transfer of SIMI Swiss Credits

Credits awarded within a SIMI Swiss programme may be presented to another institution for admission, transfer or advanced-standing purposes.

The receiving institution independently determines whether such credits will be accepted and may consider:

Institutional status;
Programme level;
Learning outcomes;
Assessment standards;
Credit system;
Subject relevance;
Its own residency and transfer rules.

A credit recorded by SIMI Swiss does not create an automatic obligation on another institution to accept that credit.

14. Academic Record

Approved recognition shall be recorded in the learner’s academic file and, where applicable, identified on the academic transcript or related documentation.

The record may distinguish between:

Credit completed through SIMI Swiss;
Credit recognised from prior certificated learning;
Credit recognised through experiential learning;
Exemption without credit;
Bridging or supplementary requirements.

SIMI Swiss may correct a recognition decision where it was based on an administrative error, fraudulent evidence or materially inaccurate information, subject to an appropriate academic review.

15. Review of Decisions

A learner may request review of a prior-learning decision where permitted by the applicable procedure.

A review should normally be based on:

Material evidence not previously considered;
An apparent procedural error;
Incorrect interpretation of the submitted evidence;
A decision inconsistent with the applicable academic framework.

A request based only on disagreement with the academic judgement shall not automatically require the decision to be changed.

Part 16 — Progression, Completion & Graduation

1. Academic Progression

Learners may progress through a programme after satisfying the academic, assessment, participation and administrative requirements applicable to the current stage.

Progression may depend on:

Completion of required modules or research milestones;
Achievement of the prescribed academic standard;
Submission of required assessments;
Satisfactory academic engagement;
Resolution of any outstanding academic-integrity matter;
Compliance with programme-specific requirements;
Approval by the authorised academic body.

Progression shall not be based solely on attendance, payment or elapsed study time.

2. Progression Review

SIMI Swiss may conduct periodic reviews to determine whether a learner is progressing appropriately.

A progression review may consider:

Assessment results;
Academic engagement;
Supervisor or faculty reports;
Research development;
Completion of required revisions;
Attendance where applicable;
Compliance with approved study plans;
Any material circumstance affecting continued study.

The review may confirm progression, require additional work, establish an improvement plan, defer progression or refer the matter to the responsible academic authority.

3. Conditional Progression

A learner may be permitted to progress conditionally where limited requirements remain outstanding and can reasonably be completed within a specified period.

Conditions may include:

Completion of a resubmission;
Correction of minor academic deficiencies;
Submission of outstanding documentation;
Completion of a bridging requirement;
Approval of a research proposal;
Satisfaction of an external registration condition.

Conditional progression does not waive the outstanding requirement. Failure to satisfy the condition within the approved period may affect continued registration or progression.

4. Research Milestones

Research-based programmes may require completion of defined milestones, including:

Approval of the research topic;
Research proposal development;
Proposal defence;
Ethics approval;
Progress reviews;
Data collection or fieldwork;
Submission of draft chapters;
Pre-viva or internal review;
Thesis or dissertation submission;
Viva voce or oral defence;
Completion of required corrections;
Publication or dissemination requirements where applicable.

Progression to a subsequent research stage shall depend on approval by the competent academic authority.

5. Maximum Study Period

Each programme shall have a standard duration and, where applicable, a maximum registration or candidature period.

A learner who does not complete within the standard period may be permitted additional time subject to:

Academic approval;
Continued programme availability;
Supervisor or faculty capacity;
External registration requirements;
Payment of applicable extension or supervision fees;
Compliance with the maximum completion period.

An extension shall not be automatic and shall not reduce the academic requirements of the programme.

6. Completion Requirements

A learner shall be considered academically complete only after satisfying all requirements applicable to the programme and qualification.

These requirements may include:

Completion of all required modules;
Achievement of the required credits;
Passing all mandatory assessments;
Completion of a dissertation, thesis, project or capstone;
Successful oral defence or viva voce;
Completion of required corrections;
Satisfaction of academic-integrity and research-ethics requirements;
Fulfilment of programme-specific publication or professional-practice requirements.

Completion of teaching or submission of the final assessment does not, by itself, constitute final programme completion.

7. Administrative and Financial Clearance

Qualification issuance and graduation processing may also require completion of applicable administrative and financial obligations.

These may include:

Confirmation of learner identity;
Submission of required documents;
Return of institutional property;
Resolution of outstanding fees;
Completion of external registration procedures;
Verification of the learner’s academic record;
Confirmation of the correct name and personal details for certification.

Administrative clearance shall not alter an academic result but may affect the timing of certification or graduation processing.

8. Final Academic Approval

Assessment results and completion status shall become final only after approval by the academic body authorised under the applicable programme structure.

Final approval may involve:

Internal assessment boards;
Academic or Research Board review;
External verification or moderation;
Partner-university approval;
Awarding-organisation confirmation;
Graduation-board approval.

Provisional marks, supervisor recommendations or informal communications shall not constitute a final award decision.

9. Qualification Eligibility

A learner shall become eligible for a qualification only after all requirements applicable to that specific award have been satisfied.

Where a pathway includes more than one qualification:

Each qualification may have separate requirements;
Completion of one award does not automatically establish eligibility for another;
Separate awarding approval may be required;
Additional registration, assessment or financial conditions may apply.

The applicable programme documents shall identify the conditions for each qualification.

10. Graduation

Graduation is the formal recognition of programme completion and qualification approval.

Graduation may take place through:

Formal conferral by the authorised academic body;
Issuance of the qualification certificate;
Entry of the award into the official academic record;
Participation in an optional graduation ceremony.

Attendance at a ceremony is not normally required for the qualification to be valid unless expressly stated otherwise.

A graduation ceremony may be subject to separate registration, venue capacity, scheduling, travel and participation requirements.

11. Certification and Academic Records

Eligible learners may receive official academic documents, including:

Qualification certificate;
Academic transcript;
Diploma supplement;
Completion confirmation;
Other authorised academic records.

The format, issuing institution, delivery method and processing period may vary according to the qualification and awarding structure.

Where an award is issued by an external awarding organisation or partner university, certification remains subject to that institution’s procedures and timelines.

12. Exit Awards

Where permitted by the programme framework, a learner who does not complete the full qualification may be considered for an eligible exit award based on completed and approved learning.

An exit award shall be issued only where:

The programme formally provides for such an award;
The learner has achieved the required credits and learning outcomes;
The authorised academic body approves the award;
Any applicable administrative conditions have been satisfied.

No learner has an automatic entitlement to an exit award unless it is expressly provided within the approved qualification structure.

13. Withholding or Delay of an Award

An award decision or certification process may be delayed where:

Assessment or moderation remains incomplete;
Required corrections remain outstanding;
An academic-integrity investigation is ongoing;
Identity or document verification is incomplete;
External awarding approval has not been received;
Applicable administrative or financial requirements remain unresolved;
A competent authority requires further review.

Where reasonably practicable, the learner shall be informed of the outstanding matter and the action required.

14. Correction of Academic Records

SIMI Swiss may correct an academic record where an administrative, calculation, transcription or certification error is identified.

A confirmed academic result or qualification may also be reviewed where reliable evidence indicates:

Fraudulent admission or identity information;
Material academic misconduct;
Fabricated research or assessment evidence;
An award issued in error;
Failure to satisfy a mandatory qualification requirement.

Any material adverse decision shall normally follow an appropriate review and provide access to the applicable appeal procedure.

15. External Awarding and Partner Authority

Where a qualification is awarded by an external awarding organisation or partner university, that institution may retain final authority over:

Progression;
Assessment approval;
Graduation;
Qualification eligibility;
Certification;
Withdrawal or correction of an award.

SIMI Swiss may coordinate, support and communicate the process within its assigned role but shall not replace a decision reserved to the responsible awarding institution.

Group 4 — Learner Rights & Protection

In Detail

Part 17 — Learner Rights & Responsibilities

1. General Principles

SIMI Swiss is committed to providing a transparent, academically appropriate and supportive higher education environment.

Learners shall be treated fairly, respectfully and consistently in accordance with the policies, academic regulations and programme arrangements applicable to their studies.

Learner rights shall be exercised together with the corresponding responsibilities required to maintain academic standards, institutional integrity and an effective learning environment.

2. Right to Accurate Information

Before enrolment, learners are entitled to receive material information reasonably necessary to understand the programme, including:

Entry requirements;
Study mode and delivery structure;
Programme duration;
Academic requirements;
Assessment arrangements;
Qualification and awarding structure;
Tuition fees and material additional charges;
Applicable quality-assurance status;
Relevant recognition limitations;
Responsibilities of SIMI Swiss and participating institutions.

Programme-specific information contained in the official offer, student agreement and programme documentation shall determine the arrangements applicable to each learner.

3. Right to Academic Provision

Subject to continued registration and compliance with applicable requirements, learners are entitled to access the academic provision assigned to their programme.

This may include:

Scheduled teaching or academic sessions;
Designated learning materials;
Learning management systems;
Academic supervision;
Assessment opportunities;
Academic feedback;
Learner-support services;
Official programme communications.

The form, frequency and scope of provision may vary according to programme level, study mode and the responsibilities allocated to SIMI Swiss, an awarding organisation or a partner university.

4. Right to Fair Academic Treatment

Learners are entitled to have their academic work considered according to the approved learning outcomes, assessment criteria and academic procedures applicable to the programme.

Academic decisions shall be made by appropriately authorised persons or bodies and may be subject to moderation, verification or external approval.

A learner may not demand a particular mark, progression decision, supervisor recommendation or qualification outcome. Academic decisions shall depend on demonstrated achievement of the applicable standards.

5. Right to Feedback and Academic Guidance

Learners shall normally receive appropriate feedback on assessed work and reasonable academic guidance relevant to their programme.

Feedback may identify strengths, academic deficiencies, required revisions and areas for further development.

Academic guidance supports the learner’s progress but does not replace the learner’s responsibility for research, analysis, writing, decision-making or completion of academic work.

6. Right to Official Academic Records

Learners may request access to official academic records available within the authority and procedures of SIMI Swiss.

Such records may include:

Enrolment confirmation;
Assessment results;
Academic transcripts;
Progress confirmations;
Completion documents;
Qualification verification.

SIMI Swiss may provide documents only within its lawful authority, available records and applicable procedures.

Documents controlled by an external awarding organisation, partner university or competent authority shall remain subject to that organisation’s requirements.

7. Right to Support and Clarification

Learners may seek reasonable clarification concerning academic, administrative or programme-related matters.

SIMI Swiss may provide information or support where the request:

Falls within its institutional authority;
Relates to the applicable programme;
Can be supported by official records;
Is consistent with applicable law and contractual arrangements;
Does not require SIMI Swiss to act on behalf of another institution or authority.

Unless required by law or an express written obligation, SIMI Swiss is not required to fulfil requests outside its responsibilities, procedures or available services.

8. Right to Raise Concerns

Learners may raise concerns through the applicable complaint, academic appeal or misconduct-review procedure.

A learner shall not be disadvantaged solely for submitting a concern in good faith.

The learner remains responsible for:

Using the correct procedure;
Submitting the matter within the prescribed period;
Providing relevant information and evidence;
Communicating respectfully;
Cooperating with the review process.

A complaint or appeal does not automatically suspend an academic, financial, disciplinary or administrative requirement unless formally confirmed.

9. Learner Responsibility for Information

Learners are responsible for reviewing the documents and official communications relevant to their programme.

This includes:

The offer or admission letter;
Student agreement;
Programme specification;
Academic regulations;
Assessment instructions;
Fee and payment schedule;
Partner-university or awarding-organisation requirements;
Official notices issued during the programme.

Where a material requirement is unclear, the learner should seek written clarification before taking action or making a decision.

10. Learner Responsibility for Participation

Learners shall participate actively and consistently in the academic activities required by their programme.

This includes responsibility for:

Attending required sessions;
Accessing the learning system;
Meeting supervisors or faculty members;
Completing assigned academic work;
Submitting assessments on time;
Responding to official communications;
Maintaining appropriate academic progress.

Personal workload, employment obligations or failure to organise study time shall not automatically remove an academic requirement.

11. Learner Responsibility for Academic Integrity

All work submitted by a learner shall accurately reflect the learner’s own academic contribution.

Learners shall comply with the requirements concerning:

Referencing and citation;
Plagiarism;
Collusion;
Contract cheating;
Research ethics;
Data accuracy;
Use of artificial intelligence;
Identity and authorship verification.

The learner remains responsible for all material submitted under the learner’s name, including content produced with the assistance of another person or digital tool.

12. Learner Responsibility for Conduct

Learners shall communicate and behave professionally and respectfully toward:

Other learners;
Faculty members;
Supervisors;
Staff;
Partner institutions;
Representatives;
External service providers.

Threatening, abusive, discriminatory, harassing, fraudulent or materially disruptive conduct may result in action under the applicable conduct and disciplinary procedures.

13. Learner Responsibility for Personal Information

Learners shall provide accurate and current personal, academic and contact information.

They shall promptly notify SIMI Swiss of material changes affecting:

Name or identity;
Contact details;
Address;
Passport or immigration documents;
Academic eligibility;
Ability to participate;
Payment arrangements;
Student status.

SIMI Swiss shall not be responsible for a delay or missed communication caused by inaccurate or outdated information provided by the learner.

14. Learner Responsibility for Fees

Learners shall comply with the tuition, payment and financial obligations confirmed in the applicable programme documents.

Access to academic services, progression, external registration or certification may be affected where fees remain outstanding, subject to the applicable agreement and mandatory law.

A dispute with a sponsor, employer, family member or third-party payer shall not automatically alter the learner’s financial obligations.

15. Responsibility for Technology and Study Environment

Learners participating through digital delivery are responsible for maintaining reasonable access to:

A suitable device;
Stable internet connectivity;
Required software;
A secure email account;
An appropriate study environment;
Basic technical capability necessary to participate.

SIMI Swiss shall provide access to the institutional systems assigned to the programme but does not control the learner’s personal equipment, local internet service or third-party infrastructure.

16. External Institutions and Authorities

Where a programme involves an awarding organisation, partner university, professional body, regulator or immigration authority, learners shall also comply with that organisation’s applicable requirements.

SIMI Swiss may coordinate or provide reasonable support within its assigned role but cannot:

Waive another institution’s requirements;
Guarantee a third-party decision;
Alter an externally controlled record;
Exercise authority reserved to another institution or public body.

17. No Guaranteed Outcome

SIMI Swiss shall provide the academic provision and institutional services assigned to it under the applicable programme arrangements.

Enrolment, participation, payment or access to support does not guarantee:

Successful assessment;
Academic progression;
Programme completion;
Qualification issuance;
Recognition by a third party;
Employment or promotion;
Professional licensing;
Visa, Student Pass or immigration approval.

Such outcomes depend on the learner satisfying the relevant requirements and, where applicable, on independent decisions made by competent third parties.

Part 18 — Equality, Diversity & Accessibility

1. General Principles

SIMI Swiss is committed to providing an inclusive and respectful higher education environment in which learners are treated fairly and are able to participate according to the academic requirements of their programme.

Admission, academic support, assessment and learner services shall be administered without unlawful discrimination.

Fair treatment does not require identical treatment in every circumstance. Reasonable differences may apply where they are academically justified, legally required or necessary to address an individual learner’s circumstances.

2. Equal Opportunity

Applicants and learners shall be considered on the basis of relevant academic, professional and programme requirements.

SIMI Swiss shall not unlawfully discriminate on grounds protected under applicable law, including matters relating to:

Sex or gender;
Race, ethnicity or national origin;
Religion or belief;
Disability;
Age;
Marital or family status;
Sexual orientation;
Other legally protected characteristics.

This principle applies to admission, academic participation, assessment, learner support, institutional communication and access to designated services.

3. Respectful Learning Environment

Learners, staff, faculty members, supervisors and institutional partners shall communicate and interact with respect.

SIMI Swiss does not accept conduct that is:

Discriminatory;
Harassing;
Threatening;
Abusive;
Humiliating;
Intimidating;
Deliberately exclusionary;
Materially disruptive to the learning environment.

Concerns may be addressed through the applicable learner-conduct, complaint, safeguarding or disciplinary procedure.

4. Accessibility

SIMI Swiss seeks to make its academic systems, learning materials and learner services reasonably accessible within the structure and resources of the applicable programme.

Accessibility measures may include:

Alternative document formats;
Adjusted communication methods;
Additional time where academically appropriate;
Reasonable scheduling arrangements;
Accessible digital resources;
Approved assistive technology;
Alternative participation arrangements;
Referral to relevant support services.

The availability of a particular measure shall depend on the learner’s needs, the programme requirements, technical feasibility and the authority of the institution responsible for delivery or assessment.

5. Requesting a Reasonable Adjustment

A learner who requires an adjustment should submit a request as early as reasonably possible through the designated institutional procedure.

The request should identify:

The difficulty or barrier affecting participation;
The programme activity or assessment concerned;
The adjustment requested;
Relevant timing considerations;
Supporting information or evidence where reasonably required.

SIMI Swiss may consult the learner, relevant academic staff, the awarding organisation or partner university before determining an appropriate arrangement.

6. Supporting Evidence

SIMI Swiss may request appropriate evidence where necessary to understand the learner’s circumstances and determine a suitable adjustment.

Evidence may include:

A medical or professional report;
An educational assessment;
Confirmation from an appropriately qualified practitioner;
Relevant official documentation;
Other reliable evidence appropriate to the request.

Only information reasonably necessary for the request should be collected and shared. Such information shall be handled in accordance with applicable privacy and data-protection requirements.

7. Academic Standards

A reasonable adjustment is intended to remove or reduce an unnecessary barrier. It does not remove the essential learning outcomes or academic standards of the programme.

An adjustment shall not normally:

Exempt a learner from demonstrating required competence;
Remove an essential assessment;
Alter the academic level of the programme;
Guarantee a passing result;
Permit academic misconduct;
Require another person to complete the learner’s work;
Override a mandatory professional, regulatory or immigration requirement.

Where an essential requirement cannot be altered, SIMI Swiss may consider an alternative method of demonstrating the same learning outcome where academically valid and permitted.

8. Limits of Reasonable Adjustment

SIMI Swiss may decline or modify a requested adjustment where it would:

Compromise academic standards;
Alter an essential programme requirement;
Create an unreasonable health or safety risk;
Conflict with applicable law or regulation;
Be technically or operationally impracticable;
Require authority held by another institution;
Impose a disproportionate burden;
Affect the integrity or fairness of an assessment.

Where the original request cannot be approved, SIMI Swiss shall, where reasonably practicable, consider an appropriate alternative.

9. Online Learning Accessibility

Learners studying through digital pathways may require adjustments relating to online classes, learning platforms, digital materials or remote assessment.

SIMI Swiss may consider measures including:

Accessible file formats;
Captioning or transcripts where available;
Alternative communication arrangements;
Adjusted online-assessment conditions;
Approved assistive software;
Reasonable flexibility in participation methods.

Learners remain responsible for maintaining suitable personal equipment, internet access and assistive technology not expressly provided by SIMI Swiss.

Accessibility limitations arising from third-party platforms shall be addressed through reasonable alternatives where practicable, but SIMI Swiss cannot guarantee that every external system will meet every individual requirement.

10. Asia Campus Accessibility

Learners participating in an Asia Campus pathway shall also comply with the accessibility, health, safety and campus regulations of the responsible partner university.

Campus-based adjustments may depend on:

The facilities available at the partner university;
Local law and institutional policy;
The academic nature of the activity;
Health and safety requirements;
Student Pass or immigration conditions;
Approval by the institution responsible for campus delivery.

SIMI Swiss may support communication and coordination within its assigned role but cannot require a partner university, immigration authority or external service provider to approve an adjustment outside SIMI Swiss’s authority.

11. Language and Communication

SIMI Swiss programmes may be delivered in a designated language, normally stated before enrolment.

An applicant or learner is responsible for maintaining the language capability required to participate in teaching, supervision, assessment and academic communication.

Language support or reasonable communication assistance may be available within the programme scope. Such support does not remove the requirement to demonstrate the language or communication competence necessary to achieve the programme learning outcomes.

12. Cultural and Religious Considerations

SIMI Swiss shall consider reasonable requests connected to cultural or religious practice where such arrangements do not materially conflict with academic, operational, safety or legal requirements.

Possible arrangements may include reasonable consideration of:

Significant religious observances;
Dietary requirements at institutional events;
Dress or appearance, subject to safety and identification requirements;
Scheduling matters where practical;
Respectful communication preferences.

No arrangement shall permit conduct that infringes the rights of others, compromises academic integrity or conflicts with mandatory institutional or legal requirements.

13. Confidentiality and Appropriate Disclosure

Information concerning disability, health, accessibility or personal circumstances shall be treated with appropriate confidentiality.

Information may be disclosed only where reasonably necessary to:

Assess or implement an adjustment;
Protect health or safety;
Administer the programme;
Comply with law;
Coordinate with an awarding organisation or partner university;
Address a material safeguarding concern.

Where practicable, the learner shall be informed of the necessary disclosure and its purpose.

14. Review of an Adjustment Decision

A learner who considers that an adjustment request has not been properly considered may request a review through the applicable procedure.

The review may consider:

Whether relevant information was considered;
Whether the correct procedure was followed;
Whether the decision was reasonable and proportionate;
Whether an appropriate alternative was available;
Whether new material evidence has become available.

A review does not require approval of the learner’s preferred arrangement where another reasonable and academically appropriate solution has been offered.

15. Shared Responsibility

SIMI Swiss shall take reasonable steps within its authority to promote equality, inclusion and accessibility.

Learners are responsible for:

Raising relevant needs in a timely manner;
Providing reasonable supporting information;
Participating in the adjustment process;
Using approved support appropriately;
Informing SIMI Swiss where an arrangement is not effective;
Continuing to meet the essential academic requirements of the programme.

Effective support depends on timely communication and reasonable cooperation between the learner, SIMI Swiss and, where applicable, the responsible awarding organisation or partner university.

16. External Institutions and Authorities

SIMI Swiss may coordinate or provide reasonable support within its assigned role but cannot:

Waive another institution’s requirements;
Guarantee a third-party decision;
Alter an externally controlled record;
Exercise authority reserved to another institution or public body.

17. No Guaranteed Outcome

SIMI Swiss shall provide the academic provision and institutional services assigned to it under the applicable programme arrangements.

Enrolment, participation, payment or access to support does not guarantee:

Successful assessment;
Academic progression;
Programme completion;
Qualification issuance;
Recognition by a third party;
Employment or promotion;
Professional licensing;
Visa, Student Pass or immigration approval.

Such outcomes depend on the learner satisfying the relevant requirements and, where applicable, on independent decisions made by competent third parties.

Part 19 — Learner Conduct & Discipline

1. General Conduct Principles

SIMI Swiss expects learners to conduct themselves honestly, respectfully and professionally throughout their studies and in all activities connected with the institution.

Learner conduct shall support:

A safe and inclusive learning environment;
Academic integrity;
Respectful communication;
Protection of institutional resources;
Compliance with applicable law;
The legitimate rights of other learners, staff, faculty members and partners.

Conduct requirements apply to physical, digital, academic, administrative and partner-institution environments.

2. Scope of Application

This Policy applies to conduct occurring:

During teaching, supervision or assessment;
Through institutional email, learning systems or communication platforms;
At academic, professional or social events;
On the premises of SIMI Swiss or a partner institution;
During fieldwork, research or professional practice;
In accommodation, transport or activities formally arranged through a programme;
Through public communications materially connected with SIMI Swiss.

Conduct outside an institutional activity may be reviewed where it materially affects learner safety, academic integrity, institutional operations or the legitimate interests of SIMI Swiss or a participating institution.

3. Respectful Communication

Learners shall communicate with staff, faculty members, supervisors, other learners and institutional partners in a respectful and professional manner.

The following conduct is not permitted:

Threatening, abusive or intimidating communication;
Harassment or discriminatory conduct;
Repeatedly disruptive or hostile correspondence;
Deliberate humiliation or personal attack;
Unwanted sexual conduct;
Retaliation against a person who raises a concern in good faith;
Persistent contact after a reasonable communication boundary has been established.

Reasonable academic disagreement, criticism or complaint shall not be treated as misconduct solely because it challenges an institutional decision.

4. Academic and Administrative Cooperation

Learners shall cooperate reasonably with academic and administrative procedures applicable to their programme.

This includes:

Providing accurate information;
Responding to material institutional requests;
Attending required meetings or verification processes;
Following authorised academic instructions;
Complying with identity-verification requirements;
Supporting legitimate investigations or reviews;
Respecting reasonable deadlines and communication procedures.

A learner is not required to accept an outcome without question and may use the applicable complaint or appeal procedure.

5. Prohibited Conduct

Misconduct may include:

Fraud, deception or material misrepresentation;
Academic misconduct;
Forgery or alteration of institutional documents;
Impersonation;
Unauthorised access to systems, records or facilities;
Damage, theft or misuse of property;
Disruption of teaching, assessment or institutional operations;
Harassment, bullying or discrimination;
Violence, threats or conduct creating a serious safety risk;
Unauthorised recording, publication or disclosure;
Misuse of institutional names, logos or credentials;
Conduct contrary to applicable law or immigration requirements;
Failure to comply with a lawful and reasonable institutional instruction.

The seriousness of the conduct shall be assessed according to its nature, intention, impact, repetition and surrounding circumstances.

6. Online and Digital Conduct

Learners using digital systems shall comply with the applicable acceptable-use, privacy and information-security requirements.

Learners shall not:

Share personal login credentials;
Access another person’s account;
Disrupt online classes or digital services;
Record or distribute sessions without authority;
Upload harmful, unlawful or offensive content;
Disclose confidential learner or institutional information;
Misuse class discussions, messages or screenshots;
Circumvent security, identity or assessment controls;
Use institutional systems for fraud, harassment or unlawful activity.

SIMI Swiss may restrict access where reasonably necessary to protect systems, users or academic integrity.

7. Campus and Partner-Institution Conduct

Learners participating in an Asia Campus or other partner-based pathway shall comply with the conduct, safety, access and security requirements of the responsible partner institution.

Learners shall respect:

Campus access controls;
Health and safety procedures;
Classroom and facility rules;
Accommodation or residence requirements where applicable;
Local law and cultural expectations;
Student status and immigration conditions;
Instructions issued by authorised university personnel.

SIMI Swiss may provide coordination and support within its assigned role but cannot waive or replace the disciplinary authority of a partner university or competent public authority.

8. Institutional Name and Public Representation

Learners and graduates may accurately refer to their enrolment, study pathway and qualifications.

They shall not:

Misrepresent their admission or student status;
Claim a qualification not formally awarded;
Describe SIMI Swiss or a partner institution inaccurately;
Use institutional branding for unauthorised commercial activity;
Issue statements on behalf of SIMI Swiss without authority;
Create misleading certificates, letters or verification materials;
Present themselves as employees, agents or authorised representatives without written approval.

SIMI Swiss may require the correction or removal of inaccurate or unauthorised representations.

9. Preliminary and Protective Measures

Where a material concern arises, SIMI Swiss may take temporary measures while the matter is reviewed.

Such measures may include:

Requesting that specified conduct cease;
Restricting access to a system, class, service or facility;
Changing communication arrangements;
Separating persons involved in a dispute;
Temporarily suspending participation in an activity;
Referring a matter to a partner institution;
Preserving relevant records or evidence.

A temporary measure is precautionary and does not, by itself, constitute a final finding of misconduct.

10. Informal Resolution

Where appropriate, a minor or first-time concern may be addressed through:

Clarification of expectations;
Academic or behavioural guidance;
Informal discussion;
Mediation where suitable;
A written reminder;
An agreed improvement plan;
Required completion of relevant training.

Informal resolution may not be appropriate where the matter involves serious misconduct, safety, fraud, harassment, repeated non-compliance or a legal or regulatory obligation.

11. Formal Disciplinary Review

A formal review may be initiated where the alleged conduct is serious, repeated, disputed or unsuitable for informal resolution.

The learner shall normally be informed of:

The material allegation;
The conduct under review;
The available evidence;
The procedure to be followed;
The opportunity to provide a response;
Any temporary measures in effect.

SIMI Swiss may request documents, statements, attendance at a meeting or other information reasonably necessary to determine the matter.

12. Fair Procedure

A disciplinary decision shall be based on the available evidence and made by a person or body with appropriate authority.

The review shall consider:

The learner’s explanation;
The reliability of the evidence;
The seriousness and effect of the conduct;
Whether the conduct was intentional, reckless or inadvertent;
Any previous relevant concern;
Mitigating or aggravating circumstances;
Whether the proposed action is reasonable and proportionate.

A learner should normally be given a reasonable opportunity to respond before a final adverse decision is made.

Immediate action may be taken where necessary to protect safety, preserve evidence, comply with law or meet the requirements of a partner institution or competent authority.

13. Disciplinary Outcomes

Where misconduct is established, SIMI Swiss may apply one or more proportionate outcomes, including:

No further action;
Advice or guidance;
A written warning;
Required apology or corrective action;
Conduct or academic-improvement conditions;
Restriction from a specified service, activity or facility;
Restitution for loss or damage;
Suspension from specified institutional activities;
Temporary suspension of registration;
Termination of registration;
Referral to an awarding organisation, partner university or competent authority.

The outcome shall reflect the seriousness, frequency and effect of the conduct.

14. Serious Misconduct

Conduct may be treated as serious where it involves:

Violence or a credible threat of violence;
Serious harassment or discriminatory abuse;
Fraud, forgery or impersonation;
Contract cheating or significant academic deception;
Deliberate damage or theft;
Serious misuse of confidential information;
Material interference with institutional systems;
Conduct creating a substantial safety or legal risk;
Repeated misconduct following prior formal warning;
Serious breach of immigration, campus or partner requirements.

Serious misconduct may justify immediate protective action and, where established, suspension or termination of registration.

15. Partner and External Authority

Where the learner is registered with a partner university or external awarding institution, the matter may also fall within that institution’s disciplinary authority.

The responsible institution may:

Conduct its own review;
Require SIMI Swiss to provide relevant information;
Apply its own regulations;
Restrict campus or programme access;
Suspend or terminate student status;
Determine consequences for progression or qualification eligibility.

SIMI Swiss shall act only within its assigned authority and may implement a binding decision issued by the responsible institution or competent authority.

16. Safety and Referral to Authorities

SIMI Swiss may disclose relevant information or refer a matter to an appropriate authority where reasonably necessary to:

Protect a person from serious harm;
Address suspected criminal conduct;
Comply with a legal obligation;
Protect institutional or partner systems;
Meet immigration or regulatory requirements;
Support an authorised investigation.

Any disclosure shall be limited to information reasonably relevant to the purpose and handled in accordance with applicable data-protection requirements.

17. Records and Confidentiality

Disciplinary matters shall be recorded and handled with appropriate confidentiality.

Information may be shared with authorised persons where necessary for:

Investigation;
Decision-making;
Learner protection;
Academic administration;
Partner coordination;
Legal or regulatory compliance.

A disciplinary record may be retained according to the seriousness of the matter, institutional retention requirements and applicable law.

18. Appeal

A learner may appeal a formal disciplinary decision on the grounds and within the period stated in the applicable appeal procedure.

Permitted grounds may include:

Material procedural irregularity;
Relevant evidence that could not reasonably have been provided earlier;
A decision not reasonably supported by the available evidence;
A materially disproportionate outcome;
Bias or conflict of interest affecting the decision.

An appeal does not automatically suspend a protective or disciplinary measure unless formally confirmed by the authorised body.

Part 20 — Complaints

1. General Principles

SIMI Swiss is committed to receiving and addressing learner concerns fairly, respectfully and within a reasonable period.

A complaint may be submitted where an applicant, learner or graduate considers that an institutional service, administrative process, communication, support arrangement or conduct has not been provided in accordance with the applicable requirements.

The complaints procedure is intended to resolve concerns constructively and shall not be used to replace academic assessment, appeal or disciplinary procedures.

2. Scope of Complaints

A complaint may relate to matters including:

Admission or administrative services;
Programme information or communication;
Learning resources or learner support;
Academic administration;
Service quality or unreasonable delay;
Conduct of staff, faculty members or authorised representatives;
Accessibility arrangements;
Digital learning services;
Local support services;
A failure to follow an applicable institutional procedure.

Where the matter concerns a partner university, awarding organisation or external service provider, SIMI Swiss may receive and coordinate the concern within its assigned authority.

3. Matters Governed by Other Procedures

The complaints procedure shall not normally determine:

Disagreement with an academic mark;
Academic progression or award decisions;
Academic misconduct findings;
Disciplinary decisions;
Recognition decisions made by third parties;
Visa, Student Pass or immigration decisions;
Matters already determined through a formal appeal;
Private disputes between learners.

Such matters shall be directed to the procedure or institution having the appropriate authority.

Where a complaint includes more than one type of issue, SIMI Swiss may separate the matters and refer each part to the applicable procedure.

4. Informal Resolution

Learners are encouraged, where appropriate, to raise a concern initially with the staff member, faculty member or department directly responsible for the matter.

Informal resolution may include:

Clarification of information;
Correction of an administrative error;
Provision of an outstanding service;
A meeting or facilitated discussion;
An apology where appropriate;
Referral to the correct institutional unit;
Agreement on reasonable corrective action.

A learner is not required to pursue informal resolution where the matter is serious, sensitive, involves alleged misconduct or cannot reasonably be addressed informally.

5. Formal Complaint Submission

A formal complaint shall normally be submitted in writing through the authorised institutional channel.

The complaint should include:

The learner’s full name and programme;
A clear description of the matter;
Relevant dates and persons involved;
Steps already taken to resolve the concern;
Supporting documents or evidence;
The outcome reasonably sought by the complainant.

The learner should provide sufficient information for the matter to be understood and reviewed. SIMI Swiss may request clarification or additional evidence where necessary.

6. Time Limit

A complaint should be submitted as soon as reasonably possible after the matter arises.

Unless a different period is stated in the applicable programme documents, a formal complaint should normally be submitted within 30 calendar days of the relevant event or of the learner becoming reasonably aware of it.

SIMI Swiss may accept a late complaint where:

The learner was prevented from submitting it earlier by serious circumstances;
Relevant information became available later;
The matter raises an ongoing learner-protection concern;
It remains reasonably possible to conduct a fair review.

Delay may affect the availability of records, witnesses or effective remedies.

7. Acknowledgement and Initial Review

SIMI Swiss shall normally acknowledge receipt of a formal complaint within a reasonable period.

The initial review may determine:

Whether the matter falls within the complaints procedure;
Whether further information is required;
Whether the concern may be resolved promptly;
Whether the matter should be referred to another procedure;
Whether another institution has primary authority;
Whether temporary protective action is required.

Where the complaint is outside the authority of SIMI Swiss, the learner may be directed to the responsible organisation or procedure.

8. Investigation

Where further review is required, SIMI Swiss may:

Review relevant records and communications;
Request statements from persons involved;
Consult the responsible department;
Obtain information from a partner institution;
Meet with the complainant;
Consider applicable policies, agreements and programme documents;
Take other reasonable steps necessary to establish the relevant facts.

The investigation shall be proportionate to the seriousness and complexity of the complaint.

9. Fairness and Impartiality

A complaint shall be reviewed by a person or body with appropriate authority and, where reasonably practicable, without a material conflict of interest.

Persons whose conduct is directly complained about shall not normally make the final decision on the complaint.

The review shall consider:

The information provided by the learner;
Relevant institutional records;
Responses from persons or departments concerned;
Applicable policies and programme requirements;
Whether the service or procedure was reasonable in the circumstances;
Whether corrective action is appropriate.

10. Confidentiality

Complaints shall be handled with appropriate confidentiality.

Information may be shared with authorised persons where reasonably necessary to:

Understand or investigate the matter;
Obtain a response;
Protect learners or other persons;
Coordinate with a partner institution;
Comply with law or regulatory requirements;
Implement an approved outcome.

SIMI Swiss cannot guarantee complete anonymity where disclosure is necessary for a fair review or effective resolution.

11. No Retaliation

No learner shall be disadvantaged solely because the learner submits a complaint in good faith, provides evidence or participates in a complaint review.

This protection does not prevent SIMI Swiss from taking appropriate action where a complaint:

Is knowingly false;
Contains fabricated evidence;
Is submitted for harassment or improper pressure;
Discloses separate misconduct by the complainant;
Is pursued in an abusive or materially disruptive manner.

A complaint that is not upheld shall not, by itself, be treated as malicious or improper.

12. Complaint Outcomes

Following review, a complaint may be:

Upheld;
Partially upheld;
Not upheld;
Referred to another procedure or responsible institution;
Closed where insufficient information is available;
Resolved through an agreed arrangement.

Where appropriate, the outcome may include:

Clarification or correction of information;
Completion or repetition of an administrative process;
Review of a service arrangement;
Reasonable corrective action;
An apology;
Staff guidance or training;
Referral for disciplinary or academic review;
Review of an institutional policy or procedure.

A complaint outcome shall not require SIMI Swiss to alter an academic decision, waive a mandatory requirement or exercise authority belonging to another institution.

13. Written Decision

The complainant shall normally receive a written outcome stating:

The matter considered;
The principal findings;
The decision;
Any action to be taken;
The applicable review or escalation route.

SIMI Swiss may limit the disclosure of confidential information relating to another learner, staff member or third party.

Where corrective action concerns internal personnel or confidential institutional matters, the learner may be informed that appropriate action has been taken without receiving detailed information.

14. Review of a Complaint Decision

A learner may request a review of the complaint outcome where there is a reasonable basis to assert that:

The applicable procedure was not followed;
Material evidence was not properly considered;
Relevant new evidence has become available;
The decision was not reasonably supported by the available information;
A material conflict of interest affected the review.

A review request should normally be submitted within 14 calendar days of the written decision.

A review is not a complete reconsideration solely because the learner disagrees with the outcome.

15. Complaints Involving Partner Institutions

Where a complaint concerns a partner university, awarding organisation or local support partner, responsibility shall be determined according to the nature of the matter.

SIMI Swiss may:

Address the part falling within its own authority;
Transfer or refer the matter to the responsible institution;
Coordinate communication between the learner and the institution;
Request information or corrective action under the applicable agreement;
Record and monitor the matter for quality-assurance purposes.

SIMI Swiss cannot compel another institution to adopt a particular outcome where that institution retains independent legal or academic authority.

16. Complaints Concerning Visa or Student Pass Matters

SIMI Swiss may receive concerns relating to the support or communication provided during a visa or Student Pass process.

SIMI Swiss cannot review, reverse or guarantee a decision made by:

A partner university;
EMGS or an equivalent service;
An immigration authority;
An embassy or consulate;
Another competent public body.

A complaint may examine whether SIMI Swiss performed the support responsibilities expressly allocated to it. It shall not convert an independent immigration decision into an institutional obligation to obtain approval or provide compensation.

17. Remedies and Financial Claims

Submission of a complaint does not automatically suspend tuition, payment, attendance, academic or administrative obligations.

Any refund, credit, compensation or financial remedy shall be determined by:

The applicable student agreement;
The refund and fee policies;
The nature and effect of any established breach;
Mandatory law;
The authority of the institution responsible for the service.

SIMI Swiss is not required to provide the remedy requested by the complainant where another reasonable and proportionate resolution is available.

18. Records and Institutional Improvement

SIMI Swiss shall retain appropriate records of formal complaints, outcomes and material corrective actions.

Complaint information may be reviewed in aggregated or anonymised form to support:

Service improvement;
Staff development;
Policy revision;
Partner monitoring;
Quality assurance;
Learner protection.

The use of complaints for institutional improvement does not alter the confidentiality requirements applicable to individual cases.

Part 21 — Academic Appeals

1. General Principles

SIMI Swiss provides an academic appeal process to support fair, consistent and accountable academic decision-making.

An academic appeal allows a learner to request a formal review of an academic decision where one or more permitted grounds apply.

An appeal is not an opportunity to obtain a different academic judgement solely because the learner is dissatisfied with a mark, feedback, progression decision or qualification outcome.

2. Decisions That May Be Appealed

Subject to the applicable programme regulations, an appeal may concern:

An assessment result;
A progression decision;
A decision relating to resubmission or reassessment;
A research milestone or proposal decision;
A dissertation, thesis or viva voce outcome;
A decision concerning programme completion;
A finding of academic misconduct;
A decision to terminate academic registration;
A decision concerning qualification eligibility;
Another formal academic decision materially affecting the learner.

Where the decision was made by an external awarding organisation or partner university, the appeal may be subject to that institution’s own procedure and authority.

3. Permitted Grounds of Appeal

An academic appeal may be considered where the learner presents a reasonable basis to establish one or more of the following:

A material procedural irregularity affected the decision;
The approved assessment or academic procedure was not properly followed;
Relevant evidence was not considered;
New material evidence has become available that could not reasonably have been submitted earlier;
Exceptional circumstances materially affected the learner’s performance and could not reasonably have been reported before the decision;
An administrative, calculation or recording error occurred;
Bias, conflict of interest or improper influence materially affected the decision;
The decision was not reasonably supported by the available academic evidence;
A sanction or academic consequence was materially disproportionate.

The learner shall identify the specific ground relied upon and explain how it may have affected the outcome.

4. Academic Judgement

Academic judgement includes the professional evaluation of:

The quality of academic work;
Achievement of learning outcomes;
The academic standard demonstrated;
Research quality and originality;
Suitability of methodology;
Performance in an examination, presentation or viva voce;
The mark or grade properly awarded under the approved criteria.

A learner may not appeal solely because:

The learner expected a higher mark;
Another learner received a different result;
The learner disagrees with academic feedback;
The learner prefers another assessor’s interpretation;
The result affects employment, immigration or further-study plans;
Significant personal effort was invested in the work.

An appeal may examine whether academic judgement was reached through a fair and proper process. It shall not normally replace the authorised academic judgement with the learner’s preferred outcome.

5. Early Clarification

Before submitting a formal appeal, a learner may seek clarification concerning:

The assessment result;
The feedback provided;
The applicable marking criteria;
The progression or completion decision;
Any apparent administrative error;
The appropriate review procedure.

Clarification does not extend the appeal deadline unless formally confirmed.

An informal discussion shall not alter a result unless an authorised academic body identifies and approves a correction.

6. Submission of an Appeal

A formal appeal shall normally be submitted in writing through the authorised institutional channel.

The appeal should include:

The learner’s full name and programme;
The academic decision being appealed;
The date on which the decision was communicated;
The specific permitted ground or grounds;
A clear explanation of the alleged error or irregularity;
Relevant supporting evidence;
The outcome reasonably sought.

The learner is responsible for presenting the appeal clearly and providing the available evidence supporting the stated grounds.

7. Appeal Deadline

Unless a different period applies under the relevant programme or awarding regulations, an appeal should normally be submitted within 14 calendar days of formal notification of the academic decision.

A late appeal may be considered where the learner demonstrates a reasonable and evidenced explanation for the delay.

SIMI Swiss may decline a late appeal where:

No reasonable explanation is provided;
The delay materially affects the ability to conduct a fair review;
Relevant records or persons are no longer available;
The matter has already been finally determined;
The appeal is substantially outside the permitted scope.

8. Exceptional Circumstances

Where an appeal relies on exceptional circumstances, the learner should explain:

The nature of the circumstances;
The relevant period;
How the circumstances affected academic performance or participation;
Why the matter was not reported through the appropriate procedure at the relevant time;
What supporting evidence is available.

Exceptional circumstances may include serious illness, incapacity, bereavement, significant personal emergency or another event materially beyond the learner’s reasonable control.

Routine workload, employment pressure, poor time management or circumstances known but not reported without reasonable explanation shall not normally establish sufficient grounds.

9. Initial Eligibility Review

SIMI Swiss may conduct an initial review to determine whether the appeal:

Was submitted within the applicable period;
Identifies a permitted ground;
Includes sufficient information;
Falls within the authority of SIMI Swiss;
Should be referred to an awarding organisation or partner university;
Duplicates a matter already determined;
Is more appropriately addressed through another procedure.

An appeal may be dismissed at the initial stage where it presents no permitted ground or contains no reasonable basis for further review.

Where information is incomplete, SIMI Swiss may permit the learner a limited opportunity to provide clarification.

10. Appeal Review

An eligible appeal shall be reviewed by a person or body with appropriate academic authority.

Where reasonably practicable, the reviewer shall not have made the original decision and shall not have a material conflict of interest.

The review may include:

Examination of assessment records;
Review of marking and moderation documentation;
Consideration of the learner’s evidence;
Statements from assessors, supervisors or relevant staff;
Review of applicable programme and academic regulations;
Consultation with an awarding organisation or partner university;
Verification of administrative records;
Other reasonable steps necessary to determine the appeal.

11. No Automatic Re-marking

Submission of an appeal does not automatically entitle the learner to a re-mark, reassessment or new academic decision.

A re-mark or independent academic review may be directed where the appeal establishes a reasonable concern that:

The approved assessment criteria were not properly applied;
A material part of the submission was not considered;
A procedural irregularity affected the assessment;
The original assessment cannot otherwise be reliably confirmed.

Where a re-mark is authorised, the resulting mark may be higher, lower or unchanged, subject to the applicable academic regulations.

12. Appeal Outcomes

An appeal may be:

Upheld;
Partially upheld;
Not upheld;
Referred to the responsible awarding institution;
Returned for reconsideration by the appropriate academic body;
Dismissed where it does not meet the permitted grounds.

Where an appeal is upheld or partially upheld, an appropriate outcome may include:

Correction of an administrative or recording error;
Reconsideration of the academic decision;
Independent re-marking;
A new assessment opportunity;
Repetition of an affected procedure;
Removal or adjustment of an academic penalty;
Reinstatement of progression or registration;
Referral to an Assessment Board, Academic Board or Research Board;
Another proportionate academic remedy.

An upheld appeal does not automatically require the award of a particular mark, grade or qualification.

13. Written Decision

The learner shall normally receive a written appeal outcome stating:

The matter reviewed;
The permitted grounds considered;
The principal findings;
The decision;
Any further action required;
Any available final review or external escalation route.

The outcome may exclude confidential information concerning another learner, staff member, assessor or third party.

14. Status During an Appeal

An appeal does not automatically suspend:

Assessment requirements;
Tuition or payment obligations;
Attendance requirements;
Academic-integrity procedures;
Disciplinary measures;
Immigration or Student Pass obligations;
A protective or administrative restriction.

SIMI Swiss or the responsible institution may permit temporary continuation of study where academically and operationally appropriate.

Any participation during the appeal period shall remain provisional and shall not guarantee progression, registration or qualification eligibility.

15. Appeals Involving Academic Misconduct

An appeal against an academic-misconduct decision shall normally be limited to the permitted grounds stated in this Policy or the applicable misconduct procedure.

The appeal may consider whether:

The procedure was materially defective;
The finding was reasonably supported by the evidence;
Relevant evidence was not considered;
New evidence could not reasonably have been presented earlier;
The academic consequence was materially disproportionate.

The appeal shall not be used solely to repeat explanations already fully considered without presenting a reviewable ground.

16. External Awarding and Partner Decisions

Where the academic decision falls within the authority of an external awarding organisation or partner university, that institution may retain final responsibility for the appeal.

SIMI Swiss may, within its assigned authority:

Receive the initial submission;
Explain the applicable procedure;
Forward relevant documentation;
Coordinate communication;
Provide institutional records;
Implement the final decision.

SIMI Swiss cannot compel an external institution to change its decision or provide an outcome outside its regulations.

17. Final Internal Review

Where permitted, a learner may request a final internal review of the appeal outcome.

A final review shall normally be limited to whether:

The appeal procedure was materially not followed;
The appeal decision contained a clear factual or administrative error;
Relevant new evidence has become available;
Bias or conflict of interest materially affected the appeal;
The outcome was not reasonably available on the evidence considered.

A final review is not a complete rehearing and shall not reconsider academic judgement without an established procedural or evidential basis.

18. Completion of the Procedure

Once the applicable appeal and review stages have been completed, SIMI Swiss may issue a completion notice confirming that the internal procedure has concluded.

Further review, where available, shall depend on:

The procedures of the relevant awarding organisation;
The regulations of the partner university;
A competent external body;
Rights available under applicable law.

The completion of an internal appeal does not require an external institution or authority to accept jurisdiction over the matter.

19. No Retaliation

A learner shall not be disadvantaged solely for submitting an academic appeal in good faith.

This protection does not prevent action where the appeal:

Contains knowingly false information;
Includes fabricated evidence;
Is used to harass or improperly pressure another person;
Discloses separate academic or disciplinary misconduct;
Is pursued in a materially abusive manner.

An appeal that is not upheld shall not, by itself, be treated as improper.

20. Records and Quality Improvement

SIMI Swiss shall retain appropriate records of academic appeals, decisions and resulting actions.

Appeal outcomes may be reviewed in aggregated or anonymised form to support:

Assessment quality;
Academic consistency;
Staff development;
Programme review;
Policy improvement;
Learner protection.

The use of appeal information for quality improvement shall remain subject to applicable confidentiality and data-protection requirements.

Part 22 — Safeguarding, Wellbeing & Learner Support

1. General Principles

SIMI Swiss is committed to maintaining a learning environment that supports learner safety, dignity, wellbeing and academic participation.

Safeguarding and learner support shall be provided within the institutional authority, available resources and programme arrangements applicable to each learner.

SIMI Swiss shall take reasonable concerns seriously and respond through appropriate academic, administrative, safeguarding or referral procedures.

2. Scope of Safeguarding

Safeguarding concerns may include circumstances involving:

Risk of serious harm;
Abuse, exploitation or harassment;
Bullying or intimidation;
Discrimination;
Sexual misconduct;
Threatening or violent behaviour;
Serious neglect;
Online abuse or coercion;
Material risk arising during an institutional activity;
Other conduct affecting the safety or dignity of a learner.

Safeguarding procedures apply to activities conducted through SIMI Swiss systems and, where relevant, to programme-related activities involving authorised partners.

3. Learner Wellbeing

SIMI Swiss recognises that academic, personal, professional, financial or health-related circumstances may affect a learner’s participation and progress.

Subject to the programme and circumstances, available support may include:

Academic guidance;
Study-planning support;
Reasonable communication arrangements;
Referral to an appropriate institutional procedure;
Consideration of an extension, deferral or suspension;
Coordination with a partner institution;
Information concerning external support services.

Support shall be intended to assist continued participation where reasonably possible. It does not remove essential academic, financial, conduct or immigration requirements.

4. Early Communication

Learners are encouraged to notify SIMI Swiss as early as reasonably possible where a material circumstance may affect:

Academic participation;
Assessment;
Research progress;
Communication;
Personal safety;
Continued enrolment;
Attendance;
Student Pass or immigration compliance.

Early communication may allow appropriate support or procedural options to be considered before the matter significantly affects the learner’s status or progress.

SIMI Swiss cannot guarantee that retrospective arrangements will be available where a learner does not report a material issue within a reasonable period.

5. Requesting Support

A learner may request support through the authorised academic, administrative or learner-support channel.

The request should provide sufficient information to identify:

The nature of the difficulty;
The programme activity affected;
The support reasonably requested;
Any relevant timing or urgency;
Supporting information where appropriate.

SIMI Swiss may request further information where reasonably necessary to assess the request and determine the appropriate institutional response.

6. Available and Appropriate Support

Support shall be considered according to:

The learner’s circumstances;
The academic requirements of the programme;
The authority of SIMI Swiss;
Available institutional resources;
The responsibilities of an awarding organisation or partner university;
Applicable law, safety and confidentiality requirements;
The feasibility and proportionality of the requested arrangement.

SIMI Swiss may provide, modify, limit, refer or decline a requested form of support where another response is more appropriate or where the request falls outside its institutional authority.

7. Limits of Learner Support

SIMI Swiss is an educational institution and does not operate as:

A medical provider;
A hospital or emergency service;
A psychological treatment provider;
A legal representative;
An immigration authority;
A financial-advice service;
A law-enforcement agency;
A substitute for professional crisis intervention.

Staff and faculty members may provide reasonable academic or administrative support but shall not be expected to diagnose, treat or manage matters requiring licensed professional services.

Where appropriate, the learner may be encouraged or required to contact a qualified external provider or competent authority.

8. Immediate or Serious Risk

Where a learner or another person appears to face an immediate or serious risk of harm, the matter may require urgent referral beyond the ordinary learner-support process.

SIMI Swiss may take reasonable protective action, including:

Contacting the learner;
Restricting participation in a specified activity;
Informing an authorised safeguarding contact;
Coordinating with a partner university;
Contacting emergency services or a competent authority;
Sharing information necessary to protect a person from serious harm.

Learners requiring urgent assistance should contact the appropriate emergency or professional service in the country where they are physically located.

9. Confidentiality

Information concerning a learner’s wellbeing or safeguarding circumstances shall be handled with appropriate confidentiality.

Information may be shared with authorised persons where reasonably necessary to:

Assess or provide support;
Protect the learner or another person;
Coordinate with an awarding organisation or partner university;
Administer an academic or safeguarding procedure;
Comply with law;
Respond to a serious safety concern.

SIMI Swiss cannot guarantee absolute confidentiality where non-disclosure would create a serious risk, prevent an appropriate response or conflict with a legal obligation.

10. Supporting Information

SIMI Swiss may request reliable supporting information where a learner seeks a material academic, administrative or attendance adjustment.

Supporting information may include:

Medical or professional documentation;
Evidence of a significant personal circumstance;
Confirmation from a competent authority;
Travel or immigration records;
Other evidence reasonably relevant to the request.

Only information reasonably necessary for the institutional decision should be requested.

Failure to provide sufficient information may limit the support or adjustment that can reasonably be approved.

11. Academic Standards and Support

Learner support shall not normally:

Guarantee a passing result;
Remove essential learning outcomes;
Exempt the learner from all assessment;
Permit another person to complete academic work;
Override academic-integrity requirements;
Require the alteration of a valid academic result;
Waive a requirement imposed by an external awarding institution;
Remove a mandatory legal, professional or immigration condition.

Where possible, SIMI Swiss may consider an alternative arrangement that supports the learner while preserving academic standards.

12. Online Learner Support

Learners participating through online pathways may access the academic and support services assigned to their programme through authorised digital channels.

Online support may include:

Academic communication;
Technical guidance concerning institutional systems;
Learning-platform assistance;
Scheduled supervision;
Administrative support;
Referral to the appropriate institutional procedure.

SIMI Swiss does not control the learner’s personal device, internet connection, home environment or local emergency services.

Where a wellbeing or safeguarding concern arises online, the response may depend on the learner’s physical location and the availability of competent local services.

13. Asia Campus Learner Support

Learners participating through an Asia Campus pathway may receive support from the responsible partner university, SIMI Swiss and authorised local support providers according to their respective roles.

Depending on the programme, support may include:

Admission and registration coordination;
Campus orientation;
Student Pass process guidance;
Academic coordination;
Accommodation or arrival information;
Referral to partner-university services;
Communication support during a material difficulty.

The partner university remains responsible for matters within its authority, including campus operations, student status, attendance administration and Student Pass sponsorship where applicable.

SIMI Swiss may coordinate and supplement support but shall not replace the partner university, immigration authority, healthcare provider or emergency service.

14. Safeguarding Concerns Involving Staff or Partners

A learner may report a safeguarding concern involving:

A staff member;
Faculty member;
Supervisor;
Representative;
Local support partner;
Partner-institution personnel;
Another learner.

The concern shall be directed to the appropriate institutional procedure and may be referred to another organisation where that organisation has primary authority.

SIMI Swiss may take reasonable interim action within its authority while the matter is reviewed.

A report made in good faith shall not, by itself, result in disadvantage to the reporting learner.

15. Learner Cooperation

Learners receiving safeguarding or wellbeing support are expected to cooperate reasonably with the applicable process.

This may include:

Providing accurate information;
Attending an agreed meeting;
Responding to material communications;
Following reasonable safety instructions;
Contacting a qualified external provider where necessary;
Informing SIMI Swiss where the circumstances materially change;
Continuing to comply with academic and administrative requirements unless formally adjusted.

SIMI Swiss may be unable to continue a support arrangement where the learner does not provide sufficient cooperation or where the requested action falls outside institutional authority.

16. External Referrals

SIMI Swiss may recommend or facilitate referral to an external organisation where specialised support is required.

External services may include:

Medical providers;
Counselling or psychological services;
Legal or immigration professionals;
Emergency services;
Partner-university wellbeing services;
Government or community support agencies.

Unless expressly stated otherwise, such providers operate independently. SIMI Swiss does not control their availability, fees, professional decisions or service outcomes.

17. No Guarantee of a Particular Support Outcome

SIMI Swiss shall consider support requests reasonably and in good faith but cannot guarantee:

Approval of the learner’s preferred arrangement;
Immediate availability of a particular service;
Resolution of an external personal circumstance;
A particular academic outcome;
Continued visa or Student Pass status;
A decision by a partner institution or public authority;
That all disruption to study can be avoided.

Where the requested arrangement cannot be provided, SIMI Swiss may consider another reasonable option within its authority.

18. Records and Institutional Improvement

SIMI Swiss may retain appropriate records of material safeguarding concerns, support requests, decisions and actions taken.

Such information may be reviewed in aggregated or anonymised form to support:

Learner protection;
Service improvement;
Staff development;
Policy review;
Partner monitoring;
Institutional quality assurance.

Records shall be handled in accordance with applicable confidentiality, retention and data-protection requirements.

Part 23 — Online Learning Rights & Responsibilities

1. General Principles

SIMI Swiss provides online learning through digitally designed academic systems, communication channels and learning activities appropriate to the applicable programme.

Online learners are entitled to reasonable access to the academic provision, information and support assigned to their programme.

Online study also requires learners to maintain suitable technology, participate actively, protect their accounts and comply with academic, privacy and digital-conduct requirements.

2. Access to Online Learning

Subject to active registration and applicable programme conditions, online learners may receive access to:

The designated learning management system;
Digital learning materials;
Live or recorded academic sessions;
Assessment instructions and submission systems;
Academic communication channels;
Scheduled supervision or academic guidance;
Learner-support information;
Official programme notices.

Access shall be limited to the systems, materials and services assigned to the learner’s programme and registration status.

3. Live Class Direct™

Where Live Class Direct™ forms part of the programme, learners shall participate in scheduled live academic activities as required.

Live sessions may include:

Lectures;
Seminars;
Workshops;
Tutorials;
Academic discussions;
Supervision meetings;
Presentations;
Assessment or authorship verification.

Participation requirements may vary according to the programme, module and academic purpose of the session.

Access to a recording, where available, does not automatically replace required live participation.

4. Attendance and Engagement

Online learners shall maintain appropriate academic engagement throughout the programme.

Evidence of engagement may include:

Attendance at required live sessions;
Access to learning materials;
Participation in academic discussions;
Communication with faculty or supervisors;
Completion of learning activities;
Timely assessment submission;
Response to academic or administrative communications;
Achievement of research or programme milestones.

Logging into a learning platform without meaningful participation shall not, by itself, establish satisfactory engagement.

5. Learner Technology Requirements

Learners are responsible for maintaining reasonable access to the technology necessary for online study.

This normally includes:

A suitable computer or device;
A functioning camera and microphone where required;
Stable internet connectivity;
Current browser and software;
Access to institutional email;
Ability to open, create and upload required file formats;
Security and antivirus protections appropriate to the device;
A suitable backup method for academic work.

Programme-specific technical requirements may be communicated before or during enrolment.

6. Study Environment

Learners shall maintain an environment reasonably suitable for participation in online academic activities.

The learner should, where required:

Participate from a quiet and appropriately private location;
Minimise avoidable disruption;
Use appropriate lighting and audio;
Protect confidential academic discussions;
Ensure that other persons do not interfere with assessments;
Follow professional standards during live sessions;
Maintain an appropriate background and appearance where visible.

SIMI Swiss is not responsible for disruption caused by the learner’s household, workplace, local environment or personal arrangements.

7. Account Security

Online learning accounts are personal to the registered learner.

Learners shall:

Protect usernames, passwords and authentication details;
Use secure and unique passwords;
Notify SIMI Swiss promptly of suspected unauthorised access;
Log out of shared devices;
Keep contact and recovery information current;
Follow reasonable information-security instructions.

Learners shall not:

Share an account with another person;
Allow another person to attend or complete activities under their identity;
Access another learner’s account;
Attempt to bypass security or identity controls;
Use institutional credentials for unauthorised purposes.

Activity performed through a learner’s account may be treated as activity of that learner unless credible evidence indicates otherwise.

8. Identity and Authorship Verification

SIMI Swiss may use reasonable measures to confirm the identity of an online learner and the authorship of academic work.

Verification may include:

Camera-based identity checks;
Presentation of identification documents;
Secure login or multi-factor authentication;
Oral questioning;
Live assessment;
Comparison with previous academic work;
Review of submission metadata;
Supervised examination arrangements;
Viva voce or authorship interview.

A learner shall cooperate with reasonable verification requirements.

Failure to complete required verification may delay or prevent assessment, progression or certification.

9. Online Assessment

Online assessments shall be completed in accordance with the applicable instructions, academic-integrity requirements and submission procedures.

Learners are responsible for:

Reviewing assessment requirements;
Using the correct submission channel;
Uploading the correct and complete file;
Confirming successful submission;
Retaining a copy of submitted work;
Maintaining evidence of timely submission;
Complying with examination and verification conditions.

Submitting an incorrect, corrupted, incomplete or inaccessible file may be treated as non-submission unless the applicable procedure permits correction.

10. Technical Difficulties

A learner experiencing a material technical difficulty should notify the designated support channel as soon as reasonably possible.

The learner should provide available evidence, including:

Screenshots;
Error messages;
Date and time of the issue;
Description of the affected system;
The file intended for submission;
Confirmation of attempted corrective steps.

A technical difficulty shall not automatically justify an extension, reassessment or acceptance of late work.

The decision shall consider whether the problem was material, timely reported, reasonably evidenced and outside the learner’s control.

11. Personal Equipment and Internet Failure

SIMI Swiss shall take reasonable steps to maintain the institutional systems under its control.

SIMI Swiss does not control:

The learner’s personal device;
Local internet services;
Electricity supply;
Personal software configuration;
Workplace or public networks;
Local government restrictions;
Third-party equipment used by the learner.

Learners should maintain reasonable contingency arrangements, including file backups, alternative connectivity and early submission where practical.

12. Institutional System Disruption

Where a material institutional outage affects a scheduled activity or assessment, SIMI Swiss may take reasonable corrective action.

This may include:

Extending a deadline;
Rescheduling a session;
Providing an alternative submission channel;
Releasing a recording or replacement activity;
Restoring access;
Issuing temporary instructions;
Coordinating with the relevant technology provider.

The appropriate remedy shall depend on the duration, impact and academic significance of the disruption.

13. Third-Party Digital Platforms

Some programme activities may rely on platforms or services provided by external technology suppliers, awarding organisations or partner institutions.

Such platforms may be subject to:

Separate terms of use;
Data-processing arrangements;
Availability limitations;
Software updates;
Geographic restrictions;
Technical or security requirements.

SIMI Swiss shall use reasonable care in selecting and administering services within its control but cannot guarantee uninterrupted availability of every external platform.

Where reasonably practicable, an alternative arrangement may be provided if a third-party failure materially prevents participation.

14. Recording of Online Sessions

SIMI Swiss may record selected online sessions for educational, quality-assurance, verification or administrative purposes.

Where applicable, learners shall be informed that recording may occur.

Recordings may include:

Audio;
Video;
Screen content;
Chat messages;
Presentations;
Learner contributions.

Recordings shall be accessed, used and retained according to the applicable institutional purpose and data-protection requirements.

Not every session shall be recorded, and learners shall not assume that a recording will be available.

15. Learner Recording and Distribution

Learners shall not record, download, reproduce, publish or distribute an online session without appropriate authorisation.

This restriction applies to:

Teaching sessions;
Supervision meetings;
Assessment activities;
Screenshots;
Chat discussions;
Faculty or learner presentations;
Personal information visible or audible during a session.

Authorised recordings shall be used only for the approved educational purpose and shall not be shared outside the permitted audience.

16. Privacy During Online Participation

Learners shall respect the privacy of faculty members, staff and other learners.

Learners shall not:

Disclose personal information obtained through a class;
Publish screenshots or messages without authority;
Share recordings or participant details;
Use another person’s image or voice for unrelated purposes;
Disclose confidential research or professional discussions;
Collect participant information for unauthorised commercial activity.

Where a learner participates from a shared environment, the learner should take reasonable steps to prevent unauthorised persons from viewing or hearing confidential content.

17. Online Communication Standards

Institutional email, discussion forums, chat systems and video platforms are professional academic environments.

Learners shall communicate in a manner that is:

Respectful;
Relevant;
Clear;
Lawful;
Academically appropriate;
Consistent with learner-conduct requirements.

Learners shall not use institutional communication channels for harassment, discrimination, threats, repeated unsolicited promotion, unlawful content or materially disruptive behaviour.

18. Academic Materials and Copyright

Online learning materials are provided for the learner’s personal educational use unless expressly stated otherwise.

Learners shall not, without authority:

Republish learning materials;
Sell or commercially exploit course content;
Share restricted access links;
Upload materials to public repositories;
Remove copyright or authorship notices;
Distribute assessment materials;
Use recordings to create unauthorised derivative products.

Access to academic materials does not transfer ownership of intellectual property to the learner.

19. Technical Support

SIMI Swiss may provide reasonable technical support concerning institutional systems assigned to the programme.

Support may include:

Login assistance;
Password recovery;
Navigation guidance;
Reporting of platform errors;
Basic submission-system support;
Referral to the responsible technology provider.

Technical support does not normally include:

Repair of personal devices;
Installation of unrelated software;
Management of the learner’s private network;
Recovery of files not stored on institutional systems;
General information-technology consultancy;
Support for unauthorised applications or equipment.

20. Academic Support in Online Delivery

Online learners may receive the academic guidance and support assigned to their programme.

Depending on the programme, this may include:

Faculty guidance;
Academic tutorials;
Research supervision;
Feedback on assessed work;
Study-planning support;
Academic writing resources;
Scheduled one-to-one support;
Referral to an appropriate academic procedure.

Support does not include completing assessed work, conducting the learner’s research or guaranteeing academic success.

21. Time Zones and Scheduling

Online programmes may involve learners, faculty members and partners located in different countries and time zones.

Session times shall normally be communicated using a stated time zone or scheduling system.

Learners are responsible for:

Converting session times accurately;
Monitoring schedule updates;
Considering daylight-saving changes;
Joining sessions at the correct local time;
Notifying the relevant person promptly of a genuine scheduling problem.

A personal time-zone misunderstanding shall not automatically excuse non-attendance.

22. Changes to Online Delivery

SIMI Swiss may make reasonable adjustments to online schedules, platforms, faculty allocation or delivery methods where necessary for academic, technical, operational or quality-assurance purposes.

Where a material change affects the learner’s programme, SIMI Swiss shall provide appropriate notice where reasonably practicable.

Changes shall not be used to reduce the approved academic standards or essential learning outcomes of the programme.

23. Online Status and Physical Access

egistration as an online learner does not automatically provide entitlement to:

Physical campus access;
Access to all SIMI Swiss or partner premises;
A Student Visa or Student Pass;
Immigration sponsorship;
Residence in Switzerland or another country;
Partner-university student status;
Campus accommodation;
Physical library or laboratory access;
Participation in campus-only activities;
Unscheduled in-person meetings.

Any physical access or campus participation must be expressly included in the programme or separately approved by the responsible institution.

24. International Participation

Online learners may participate from different countries, subject to applicable law, technology availability and programme requirements.

The learner is responsible for determining whether participation from the learner’s location may be affected by:

Local internet restrictions;
Sanctions or export controls;
Data-transfer restrictions;
Professional or regulatory rules;
Local recognition requirements;
Tax or payment limitations;
Restrictions on access to particular digital services.

SIMI Swiss cannot guarantee that all platforms or programme features will be legally or technically accessible in every country.

25. Suspension or Restriction of Access

SIMI Swiss may temporarily restrict or suspend online access where reasonably necessary due to:

Security concerns;
Suspected account misuse;
Academic-integrity investigation;
Serious learner misconduct;
Protection of confidential information;
Material non-payment where permitted;
Termination or suspension of registration;
A binding requirement of an awarding organisation or partner institution.

Where appropriate, the learner shall be informed of the reason and any steps required to restore access.

26. End of Access

Access to online systems, services and materials may end or become limited following:

Programme completion;
Withdrawal;
Suspension;
Termination of registration;
Expiry of the approved access period;
Closure of a programme stage;
Migration to another platform.

Learners are responsible for retaining lawful copies of their own academic work and permitted records before access ends.

Institutional or copyrighted learning materials shall not be retained or reused beyond the permission granted.

27. Shared Responsibility

SIMI Swiss shall take reasonable steps to provide and maintain the online learning environment assigned to the programme.

Online learners are responsible for:

Maintaining suitable technology and connectivity;
Participating actively;
Protecting account security;
Following academic and assessment instructions;
Respecting privacy and intellectual property;
Reporting material technical issues promptly;
Maintaining copies and backups of their work;
Complying with institutional digital-use requirements.

Effective online learning depends on reasonable cooperation between the learner, SIMI Swiss, faculty members, technology providers and, where applicable, the responsible awarding organisation or partner university.

Part 24 — Asia Campus Learner Status, Campus Access & Travel Compliance

1. General Principles

Asia Campus pathways provide full-time study opportunities through authorised partner universities in Asia, with supplementary coordination, academic resources and learner support from SIMI Swiss according to the applicable programme arrangements.

Learner status, campus access, immigration sponsorship, academic delivery and qualification authority shall depend on the institution responsible for each function.

Participation in an Asia Campus pathway does not transfer to SIMI Swiss any legal, academic or immigration authority reserved to the partner university or competent public authority.

2. Learner Status

A learner’s formal student status shall be determined by the institution with which the learner is officially registered.

Depending on the programme structure, the partner university may be responsible for:

Admission;
Student registration;
Full-time study status;
Academic delivery;
Attendance monitoring;
Assessment;
Progression;
Graduation;
Qualification issuance;
Student Pass sponsorship.

SIMI Swiss may provide supplementary resources and programme coordination but shall not independently create or replace a partner university’s formal student status.

3. Programme-Specific Roles

The respective responsibilities of SIMI Swiss, the partner university and any authorised local support provider shall be determined by the applicable programme documentation and institutional agreements.

Learners should review the official documents identifying:

The admitting institution;
The teaching institution;
The assessing institution;
The qualification-awarding institution;
The Student Pass sponsor;
The provider of local learner support;
The institution responsible for complaints and appeals;
The authority responsible for academic progression and graduation.

The involvement of more than one institution does not mean that each institution has authority over every aspect of the programme.

4. Campus Access

Access to a partner-university campus is subject to:

Active student registration;
Programme requirements;
Partner-university approval;
Campus security procedures;
Health and safety rules;
Facility operating hours;
The purpose of the proposed access;
Any restrictions imposed by the responsible institution.

Learners shall present valid identification, student documentation or access credentials where required.

5. Limits of Campus Access

Student registration or possession of a Student Pass does not automatically provide unrestricted access to:

All university buildings;
Restricted academic areas;
Laboratories or specialist facilities;
Staff offices;
Administrative records;
Accommodation areas;
Events not included in the programme;
Out-of-hours facilities;
Other partner institutions;
SIMI Swiss premises in Switzerland;
Facilities reserved for another programme or learner category.

Campus access may be limited according to security, capacity, scheduling, health and safety or programme requirements.

6. Scheduled Academic Activities

Learners shall attend scheduled on-campus activities required by the partner university or programme.

These may include:

Orientation;
Classes;
Seminars;
Workshops;
Supervision meetings;
Research activities;
Progress reviews;
Examinations;
Proposal defence;
Viva voce;
Administrative or immigration appointments.

Access outside scheduled activities may require prior approval.

7. Unscheduled Campus Visits

A learner wishing to visit a campus outside scheduled programme activities should contact the responsible institution in advance.

SIMI Swiss and the partner university do not guarantee:

Immediate access;
Unscheduled meetings with faculty members;
Access to senior management;
Entry outside operating hours;
Access during holidays or closure periods;
Personal tours or private campus use;
Access for family members, colleagues or guests.

A learner should not travel to a campus solely on the assumption that access or a meeting will be available.

8. Guests, Visitors and Accompanying Persons

Learners shall not bring guests, family members, agents, photographers or other visitors onto a partner campus without appropriate permission.

Guest access may be subject to:

Advance registration;
Identity verification;
Security approval;
Supervision requirements;
Restrictions on photography or recording;
Facility or event rules;
Applicable fees.

The learner may be held responsible for the conduct of an authorised guest while on campus.

9. Photography, Filming and Publicity

Photography, filming, live streaming or commercial content creation on a partner campus may require prior approval.

Learners shall not:

Record classes or assessments without authority;
Film staff or other learners without consent;
Capture restricted areas or documents;
Use institutional branding in a misleading manner;
Present a private visit as an official institutional event;
Publish content that inaccurately represents the programme or institution.

The partner university may require removal of unauthorised material and may take action under its campus regulations.

10. Compliance with Partner-University Rules

Asia Campus learners shall comply with the academic, conduct, safety, security and administrative rules of the responsible partner university.

These may include requirements concerning:

Attendance;
Dress or identification;
Classroom conduct;
Library and facility use;
Research ethics;
Accommodation;
Health screening;
Insurance;
Student activities;
Campus security;
Local cultural or legal expectations.

Failure to comply may affect campus access, academic status, registration or Student Pass sponsorship.

11. Passport and Immigration Documents

Learners are responsible for maintaining valid and accurate immigration documentation throughout the period of study.

This may include:

Passport validity;
Student Pass;
Entry visa;
Visa approval documentation;
Medical clearance;
Insurance;
Immigration registration;
Current residential address;
Required endorsements or identification cards;
Departure or cancellation documentation.

Learners shall promptly notify the partner university and SIMI Swiss of any material change affecting their immigration or student status.

12. Student Pass Conditions

A Student Pass permits study subject to the laws and conditions imposed by the competent immigration authority.

A Student Pass is not:

An unconditional right of residence;
A guarantee of unrestricted travel;
A guarantee of renewal;
A general work permit;
A permanent immigration status;
A guarantee of re-entry after departure;
Evidence of unrestricted campus access;
A substitute for active academic registration.

Learners shall comply with all attendance, academic, address, insurance, passport and immigration conditions attached to their status.

13. Student Pass Sponsorship

Where a partner university sponsors the Student Pass, that university retains responsibility for the sponsorship process within the limits of applicable law.

SIMI Swiss may support:

Document coordination;
Communication;
Process guidance;
Learner preparation;
Submission follow-up within its assigned role;
Liaison with the partner university.

SIMI Swiss does not issue, approve, renew, cancel or guarantee a Student Pass.

Final decisions remain with the partner university, immigration authority, education-management body, embassy, consulate or other competent public authority.

14. Attendance and Immigration Compliance

Learners shall maintain the attendance and academic engagement required by the partner university and immigration authorities.

Compliance may be assessed through:

Class attendance;
Research supervision;
Campus participation;
Academic submissions;
Progress reviews;
Approved leave records;
Location or registration checks;
Other legally permitted monitoring arrangements.

Insufficient attendance or academic engagement may affect:

Academic progression;
Continued registration;
Student Pass renewal;
Immigration reporting;
Campus access;
Eligibility to remain in the host country.

15. Travel During the Student Pass Process

A learner shall not make travel arrangements that may interfere with an ongoing passport, visa, Student Pass, endorsement, renewal or immigration process.

Where the learner’s passport or immigration documents are held by the partner university or competent authority, the learner shall not assume that the documents can be returned immediately.

Travel should not be booked until the learner has confirmed:

Passport availability;
Immigration-processing status;
Validity of the Student Pass;
Required approval from the partner university;
Re-entry requirements;
Any effect on pending endorsement or renewal.

SIMI Swiss is not responsible for travel loss arising from bookings made before the required confirmation is obtained.

16. Travel Outside the Host Country

Before leaving the host country, an Asia Campus learner should confirm the proposed travel with the responsible partner university where approval or notification is required.

The learner is responsible for checking:

Passport validity;
Student Pass validity;
Multiple-entry or re-entry permission;
Visa requirements for the destination;
Transit requirements;
Academic attendance obligations;
Pending immigration appointments;
Student Pass renewal dates;
University approval requirements.

Departure without appropriate confirmation may create a risk of delayed or refused re-entry.

17. Re-entry Risk

A valid Student Pass does not guarantee that a learner will be permitted to re-enter the host country.

Re-entry decisions may depend on:

Passport validity;
Visa or entry requirements;
Immigration records;
Student Pass validity;
Active university registration;
Attendance and academic status;
Outstanding immigration procedures;
Decisions of border-control authorities;
Changes in law or public policy.

SIMI Swiss and the partner university cannot override a decision made by a competent border or immigration authority.

18. Unauthorised Departure

A learner who leaves the host country without required notification or approval may be responsible for resulting consequences.

These may include:

Missed academic activities;
Failure to meet attendance requirements;
Delay in Student Pass endorsement;
Interruption of renewal processing;
Re-entry difficulties;
Suspension of registration;
Requirement to submit a new immigration application;
Additional fees;
Cancellation of the Student Pass;
Requirement to leave the programme or country.

SIMI Swiss may provide reasonable coordination but cannot guarantee correction of consequences arising from unauthorised travel.

19. Approved Academic Leave

A learner requiring temporary absence should submit a request through the applicable partner-university procedure before leaving or ceasing attendance.

The request may require:

A written explanation;
Supporting evidence;
Proposed departure and return dates;
Academic approval;
Immigration review;
A plan for missed learning activities;
Confirmation of the effect on registration and Student Pass status.

Approval of academic leave does not automatically guarantee immigration approval, Student Pass continuation or re-entry.

20. Emergency Travel

Where urgent family, medical or personal circumstances require travel, the learner should notify the partner university and SIMI Swiss as early as reasonably possible.

Available support may include:

Providing programme-status information;
Coordinating communication with the partner university;
Identifying the relevant immigration procedure;
Issuing supporting documentation within institutional authority;
Clarifying academic arrangements.

Emergency circumstances do not allow SIMI Swiss to waive immigration requirements or guarantee passport release, visa processing, travel approval or re-entry.

21. Student Pass Renewal

Student Pass renewal is normally subject to continued eligibility and approval by the responsible institutions and authorities.

Renewal may depend on:

Active registration;
Satisfactory attendance;
Academic progress;
Valid passport;
Medical or insurance requirements;
Payment of applicable fees;
Compliance with immigration conditions;
Timely document submission;
Partner-university sponsorship;
Approval by the competent authority.

Previous approval of a Student Pass does not guarantee renewal for a subsequent period.

22. Timely Renewal Cooperation

Learners shall provide renewal documents, payments and information within the stated deadlines.

A learner who delays may face:

Late processing;
Additional charges;
Inability to travel;
Expiry of lawful status;
Requirement to leave the country;
Cancellation of registration;
Need for a new application;
Refusal by the competent authority.

SIMI Swiss and the partner university are not responsible for consequences caused by the learner’s failure to cooperate within the required period.

23. Changes to Passport or Personal Details

Learners shall promptly report changes including:

Passport renewal;
Lost or damaged passport;
Change of legal name;
Change of nationality;
Change of address;
Change of marital or dependent status where relevant;
Correction of personal information;
New immigration document;
Change affecting eligibility to study.

A discrepancy between institutional and immigration records may delay registration, renewal, certification or travel.

24. Loss of Passport or Immigration Documents

A learner who loses a passport, Student Pass or immigration document shall promptly:

Report the loss to the competent local authority where required;
Notify the partner university;
Inform SIMI Swiss where relevant;
Contact the appropriate embassy or consulate;
Follow replacement and immigration procedures;
Avoid travel until valid documents are restored.

All replacement decisions, timeframes and charges are controlled by the relevant authorities.

25. Employment and Other Activities

Learners shall not undertake employment, business activity, professional practice or another activity prohibited by their Student Pass or local law.

Where limited work is permitted, the learner remains responsible for verifying:

Eligibility;
Required approval;
Permitted hours;
Restricted sectors;
Tax or employment obligations;
Effect on academic attendance;
Any reporting requirement.

SIMI Swiss does not provide employment authorisation and does not guarantee that a learner may work during the programme.

26. Accommodation and Residential Compliance

Learners are responsible for maintaining suitable accommodation and complying with any address-registration or reporting obligations.

Where accommodation information is provided by SIMI Swiss, a partner university or a local support provider:

The learner may still need to contract directly with the accommodation provider;
Availability is not guaranteed;
Separate fees and terms may apply;
SIMI Swiss does not automatically become the landlord or property manager;
Personal disputes may remain between the learner and the provider.

Learners shall keep their official residential address current where required for university or immigration purposes.

27. Insurance and Healthcare

Learners shall maintain the insurance required by the partner university, Student Pass process or applicable law.

The learner is responsible for understanding:

Policy coverage;
Exclusions;
Claim procedures;
Approved medical providers;
Emergency arrangements;
Personal financial responsibility for uncovered costs.

SIMI Swiss is not a healthcare or insurance provider and cannot guarantee claim approval or medical outcomes.

28. Withdrawal, Suspension or Termination

Withdrawal, academic suspension or termination of registration may affect the learner’s Student Pass and right to remain in the host country.

The learner may be required to:

Cooperate with Student Pass cancellation;
Return or update immigration documents;
Leave the host country within a prescribed period;
Pay applicable cancellation or administrative fees;
Provide departure evidence;
Comply with partner-university and immigration instructions.

Academic withdrawal does not permit the learner to remain in the country independently under an invalid or cancelled Student Pass.

29. Completion of Study and Departure

Following programme completion, the learner shall comply with the immigration and departure requirements applicable to the end of student status.

These may include:

Student Pass cancellation;
Shortening of the pass;
Return of identification documents;
Submission of flight or departure details;
Completion of university clearance;
Departure within the permitted period;
Application for another lawful status where independently eligible.

Graduation, thesis submission or completion of teaching does not automatically extend immigration permission.

30. Costs and Financial Responsibility

Unless expressly included in the programme fees, learners are responsible for costs associated with:

Visa and Student Pass processing;
Renewal;
Medical examinations;
Insurance;
Passport replacement;
Travel;
Accommodation;
Immigration penalties;
Re-entry applications;
Additional document authentication;
Emergency changes;
Third-party services.

SIMI Swiss may communicate estimated costs but cannot guarantee that external fees will remain unchanged.

31. Support Within Institutional Authority

SIMI Swiss may, within applicable law, programme arrangements and available official records:

Provide reasonable information;
Coordinate with the partner university;
Issue supporting documents within its authority;
Assist with communication;
Guide learners toward the appropriate process;
Support resolution of administrative misunderstandings.

Unless required by law or an express written obligation, SIMI Swiss is not required to perform an action outside its authority, responsibilities, procedures or contractual commitments.

Any support provided by SIMI Swiss does not guarantee a decision by a partner university, immigration authority or other third party.

32. Learner Responsibility

Asia Campus learners are ultimately responsible for:

Maintaining lawful immigration status;
Following partner-university instructions;
Attending required academic activities;
Keeping documents valid;
Reporting changes promptly;
Checking travel and re-entry requirements;
Obtaining approval where required;
Meeting renewal deadlines;
Maintaining appropriate insurance and accommodation;
Complying with local law.

Failure to understand or follow a requirement shall not automatically remove its legal, academic or immigration consequences.

Group 5 — Digital, Data & Intellectual Property

In Detail

Part 25 — Digital Learning Systems

1. General Principles

SIMI Swiss uses digital systems to support teaching, learning, assessment, academic administration, communication, learner support and quality assurance.

Digital systems may include:

Learning management systems;
Live teaching platforms;
Assessment and submission systems;
Academic-record systems;
Institutional email;
Research and supervision platforms;
Digital libraries and databases;
Identity-verification tools;
Payment and registration systems;
Learner-support portals;
Quality-assurance and reporting tools.

Access to a digital system shall be determined by the learner’s programme, registration status, assigned role and applicable institutional permissions.

2. Institutional and Third-Party Systems

Digital services may be operated:

Directly by SIMI Swiss;
By an external technology provider;
By an awarding organisation;
By a partner university;
Through an authorised integration between participating institutions.

Each system may be governed by separate technical, privacy, security and operational requirements.

Use of an external platform does not transfer ownership or operational control of that platform to SIMI Swiss.

3. System Access

Access may be provided after completion of applicable requirements, including:

Admission or registration confirmation;
Identity verification;
Acceptance of applicable agreements;
Payment or financial clearance where required;
Creation of an institutional account;
Completion of technical onboarding;
Confirmation by an awarding organisation or partner university.

Access may be delayed where required information is incomplete, inaccurate or awaiting verification.

4. Personal User Accounts

Digital accounts are issued to individual authorised users and shall not be transferred, shared or made available to another person.

Learners are responsible for:

Keeping credentials confidential;
Maintaining secure passwords;
Using multi-factor authentication where required;
Preventing unauthorised access;
Updating recovery information;
Reporting suspected compromise promptly;
Using accounts only for authorised purposes.

SIMI Swiss may require a password reset, additional verification or temporary account restriction where a security concern arises.

5. User Permissions

Access permissions shall be based on the principle that users should receive only the level of access reasonably required for their role or programme.

Permissions may differ between:

Applicants;
Active learners;
Graduates;
Faculty members;
Supervisors;
Assessors;
Administrative staff;
Partner representatives;
External quality-assurance personnel.

Access to one system, programme or resource does not create entitlement to unrelated systems, records or services.

6. System-Generated Records

Digital systems may automatically record information including:

Login activity;
Date and time of access;
Course participation;
Submission activity;
Assessment status;
Communications;
Attendance indicators;
System changes;
Identity-verification events;
Technical errors;
Security events.

Such records may be used for academic administration, learner support, security, quality assurance, investigation and compliance purposes.

A system-generated record may be considered together with other available evidence and shall not necessarily determine an academic or disciplinary outcome by itself.

7. Learning Management System

The learning management system may provide access to:

Programme information;
Module materials;
Academic schedules;
Announcements;
Teaching resources;
Learning activities;
Discussion areas;
Assessment instructions;
Submission links;
Feedback and results;
Support information.

The content and functions available may vary between programmes and stages of study.

Learners shall use the current official version of the materials made available through the authorised system.

8. Live Teaching and Communication Systems

Live teaching and academic communication may take place through approved video-conferencing, messaging or collaboration platforms.

SIMI Swiss may determine:

The authorised platform;
Session access method;
Participation settings;
Recording arrangements;
Identity-verification requirements;
Communication standards;
Technical conditions.

Learners shall not create unofficial substitutes for required institutional systems where doing so would compromise security, privacy, attendance verification or academic records.

9. Assessment and Submission Systems

Assessments shall be submitted through the designated digital system unless an authorised alternative is confirmed in writing.

The submission system may record:

The uploaded file;
Submission time;
Learner identity;
File version;
Similarity information;
Assessment status;
Feedback;
Marking and moderation activity.

The learner is responsible for verifying that the correct, complete and readable submission has been successfully uploaded.

An emailed file, shared cloud link or message attachment shall not constitute an official submission unless expressly accepted through an authorised procedure.

10. Academic Records Systems

Academic records may be maintained through one or more institutional or partner-controlled systems.

Records may include:

Admission status;
Registration history;
Module enrolment;
Credit achievement;
Assessment results;
Progression decisions;
Academic-integrity records;
Completion status;
Qualification information.

Where more than one institution participates in a programme, each institution may maintain records within its own authority.

A learner-facing portal may display provisional information that remains subject to verification and final academic approval.

11. Digital Libraries and Licensed Resources

Access to digital libraries, journals, databases and licensed resources may be subject to:

Active registration;
Licence conditions;
Geographic restrictions;
Simultaneous-user limits;
Provider authentication;
Permitted educational use;
Expiry of the institutional subscription.

Learners shall comply with the terms imposed by the relevant provider.

Systematic downloading, commercial reuse, credential sharing or distribution of licensed resources may result in suspension of access and further action.

12. Platform Availability

SIMI Swiss shall take reasonable steps to maintain the availability of digital systems under its control.

Continuous or uninterrupted availability cannot be guaranteed.

Access may be affected by:

Scheduled maintenance;
Emergency maintenance;
Software updates;
Security incidents;
Provider outages;
Internet or telecommunications failure;
Power interruption;
Capacity limitations;
Local access restrictions;
Events beyond reasonable institutional control.

A temporary interruption does not, by itself, establish that the academic service has not been provided.

13. Planned Maintenance

Where reasonably practicable, planned maintenance affecting material learner access shall be communicated in advance.

Maintenance may involve:

Temporary system unavailability;
Limited functionality;
Changes to navigation;
Platform upgrades;
Account migration;
Security improvements;
Replacement of outdated services.

Learners should avoid leaving essential academic actions until immediately before a deadline where advance completion is reasonably possible.

14. Unplanned Disruption

Where an unplanned system disruption materially affects learners, SIMI Swiss may take reasonable corrective measures.

These may include:

Extending an affected deadline;
Providing an alternative access route;
Accepting submission through an approved temporary channel;
Rescheduling an activity;
Restoring data from available backups;
Issuing revised instructions;
Coordinating with the external provider.

The remedy shall be proportionate to the actual effect of the disruption and shall not automatically apply to learners who were not materially affected.

15. System Changes and Replacement

SIMI Swiss may introduce, replace, upgrade or discontinue a digital system where reasonably necessary for:

Academic improvement;
Security;
Regulatory compliance;
Data protection;
Technical compatibility;
Operational efficiency;
Partner requirements;
Service continuity.

A learner has no entitlement to continued use of a particular platform, interface or software version.

Where a material change affects active study, SIMI Swiss shall take reasonable steps to preserve access to essential academic functions and communicate transition arrangements.

16. Data Migration

Where systems are replaced or reorganised, relevant data may be migrated to another authorised platform.

Migration may include:

User profiles;
Enrolment records;
Academic materials;
Submission records;
Results;
Communications;
Support records;
Audit information.

SIMI Swiss shall take reasonable steps to preserve the integrity and confidentiality of information within its control.

Minor changes in formatting, navigation or presentation following migration shall not invalidate the underlying academic record.

17. Backups and Data Recovery

SIMI Swiss may maintain backups of institutional systems according to operational, security and retention requirements.

Backups are intended to support institutional continuity and are not a substitute for the learner maintaining personal copies of academic work.

Learners should retain secure copies of:

Drafts;
Final submissions;
Research data where permitted;
Feedback;
Important communications;
Receipts or submission confirmations;
Documents required for future academic use.

SIMI Swiss cannot guarantee recovery of every deleted, overwritten, corrupted or unsaved personal file.

18. Learner Data Storage

Learners shall use institutional storage responsibly and only for material connected with authorised academic or administrative purposes.

Institutional storage shall not be used for:

Unlawful content;
Personal commercial archives;
Unauthorised copyrighted material;
Malicious software;
Excessive unrelated data;
Material that creates a security or legal risk.

SIMI Swiss may apply storage limits, archive inactive content or remove material that breaches applicable requirements.

19. Integrations and Connected Services

Digital systems may exchange information through authorised integrations, including integrations with:

Partner universities;
Awarding organisations;
Video-conferencing platforms;
Payment providers;
Identity-verification services;
Library providers;
Assessment tools;
Customer-support systems.

Only information reasonably necessary for the relevant function should be exchanged.

An integration may be modified or discontinued where required by security, law, provider availability or institutional arrangements.

20. Monitoring and Security

SIMI Swiss may monitor digital systems to protect:

System availability;
User accounts;
Academic records;
Confidential information;
Assessment integrity;
Institutional networks;
Legal and regulatory compliance.

Monitoring may include review of:

Access logs;
Security alerts;
Unusual account activity;
Malware indicators;
Submission records;
Administrative changes;
Suspected misuse.

Monitoring shall be carried out for legitimate institutional purposes and in accordance with applicable privacy and data-protection requirements.

21. Technical Compatibility

Learners are responsible for using devices, browsers, software and file formats reasonably compatible with the applicable digital systems.

SIMI Swiss may publish minimum or recommended technical requirements.

Support may be limited where a learner uses:

Obsolete software;
Unsupported devices;
Modified operating systems;
Unauthorised browser extensions;
Restricted workplace networks;
Incompatible file formats;
Systems that do not meet reasonable security standards.

SIMI Swiss is not required to redesign an institutional system for every personal device or software configuration.

22. Geographic and Network Restrictions

Access to digital systems may be affected by the learner’s country, location or network environment.

Restrictions may arise from:

Local internet controls;
Sanctions;
Export-control requirements;
Provider limitations;
Data-transfer rules;
Cybersecurity restrictions;
Institutional security settings.

Learners should notify SIMI Swiss promptly where a material access problem arises.

SIMI Swiss may consider an alternative arrangement where lawful, technically possible and academically appropriate, but cannot guarantee equivalent access in every country or network environment.

23. Accessibility of Digital Systems

SIMI Swiss seeks to use digital systems that reasonably support accessible participation.

Where a learner encounters an accessibility barrier, the learner should notify the designated support channel and provide sufficient information to assess the issue.

Reasonable responses may include:

Alternative document formats;
Adjusted communication methods;
Approved assistive technology;
Alternative access routes;
Coordination with the technology provider;
Another academically appropriate arrangement.

SIMI Swiss cannot guarantee that every third-party platform will support every assistive technology or individual requirement.

24. Technical Support Scope

Technical support may assist with institutional-system matters including:

Account activation;
Login difficulties;
Password reset;
Access permissions;
Platform navigation;
Reporting system errors;
Submission-system guidance;
Referral to the relevant service provider.

Technical support does not normally include:

Repairing personal equipment;
Managing home or workplace networks;
Purchasing software or devices for the learner;
Recovering files stored only on a personal device;
Supporting unauthorised platforms;
Providing general commercial information-technology services.

25. Reporting Technical Problems

A learner reporting a technical problem should provide:

Full name and learner identification;
Programme or module;
The affected system;
Date and time of the issue;
A clear description of the problem;
Relevant screenshots or error messages;
Steps already attempted;
The urgency and academic impact.

SIMI Swiss may be unable to verify or remedy a problem where insufficient information is provided.

26. System Misuse

Digital-system misuse may include:

Unauthorised access;
Credential sharing;
Circumvention of security controls;
Introduction of malware;
Interference with system availability;
Unauthorised data extraction;
Manipulation of academic records;
Impersonation;
Harassment through institutional systems;
Use for unlawful or fraudulent activity.

Suspected misuse may result in access restriction, investigation, disciplinary action or referral to a competent authority.

27. Suspension of Digital Access

SIMI Swiss may restrict or suspend access where reasonably necessary because of:

Security risk;
Suspected account compromise;
Misuse of institutional systems;
Academic-integrity concerns;
Serious learner misconduct;
Suspension or termination of registration;
Material non-payment where contractually permitted;
A binding partner or legal requirement.

Where appropriate, the learner shall be informed of the restriction and any conditions for restoration.

28. End of Access and Account Closure

Digital access may be reduced or terminated following:

Programme completion;
Withdrawal;
Expiry of registration;
Suspension;
Termination;
Account inactivity;
End of a licensed service;
Transfer to another responsible institution.

Learners should retrieve permitted personal academic records before access ends.

SIMI Swiss may retain institutional records after account closure in accordance with applicable legal, academic, quality-assurance and retention requirements.

29. No Permanent Access Right

Access to a platform, recording, digital resource or communication history is provided for the period and purpose authorised by SIMI Swiss or the responsible provider.

Learners shall not assume permanent access after:

Completion of a module;
Programme graduation;
Expiry of a licence;
Closure of an account;
Replacement of a system;
Termination of a partnership.

Where continued graduate access is offered, it shall be subject to the scope and conditions communicated at that time.

30. Shared Responsibility

SIMI Swiss shall take reasonable steps to provide secure and functional digital systems appropriate to the programme arrangements under its control.

Learners are responsible for:

Using systems lawfully and appropriately;
Protecting their accounts;
Maintaining compatible personal technology;
Reporting problems promptly;
Keeping copies of their own work;
Following system instructions;
Respecting privacy, security and intellectual-property requirements.

Effective digital provision depends on reasonable cooperation between SIMI Swiss, learners, faculty members, partner institutions and external technology providers.

31. Investigation and Fair Procedure

Suspected misuse may be reviewed under the applicable digital-use, learner-conduct, academic-integrity or disciplinary procedure.

The review may consider:

System records;
Security logs;
Communications;
User explanations;
Device or account information;
The seriousness and effect of the conduct;
Whether the conduct was deliberate, reckless or accidental;
Any previous relevant concern.

The user shall normally be given a reasonable opportunity to respond before a final adverse decision is made.

Immediate protective action may be taken where necessary for security, safety, legal compliance or preservation of evidence.

32. Consequences of Misuse

Where a breach is established, proportionate action may include:

Advice or training;
A formal warning;
Removal of prohibited content;
Password reset;
Restriction of system functions;
Temporary suspension of access;
Withdrawal of specific permissions;
Academic or disciplinary action;
Recovery of reasonable loss or damage;
Termination of access or registration;
Referral to an awarding organisation, partner institution or competent authority.

Serious conduct involving fraud, unlawful access, malicious interference, threats, exploitation or material data compromise may justify immediate restriction and formal disciplinary action.

34. Changes to Acceptable-Use Requirements

SIMI Swiss may update acceptable-use requirements where reasonably necessary to address:

New technology;
Security threats;
Changes in law;
Provider requirements;
Academic-integrity risks;
Data-protection obligations;
Institutional or partner developments.

Users shall comply with the requirements applicable at the time of system use.

33. Partner and External Systems

A learner using systems controlled by an awarding organisation, partner university or external provider shall also comply with that organisation’s terms and policies.

A breach may result in action by:

SIMI Swiss;
The partner university;
The awarding organisation;
The technology provider;
A competent regulatory or public authority.

SIMI Swiss cannot restore access to a system where control of that access belongs to another organisation.

35. Shared Responsibility

SIMI Swiss shall take reasonable steps to maintain secure, lawful and appropriate digital systems within its control.

Users are responsible for:

Using systems only for authorised purposes;
Protecting accounts and devices;
Respecting privacy and intellectual property;
Avoiding harmful or disruptive activity;
Reporting material concerns promptly;
Cooperating with legitimate security and compliance procedures.

Responsible digital use is necessary to protect the academic community, institutional operations and the integrity of SIMI Swiss programmes.

Part 27 — Privacy & Data Protection

1. General Principles

SIMI Swiss is committed to processing personal data lawfully, fairly, transparently and securely.

Personal data shall be collected and used only where reasonably necessary for legitimate educational, administrative, contractual, legal, quality-assurance or institutional purposes.

SIMI Swiss shall take reasonable steps to protect personal data against:

Unauthorised access;
Unlawful use or disclosure;
Accidental loss;
Alteration;
Destruction;
Misuse;
Unnecessary retention.

Privacy responsibilities also apply to learners, staff, faculty members, contractors, representatives and institutional partners who handle personal data through SIMI Swiss activities.

2. Scope of This Policy

This Policy applies to personal data processed by or on behalf of SIMI Swiss in connection with:

Enquiries and applications;
Admission and enrolment;
Teaching and learning;
Assessment;
Research and supervision;
Learner support;
Payments and financial administration;
Qualification and academic records;
Digital learning systems;
Complaints, appeals and disciplinary matters;
Quality assurance;
Institutional partnerships;
Alumni and graduate services;
Marketing and communication;
Legal and regulatory compliance.

Programme-specific privacy information may supplement this Policy where additional processing arrangements apply.

3. Categories of Personal Data

SIMI Swiss may process information including:

Full name;
Date of birth;
Nationality;
Contact details;
Residential address;
Photograph;
Signature;
Passport or identity information;
Immigration and Student Pass information;
Academic history;
Professional qualifications and employment records;
Admission and registration information;
Assessment results;
Attendance and engagement records;
Research and supervision records;
Communications;
Payment and transaction information;
Technical and system-use data;
Complaint, appeal or disciplinary records;
Accessibility or support information;
Qualification and graduation records.

Only information reasonably relevant to the applicable institutional purpose should be collected.

4. Sensitive and Special-Category Information

SIMI Swiss may process sensitive personal information where necessary and legally permitted.

Such information may include:

Health or disability information;
Accessibility requirements;
Safeguarding information;
Biometric or identity-verification information;
Racial or ethnic information where relevant to lawful monitoring;
Religious information where required for a reasonable arrangement;
Criminal-offence information where lawfully required;
Other information receiving additional protection under applicable law.

Sensitive information shall be subject to appropriate confidentiality, access and security controls.

5. Sources of Personal Data

Personal data may be obtained from:

The applicant or learner;
An authorised representative;
Previous educational institutions;
Referees;
Employers or professional bodies;
Awarding organisations;
Partner universities;
Local support providers;
Payment providers;
Identity-verification services;
Immigration or public authorities;
Digital learning and communication systems;
Publicly available sources where lawful and relevant.

Where information is provided by another person, SIMI Swiss may take reasonable steps to verify its accuracy and lawful use.

6. Purposes of Processing

Personal data may be processed for purposes including:

Responding to enquiries;
Assessing admission eligibility;
Verifying identity and documents;
Registering learners;
Delivering academic programmes;
Managing assessments and progression;
Providing learner support;
Administering research and supervision;
Maintaining academic records;
Processing payments;
Coordinating external registration;
Supporting visa or Student Pass processes;
Issuing qualifications and official documents;
Confirming graduate status;
Handling complaints, appeals and misconduct;
Protecting digital systems;
Monitoring service quality;
Meeting legal, regulatory or contractual requirements;
Communicating relevant institutional information.

Personal data shall not be used for a materially incompatible purpose without an appropriate legal basis or further notice.

7. Legal Basis for Processing

Depending on the circumstances and applicable law, SIMI Swiss may process personal data because:

Processing is necessary to take steps before entering into an agreement;
Processing is necessary to perform a student or programme agreement;
Processing is required by law;
Processing is necessary for a legitimate institutional interest;
Processing is necessary to protect the vital interests of a person;
Processing is necessary for an academic, public-interest or regulatory function;
The individual has provided valid consent;
Another lawful basis applies to sensitive information.

Where processing is based on legitimate interests, SIMI Swiss shall consider whether those interests are reasonable and proportionate in relation to the rights of the individual.

8. Consent

Where consent is relied upon, it shall be requested in a manner that is reasonably clear, informed and voluntary.

Consent may be withdrawn where the applicable law permits.

Withdrawal of consent shall not affect processing already lawfully completed before withdrawal.

Some institutional activities do not depend on consent. Withdrawal of consent shall not prevent processing that remains necessary for:

Programme administration;
Academic records;
Legal compliance;
Contractual obligations;
Protection of institutional or individual rights;
Another applicable lawful basis.

9. Accuracy of Personal Data

SIMI Swiss shall take reasonable steps to maintain accurate and current personal data.

Learners are responsible for promptly notifying SIMI Swiss of material changes to:

Name;
Contact details;
Residential address;
Passport or identity document;
Nationality;
Immigration status;
Emergency contact;
Payment information;
Other information relevant to their registration or programme.

SIMI Swiss shall not be responsible for consequences arising from materially inaccurate or outdated information that the learner failed to correct within a reasonable period.

10. Data Minimisation

SIMI Swiss shall seek to collect and process only the information reasonably necessary for the relevant purpose.

SIMI Swiss may decline to collect, retain or disclose information that:

Is unrelated to the institutional purpose;
Is excessive;
Cannot be lawfully processed;
Creates unnecessary security or privacy risk;
Falls outside the institution’s authority or responsibilities.

Learners should not submit unnecessary sensitive information through general communication channels.

11. Sharing Within SIMI Swiss

Personal data may be accessed by authorised persons within SIMI Swiss where reasonably required for their responsibilities.

Such persons may include:

Admission staff;
Academic administrators;
Faculty members;
Supervisors;
Assessors;
Learner-support staff;
Finance personnel;
Quality-assurance personnel;
Information-security staff;
Authorised institutional management.

Access shall be limited according to the person’s role and legitimate need.

12. Sharing with Awarding Organisations and Partner Universities

Where a programme involves another institution, relevant personal data may be shared with:

Awarding organisations;
Partner universities;
External academic bodies;
Assessment and moderation personnel;
Authorised local support providers;
Qualification-verification services.

Information may be shared for purposes including:

Admission;
Registration;
Programme delivery;
Assessment;
Quality assurance;
Progression;
Graduation;
Certification;
Complaints and appeals;
Academic-integrity review;
Verification of awards.

Each institution may independently determine certain processing activities within its own legal and academic authority.

13. Visa, Student Pass and Immigration Processing

Where applicable to an Asia Campus or international pathway, personal data may be shared with:

Partner universities;
Education-management organisations;
Immigration authorities;
Embassies or consulates;
Medical or insurance providers;
Authorised visa-processing services;
Other competent authorities.

Information may include identity, passport, academic, financial, medical, attendance and registration records where reasonably required.

SIMI Swiss may coordinate such processing within its assigned role but does not control how a competent public authority makes or records an immigration decision.

14. Service Providers

SIMI Swiss may use external service providers for functions including:

Learning platforms;
Cloud hosting;
Institutional email;
Payment processing;
Identity verification;
Document storage;
Video conferencing;
Technical support;
Marketing communication;
Data analysis;
Professional advisory services.

Providers shall receive only the information reasonably necessary for the assigned service and shall be subject to appropriate contractual, confidentiality or legal requirements where applicable.

15. International Data Transfers

SIMI Swiss operates in an international educational environment and may transfer personal data between countries.

Transfers may arise where:

A learner studies from another country;
A partner institution is located abroad;
A technology provider processes data internationally;
An awarding organisation requires learner information;
Immigration or qualification procedures involve another jurisdiction.

SIMI Swiss shall use reasonable legal, contractual, technical or organisational measures for international transfers where required.

Data-protection standards and individual rights may differ between jurisdictions.

16. Academic and Research Data

Personal data processed through academic or research activities shall be handled according to:

The approved research methodology;
Ethical requirements;
Data-protection rules;
Participant consent arrangements;
Confidentiality obligations;
Data-retention requirements;
Publication and authorship standards.

Learners conducting research are responsible for using personal data only within the approved research scope.

Research data shall not be collected, shared, transferred or published in a manner that unlawfully identifies participants.

17. Teaching, Supervision and Assessment Records

SIMI Swiss may retain records associated with:

Online classes;
Attendance;
Supervision meetings;
Assessment submissions;
Feedback;
Oral verification;
Viva voce;
Examination monitoring;
Academic communications;
Assessment and moderation decisions.

These records may be used for academic administration, quality assurance, authorship verification, dispute resolution and compliance purposes.

18. Audio, Video and Session Recordings

Selected teaching, assessment, supervision or institutional sessions may be recorded where reasonably necessary and permitted.

Recordings may be used for:

Educational access;
Academic verification;
Assessment;
Quality assurance;
Staff development;
Safeguarding;
Investigation of a material concern;
Administrative record-keeping.

Participants shall normally be informed where recording is planned.

Recording shall not automatically occur for every session, and access may be limited to authorised users.

19. Identity Verification

SIMI Swiss or a responsible partner may process identity information to verify:

The applicant;
The registered learner;
Assessment participation;
Authorship;
Examination attendance;
Qualification eligibility;
Access to digital or physical services.

Verification may involve identification documents, photographs, live video, secure login, signatures or other reasonable measures.

Identity information shall not be used for unrelated purposes without an applicable legal basis.

20. Digital-System Information

Digital systems may collect technical information including:

Internet protocol address;
Device and browser information;
Login history;
Time and date of access;
Platform activity;
Submission metadata;
Security alerts;
Communication logs;
Cookies or similar technologies;
System errors.

Such information may be used for:

System operation;
Security;
User authentication;
Academic participation;
Technical support;
Fraud prevention;
Assessment integrity;
Service improvement.

21. Cookies and Similar Technologies

SIMI Swiss websites and digital platforms may use cookies or similar technologies to:

Enable essential functions;
Maintain secure sessions;
Remember preferences;
Analyse performance;
Understand service use;
Support communication or marketing where permitted.

Users may be provided with options to manage non-essential cookies where required.

Disabling essential technologies may affect the operation of a website or learning platform.

22. Marketing Communications

SIMI Swiss may send relevant information concerning:

Programme opportunities;
Institutional developments;
Academic events;
Alumni services;
Related educational pathways;
Learner support;
Authorised partner activities.

Marketing communications shall be sent in accordance with the applicable legal basis and communication preferences.

Recipients may normally unsubscribe from optional marketing communications.

Unsubscribing from marketing does not prevent necessary academic, administrative, contractual or regulatory communications.

23. Photographs, Testimonials and Publicity

SIMI Swiss shall not use a learner’s identifiable photograph, testimonial, personal story or recorded endorsement for public promotional purposes without an appropriate basis.

Where consent is required, the intended use should be reasonably explained.

Consent for publicity should be distinguishable from participation in the academic programme and may normally be withdrawn for future use.

Withdrawal may not require removal of material already lawfully printed, published or distributed before the withdrawal was received.

24. Qualification Verification

SIMI Swiss may respond to legitimate requests to verify:

Enrolment;
Attendance;
Completion;
Qualification status;
Academic records within its authority.

Verification may require:

Learner consent;
Identity confirmation;
Evidence of a legitimate purpose;
Payment of an applicable administrative fee;
A lawful or regulatory basis.

SIMI Swiss shall not disclose more information than reasonably necessary for the verification purpose.

25. Data Retention

Personal data shall be retained for the period reasonably necessary to:

Administer the programme;
Maintain academic records;
Verify qualifications;
Meet legal or regulatory obligations;
Resolve complaints or claims;
Protect institutional and learner interests;
Support quality assurance;
Fulfil contractual commitments.

Different categories of information may have different retention periods.

Academic and qualification records may be retained for an extended or permanent period where necessary for verification and institutional integrity.

26. Secure Disposal

Personal data that is no longer required shall be securely deleted, anonymised, destroyed or otherwise removed from active use where reasonably possible.

Deletion may not be immediate where information remains:

In a lawful retention period;
In secure backup systems;
Subject to a legal hold;
Necessary for an ongoing investigation;
Part of a permanent academic record;
Required by another responsible institution.

Backup information may remain until it is overwritten or removed through the established backup cycle.

27. Individual Data Rights

Subject to applicable law, an individual may have rights to:

Receive information about processing;
Request access to personal data;
Request correction of inaccurate data;
Request deletion in certain circumstances;
Request restriction of processing;
Object to certain processing;
Withdraw consent;
Receive certain data in a portable format;
Raise a concern about automated decision-making;
Submit a complaint to a competent authority.

These rights are not absolute and may be limited by legal, academic, contractual, regulatory or third-party rights.

28. Requests for Access

A person seeking access to personal data should submit a clear request through the authorised channel.

SIMI Swiss may require:

Identity verification;
Clarification of the requested information;
Confirmation of the relevant period or programme;
Additional information needed to locate the records.

SIMI Swiss may withhold or redact information where disclosure would unlawfully affect:

Another person’s privacy;
Confidential academic processes;
Legal privilege;
Assessment security;
Safeguarding;
An ongoing investigation;
Another protected interest.

29. Requests for Correction

A learner may request correction of inaccurate or incomplete personal data.

SIMI Swiss may require supporting evidence before changing:

Legal name;
Date of birth;
Nationality;
Identity-document details;
Academic history;
Qualification records;
Immigration information.

An accurate academic judgement, assessment outcome or disciplinary decision shall not be changed through a data-correction request solely because the learner disagrees with it.

30. Requests for Deletion

A request for deletion may be considered where the information is no longer required or has been processed unlawfully.

SIMI Swiss may lawfully retain information where necessary for:

Academic records;
Qualification verification;
Contractual obligations;
Legal compliance;
Defence of claims;
Quality assurance;
Fraud prevention;
Research or archival purposes;
Another legitimate and overriding purpose.

Withdrawal or graduation does not automatically create a right to deletion of the learner’s complete institutional record.

31. Automated Processing and Decision Support

SIMI Swiss may use automated systems to support functions such as:

Application administration;
Similarity review;
Identity verification;
Fraud detection;
Learner engagement monitoring;
Communication;
Technical security.

Where a decision has a significant effect on a learner, final responsibility shall remain with an appropriately authorised person or body where required.

An automated indicator shall not, by itself, establish academic misconduct or determine a final academic outcome without appropriate review.

32. Confidentiality Responsibilities of Learners

Learners may receive or access personal information relating to:

Other learners;
Research participants;
Faculty members;
Staff;
Clients or professional organisations;
Partner institutions.

Learners shall:

Use such information only for the authorised purpose;
Protect it from unauthorised disclosure;
Follow research and assessment instructions;
Avoid unnecessary copying;
Use approved storage and communication channels;
Delete or return information when required;
Report accidental disclosure promptly.

Misuse of personal or confidential data may result in academic, disciplinary, contractual or legal consequences.

33. Personal Data Breaches

A personal data breach may include:

Loss of personal information;
Sending information to the wrong recipient;
Unauthorised access;
Account compromise;
Theft or loss of a device;
Accidental publication;
Malicious system intrusion;
Improper deletion or alteration.

Users shall report a suspected breach promptly through the designated institutional channel.

SIMI Swiss may investigate, contain and document the matter and notify affected persons or competent authorities where legally required.

34. Security Measures

SIMI Swiss may use technical and organisational protections including:

Access controls;
Authentication;
Encryption;
Backups;
System monitoring;
Staff permissions;
Confidentiality requirements;
Secure storage;
Incident-response procedures;
Provider assessments;
Staff awareness and training.

No information system can be guaranteed to be completely free from security risk.

SIMI Swiss shall apply measures reasonably proportionate to the nature of the information and foreseeable risks.

35. Third-Party Responsibilities

Where another organisation independently determines how and why personal data is processed, that organisation may be separately responsible for its processing.

This may apply to:

Partner universities;
Awarding organisations;
Immigration authorities;
Payment providers;
Insurance providers;
External research organisations;
Government agencies.

SIMI Swiss is not responsible for an independent organisation’s processing beyond the obligations arising within SIMI Swiss’s own authority, contractual arrangements and applicable law.

36. Privacy Concerns and Complaints

A person may raise a privacy concern through the authorised SIMI Swiss channel.

The concern should identify:

The information involved;
The processing activity questioned;
The relevant date or period;
The reason for concern;
The outcome reasonably requested.

SIMI Swiss shall review concerns within its authority and may request further information or refer the person to another responsible institution.

Nothing in this procedure removes any right to contact a competent data-protection authority under applicable law.

37. Changes to Privacy Arrangements

SIMI Swiss may update its privacy notices, systems and data-processing arrangements to reflect:

Changes in law;
New digital services;
Institutional developments;
Partner requirements;
Security needs;
Changes in programme delivery;
Revised retention or operational practices.

Material changes shall be communicated through an appropriate institutional channel where reasonably required.

38. Shared Responsibility

SIMI Swiss shall take reasonable steps to manage personal data lawfully, transparently and securely within its authority.

Learners and other users are responsible for:

Providing accurate information;
Protecting personal accounts and devices;
Using personal data only for authorised purposes;
Following confidentiality and security requirements;
Reporting material errors or breaches promptly;
Respecting the privacy rights of others.

Effective data protection depends on responsible conduct by SIMI Swiss, learners, staff, faculty members, partners and external service providers.

Part 28 — Information Security

1. General Principles

SIMI Swiss is committed to protecting the confidentiality, integrity and availability of institutional information, academic records, digital systems and personal data.

Information-security measures shall be proportionate to:

The sensitivity of the information;
The academic or operational purpose;
The foreseeable risk;
Applicable legal and contractual requirements;
The systems and institutions involved.

Information security is a shared responsibility of SIMI Swiss, learners, staff, faculty members, contractors, partners and authorised service providers.

2. Scope of This Policy

This Policy applies to information and systems used in connection with:

Admission and enrolment;
Teaching and learning;
Assessment;
Academic records;
Research and supervision;
Learner support;
Finance and payment administration;
Institutional communications;
Partner coordination;
Quality assurance;
Qualification issuance and verification;
Complaints, appeals and disciplinary matters;
Digital infrastructure and cloud services.

It applies regardless of whether information is stored digitally, physically, locally, remotely or through an authorised third-party system.

3. Information-Security Objectives

SIMI Swiss shall take reasonable steps to protect:

Confidentiality, by limiting information access to authorised persons;
Integrity, by protecting information from unauthorised alteration, deletion or manipulation;
Availability, by maintaining reasonable access to information and systems when required;
Authenticity, by supporting reliable identification of users, documents and communications;
Accountability, by maintaining appropriate records of significant access and actions.

No security system can eliminate every risk, but reasonable technical and organisational controls shall be maintained according to the circumstances.

4. Information Classification

Institutional information may be classified according to its sensitivity and permitted use.

Categories may include:

Public information;
Internal institutional information;
Confidential information;
Highly restricted information.

Highly restricted or confidential information may include:

Passport and identity records;
Academic and assessment records;
Examination materials;
Research-participant information;
Health and safeguarding records;
Financial information;
Account credentials;
Security configurations;
Unpublished partner documents;
Information subject to legal or professional confidentiality.

Users shall handle information according to its classification, purpose and applicable access restrictions.

5. Access Control

Access to institutional information and systems shall be granted only where reasonably required for an authorised role or academic purpose.

Access may be based on:

Programme registration;
Employment or contractual responsibilities;
Academic assignment;
Partner-institution responsibilities;
Administrative function;
Quality-assurance or regulatory need;
Temporary approved access.

Access to one system or record does not create entitlement to unrelated information.

6. Minimum Necessary Access

SIMI Swiss shall seek to apply the principle of minimum necessary access.

Users should receive only the permissions reasonably required to perform their authorised responsibilities.

Permissions may be:

Limited by system;
Limited by programme;
Limited by information category;
Limited by time;
Restricted to viewing, editing or approval functions;
Withdrawn when no longer required.

Access rights may be reviewed periodically and adjusted where responsibilities change.

7. User Authentication

nstitutional systems may require one or more authentication measures, including:

Username and password;
Multi-factor authentication;
Security code;
Approved identity-verification method;
Device confirmation;
Biometric verification where lawfully used;
Partner-controlled authentication.

Users shall not attempt to bypass, disable or interfere with required authentication controls.

8. Password Security

Users shall maintain passwords that are reasonably secure and difficult for another person to predict.

Users shall not:

Share passwords;
Reuse institutional passwords on insecure external services;
Store passwords in openly accessible files;
Send passwords through unprotected communication;
Use another person’s password;
Approve an authentication request they did not initiate;
Disclose recovery codes without authority.

A password shall be changed promptly where compromise is suspected.

9. Multi-Factor Authentication

SIMI Swiss may require multi-factor authentication for systems containing sensitive, academic, financial or administrative information.

Users are responsible for:

Registering an approved authentication method;
Protecting authentication devices and recovery codes;
Reporting loss or unauthorised access;
Reviewing unexpected login requests;
Completing required verification procedures.

Failure to maintain an approved authentication method may result in temporary loss of access until identity is verified.

10. Account Provisioning and Closure

User accounts shall be created, modified and closed according to authorised institutional procedures.

Access may be changed following:

Admission or registration;
Change of programme;
Change of staff or faculty role;
Suspension;
Withdrawal;
Programme completion;
End of employment or contract;
Security concern;
Termination of institutional authority.

Accounts and permissions should not remain active beyond the period reasonably necessary for the approved purpose.

11. Privileged and Administrative Access

Administrative or privileged system access shall be limited to authorised persons with a legitimate operational requirement.

Privileged users shall:

Use elevated permissions only where necessary;
Avoid using administrative accounts for ordinary activity;
Protect privileged credentials carefully;
Maintain appropriate records of significant actions;
Follow approved change and security procedures;
Report security concerns promptly.

Misuse of privileged access may be treated as serious misconduct.

12. Device Security

Devices used to access institutional information should be maintained with reasonable security protections.

These may include:

Current operating-system updates;
Supported software;
Password or biometric protection;
Antivirus or equivalent security controls;
Device encryption where appropriate;
Automatic screen locking;
Secure storage;
Restricted administrative permissions;
Backup arrangements.

SIMI Swiss may restrict access from a device that presents a material security risk.

13. Personal Devices

Where personal devices are used for institutional purposes, the user remains responsible for protecting institutional information stored or accessed through that device.

Users should:

Separate personal and institutional information where practicable;
Avoid storing unnecessary confidential data;
Prevent access by family members, colleagues or other persons;
Remove institutional data when no longer required;
Report loss, theft or compromise promptly;
Follow any required device-security instructions.

Use of a personal device does not reduce confidentiality, privacy or acceptable-use obligations.

14. Institutional Devices

Devices owned or controlled by SIMI Swiss or a partner institution shall be used only within the authority granted.

Users shall not:

Install unauthorised software;
Disable security controls;
Alter system configurations without approval;
Transfer the device to another person;
Use the device for unlawful or materially risky activity;
Retain the device after authority to use it has ended.

Institutional devices may be monitored, updated, restricted or remotely managed for legitimate security and operational purposes.

15. Physical Security

Users shall take reasonable steps to protect physical documents, devices and storage media.

This includes:

Keeping restricted records in secure locations;
Avoiding unattended display of confidential information;
Locking devices when not in use;
Controlling access to offices, classrooms and storage areas;
Disposing of sensitive documents securely;
Preventing unauthorised photography or copying;
Reporting lost access cards, devices or documents.

Printed records shall receive protection appropriate to the sensitivity of the information.

16. Secure Communication

Confidential or restricted information shall be sent only through an appropriate authorised channel.

Users should:

Verify the recipient;
Check email addresses carefully;
Limit the information disclosed;
Use institutional accounts where required;
Apply encryption or password protection where appropriate;
Avoid sending sensitive information through public or unapproved messaging services;
Confirm unusual or high-risk requests through a separate channel.

Information shall not be shared merely because the requester claims urgency or institutional authority.

17. Email Security and Phishing

Users shall exercise reasonable caution when receiving messages, links, attachments or requests for information.

Possible warning signs include:

Unexpected password-reset requests;
Requests for payment or confidential documents;
Unusual sender addresses;
Urgent demands to bypass procedures;
Unexpected attachments;
Requests to approve an unfamiliar login;
Messages containing altered institutional domains;
Offers or threats designed to pressure immediate action.

Suspected phishing, fraud or impersonation should be reported promptly without forwarding sensitive information to unauthorised persons.

18. Data Storage

Institutional information shall be stored through authorised systems appropriate to its sensitivity.

Users shall not store confidential or restricted information in:

Public cloud folders;
Open-access links;
Unprotected personal email accounts;
Unauthorised applications;
Shared devices without appropriate controls;
Unencrypted removable media where protection is required.

Storage locations should be limited to those reasonably necessary for the academic or administrative purpose.

19. Encryption

SIMI Swiss may use encryption to protect information:

During transmission;
On devices;
In cloud storage;
In backups;
When transferred to authorised external institutions;
When contained in restricted files.

Users shall not disable or circumvent required encryption controls.

Encryption keys, passwords and recovery information shall be protected from unauthorised access.

20. File Transfer and Sharing

Files containing confidential, personal or restricted information shall be shared only with authorised recipients.

Before sharing, users should confirm:

The recipient’s identity;
The legitimate purpose;
The minimum information required;
The correct access permissions;
The period for which access is needed;
Whether onward sharing is permitted.

Public links should not be used for confidential information unless specifically authorised and appropriately protected.

21. Removable Media

Use of USB devices, external drives and other removable media may be restricted.

Where use is permitted, users shall:

Use trusted devices;
Scan files for malicious content;
Encrypt restricted information where required;
Avoid retaining unnecessary copies;
Store the device securely;
Remove information securely after the approved purpose ends.

Unknown or unauthorised removable media shall not be connected to institutional systems.

22. Remote Access

Remote access to institutional systems may be permitted through approved methods.

Users shall:

Use secure networks where reasonably possible;
Avoid accessing restricted information in public environments;
Prevent others from viewing confidential content;
Use approved virtual private network or security tools where required;
Log out after use;
Avoid saving credentials on shared devices;
Report suspicious remote-access activity.

SIMI Swiss may limit remote access according to geographic, technical, legal or security risk.

23. Public and Shared Networks

Users should exercise caution when using public Wi-Fi, hotel networks, shared workplace systems or internet cafés.

Sensitive activities should not be conducted through an insecure network where a safer alternative is reasonably available.

Users shall not:

Disable security warnings without reasonable cause;
Download confidential information to a public device;
Leave institutional sessions open on shared equipment;
Save passwords in a public browser;
Permit another person to observe identity or payment information.

24. Software and Security Updates

Systems and devices should use current and supported software where reasonably possible.

Users shall not unreasonably delay critical security updates required for institutional access.

SIMI Swiss may:

Require a minimum software version;
Block unsupported browsers or devices;
Remove vulnerable applications;
Apply emergency security updates;
Restrict access until a material vulnerability is addressed.

25. Malware and Harmful Code

Users shall not knowingly introduce, create, distribute or execute malware or harmful code.

This includes:

Viruses;
Ransomware;
Spyware;
Credential-stealing tools;
Malicious scripts;
Unauthorised remote-access tools;
Code intended to disrupt or damage systems.

A device suspected of infection may be disconnected or restricted until the risk has been assessed.

26. Backups and Recovery

SIMI Swiss may maintain backups of institutional information according to operational, legal and risk requirements.

Backups may support:

Recovery from technical failure;
Restoration after a security incident;
Business continuity;
Protection of academic records;
Compliance with retention requirements.

Learners remain responsible for maintaining secure copies of their own academic work and research data where permitted.

Institutional backups shall not guarantee recovery of every personal draft, local file or unauthorised storage location.

27. Security Logging and Monitoring

SIMI Swiss may maintain and review security records for legitimate purposes.

These may include:

Login records;
Failed authentication attempts;
Administrative actions;
File access;
Security alerts;
Data transfers;
Device or network information;
Changes to permissions;
Suspicious system activity.

Monitoring shall be conducted proportionately for security, academic integrity, fraud prevention, legal compliance and system protection.

28. Security Testing

SIMI Swiss or an authorised provider may conduct security testing, vulnerability review, penetration testing or technical assessment.

Only persons with formal authority may perform such activity.

Learners and other users shall not independently:

Scan institutional networks;
Test passwords;
Probe system vulnerabilities;
Attempt unauthorised access;
Exploit a suspected weakness;
Publish technical details that create an immediate security risk.

A suspected vulnerability should be reported through the designated channel.

29. Security Incident Reporting

Users shall promptly report suspected or actual incidents including:

Account compromise;
Unauthorised access;
Lost or stolen devices;
Phishing;
Malware;
Accidental disclosure;
Alteration of academic records;
Suspicious system activity;
Loss of confidential documents;
Misuse of credentials;
Unauthorised publication of restricted information.

A prompt good-faith report may reduce harm and shall be considered when determining the institutional response.

30. Initial Incident Response

Where a security incident is suspected, SIMI Swiss may take immediate protective steps.

These may include:

Suspending an account;
Resetting credentials;
Isolating a device or system;
Blocking access;
Preserving logs and records;
Removing harmful content;
Notifying an affected provider or partner;
Restricting information sharing;
Beginning a formal investigation.

Protective action does not, by itself, establish misconduct by the affected user.

31. Investigation and Containment

A security incident may be reviewed to determine:

What occurred;
Which systems or information were affected;
Whether access was authorised;
Whether information was altered or disclosed;
The continuing risk;
Required containment and recovery steps;
Whether notification is legally required;
Whether academic or disciplinary action is appropriate.

Users shall cooperate reasonably and shall not delete, alter or conceal relevant evidence.

32. Security Breach Notification

Where required by applicable law or contractual arrangement, SIMI Swiss may notify:

Affected individuals;
Partner institutions;
Service providers;
Data-protection authorities;
Law-enforcement agencies;
Other competent bodies.

The timing and content of notification shall depend on the nature, risk and legal requirements of the incident.

SIMI Swiss may initially limit disclosure where necessary to protect an investigation, preserve evidence or avoid increasing the security risk.

33. Business Continuity

SIMI Swiss may maintain reasonable continuity arrangements for material digital and information services.

These may include:

Alternative communication channels;
Backup systems;
Data recovery procedures;
Emergency access controls;
Temporary assessment arrangements;
Replacement platforms;
Partner coordination;
Prioritisation of critical academic records.

A serious incident may temporarily affect normal services despite reasonable continuity measures.

34. Third-Party Providers

Technology and service providers handling institutional information may be assessed according to the nature and risk of the service.

Relevant considerations may include:

Security controls;
Confidentiality obligations;
Data-processing terms;
Access management;
Incident-reporting obligations;
Backup and continuity arrangements;
Subcontracting;
Data location;
Applicable legal requirements.

SIMI Swiss cannot guarantee that an independent provider will never experience a security incident, but it shall take reasonable measures within its authority when selecting and managing relevant services.

35. Partner-Institution Security

Where a programme involves an awarding organisation or partner university, information may be processed through systems controlled by that institution.

Users shall comply with the security requirements of each responsible institution.

SIMI Swiss may:

Coordinate information exchange;
Report incidents;
Provide authorised records;
Implement required access restrictions;
Support investigation within its assigned role.

SIMI Swiss cannot directly control, restore or modify a partner system where authority remains with that institution.

36. Research Information Security

Learners and researchers shall protect research information according to:

The approved research plan;
Ethics requirements;
Participant-consent arrangements;
Data-protection requirements;
Confidentiality obligations;
Publication restrictions;
Applicable professional standards.

Research information shall not be stored, transferred or disclosed through an unauthorised system.

A researcher shall promptly report loss, unauthorised access or accidental disclosure of participant or confidential research information.

37. Academic and Assessment Security

Assessment materials, examination questions, marking records, results and moderation documents shall be protected from unauthorised access or disclosure.

Users shall not:

Obtain unreleased assessment materials;
Share restricted examination content;
Alter submission or marking records;
Disclose confidential assessment discussions;
Access another learner’s results;
Circumvent assessment-security controls;
Publish assessment content without authority.

A breach affecting assessment integrity may result in cancellation, replacement or review of the affected assessment.

38. Secure Disposal

Confidential or restricted information shall be disposed of securely when no longer required.

Disposal methods may include:

Secure deletion;
Cryptographic erasure;
Destruction of storage media;
Shredding of physical documents;
Removal of access permissions;
Anonymisation;
Return to the responsible institution.

Moving a file to a standard deleted-items folder may not constitute secure disposal where the information remains recoverable.

39. Security Awareness

SIMI Swiss may provide guidance, notices or training concerning:

Account security;
Phishing;
Confidentiality;
Safe digital practices;
Incident reporting;
Data handling;
Remote work;
Research security;
Emerging threats.

Users are expected to review and follow reasonable security instructions relevant to their access and responsibilities.

40. Failure to Follow Security Requirements

Failure to comply with information-security requirements may result in:

Additional guidance or training;
Password reset;
Removal of unauthorised material;
Restriction of system access;
Temporary account suspension;
Withdrawal of permissions;
Academic or disciplinary action;
Recovery of reasonable loss or damage;
Termination of access or registration;
Referral to a partner institution or competent authority.

The response shall be proportionate to the seriousness, intention, impact and repetition of the conduct.

41. No Unauthorised Investigation

A user who identifies a suspected security issue shall report it rather than attempting an independent investigation.

Users shall not:

Access additional records to prove a concern;
Copy confidential information unnecessarily;
Contact affected persons in a manner that increases risk;
Publish the issue publicly before reasonable institutional review;
Test whether the weakness can be repeatedly exploited;
Delete suspected malicious content without preserving necessary evidence.

Good-faith reporting shall not excuse activity that exceeds what was reasonably necessary to identify and report the concern.

42. Changes to Security Requirements

SIMI Swiss may update security controls and requirements in response to:

New threats;
Technology changes;
Security incidents;
Legal developments;
Partner requirements;
System replacement;
Institutional risk assessments.

Users shall comply with the security requirements applicable to the systems and information they access at the relevant time.

43. Shared Responsibility

SIMI Swiss shall take reasonable technical and organisational measures to protect information and systems within its authority.

Users are responsible for:

Protecting credentials and devices;
Accessing only authorised information;
Using secure communication and storage;
Following security instructions;
Reporting incidents promptly;
Preserving relevant evidence;
Respecting confidentiality;
Cooperating with legitimate security procedures.

Effective information security depends on consistent and responsible conduct across the entire academic and institutional community.

Part 28 — Information Security

1. General Principles

SIMI Swiss is committed to protecting the confidentiality, integrity and availability of institutional information, academic records, digital systems and personal data.

Information-security measures shall be proportionate to:

The sensitivity of the information;
The academic or operational purpose;
The foreseeable risk;
Applicable legal and contractual requirements;
The systems and institutions involved.

Information security is a shared responsibility of SIMI Swiss, learners, staff, faculty members, contractors, partners and authorised service providers.

2. Scope of This Policy

This Policy applies to information and systems used in connection with:

Admission and enrolment;
Teaching and learning;
Assessment;
Academic records;
Research and supervision;
Learner support;
Finance and payment administration;
Institutional communications;
Partner coordination;
Quality assurance;
Qualification issuance and verification;
Complaints, appeals and disciplinary matters;
Digital infrastructure and cloud services.

It applies regardless of whether information is stored digitally, physically, locally, remotely or through an authorised third-party system.

3. Information-Security Objectives

SIMI Swiss shall take reasonable steps to protect:

Confidentiality, by limiting information access to authorised persons;
Integrity, by protecting information from unauthorised alteration, deletion or manipulation;
Availability, by maintaining reasonable access to information and systems when required;
Authenticity, by supporting reliable identification of users, documents and communications;
Accountability, by maintaining appropriate records of significant access and actions.

No security system can eliminate every risk, but reasonable technical and organisational controls shall be maintained according to the circumstances.

4. Information Classification

Institutional information may be classified according to its sensitivity and permitted use.

Categories may include:

Public information;
Internal institutional information;
Confidential information;
Highly restricted information.

Highly restricted or confidential information may include:

Passport and identity records;
Academic and assessment records;
Examination materials;
Research-participant information;
Health and safeguarding records;
Financial information;
Account credentials;
Security configurations;
Unpublished partner documents;
Information subject to legal or professional confidentiality.

Users shall handle information according to its classification, purpose and applicable access restrictions.

5. Access Control

Access to institutional information and systems shall be granted only where reasonably required for an authorised role or academic purpose.

Access may be based on:

Programme registration;
Employment or contractual responsibilities;
Academic assignment;
Partner-institution responsibilities;
Administrative function;
Quality-assurance or regulatory need;
Temporary approved access.

Access to one system or record does not create entitlement to unrelated information.

6. Minimum Necessary Access

SIMI Swiss shall seek to apply the principle of minimum necessary access.

Users should receive only the permissions reasonably required to perform their authorised responsibilities.

Permissions may be:

Limited by system;
Limited by programme;
Limited by information category;
Limited by time;
Restricted to viewing, editing or approval functions;
Withdrawn when no longer required.

Access rights may be reviewed periodically and adjusted where responsibilities change.

7. User Authentication

nstitutional systems may require one or more authentication measures, including:

Username and password;
Multi-factor authentication;
Security code;
Approved identity-verification method;
Device confirmation;
Biometric verification where lawfully used;
Partner-controlled authentication.

Users shall not attempt to bypass, disable or interfere with required authentication controls.

8. Password Security

Users shall maintain passwords that are reasonably secure and difficult for another person to predict.

Users shall not:

Share passwords;
Reuse institutional passwords on insecure external services;
Store passwords in openly accessible files;
Send passwords through unprotected communication;
Use another person’s password;
Approve an authentication request they did not initiate;
Disclose recovery codes without authority.

A password shall be changed promptly where compromise is suspected.

9. Multi-Factor Authentication

SIMI Swiss may require multi-factor authentication for systems containing sensitive, academic, financial or administrative information.

Users are responsible for:

Registering an approved authentication method;
Protecting authentication devices and recovery codes;
Reporting loss or unauthorised access;
Reviewing unexpected login requests;
Completing required verification procedures.

Failure to maintain an approved authentication method may result in temporary loss of access until identity is verified.

10. Account Provisioning and Closure

User accounts shall be created, modified and closed according to authorised institutional procedures.

Access may be changed following:

Admission or registration;
Change of programme;
Change of staff or faculty role;
Suspension;
Withdrawal;
Programme completion;
End of employment or contract;
Security concern;
Termination of institutional authority.

Accounts and permissions should not remain active beyond the period reasonably necessary for the approved purpose.

11. Privileged and Administrative Access

Administrative or privileged system access shall be limited to authorised persons with a legitimate operational requirement.

Privileged users shall:

Use elevated permissions only where necessary;
Avoid using administrative accounts for ordinary activity;
Protect privileged credentials carefully;
Maintain appropriate records of significant actions;
Follow approved change and security procedures;
Report security concerns promptly.

Misuse of privileged access may be treated as serious misconduct.

12. Device Security

Devices used to access institutional information should be maintained with reasonable security protections.

These may include:

Current operating-system updates;
Supported software;
Password or biometric protection;
Antivirus or equivalent security controls;
Device encryption where appropriate;
Automatic screen locking;
Secure storage;
Restricted administrative permissions;
Backup arrangements.

SIMI Swiss may restrict access from a device that presents a material security risk.

13. Personal Devices

Where personal devices are used for institutional purposes, the user remains responsible for protecting institutional information stored or accessed through that device.

Users should:

Separate personal and institutional information where practicable;
Avoid storing unnecessary confidential data;
Prevent access by family members, colleagues or other persons;
Remove institutional data when no longer required;
Report loss, theft or compromise promptly;
Follow any required device-security instructions.

Use of a personal device does not reduce confidentiality, privacy or acceptable-use obligations.

14. Institutional Devices

Devices owned or controlled by SIMI Swiss or a partner institution shall be used only within the authority granted.

Users shall not:

Install unauthorised software;
Disable security controls;
Alter system configurations without approval;
Transfer the device to another person;
Use the device for unlawful or materially risky activity;
Retain the device after authority to use it has ended.

Institutional devices may be monitored, updated, restricted or remotely managed for legitimate security and operational purposes.

15. Physical Security

Users shall take reasonable steps to protect physical documents, devices and storage media.

This includes:

Keeping restricted records in secure locations;
Avoiding unattended display of confidential information;
Locking devices when not in use;
Controlling access to offices, classrooms and storage areas;
Disposing of sensitive documents securely;
Preventing unauthorised photography or copying;
Reporting lost access cards, devices or documents.

Printed records shall receive protection appropriate to the sensitivity of the information.

16. Secure Communication

Confidential or restricted information shall be sent only through an appropriate authorised channel.

Users should:

Verify the recipient;
Check email addresses carefully;
Limit the information disclosed;
Use institutional accounts where required;
Apply encryption or password protection where appropriate;
Avoid sending sensitive information through public or unapproved messaging services;
Confirm unusual or high-risk requests through a separate channel.

Information shall not be shared merely because the requester claims urgency or institutional authority.

17. Email Security and Phishing

Users shall exercise reasonable caution when receiving messages, links, attachments or requests for information.

Possible warning signs include:

Unexpected password-reset requests;
Requests for payment or confidential documents;
Unusual sender addresses;
Urgent demands to bypass procedures;
Unexpected attachments;
Requests to approve an unfamiliar login;
Messages containing altered institutional domains;
Offers or threats designed to pressure immediate action.

Suspected phishing, fraud or impersonation should be reported promptly without forwarding sensitive information to unauthorised persons.

18. Data Storage

Institutional information shall be stored through authorised systems appropriate to its sensitivity.

Users shall not store confidential or restricted information in:

Public cloud folders;
Open-access links;
Unprotected personal email accounts;
Unauthorised applications;
Shared devices without appropriate controls;
Unencrypted removable media where protection is required.

Storage locations should be limited to those reasonably necessary for the academic or administrative purpose.

19. Encryption

SIMI Swiss may use encryption to protect information:

During transmission;
On devices;
In cloud storage;
In backups;
When transferred to authorised external institutions;
When contained in restricted files.

Users shall not disable or circumvent required encryption controls.

Encryption keys, passwords and recovery information shall be protected from unauthorised access.

20. File Transfer and Sharing

Files containing confidential, personal or restricted information shall be shared only with authorised recipients.

Before sharing, users should confirm:

The recipient’s identity;
The legitimate purpose;
The minimum information required;
The correct access permissions;
The period for which access is needed;
Whether onward sharing is permitted.

Public links should not be used for confidential information unless specifically authorised and appropriately protected.

21. Removable Media

Use of USB devices, external drives and other removable media may be restricted.

Where use is permitted, users shall:

Use trusted devices;
Scan files for malicious content;
Encrypt restricted information where required;
Avoid retaining unnecessary copies;
Store the device securely;
Remove information securely after the approved purpose ends.

Unknown or unauthorised removable media shall not be connected to institutional systems.

22. Remote Access

Remote access to institutional systems may be permitted through approved methods.

Users shall:

Use secure networks where reasonably possible;
Avoid accessing restricted information in public environments;
Prevent others from viewing confidential content;
Use approved virtual private network or security tools where required;
Log out after use;
Avoid saving credentials on shared devices;
Report suspicious remote-access activity.

SIMI Swiss may limit remote access according to geographic, technical, legal or security risk.

23. Public and Shared Networks

Users should exercise caution when using public Wi-Fi, hotel networks, shared workplace systems or internet cafés.

Sensitive activities should not be conducted through an insecure network where a safer alternative is reasonably available.

Users shall not:

Disable security warnings without reasonable cause;
Download confidential information to a public device;
Leave institutional sessions open on shared equipment;
Save passwords in a public browser;
Permit another person to observe identity or payment information.

24. Software and Security Updates

Systems and devices should use current and supported software where reasonably possible.

Users shall not unreasonably delay critical security updates required for institutional access.

SIMI Swiss may:

Require a minimum software version;
Block unsupported browsers or devices;
Remove vulnerable applications;
Apply emergency security updates;
Restrict access until a material vulnerability is addressed.

25. Malware and Harmful Code

Users shall not knowingly introduce, create, distribute or execute malware or harmful code.

This includes:

Viruses;
Ransomware;
Spyware;
Credential-stealing tools;
Malicious scripts;
Unauthorised remote-access tools;
Code intended to disrupt or damage systems.

A device suspected of infection may be disconnected or restricted until the risk has been assessed.

26. Backups and Recovery

SIMI Swiss may maintain backups of institutional information according to operational, legal and risk requirements.

Backups may support:

Recovery from technical failure;
Restoration after a security incident;
Business continuity;
Protection of academic records;
Compliance with retention requirements.

Learners remain responsible for maintaining secure copies of their own academic work and research data where permitted.

Institutional backups shall not guarantee recovery of every personal draft, local file or unauthorised storage location.

27. Security Logging and Monitoring

SIMI Swiss may maintain and review security records for legitimate purposes.

These may include:

Login records;
Failed authentication attempts;
Administrative actions;
File access;
Security alerts;
Data transfers;
Device or network information;
Changes to permissions;
Suspicious system activity.

Monitoring shall be conducted proportionately for security, academic integrity, fraud prevention, legal compliance and system protection.

28. Security Testing

SIMI Swiss or an authorised provider may conduct security testing, vulnerability review, penetration testing or technical assessment.

Only persons with formal authority may perform such activity.

Learners and other users shall not independently:

Scan institutional networks;
Test passwords;
Probe system vulnerabilities;
Attempt unauthorised access;
Exploit a suspected weakness;
Publish technical details that create an immediate security risk.

A suspected vulnerability should be reported through the designated channel.

29. Security Incident Reporting

Users shall promptly report suspected or actual incidents including:

Account compromise;
Unauthorised access;
Lost or stolen devices;
Phishing;
Malware;
Accidental disclosure;
Alteration of academic records;
Suspicious system activity;
Loss of confidential documents;
Misuse of credentials;
Unauthorised publication of restricted information.

A prompt good-faith report may reduce harm and shall be considered when determining the institutional response.

30. Initial Incident Response

Where a security incident is suspected, SIMI Swiss may take immediate protective steps.

These may include:

Suspending an account;
Resetting credentials;
Isolating a device or system;
Blocking access;
Preserving logs and records;
Removing harmful content;
Notifying an affected provider or partner;
Restricting information sharing;
Beginning a formal investigation.

Protective action does not, by itself, establish misconduct by the affected user.

31. Investigation and Containment

A security incident may be reviewed to determine:

What occurred;
Which systems or information were affected;
Whether access was authorised;
Whether information was altered or disclosed;
The continuing risk;
Required containment and recovery steps;
Whether notification is legally required;
Whether academic or disciplinary action is appropriate.

Users shall cooperate reasonably and shall not delete, alter or conceal relevant evidence.

32. Security Breach Notification

Where required by applicable law or contractual arrangement, SIMI Swiss may notify:

Affected individuals;
Partner institutions;
Service providers;
Data-protection authorities;
Law-enforcement agencies;
Other competent bodies.

The timing and content of notification shall depend on the nature, risk and legal requirements of the incident.

SIMI Swiss may initially limit disclosure where necessary to protect an investigation, preserve evidence or avoid increasing the security risk.

33. Business Continuity

SIMI Swiss may maintain reasonable continuity arrangements for material digital and information services.

These may include:

Alternative communication channels;
Backup systems;
Data recovery procedures;
Emergency access controls;
Temporary assessment arrangements;
Replacement platforms;
Partner coordination;
Prioritisation of critical academic records.

A serious incident may temporarily affect normal services despite reasonable continuity measures.

34. Third-Party Providers

Technology and service providers handling institutional information may be assessed according to the nature and risk of the service.

Relevant considerations may include:

Security controls;
Confidentiality obligations;
Data-processing terms;
Access management;
Incident-reporting obligations;
Backup and continuity arrangements;
Subcontracting;
Data location;
Applicable legal requirements.

35. Partner-Institution Security

Where a programme involves an awarding organisation or partner university, information may be processed through systems controlled by that institution.

Users shall comply with the security requirements of each responsible institution.

SIMI Swiss may:

Coordinate information exchange;
Report incidents;
Provide authorised records;
Implement required access restrictions;
Support investigation within its assigned role.

SIMI Swiss cannot directly control, restore or modify a partner system where authority remains with that institution.

36. Research Information Security

Learners and researchers shall protect research information according to:

The approved research plan;
Ethics requirements;
Participant-consent arrangements;
Data-protection requirements;
Confidentiality obligations;
Publication restrictions;
Applicable professional standards.

Research information shall not be stored, transferred or disclosed through an unauthorised system.

A researcher shall promptly report loss, unauthorised access or accidental disclosure of participant or confidential research information.

37. Academic and Assessment Security

Assessment materials, examination questions, marking records, results and moderation documents shall be protected from unauthorised access or disclosure.

Users shall not:

Obtain unreleased assessment materials;
Share restricted examination content;
Alter submission or marking records;
Disclose confidential assessment discussions;
Access another learner’s results;
Circumvent assessment-security controls;
Publish assessment content without authority.

A breach affecting assessment integrity may result in cancellation, replacement or review of the affected assessment.

38. Secure Disposal

Confidential or restricted information shall be disposed of securely when no longer required.

Disposal methods may include:

Secure deletion;
Cryptographic erasure;
Destruction of storage media;
Shredding of physical documents;
Removal of access permissions;
Anonymisation;
Return to the responsible institution.

Moving a file to a standard deleted-items folder may not constitute secure disposal where the information remains recoverable.

39. Security Awareness

SIMI Swiss may provide guidance, notices or training concerning:

Account security;
Phishing;
Confidentiality;
Safe digital practices;
Incident reporting;
Data handling;
Remote work;
Research security;
Emerging threats.

Users are expected to review and follow reasonable security instructions relevant to their access and responsibilities.

40. Failure to Follow Security Requirements

Failure to comply with information-security requirements may result in:

Additional guidance or training;
Password reset;
Removal of unauthorised material;
Restriction of system access;
Temporary account suspension;
Withdrawal of permissions;
Academic or disciplinary action;
Recovery of reasonable loss or damage;
Termination of access or registration;
Referral to a partner institution or competent authority.

The response shall be proportionate to the seriousness, intention, impact and repetition of the conduct.

41. No Unauthorised Investigation

A user who identifies a suspected security issue shall report it rather than attempting an independent investigation.

Users shall not:

Access additional records to prove a concern;
Copy confidential information unnecessarily;
Contact affected persons in a manner that increases risk;
Publish the issue publicly before reasonable institutional review;
Test whether the weakness can be repeatedly exploited;
Delete suspected malicious content without preserving necessary evidence.

Good-faith reporting shall not excuse activity that exceeds what was reasonably necessary to identify and report the concern.

42. Changes to Security Requirements

SIMI Swiss may update security controls and requirements in response to:

New threats;
Technology changes;
Security incidents;
Legal developments;
Partner requirements;
System replacement;
Institutional risk assessments.

Users shall comply with the security requirements applicable to the systems and information they access at the relevant time.

43. Shared Responsibility

SIMI Swiss shall take reasonable technical and organisational measures to protect information and systems within its authority.

Users are responsible for:

Protecting credentials and devices;
Accessing only authorised information;
Using secure communication and storage;
Following security instructions;
Reporting incidents promptly;
Preserving relevant evidence;
Respecting confidentiality;
Cooperating with legitimate security procedures.

Effective information security depends on consistent and responsible conduct across the entire academic and institutional community.

Part 29 — Copyright & Intellectual Property

1. General Principles

SIMI Swiss respects copyright, trademarks, database rights, design rights, confidential information and other intellectual-property rights.

Learners, staff, faculty members, researchers and authorised users shall use academic and institutional materials lawfully and only for permitted educational, research, administrative or professional purposes.

Access to a work, system or learning resource does not transfer ownership of the underlying intellectual property.

2. Scope of This Policy

This Policy applies to intellectual property created, used, accessed or distributed in connection with:

Teaching and learning;
Assessment;
Research and publication;
Academic supervision;
Digital learning systems;
Institutional communications;
Programme development;
Quality assurance;
Partner-university activities;
Events, recordings and presentations;
Institutional branding and promotional materials.

Programme-specific agreements may establish additional arrangements for particular research, commissioned work or collaborative projects.

3. Applicable Rights

Intellectual property may include:

Written academic content;
Learning materials;
Research outputs;
Databases and datasets;
Software and source code;
Designs, diagrams and models;
Photographs, video and audio;
Recorded teaching sessions;
Presentations;
Assessment materials;
Trademarks and logos;
Inventions and technical processes;
Confidential methods and institutional know-how.

Rights may arise automatically or through registration, agreement, employment, commissioning or applicable law.

4. Learner-Created Academic Work

Subject to applicable law and any specific written agreement, learners normally retain intellectual-property rights in original work they independently create.

Such work may include:

Assignments;
Projects;
Portfolios;
Dissertations;
Theses;
Research papers;
Presentations;
Creative works;
Original software or technical outputs.

Ownership does not remove the learner’s obligations concerning academic integrity, confidentiality, research ethics, third-party rights or institutional record retention.

5. Licence for Academic Administration

By submitting academic work, the learner grants SIMI Swiss a non-exclusive, royalty-free licence to use, reproduce, store, transmit and review the work where reasonably necessary for:

Assessment;
Moderation;
Academic verification;
Similarity checking;
Authorship review;
Quality assurance;
Appeals or misconduct procedures;
External verification;
Accreditation or regulatory review;
Maintenance of academic records.

This licence does not transfer ownership of the learner’s work to SIMI Swiss.

6. Awarding Organisations and Partner Universities

Where a programme involves an awarding organisation or partner university, the learner’s work may also be processed according to that institution’s intellectual-property and academic regulations.

The responsible institution may require permission to:

Assess and moderate work;
Retain submitted materials;
Conduct similarity or authorship checks;
Share work with external examiners;
Preserve examination records;
Use anonymised material for quality assurance;
Deposit research outputs in an institutional repository.

Learners shall comply with the requirements applicable to the institution responsible for the assessment or qualification.

7. Institutional Learning Materials

Unless otherwise stated, intellectual-property rights in learning materials created or commissioned by SIMI Swiss belong to SIMI Swiss or the relevant rights holder.

Institutional materials may include:

Module content;
Teaching notes;
Slides;
Videos;
Templates;
Assessment guidance;
Academic models;
Digital resources;
Programme structures;
Manuals;
Quality-assurance documents;
Proprietary academic processes.

Learners receive a limited right to use such materials for their personal participation in the authorised programme.

8. Faculty and Third-Party Materials

Some academic materials may remain the intellectual property of:

Faculty members;
Supervisors;
Guest speakers;
Authors;
Publishers;
Technology providers;
Awarding organisations;
Partner universities;
Professional or regulatory bodies.

SIMI Swiss may provide access under a licence or other authorised arrangement.

Learners shall follow any restrictions communicated by the relevant rights holder.

9. Permitted Educational Use

Learners may normally:

Access authorised programme materials;
Download materials where the system permits;
Make reasonable personal study notes;
Quote limited extracts with appropriate acknowledgement;
Use resources for assessment or research within the permitted scope;
Retain lawful copies of their own work and official academic records.

Permitted use shall remain subject to copyright law, licence conditions and institutional instructions.

10. Prohibited Use of Learning Materials

Without appropriate permission, learners shall not:

Republish programme materials;
Upload materials to public websites or repositories;
Sell, license or commercially exploit course content;
Share restricted access links or credentials;
Distribute complete teaching recordings;
Remove authorship or copyright notices;
Translate and republish materials;
Create derivative commercial courses;
Provide materials to unauthorised training providers;
Use institutional content to operate a competing service.

Access for educational purposes does not authorise public or commercial distribution.

11. Assessment Materials

Assessment questions, marking schemes, examination instructions, model answers and moderation records may contain protected and confidential intellectual property.

Learners shall not:

Publish restricted assessment content;
Share unreleased questions;
Sell assessment materials;
upload examinations to public platforms;
Distribute model answers without authority;
reproduce secure assessment content for another cohort;
use assessment materials to facilitate academic misconduct.

SIMI Swiss may require removal of unlawfully distributed assessment materials and may take academic or disciplinary action.

12. Recorded Teaching and Academic Sessions

Recordings of lectures, tutorials, supervision meetings, presentations, examinations or institutional events may contain multiple intellectual-property and privacy interests.

Unless expressly authorised, learners shall not:

Record sessions;
Download recordings outside the permitted system;
Edit or reproduce recordings;
Publish extracts;
Distribute another participant’s contribution;
Use recordings for commercial training;
Create misleading or harmful derivative content.

Authorised recordings shall be used only for the educational purpose for which access was provided.

13. Research Outputs

Intellectual-property arrangements for research outputs may depend on:

The origin of the research;
Funding conditions;
Employment or consultancy agreements;
Use of institutional resources;
Collaboration with another institution;
Confidential commercial information;
Participant-consent arrangements;
A separate research or supervision agreement.

Where no special arrangement applies, a learner normally retains rights in original research created independently.

14. Collaborative Research

Where research is conducted jointly, intellectual property may be shared between contributors according to their respective contributions and applicable agreements.

Before beginning material collaborative work, participants should clarify:

Authorship;
Ownership;
Data access;
Publication rights;
Confidentiality;
Commercial use;
Responsibility for ethical approval;
Use after the project ends.

A person shall not claim sole ownership or authorship of jointly created work without a proper basis.

15. Staff or Supervisor Contribution

Academic guidance, feedback or supervision does not normally make the supervisor or faculty member a co-author or joint owner of the learner’s work.

A different arrangement may apply where the staff member has made a substantial original intellectual contribution beyond ordinary supervision.

Authorship shall reflect actual scholarly contribution and applicable academic standards, rather than institutional position or seniority.

16. Commissioned and Sponsored Work

Where work is created under a specific commission, sponsorship, employment arrangement or funded project, ownership may be determined by the relevant written agreement.

The agreement may address:

Ownership of results;
Use of background intellectual property;
Confidentiality;
Publication approval;
Commercialisation;
Revenue sharing;
Patent applications;
Data retention;
Attribution.

Learners should review such terms before participating in the project.

17. Inventions and Commercially Valuable Results

A learner who develops an invention, process, design, software product or other potentially commercial result through an institutional or partner-supported project should notify the responsible academic authority before public disclosure.

Early disclosure may be necessary to assess:

Ownership;
Patentability;
Confidentiality;
Partner rights;
Funding obligations;
Commercialisation options;
Publication timing.

Public disclosure before appropriate review may affect the availability of legal protection.

18. Background Intellectual Property

Background intellectual property means material, knowledge, software, data or methods developed before or independently of a particular project.

Ownership of background intellectual property normally remains with the original rights holder.

Participation in a project does not automatically transfer ownership of background intellectual property to another participant.

Any permitted use should be limited to the agreed project purpose.

19. Research Data

Ownership and control of research data may depend on:

The research agreement;
Ethical approval;
Funding conditions;
Participant consent;
Partner-university requirements;
Applicable data-protection law;
Professional or disciplinary standards.

A learner shall not assume an unrestricted personal right to retain, publish or commercialise data involving research participants, confidential organisations or protected third-party information.

20. Publications and Authorship

Research publications shall identify authors according to their genuine intellectual contribution.

Learners shall not:

Exclude a qualifying contributor;
Include a person who made no qualifying contribution;
Misrepresent the origin of the research;
Publish confidential information without authority;
Submit the same work misleadingly to multiple publications;
transfer publication rights inconsistent with an existing agreement.

Acknowledgement, authorship and ownership are separate matters and should be treated accordingly.

21. Thesis and Dissertation Repositories

A thesis, dissertation or research output may be retained in an institutional or partner-university repository where required by the programme.

Repository access may be:

Public;
Restricted;
Limited to institutional users;
Delayed through an approved embargo;
Available only for verification or quality assurance.

Deposit in a repository does not normally transfer ownership but may require the learner to grant a licence for storage, preservation and access.

22. Embargo and Confidential Research

A learner may request restricted access or an embargo where the work includes:

Confidential business information;
Material awaiting patent protection;
Sensitive research data;
Contractually restricted content;
Information affecting participant safety;
Material awaiting publication.

An embargo is not automatic and shall be subject to academic, legal and partner requirements.

The learner remains responsible for identifying confidentiality restrictions before submission or publication.

23. Confidential Information

Confidential information may be protected independently of copyright.

Learners shall not disclose or misuse:

Unpublished institutional documents;
Partner information;
Research-participant data;
Commercial information;
Internal assessment records;
Security information;
Information provided under a confidentiality agreement.

Confidential information shall be used only for the authorised academic or institutional purpose.

24. Third-Party Content in Learner Work

Learners are responsible for ensuring that third-party content used in academic work is lawful and appropriately acknowledged.

Third-party content may include:

Text;
Images;
Photographs;
Charts;
Databases;
Music;
Film;
Software;
Survey instruments;
Proprietary frameworks;
Confidential documents.

Citation alone does not always provide permission to reproduce or publish protected material.

25. Copyright Exceptions and Fair Use

Limited use of protected material may be permitted under applicable copyright exceptions for purposes such as:

Quotation;
Criticism;
Review;
Teaching;
Research;
Private study;
News reporting;
Parody or similar lawful purposes.

The existence and scope of an exception depend on applicable law and the circumstances of use.

Learners remain responsible for determining whether their use is lawful and proportionate.

26. Open Licences

Materials released under an open licence may be used according to the conditions of that licence.

Conditions may require:

Attribution;
Inclusion of a licence notice;
Non-commercial use;
Sharing derivative works under the same licence;
No modification;
Identification of changes.

The term “open access” does not necessarily mean that all uses are unrestricted.

27. Software and Source Code

Software, code, libraries and development tools shall be used in accordance with their licences.

Learners shall not:

Copy proprietary code without authority;
Remove licence notices;
distribute software unlawfully;
claim authorship of code created by another person;
incorporate restricted code into a commercial product without permission;
bypass technical protection measures.

Use of open-source software remains subject to the applicable open-source licence.

28. Artificial Intelligence Outputs

The legal ownership and permitted use of AI-generated content may depend on:

Applicable law;
The AI provider’s terms;
The nature of the learner’s contribution;
Third-party material contained in the output;
The intended use;
Applicable academic requirements.

Learners shall not assume that AI-generated material is free from copyright, confidentiality or licensing restrictions.

AI use shall also comply with Part 14 and applicable academic-integrity requirements.

29. Trademarks and Institutional Identity

SIMI Swiss names, logos, trademarks, programme identifiers, domain names and distinctive visual materials may be used only with appropriate authority.

Learners and third parties shall not:

Create the appearance of official representation;
Use institutional branding for an unauthorised business;
Register confusingly similar names or domains;
Produce unofficial certificates;
Misrepresent partnership or accreditation status;
Suggest institutional endorsement that has not been granted.

Accurate reference to study or graduate status remains permitted where it is not misleading.

30. Learner Portfolios and Personal Promotion

Learners may refer to their own academic work in a professional portfolio, subject to:

Confidentiality;
Third-party rights;
Partner restrictions;
Research ethics;
Assessment security;
Accurate description of the learner’s contribution.

The learner shall not publish restricted teaching materials, confidential client information or the work of other contributors without authority.

31. Use of Learner Work for Teaching and Quality Assurance

SIMI Swiss may wish to use selected learner work as an example for teaching, staff development or quality assurance.

Where the intended use exceeds ordinary assessment and academic administration, SIMI Swiss shall normally:

Remove identifying information; or
Obtain appropriate permission from the learner.

Permission for promotional or public use shall be distinguished from the licence required for assessment and institutional record-keeping.

32. Publicity and Promotional Use

SIMI Swiss shall not normally publish identifiable learner work, creative output or research for promotional purposes without an appropriate legal basis or permission.

Where permission is requested, the intended use should be explained, including:

The material concerned;
The publication channel;
Whether the learner will be identified;
The expected duration of use;
Whether editing may occur.

Refusal of optional promotional use shall not affect academic assessment or progression.

33. Moral Rights and Attribution

Where applicable, authors and creators may retain rights concerning:

Attribution;
Integrity of the work;
Objection to false authorship;
Protection against certain prejudicial modifications.

Users shall not remove attribution, falsely identify an author or materially distort another person’s work in a misleading manner.

34. Plagiarism and Copyright Infringement

Plagiarism and copyright infringement are related but separate matters.

Plagiarism concerns academic honesty and attribution.

A use may constitute plagiarism even where copyright has expired, and it may infringe copyright even where the source has been cited.

Academic misuse shall be addressed under Part 13 in addition to any intellectual-property concern.

35. Suspected Infringement

A person who believes that material used through SIMI Swiss systems infringes intellectual-property rights should submit a clear written notice.

The notice should identify:

The protected work;
The allegedly infringing material;
The location of the material;
The basis of the claimant’s rights;
The action reasonably requested;
Appropriate contact information.

SIMI Swiss may request further evidence before taking action.

36. Temporary Removal or Restriction

SIMI Swiss may temporarily remove, restrict or disable access to material where there is a reasonable concern involving:

Copyright infringement;
Confidentiality;
Academic misconduct;
Unauthorised publication;
Privacy;
Assessment security;
Legal or partner obligations.

Temporary restriction is precautionary and does not, by itself, determine ownership or liability.

37. Review of an Intellectual-Property Dispute

SIMI Swiss may review relevant information and consult:

The learner;
The creator or claimant;
Faculty members;
Partner institutions;
Technology providers;
Legal or professional advisers;
Other persons with relevant authority.

SIMI Swiss may determine only matters within its institutional authority.

Ownership or infringement disputes requiring a binding legal determination may need to be resolved by the parties or a competent authority.

38. Consequences of Misuse

Unauthorised use of intellectual property may result in:

Guidance or a warning;
Removal of material;
Restriction of system access;
Required correction or attribution;
Academic-integrity proceedings;
Learner-conduct or disciplinary action;
Referral to a partner institution;
Suspension or termination of access;
A legal claim by the rights holder;
Referral to a competent authority where appropriate.

The response shall be proportionate to the nature, intention, effect and repetition of the conduct.

39. No Institutional Transfer of Third-Party Rights

SIMI Swiss can grant permission only for rights that it owns or is authorised to license.

SIMI Swiss cannot grant permission for material owned by:

Faculty members;
Publishers;
Partner universities;
Awarding organisations;
Learners;
Technology providers;
Other third parties.

A user seeking broader permission may need to contact the relevant rights holder directly.

40. End of Registration or Access

Withdrawal, completion or termination does not remove continuing obligations concerning:

Copyright;
Confidentiality;
Research-participant information;
Assessment security;
Partner materials;
Institutional branding;
Unlawfully retained content.

Learners shall stop using restricted systems and materials when the authorised access period ends.

41. Partner-Institution Requirements

Where a programme involves an awarding organisation or partner university, intellectual-property matters may also be governed by that institution’s regulations.

SIMI Swiss may:

Explain the applicable process;
Coordinate communication;
Provide records within its authority;
Implement required access restrictions;
Refer a dispute to the responsible institution.

SIMI Swiss cannot override ownership or publication requirements lawfully imposed by the institution having primary authority.

42. Shared Responsibility

SIMI Swiss shall take reasonable steps to protect intellectual property within its authority and to provide materials through lawful arrangements.

Learners and other users are responsible for:

Respecting ownership and licence conditions;
Acknowledging sources;
Obtaining permission where required;
Protecting confidential material;
Avoiding unauthorised copying or distribution;
Accurately representing authorship and institutional status;
Reporting suspected infringement through the appropriate channel.

Responsible use of intellectual property protects academic integrity, creative contribution and the legitimate rights of the wider educational community.

Part 30 — Digital Records, Communications & E-Signatures

1. General Principles

SIMI Swiss uses digital records and electronic communications as part of its academic, administrative and institutional operations.

Subject to applicable law and programme requirements, digital records, electronic notices, online approvals and electronic signatures may be used in place of paper-based processes.

A record shall not be treated as invalid solely because it is created, stored, communicated or signed electronically.

2. Scope of Application

This Policy applies to digital records and communications relating to:

Applications and admission;
Enrolment and registration;
Student agreements;
Programme administration;
Teaching and learning;
Assessment and academic records;
Research and supervision;
Fees and payment;
Learner support;
Complaints and appeals;
Disciplinary and academic-integrity procedures;
Partner coordination;
Qualification and completion records;
Institutional notices and approvals.

Additional requirements may apply where a document is controlled by an awarding organisation, partner university or competent public authority.

3. Official Digital Records

SIMI Swiss may create, maintain and rely on official records in electronic form.

These may include:

Application records;
Admission decisions;
Student agreements;
Enrolment records;
Attendance and engagement data;
Assessment submissions;
Assessment results;
Academic transcripts;
Progression decisions;
Research records;
Financial records;
Correspondence;
Complaints and appeals;
Consent records;
Approvals;
Qualification information.

The official record shall be the version maintained in the authorised institutional system or otherwise designated by SIMI Swiss.

4. Electronic Record as Institutional Evidence

An electronic institutional record may be relied upon as evidence of:

Submission;
Receipt;
Approval;
Communication;
Attendance;
Assessment activity;
Payment;
Registration;
Academic status;
A procedural action.

The evidential weight of a digital record shall depend on its reliability, source, context and available supporting information.

A system entry or automated record shall not necessarily determine a disputed matter by itself where additional review is reasonably required.

5. Official Communication Channels

SIMI Swiss may communicate with applicants and learners through authorised channels including:

Institutional email;
Learning management systems;
Learner portals;
Approved messaging platforms;
Video-conferencing systems;
Electronic forms;
Programme-management systems;
Registered contact information.

A communication sent through an authorised institutional channel may constitute official notice.

6. Learner Contact Information

Learners are responsible for maintaining accurate and current contact information.

This includes, where applicable:

Email address;
Telephone number;
Residential address;
Emergency contact;
Institutional account details.

A learner shall promptly notify SIMI Swiss of any material change.

SIMI Swiss shall not normally be responsible for missed communication resulting from inaccurate, inactive or outdated contact information supplied by the learner.

7. Responsibility to Monitor Communications

Learners are responsible for monitoring the official communication channels assigned to their programme.

This includes:

Checking institutional email regularly;
Reviewing learning-platform announcements;
Monitoring programme notices;
Responding to material requests within the stated period;
Maintaining access to their registered accounts.

Failure to read an official communication shall not automatically remove a requirement or extend a deadline where the notice was reasonably delivered through the authorised channel.

8. Timing of Electronic Communications

An electronic communication may be treated as sent at the time recorded by the authorised system.

Receipt may be presumed where the communication:

Was sent to the learner’s registered address or account;
Was not returned as undeliverable;
Was made available through an authorised learner portal;
Is supported by an appropriate system record.

Where timing is material, SIMI Swiss may consider server logs, delivery records, platform timestamps and other relevant evidence.

9. Business Days and Deadlines

A deadline communicated electronically shall be interpreted according to the time zone, date and time stated in the relevant notice or programme documentation.

Where no time zone is stated, the institutional or programme-specific time zone communicated to learners shall apply.

Learners are responsible for allowing sufficient time for:

Uploading documents;
Obtaining signatures;
Completing payment;
Resolving technical issues;
Meeting different time-zone requirements.

10. Electronic Forms

SIMI Swiss may use electronic forms for processes including:

Applications;
Enrolment;
Consent;
Deferral;
Withdrawal;
Complaints;
Appeals;
Assessment submissions;
Research approvals;
Learner declarations;
Administrative requests.

Submission of an electronic form through the authorised system may constitute a formal request or declaration.

The learner is responsible for checking the information before submission.

11. Electronic Acceptance

A person may indicate acceptance electronically through methods including:

Clicking an acceptance button;
Checking an acknowledgement box;
Submitting an electronic form;
Providing an electronic signature;
Replying through an authorised account;
Completing a verified online process.

Where the method reasonably identifies the person and indicates an intention to accept the stated terms, the acceptance may be treated as binding subject to applicable law.

12. Electronic Signatures

SIMI Swiss may accept electronic signatures where legally and operationally appropriate.

An electronic signature may include:

A verified digital-signature service;
A typed name attached to an electronic declaration;
A signature captured electronically;
A verified account-based approval;
A secure authentication process;
Another legally recognised electronic-signature method.

The level of verification required may depend on the importance, risk and legal nature of the document.

13. Signature Authority

An electronic signature is valid for institutional purposes only where the signatory has appropriate authority to sign.

Use of an institutional email address, title or digital signature does not by itself grant authority to:

Enter into a contract;
Approve an academic decision;
Issue a qualification;
Commit SIMI Swiss financially;
Bind a partner institution;
Waive a policy requirement.

Authority shall depend on the person’s assigned institutional role and applicable delegation.

14. Learner Electronic Signatures

Where a learner signs electronically, the learner confirms that:

The information supplied is accurate to the best of the learner’s knowledge;
The learner has reviewed the document;
The learner intends to provide the stated approval, declaration or acceptance;
The electronic account or signature method used belongs to or is authorised by the learner.

A learner shall not permit another person to sign or approve a document in the learner’s name without lawful authority.

15. Identity Verification

SIMI Swiss may require additional identity verification before accepting a digital instruction, approval or signature.

Verification may include:

Institutional account authentication;
Multi-factor authentication;
Passport or identity-document review;
Video verification;
Security questions;
One-time verification codes;
Comparison with existing institutional records.

Higher-risk transactions may require stronger verification.

16. Documents Requiring Additional Formality

Some documents may require:

A handwritten signature;
A qualified electronic signature;
Notarisation;
Legalisation;
Apostille;
Certified copies;
Witnessing;
Submission through a government platform;
Another statutory formality.

Where such requirements apply, an ordinary electronic signature or scanned copy may not be sufficient.

SIMI Swiss may require the learner to provide the legally required form of document.

17. Scanned and Digital Copies

SIMI Swiss may accept scanned or digitally generated copies of documents for administrative processing where appropriate.

Acceptance of a copy does not prevent SIMI Swiss from subsequently requiring:

The original document;
A certified copy;
Direct verification from the issuer;
Apostille or legalisation;
Additional identity confirmation.

A digital copy that cannot be reasonably verified may be declined.

18. Responsibility of the Signatory

A person applying an electronic signature is responsible for ensuring that:

The document has been reviewed;
The information is accurate;
The person intends to sign or approve it;
The signing account or authentication method is secure;
No unauthorised person is using the signatory’s identity;
Required supporting documents have been included.

A user shall not electronically sign for another person unless formally authorised and legally permitted to do so.

19. Signatures by Representatives

A representative may sign or submit a document on behalf of another person only where appropriate authority has been established.

SIMI Swiss may require:

Written authorisation;
Power of attorney;
Corporate authority;
Identity documents;
Confirmation directly from the applicant or learner;
Other evidence appropriate to the transaction.

Authority to assist with an application does not automatically authorise a representative to sign contractual, academic, financial or immigration documents.

20. Electronic Audit Trails

An electronic system may maintain an audit trail showing:

User identity;
Date and time;
Internet protocol or device information;
Document version;
Authentication steps;
Signature activity;
Delivery and viewing records;
Changes made;
Completion status.

Audit information may be used to verify authenticity, investigate disputes, protect security and demonstrate compliance.

21. Digital Records as Evidence

Electronic records may be considered as evidence in:

Academic reviews;
Complaints;
Appeals;
Disciplinary proceedings;
Academic-integrity investigations;
Payment disputes;
Security investigations;
Contractual or legal matters;
Partner or regulatory reviews.

The weight given to a record shall depend on its relevance, reliability, completeness, authenticity and context.

An automated record shall not necessarily determine an outcome without appropriate review.

22. Verbal and Informal Communications

Verbal statements, informal discussions and unofficial messages may assist communication but shall not normally amend:

A student agreement;
Tuition obligations;
Academic regulations;
Assessment requirements;
Qualification conditions;
Partner responsibilities;
Visa or Student Pass requirements;
A formal institutional decision.

A material arrangement should be confirmed through an authorised written channel.

Learners should seek written confirmation before relying on an informal statement that appears inconsistent with official documentation.

23. Authority to Issue Communications

Only persons acting within their assigned authority may issue binding academic, administrative or contractual communications on behalf of SIMI Swiss.

A communication from a staff member, faculty member, representative or support provider shall not bind SIMI Swiss where that person:

Acts outside assigned responsibilities;
Makes an unauthorised guarantee;
Contradicts an approved policy or agreement;
Claims authority belonging to another institution;
Provides information known to be provisional;
Makes a statement that has not received required approval.

SIMI Swiss may correct an unauthorised or inaccurate communication.

24. Programme and Policy Notifications

SIMI Swiss may communicate programme, policy or procedural updates electronically.

Notifications may concern:

Academic schedules;
Assessment arrangements;
System changes;
Faculty allocation;
Programme requirements;
Fee administration;
Policy updates;
Partner requirements;
Security or privacy matters;
Graduation or certification processes.

Where a change is material, SIMI Swiss shall provide reasonable notice where practicable and subject to urgent legal, academic, security or partner requirements.

25. Electronic Notices Under Agreements

Where a student agreement or other institutional document permits electronic notice, notice may be provided through the designated address or system.

A learner who changes contact details without informing SIMI Swiss may remain responsible for communications sent to the most recently registered contact information.

The specific notice provisions of an applicable agreement shall prevail where they establish additional requirements.

26. Version Control

SIMI Swiss may maintain multiple versions of digital documents where amendments, corrections or updates occur.

Version-control information may include:

Document title;
Version number;
Approval date;
Effective date;
Revision history;
Responsible authority;
Superseded status.

Users shall rely on the current authorised version of a policy, programme document or institutional form.

An outdated copy shall not override a later version that was validly approved and communicated.

27. Corrections to Digital Records

SIMI Swiss may correct a digital record where it contains:

A transcription error;
A calculation error;
An incorrect date;
A formatting problem;
Duplicate information;
An inaccurate personal detail;
An administrative omission;
Another demonstrable record error.

A correction shall not be used to alter a valid academic judgement without the appropriate academic procedure.

Where a material correction is made, an audit or explanatory record may be retained.

28. Requests to Amend Records

A learner may request amendment of inaccurate personal or administrative information.

The request should identify:

The record concerned;
The information believed to be incorrect;
The proposed correction;
Supporting evidence where required.

SIMI Swiss may decline to alter a record that accurately reflects:

An academic judgement;
A decision made at the relevant time;
A communication actually issued;
A disciplinary or complaint outcome;
Historical information required for institutional integrity.

Where appropriate, a supplementary statement or later correction may be added without deleting the original historical record.

29. Duplicate and Replacement Documents

SIMI Swiss may issue a duplicate, replacement or digitally reissued document where permitted.

The process may require:

Identity verification;
Submission of a formal request;
Explanation of loss or damage;
Payment of an administrative fee;
Confirmation of current personal details;
Approval from the institution controlling the document.

A replacement may be marked or recorded as a duplicate or reissued document.

SIMI Swiss cannot independently replace a document issued by an external awarding organisation or partner university unless authorised to do so.

30. Digitally Issued Certificates and Transcripts

Where authorised, academic documents may be issued electronically.

Digital documents may include:

Electronic certificates;
Academic transcripts;
Completion letters;
Enrolment confirmations;
Verification statements;
Digital badges or credentials.

Verification features may include:

Secure links;
QR codes;
Digital signatures;
Unique reference numbers;
Verification portals;
Cryptographic credentials.

A digitally issued academic document remains subject to the authority of the institution identified as the issuer.

31. Qualification Verification

SIMI Swiss may provide electronic verification of records within its authority.

Verification may confirm:

Enrolment;
Registration period;
Programme participation;
Completion;
Qualification status;
Authenticity of a SIMI Swiss-issued record.

Requests concerning a qualification issued by another institution may need to be directed to the relevant awarding organisation or partner university.

SIMI Swiss shall not alter or expand a verification beyond what can be supported by official records.

32. Record Ownership and Institutional Custody

Institutional records created or maintained by SIMI Swiss remain under the custody and control of SIMI Swiss, subject to applicable law and programme arrangements.

A learner may have rights of access to personal information but does not own the institutional record itself.

SIMI Swiss may retain:

Original institutional decisions;
Audit histories;
Assessment records;
Communication records;
Contractual records;
Quality-assurance records;
Evidence required for qualification verification.

Providing a copy to the learner does not require deletion of the institutional record.

33. Records Held by Partner Institutions

Where a programme involves a partner university or awarding organisation, each institution may retain separate official records.

The responsible institution may control records concerning:

Formal university registration;
Partner assessment;
Student Pass sponsorship;
Progression;
Graduation;
Qualification issuance;
External complaints or appeals.

SIMI Swiss may receive or store copies necessary for coordination and quality assurance but cannot guarantee access to or alteration of records controlled by another institution.

34. Communication with Partners

SIMI Swiss may exchange electronic communications and records with authorised partners where reasonably necessary for:

Admission;
Registration;
Programme delivery;
Assessment;
Progression;
Learner support;
Quality assurance;
Visa or Student Pass administration;
Graduation;
Qualification issuance;
Complaints, appeals or investigations.

Only information reasonably relevant to the authorised purpose should be exchanged.

35. Confidentiality of Communications

Users shall protect confidential information contained in electronic communications.

They shall not:

Forward confidential messages without authority;
Publish private correspondence;
Share learner or staff information unnecessarily;
Distribute secure links or attachments;
Use institutional communications for harassment or public pressure;
Alter a communication in a misleading manner;
Present an edited message as a complete official record.

Confidentiality requirements continue after withdrawal, graduation or the end of an institutional role.

36. Recording Meetings and Calls

Online or telephone meetings shall not be recorded without appropriate authority.

Where an institutional recording is made, participants shall normally be informed.

A written meeting note, action record or approved recording may be retained for:

Academic administration;
Learner support;
Assessment;
Quality assurance;
Investigation;
Safeguarding;
Confirmation of agreed actions.

A participant who disputes a meeting record should raise the concern promptly through the appropriate channel.

37. Translation of Records and Communications

Where a document is translated, the original-language version may remain controlling unless the translation is formally approved as authoritative.

SIMI Swiss may require translations to be:

Completed by a qualified translator;
Certified;
Notarised;
Accompanied by the original document;
Verified by the issuing institution.

SIMI Swiss is not responsible for inaccuracies in an unofficial translation provided by an applicant, learner or third party.

38. Accessibility of Electronic Records

SIMI Swiss shall take reasonable steps to provide accessible electronic communications and records within its authority.

A learner experiencing an accessibility barrier should notify the designated channel and identify the required support.

Possible arrangements may include:

An alternative file format;
A readable document version;
Adjusted communication method;
Reasonable assistance accessing an institutional record;
Coordination with the responsible partner institution.

Accessibility adjustments shall not require alteration of the substantive content of an official record.

39. Retention of Electronic Records

Electronic records shall be retained according to their academic, legal, contractual, regulatory and operational significance.

Retention periods may differ for:

Applications;
Academic submissions;
Assessment records;
Financial records;
Communications;
Complaints and appeals;
Disciplinary matters;
Qualification records;
Identity and immigration documents;
System logs.

Academic and qualification records may be retained for an extended or permanent period where required for verification and institutional integrity.

40. Archiving and Deletion

Records that are no longer actively required may be:

Archived;
Restricted;
Anonymised;
Securely deleted;
Transferred to an authorised records system;
Retained under a legal or institutional hold.

Deletion from an active user interface does not necessarily mean that the record has been removed from backups, archives or official institutional systems.

SIMI Swiss shall not delete records that remain necessary for lawful, academic, contractual or quality-assurance purposes.

41. System Migration

SIMI Swiss may migrate records between authorised systems where necessary for:

Platform replacement;
Security;
Service continuity;
Operational improvement;
Partner coordination;
Regulatory compliance.

Reasonable steps shall be taken to preserve:

Record integrity;
Confidentiality;
Essential metadata;
Access controls;
Academic significance;
Audit information where required.

Changes in layout, format or system location shall not invalidate the underlying record.

42. Security of Electronic Records

Electronic records shall be protected through reasonable technical and organisational measures.

These may include:

Access controls;
Authentication;
Encryption;
Audit logs;
Backups;
Role-based permissions;
Secure transmission;
Incident-response procedures;
Provider controls;
Record-retention rules.

Users shall report suspected loss, alteration, unauthorised access or fraudulent use promptly.

43. Fraudulent or Manipulated Records

Users shall not:

Forge an electronic document;
Alter a certificate, transcript or institutional communication;
Manipulate metadata;
Create a false electronic signature;
Falsify a submission time;
Modify an official email or approval;
Generate a misleading digital credential;
Use another person’s identity;
Delete or conceal material evidence.

Suspected manipulation may result in verification, access restriction, academic or disciplinary action and referral to a partner institution or competent authority.

44. Disputes Concerning Electronic Records

Where the authenticity, content or delivery of an electronic record is disputed, SIMI Swiss may consider:

The relevant system record;
Audit trails;
Metadata;
Account security;
Delivery logs;
Electronic-signature evidence;
Copies held by the parties;
Partner or provider confirmation;
The surrounding circumstances.

The existence of a dispute does not automatically invalidate the record.

The matter shall be determined through the procedure appropriate to its academic, administrative, contractual or disciplinary nature.

45. Service Disruption

Where a system disruption materially prevents access, submission or signature, the affected person should notify SIMI Swiss promptly and provide available evidence.

SIMI Swiss may respond by:

Extending a deadline;
Reissuing a document;
Providing an alternative authorised channel;
Rescheduling the electronic process;
Coordinating with the service provider;
Accepting a temporary manual process.

A remedy shall depend on the actual effect of the disruption and shall not automatically apply where the problem arose from the user’s personal device, network or failure to act within a reasonable period.

46. Paper Alternatives

SIMI Swiss may provide a paper-based alternative where:

Required by law;
Reasonably necessary for accessibility;
An electronic process is unavailable;
A competent authority requires an original;
The institutional procedure permits it.

A request for paper processing may be subject to:

Additional time;
Identity verification;
Postal or courier costs;
Administrative charges;
Original-signature requirements;
Partner procedures.

Paper processing does not automatically replace electronic records already lawfully created.

47. External Providers

Electronic-signature, communication, storage and records systems may be operated by external providers.

Such providers may be responsible for:

Platform availability;
Technical authentication;
Electronic-signature certificates;
Data hosting;
Audit trails;
Security controls;
Service-specific terms.

SIMI Swiss shall take reasonable measures when selecting and managing providers within its authority but cannot guarantee uninterrupted operation of every external service.

48. Partner and Awarding-Institution Requirements

A partner university or awarding organisation may apply its own requirements concerning:

Official records;
Communication channels;
Signatures;
Identity verification;
Document certification;
Submission systems;
Retention;
Academic verification.

Learners shall comply with the requirements of the institution responsible for the relevant process.

SIMI Swiss cannot waive or replace requirements lawfully imposed by another competent institution.

49. Changes to Digital Record Procedures

SIMI Swiss may update its systems and procedures to reflect:

Changes in law;
Technology developments;
Security requirements;
Partner arrangements;
Institutional needs;
Quality-assurance requirements;
Improved verification methods.

Users shall follow the procedures in force at the time of the relevant communication, submission, signature or record request.

50. Shared Responsibility

SIMI Swiss shall take reasonable steps to maintain reliable, secure and accessible digital records and communication systems within its authority.

Applicants, learners and other users are responsible for:

Maintaining accurate contact information;
Monitoring official communications;
Protecting accounts and signing credentials;
Reviewing documents before approval;
Retaining relevant submission evidence;
Using authorised channels;
Reporting errors or security concerns promptly;
Avoiding alteration, impersonation or misrepresentation.

Responsible use of electronic records and communications supports academic integrity, administrative efficiency and reliable institutional decision-making.

Group 6 — Partner & International Pathways

In Detail

Part 31 — Institutional & Partner Roles

1. General Principles

SIMI Swiss may deliver higher education through institutional programmes, external awarding arrangements, partner universities and authorised support structures.

Where more than one institution participates in a programme, each institution shall act within its own legal, academic, regulatory and contractual authority.

Participation by multiple institutions does not mean that all institutions share the same responsibilities or authority.

The applicable programme documentation shall identify, where relevant:

The admitting institution;
The delivering institution;
The assessing institution;
The qualification-awarding institution;
The institution responsible for academic progression;
The institution responsible for student status;
The institution responsible for visa or Student Pass sponsorship;
The provider of supplementary academic or learner support;
The institution responsible for complaints, appeals or disciplinary matters.

2. Role of SIMI Swiss

SIMI Swiss is a private higher education institute operating within the legal framework applicable to private education providers in Switzerland.

Depending on the programme structure, SIMI Swiss may:

Develop institutional programmes;
Deliver teaching and learning;
Provide academic supervision;
Conduct institutional assessment;
Issue private institutional qualifications;
Coordinate integrated academic pathways;
Provide supplementary academic resources;
Support partner-delivered programmes;
Conduct quality assurance and quality control;
Provide learner-support services;
Coordinate international programme activities;
Maintain institutional academic records;
Facilitate recognition or credit-mapping processes within its authority.

The exact role of SIMI Swiss shall depend on the programme and shall not be assumed to be identical across all pathways.

3. SIMI Swiss Institutional Qualifications

Where a programme leads to a qualification issued by SIMI Swiss, SIMI Swiss retains responsibility for the academic requirements and institutional processes applicable to that qualification.

These may include:

Programme design;
Learning outcomes;
Academic delivery;
Assessment;
Credit decisions;
Academic progression;
Completion;
Certification;
Academic records;
Institutional quality assurance.

A SIMI Swiss qualification shall be represented accurately according to its legal and academic status and shall not be presented as an award issued by another institution.

4. External Awarding Organisations

SIMI Swiss may operate as an approved centre, delivery centre or authorised provider for an external awarding organisation.

Depending on the relevant arrangement, the awarding organisation may retain authority over:

Qualification specifications;
Assessment standards;
External verification;
Quality assurance;
Centre approval;
Certification;
Qualification registration;
Appeals or malpractice procedures;
Changes to qualification requirements.

SIMI Swiss shall comply with the requirements applicable to its approved role.

5. Approved-Centre Status

Approved-centre status permits SIMI Swiss to perform only the functions authorised by the relevant awarding organisation.

Such status does not:

Transfer the awarding organisation’s legal identity to SIMI Swiss;
Transfer the awarding organisation’s regulatory status to SIMI Swiss;
Make SIMI Swiss the qualification-awarding body where it is not;
Authorise SIMI Swiss to change externally controlled qualification requirements;
Permit SIMI Swiss to guarantee certification;
Permit SIMI Swiss to represent external recognition beyond the scope of the actual qualification.

The identity of the qualification issuer shall be stated accurately.

6. Partner Universities

SIMI Swiss may cooperate with universities or other higher education institutions for programmes delivered, assessed or awarded under the authority of those institutions.

Depending on the programme, a partner university may be responsible for:

Admission;
Registration;
Full-time student status;
Teaching;
Research supervision;
Assessment;
Academic progression;
Campus access;
Student services;
Visa or Student Pass sponsorship;
Graduation;
Qualification issuance;
Academic records;
Complaints or appeals.

The university’s authority shall be determined by the applicable agreement, programme approval and institutional regulations.

7. Partner University Academic Authority

Where a qualification is issued by a partner university, that university retains final authority over the academic decisions reserved to it.

Such authority may include:

Admission approval;
Recognition of prior learning;
Research-topic approval;
Supervisor appointment;
Assessment approval;
Progression;
Viva voce outcomes;
Thesis acceptance;
Graduation;
Qualification issuance;
Withdrawal or correction of an award.

SIMI Swiss may support or coordinate these processes but shall not replace the partner university’s final academic authority.

8. Supplementary Role of SIMI Swiss in Partner Programmes

SIMI Swiss may provide supplementary academic and institutional resources to a partner-delivered programme.

Such support may include:

Academic preparation;
Research-development support;
Supplementary supervision;
Academic writing guidance;
Methodology support;
Digital learning resources;
Learner coordination;
Progress monitoring;
International faculty resources;
Quality coordination;
Academic communication support;
Local or international learner services.

Supplementary support shall not be represented as replacing the partner university’s approved programme delivery where that university retains responsibility.

9. SIMI-Powered Resources

A programme described as supported, powered or supplemented by SIMI Swiss may benefit from academic, digital, administrative or learner resources provided by SIMI Swiss.

Such wording may refer to:

Additional faculty resources;
Academic guidance;
Digital systems;
Research support;
Programme coordination;
Learner services;
Quality monitoring;
International academic networks.

The term does not, by itself, identify the degree-awarding institution or transfer academic authority from the responsible university.

10. Programme Coordination

SIMI Swiss may act as an international programme coordinator where multiple institutions or services are involved.

Coordination may include:

Aligning programme schedules;
Supporting learner communication;
Monitoring progress;
Coordinating documents;
Liaising with academic teams;
Supporting quality-assurance processes;
Facilitating communication between learners and partners;
Monitoring agreed service standards.

Coordination does not create authority to override a decision legally or academically reserved to another institution.

11. Academic Delivery

Academic delivery may be provided by:

SIMI Swiss;
A partner university;
An external awarding structure;
Jointly coordinated academic teams;
Another authorised institution.

The responsible delivery structure shall be stated in the applicable programme documentation.

The physical or digital location from which a learner receives support does not, by itself, determine the identity of the qualification-awarding institution.

12. Assessment Responsibility

Assessment authority may differ according to the programme.

SIMI Swiss may:

Set and assess institutional assessments;
Conduct internal marking;
Provide academic feedback;
Prepare learners for an external assessment;
Support assessment administration;
Conduct preliminary academic review.

An external awarding organisation or partner university may retain responsibility for:

Final assessment approval;
External verification;
Moderation;
Examination-board decisions;
Research defence;
Final grading;
Award confirmation.

Learners shall follow the assessment requirements of the institution controlling the relevant qualification.

13. Research Supervision

Research supervision may be provided through SIMI Swiss, a partner university or a coordinated model involving both.

A supervisor’s role may include:

Academic guidance;
Research-methodology support;
Progress review;
Feedback on research development;
Preparation for proposal defence or viva voce.

A supervisor does not normally have authority to guarantee:

Proposal approval;
Ethics approval;
Examination outcomes;
Thesis acceptance;
Graduation;
Qualification issuance.

Final academic decisions remain with the competent academic body.

14. Admission Responsibility

Admission may involve one or more stages.

SIMI Swiss may:

Receive an application;
Conduct preliminary eligibility review;
Verify documents;
Provide academic guidance;
Recommend an applicant;
Coordinate submission to a partner institution.

Where final admission authority belongs to a partner university or awarding institution, only that institution may confirm final admission within its authority.

An applicant shall not assume that preliminary acceptance, payment or recommendation constitutes final admission where additional approval remains outstanding.

15. Registration Responsibility

Registration may occur separately with:

SIMI Swiss;
An awarding organisation;
A partner university;
A regulatory or immigration system.

Registration with one institution does not automatically establish registration with another.

The learner is responsible for completing all required registration stages within the stated deadlines.

16. Learner Status

Learner status shall depend on the relevant programme arrangement.

A learner may be:

A SIMI Swiss institutional learner;
Registered with an external awarding organisation;
A formal student of a partner university;
Registered simultaneously with more than one institution under an integrated pathway.

Each status may carry different:

Academic rights;
Access rights;
Student services;
Regulatory conditions;
Visa implications;
Qualification entitlements.

The existence of one learner status shall not be represented as automatically creating another.

17. Visa and Student Pass Responsibility

Where a programme requires a Student Visa or Student Pass, formal sponsorship and immigration administration shall normally be controlled by the responsible university and competent public authorities.

SIMI Swiss may provide reasonable assistance including:

Document coordination;
Process information;
Learner preparation;
Communication support;
Liaison with the partner institution.

SIMI Swiss does not independently:

Issue a visa;
Issue a Student Pass;
Approve immigration status;
Guarantee processing time;
Guarantee approval;
Override an immigration decision.

Learners remain responsible for complying with applicable immigration requirements.

18. Local Support Providers

SIMI Swiss or a partner institution may appoint authorised local support providers for defined services.

These services may include:

Learner communication;
Document collection;
Orientation;
Arrival support;
Accommodation information;
Administrative coordination;
Local learner assistance.

A local support provider does not automatically have authority to:

Admit learners;
Award qualifications;
Change tuition obligations;
Alter academic requirements;
Make binding academic decisions;
Guarantee immigration outcomes;
Represent itself as the university or awarding institution.

Its authority shall be limited to the services expressly assigned.

19. Recruitment Representatives and Agents

Where an authorised representative assists with recruitment or application support, the representative shall act only within the authority granted.

Representatives may provide:

Programme information;
Application guidance;
Document assistance;
Communication support.

Unless expressly authorised, a representative shall not:

Guarantee admission;
Guarantee a qualification;
Guarantee recognition;
Guarantee visa approval;
Alter official fees;
Sign documents on behalf of a learner;
Make commitments on behalf of SIMI Swiss or a partner university;
Provide inaccurate statements concerning accreditation or recognition.

Learners should rely on official written programme information for material decisions.

20. No Transfer of Institutional Status

A partnership, approved-centre arrangement, validation arrangement or delivery agreement does not merge the participating institutions into a single legal entity.

Accordingly:

Each institution retains its own legal identity;
Each institution retains its own regulatory status;
Accreditation held by one institution does not automatically transfer to another;
Awarding authority remains with the institution legally authorised to issue the qualification;
Student status shall arise only where formally established;
Recognition shall depend on the qualification and institution concerned.

Marketing or programme information shall not imply otherwise.

21. Accreditation and Recognition of Partners

Where SIMI Swiss refers to the accreditation, licensing, registration or recognition of a partner institution, the reference shall relate to that institution and its applicable scope.

Such status shall not automatically mean that:

SIMI Swiss holds the same status;
Every SIMI Swiss programme falls within the partner’s accreditation;
Every programme offered by the partner has identical status;
Every qualification will be recognised in every jurisdiction.

The relevant institution, programme, qualification and delivery arrangement should be considered separately.

22. Programme-Specific Documentation

Because roles may differ between programmes, learners should rely on programme-specific documents to understand the applicable structure.

These may include:

Programme specification;
Offer letter;
Student agreement;
Awarding information;
Partner information;
Fee schedule;
Delivery schedule;
Student handbook;
Visa or Student Pass documentation;
Qualification pathway information.

Where programme-specific documents provide a more precise allocation of responsibilities, that allocation shall apply to the programme concerned.

23. Conflicting Information

Where a learner receives information that appears inconsistent concerning institutional roles, the learner should seek clarification through an official channel.

SIMI Swiss may correct:

Outdated information;
Unauthorised statements;
Representative errors;
Marketing inaccuracies;
Administrative misunderstandings.

An informal statement shall not override an authorised programme document unless formally corrected or amended.

24. Responsibility Matrix

SIMI Swiss may use a responsibility matrix or equivalent programme document to identify which institution is responsible for each function.

The matrix may cover:

Admission;
Registration;
Delivery;
Supervision;
Assessment;
Academic approval;
Learner support;
Visa sponsorship;
Campus access;
Progression;
Complaints;
Appeals;
Graduation;
Certification.

Where such a matrix forms part of the programme documentation, it shall guide the allocation of operational responsibilities.

25. Shared Activities

Some activities may involve more than one institution.

Shared activities may include:

Programme design;
Academic monitoring;
Faculty participation;
Learner support;
Research supervision;
Quality assurance;
Progress review;
International coordination.

Shared participation does not necessarily create joint legal responsibility for every aspect of the programme.

The responsibility for a specific decision shall depend on the authority allocated to the relevant institution.

26. Quality Assurance

SIMI Swiss may conduct quality-assurance activities relating to programmes delivered through partners.

These may include:

Academic monitoring;
Learner feedback;
Faculty review;
Assessment monitoring;
Progress analysis;
Service review;
Partner performance review;
Corrective-action monitoring;
Continuous improvement.

SIMI Swiss quality monitoring does not remove the quality-assurance obligations of a partner university or external awarding organisation.

27. External Quality Assurance

Where a partner or awarding organisation is subject to external regulation or quality assurance, that institution shall remain responsible for its own compliance.

SIMI Swiss may support the process by providing:

Records;
Programme information;
Assessment evidence;
Learner data;
Quality reports;
Other information within its authority.

SIMI Swiss shall not claim that another institution’s regulatory approval applies to matters outside its actual scope.

28. Institutional Decisions

Each participating institution shall be responsible for decisions falling within its authority.

SIMI Swiss may make decisions concerning:

Its own institutional programmes;
Its own services;
Its own academic processes;
Its own records;
Its own contractual responsibilities.

A partner institution may make decisions concerning matters reserved to it.

Neither institution is required to adopt a decision made outside the other institution’s authority unless the applicable agreement provides otherwise.

29. Communication of Partner Decisions

SIMI Swiss may communicate a partner decision to a learner where it acts as programme coordinator.

Such communication does not mean that SIMI Swiss made the underlying decision.

Where appropriate, the communication shall identify the institution responsible for:

The decision;
Any required action;
Review or appeal;
Further documentation.

SIMI Swiss shall not independently alter a binding partner decision outside its authority.

30. Complaints and Appeals

A complaint or appeal shall normally be addressed to the institution having authority over the matter concerned.

For example:

A SIMI Swiss service complaint may be handled by SIMI Swiss;
A partner-university academic decision may be subject to the university’s appeal procedure;
An awarding-organisation decision may be subject to that organisation’s procedure;
An immigration decision shall remain with the competent public authority.

SIMI Swiss may assist learners in identifying or accessing the correct procedure.

31. Financial Responsibilities

Different institutions or providers may charge different fees associated with a programme.

These may include:

Tuition;
Registration;
Assessment;
Certification;
Student Pass processing;
Insurance;
Campus services;
Extension;
Graduation;
External verification.

The party entitled to receive or retain a fee shall depend on the relevant agreement and fee schedule.

Payment to one institution does not automatically discharge an obligation payable to another party.

32. Third-Party Costs

SIMI Swiss may collect or coordinate third-party charges where authorised.

Where this occurs:

The nature of the charge should be identified;
The amount may be subject to change by the third party;
The third party may control refundability;
Processing may depend on the learner meeting external requirements.

SIMI Swiss does not control fees independently set by public authorities, universities, insurers or other external providers.

33. No Guarantee of Third-Party Performance

SIMI Swiss shall take reasonable steps in selecting, coordinating and monitoring participating partners within its authority.

However, SIMI Swiss cannot guarantee that an independent partner or external authority will:

Approve an application;
Maintain a particular processing timeframe;
Accept a recognition request;
Issue a visa;
Approve a Student Pass renewal;
Make a particular academic decision;
Continue a service indefinitely;
Maintain unchanged fees or regulations.

Where a material problem arises, SIMI Swiss shall act in accordance with the applicable agreement and programme-continuity procedures.

34. Changes in Partner Requirements

Partner universities, awarding organisations and public authorities may amend:

Admission requirements;
Academic regulations;
Assessment procedures;
Fee structures;
Visa requirements;
Qualification specifications;
Graduation procedures;
Digital systems;
Quality-assurance requirements.

SIMI Swiss may be required to implement or communicate such changes where they lawfully apply to an active programme.

Where reasonably practicable, learners shall receive appropriate notice of material changes affecting their studies.

35. Change of Institutional Roles

The allocation of operational responsibilities may change where necessary due to:

Regulatory requirements;
Partner restructuring;
Programme approval changes;
Service improvement;
Technology changes;
Institutional reorganisation;
Programme-continuity measures.

Any material change shall be managed according to the applicable programme agreement and Part 36 — Partner Changes, Programme Continuity & Teach-Out.

36. Institutional Independence

SIMI Swiss and its partners remain institutionally independent unless a specific legal arrangement states otherwise.

Nothing in a programme relationship shall automatically create:

A legal partnership in the general commercial sense;
Joint ownership;
Employment;
Agency authority;
Joint regulatory status;
A right for one institution to bind another outside agreed authority.

The academic and operational relationship shall be governed by the actual written arrangements between the institutions.

37. Learner Responsibility to Understand the Structure

Learners are responsible for reviewing the material programme information provided before enrolment and during study.

Learners should understand:

Who provides the programme;
Who awards each qualification;
Who controls academic decisions;
Who holds formal student status;
Which institution provides campus access;
Which institution sponsors immigration status;
Which procedures apply to complaints and appeals;
Which fees are payable to which party.

Where any aspect is unclear, the learner should obtain written clarification before relying on an assumption.

38. Accurate Public Representation by Learners

Learners and graduates shall describe their institutional relationship and qualifications accurately.

They shall not:

Present SIMI Swiss as the issuer of a partner-university qualification;
Present a partner university as the issuer of a SIMI Swiss institutional qualification;
Claim student status with an institution where no such status exists;
Misstate programme delivery;
Claim accreditation or recognition not applicable to the relevant programme;
Represent supplementary support as qualification-awarding authority.

Accurate representation protects the learner, SIMI Swiss and participating institutions.

39. Records of Institutional Responsibility

SIMI Swiss may retain records demonstrating:

Programme structure;
Partner responsibilities;
Awarding arrangements;
Learner registration;
Academic coordination;
Quality assurance;
Communications;
Changes in programme roles.

Such records may be used for institutional governance, learner protection, quality assurance, dispute resolution and verification.

40. Limitation of Institutional Authority

SIMI Swiss may provide information, coordination and documentation only within the scope permitted by:

Applicable law;
Its institutional authority;
Programme arrangements;
Partner agreements;
Established procedures;
Available official records.

Unless required by law or an express written obligation, SIMI Swiss is not required to perform an action outside its authority, responsibilities or contractual commitments.

Support or coordination provided by SIMI Swiss shall not constitute a guarantee of a decision reserved to another institution or competent authority.

41. Shared Commitment to Learner Protection

SIMI Swiss seeks to structure partner relationships so that learners can clearly understand where responsibility sits throughout the academic journey.

Where multiple institutions are involved, SIMI Swiss shall seek to support:

Transparent programme information;
Clear allocation of responsibilities;
Appropriate academic coordination;
Reliable communication;
Quality monitoring;
Reasonable continuity arrangements;
Accurate qualification representation.

Learners, SIMI Swiss and participating institutions share responsibility for following the procedures and requirements applicable to their respective roles.

Part 32 — Programme Delivery & Responsibility Allocation

1. General Principles

SIMI Swiss programmes may be delivered through different institutional structures depending on the qualification, study mode, awarding arrangement and partner relationship.

Programme delivery may involve:

SIMI Swiss directly;
An external awarding organisation;
A partner university;
Authorised faculty or supervisors;
Approved local support providers;
Digital platforms;
A combination of participating institutions.

The institution responsible for each function shall be determined by the applicable programme documentation, institutional agreement and regulatory framework.

2. Programme Delivery Models

Programme delivery may include:

SIMI Swiss institutional delivery;
Online delivery;
Live Class Direct™ delivery;
Research-based delivery;
Competency-based pathways;
Partner-university campus delivery;
Integrated academic pathways;
Single or multiple qualification structures;
Supplementary SIMI-powered academic support.

The same operational model shall not be assumed to apply to every SIMI Swiss programme.

3. Programme-Specific Allocation of Responsibility

Each programme may allocate responsibilities differently according to its academic and institutional structure.

Relevant responsibilities may include:

Recruitment;
Admission;
Document verification;
Registration;
Programme orientation;
Teaching;
Academic supervision;
Assessment;
Moderation;
Quality assurance;
Learner support;
Campus services;
Progression;
Graduation;
Qualification issuance;
Visa or Student Pass administration.

Learners should refer to the official programme documentation for the allocation applicable to their pathway.

4. Institutional Programme Delivery

Where SIMI Swiss directly delivers an institutional programme, SIMI Swiss may be responsible for:

Curriculum implementation;
Faculty appointment;
Teaching;
Academic support;
Assessment;
Progression;
Learner records;
Quality assurance;
Completion approval;
Qualification issuance.

Such responsibility shall relate only to the programme and qualification falling within SIMI Swiss’s institutional authority.

5. External Awarding Delivery

Where a programme leads to an externally awarded qualification, SIMI Swiss may perform authorised delivery functions while the awarding organisation retains control over defined qualification requirements.

SIMI Swiss may be responsible for:

Teaching;
Learner support;
Internal assessment;
Assessment administration;
Internal quality assurance;
Learner registration support;
Evidence preparation.

The awarding organisation may retain responsibility for:

Qualification specifications;
External quality assurance;
Assessment verification;
Certification;
Centre monitoring;
Final qualification requirements.

The applicable external rules shall form part of the programme requirements.

6. Partner-University Campus Delivery

Where a programme is delivered through a partner university, the partner university may retain primary responsibility for full-time academic delivery.

This may include:

Formal admission;
University registration;
Campus-based teaching;
University supervision;
Academic assessment;
Attendance monitoring;
Progression;
Student services;
Graduation;
Qualification issuance.

SIMI Swiss may supplement the programme through additional resources, coordination and learner support where agreed.

7. Online Programme Delivery

Online programmes may be delivered through digital systems designed to support synchronous and asynchronous academic participation.

Online delivery may include:

Live teaching;
Recorded academic resources;
Digital learning materials;
Online supervision;
Digital assessment;
Academic discussion;
Research support;
Learner services;
Electronic academic records.

The online nature of a programme shall not reduce the applicable learning outcomes or assessment standards.

8. Live Class Direct™

Where Live Class Direct™ is used, teaching is delivered through scheduled live academic interaction rather than relying solely on self-paced learning materials.

Live Class Direct™ may include:

Faculty-led classes;
Tutorials;
Workshops;
Academic discussion;
Research-methodology sessions;
Assessment preparation;
Supervision or consultation.

The frequency and format shall depend on the programme design.

9. Research-Based Delivery

Research-based programmes may be structured primarily around supervised independent research.

Programme delivery may include:

Research orientation;
Methodology development;
Proposal preparation;
Proposal defence;
Individual supervision;
Research progress review;
Ethics processes;
Dissertation or thesis development;
Viva voce preparation;
Correction stages.

Research supervision supports the learner’s work but does not transfer responsibility for producing the research to the supervisor or institution.

10. Competency-Based Delivery

Competency-based pathways may evaluate demonstrated learning and competence rather than requiring repetition of learning already achieved.

Such pathways may use:

Recognition of Prior Learning;
Competency mapping;
Mapping Plus™;
Portfolio assessment;
Professional evidence;
Interviews;
Challenge assessments;
Gap learning;
Supplementary academic work.

Competency-based delivery shall not remove the requirement to demonstrate the learning outcomes required for the qualification.

11. Integrated Programme Structures

An integrated pathway may connect more than one academic component or qualification within a coordinated study structure.

Integration may involve:

Shared learning outcomes;
Credit recognition;
Mapping of prior learning;
Progressive academic levels;
Research integration;
Reduced duplication;
Coordinated assessment;
Separate qualification requirements.

Integration does not mean that the participating qualifications become a single award unless formally structured as such.

12. Faculty Responsibility

Faculty members shall perform the academic duties assigned to them within the programme.

Responsibilities may include:

Teaching;
Academic guidance;
Assessment;
Feedback;
Learner engagement;
Research support;
Progress reporting;
Compliance with quality requirements.

Faculty members shall not make commitments outside their assigned authority concerning:

Admission;
Fees;
Recognition;
Qualification issuance;
Visa approval;
Partner decisions;
Graduation guarantees.

13. Supervisor Responsibility

Research supervisors are responsible for providing appropriate academic guidance within the scope of their appointment.

A supervisor may:

Discuss research direction;
Review draft work;
Provide methodological guidance;
Monitor progress;
Identify academic weaknesses;
Recommend readiness for milestones.

A supervisor does not guarantee:

Ethics approval;
Proposal approval;
Acceptance of a dissertation;
Viva voce success;
Publication;
Qualification issuance.

The learner retains responsibility for the originality, quality and completion of the research.

14. Learner Responsibility in Programme Delivery

Programme delivery requires active learner participation.

Learners are responsible for:

Attending required activities;
Completing assigned learning;
Preparing for academic sessions;
Meeting assessment deadlines;
Maintaining communication;
Participating in supervision;
Completing required research;
Following academic instructions;
Maintaining appropriate progress.

The institution provides the learning environment and academic resources, while achievement remains dependent on the learner’s own participation and performance.

15. Academic Timetables

SIMI Swiss or the responsible institution may establish academic schedules for:

Teaching;
Supervision;
Assessments;
Research milestones;
Examinations;
Proposal defence;
Viva voce;
Academic breaks;
Graduation processes.

Schedules may be adjusted where reasonably required by:

Faculty availability;
Partner requirements;
Academic sequencing;
Public holidays;
Technical circumstances;
Regulatory requirements;
Operational necessity.

Reasonable notice shall be provided where practicable.

16. Faculty Allocation

Learners do not normally have an unconditional right to a particular faculty member, assessor or supervisor.

SIMI Swiss or the responsible institution may change academic personnel due to:

Availability;
Academic expertise;
Workload;
Conflict of interest;
Illness;
Employment change;
Quality concerns;
Programme requirements.

A change of faculty or supervisor shall not, by itself, constitute a material change to the programme where appropriate academic continuity is maintained.

17. Academic Resources

Programme delivery may include access to resources such as:

Digital learning materials;
Libraries;
Academic databases;
Research resources;
Templates;
Academic guidance;
Digital platforms;
Campus facilities where applicable;
Faculty and supervisor support.

Access shall depend on:

Programme structure;
Registration status;
Licence conditions;
Partner arrangements;
Study mode;
Academic purpose.

Not every resource offered by an institution shall necessarily be available to every learner.

18. Campus Facilities

Where a programme includes campus-based study, the responsible university determines access to:

Classrooms;
Libraries;
Laboratories;
Research facilities;
Student services;
Study spaces;
Campus activities.

Access may depend on:

Active university registration;
Facility rules;
Programme requirements;
Health and safety;
Security;
Operating hours;
Availability.

SIMI Swiss cannot independently grant access to facilities controlled by a partner university.

19. Delivery Location

The location of programme activity may vary according to the delivery model.

Programme activity may take place:

Online;
At SIMI Swiss-authorised facilities;
At a partner university;
At approved research or professional locations;
Through a combination of physical and digital environments.

The location at which support is received does not necessarily determine the qualification-awarding institution.

20. Changes in Delivery Location

Where reasonably necessary, the location of a scheduled activity may be changed.

A change may arise due to:

Campus availability;
Safety;
Regulatory requirements;
Faculty arrangements;
Technology;
Partner decisions;
Events beyond reasonable control.

SIMI Swiss or the responsible institution shall seek to provide an academically appropriate alternative where a material activity is affected.

21. Language of Delivery

The language of instruction and assessment shall be stated in the programme documentation.

Different programme components may, where approved, use different languages for:

Teaching;
Support;
Research supervision;
Administrative communication.

The learner remains responsible for demonstrating the language capability required for assessment and qualification completion.

Translation support does not automatically alter the official language of assessment.

22. Academic Materials

Programme materials may be revised during delivery to:

Improve academic quality;
Update references;
Reflect changes in the discipline;
Correct errors;
Incorporate regulatory requirements;
Improve digital delivery;
Respond to partner requirements.

Reasonable academic updating does not constitute a change in qualification where the essential learning outcomes and academic level remain intact.

23. Assessment Allocation

Assessment responsibilities may be divided among participating institutions.

For example:

SIMI Swiss may conduct internal assessment;
An awarding organisation may verify assessment;
A partner university may conduct final examinations;
An external examiner may review academic standards;
A Research Board may approve research progression.

The learner shall comply with all assessment stages required by the applicable qualification.

24. Moderation and Verification

Assessment may be subject to:

Internal moderation;
Second marking;
External moderation;
External verification;
Assessment-board approval;
Research-board approval;
Partner-university review.

A mark communicated before completion of the required approval process may remain provisional.

25. Quality Control During Delivery

SIMI Swiss may monitor programme delivery through:

Class observations;
Faculty review;
Learner feedback;
Assessment analysis;
Supervisor reports;
Progress monitoring;
Academic audits;
Partner meetings;
Review of learner outcomes.

Where a concern is identified, SIMI Swiss may require corrective action within its authority.

26. Continuous Improvement

Programme delivery may be improved during an active programme where changes do not unfairly disadvantage learners.

Improvement may include:

Updated teaching methods;
Improved digital platforms;
Additional academic support;
Revised scheduling;
Enhanced learning resources;
Changes to administrative processes;
Strengthened quality controls.

Changes shall preserve the integrity of the programme and applicable qualification requirements.

27. Learner Feedback

SIMI Swiss may invite learners to provide feedback concerning:

Teaching;
Supervision;
Digital systems;
Academic resources;
Learner services;
Partner services;
Programme organisation.

Feedback may support institutional improvement but does not automatically require implementation of every learner preference.

28. Delivery Through External Specialists

SIMI Swiss or a partner may appoint external specialists, guest lecturers or visiting academics.

Such participation may include:

Specialist teaching;
Workshops;
Research guidance;
Industry perspectives;
Academic review.

External specialists shall operate within the academic authority assigned to them and shall not automatically become representatives authorised to make institutional commitments.

29. Substitution of Academic Personnel

Where an assigned academic person becomes unavailable, the responsible institution may appoint a suitable replacement.

The replacement should have qualifications or expertise reasonably appropriate to the academic role.

The learner shall cooperate with reasonable transition arrangements.

A replacement does not automatically create entitlement to:

Refund;
Programme withdrawal without consequence;
Extension;
A particular alternative academic.

Any material academic impact shall be considered reasonably.

30. Academic Support Versus Assessment

Academic support and formal assessment are distinct functions.

A person providing academic guidance may not necessarily:

Make the final assessment decision;
Approve graduation;
Approve an award;
Overturn an Assessment Board;
Waive academic requirements.

Learners shall not rely on informal feedback as a guarantee of a final assessment outcome.

31. Supplementary Support

Supplementary support may be provided in addition to the approved core programme.

It may include:

Academic writing support;
Research guidance;
Additional supervision;
Digital learning resources;
Study planning;
Language-related academic support;
Methodology workshops;
Learner coordination.

Supplementary support does not alter the qualification requirements unless formally approved.

32. Support Provided by SIMI Swiss in Partner Programmes

Where the core programme belongs to a partner university, SIMI Swiss may provide supplementary support without becoming the degree-awarding institution.

Such support may include:

Pre-entry academic preparation;
Research-topic development;
Additional academic resources;
Supplementary supervisor access;
Research support;
Learner progress coordination;
International academic input.

The partner university remains responsible for the academic functions assigned to it.

33. Local Operational Support

Local support services may be provided to assist learners with practical matters.

These may include:

Orientation;
Arrival guidance;
Accommodation information;
Administrative coordination;
Local communication;
Campus-navigation support.

Local operational support shall be governed more specifically by Part 33 — Local Support Services.

34. External Service Providers

Certain non-academic services may be provided by independent third parties.

These may include:

Accommodation;
Transport;
Insurance;
Technology;
Payment services;
Medical services;
Immigration-processing services.

Unless expressly stated otherwise, such providers remain independently responsible for their own services.

SIMI Swiss does not guarantee the performance of an independent provider beyond its own contractual responsibilities.

35. Academic Continuity

SIMI Swiss and participating institutions shall seek to maintain reasonable academic continuity where programme delivery is disrupted.

Measures may include:

Rescheduling;
Replacement faculty;
Alternative digital delivery;
Alternative campus arrangements;
Additional academic resources;
Adjusted assessment dates;
Revised supervision arrangements.

The appropriate measure shall depend on the nature and duration of the disruption.

36. Force Majeure and Events Beyond Reasonable Control

Programme delivery may be affected by events beyond the reasonable control of SIMI Swiss or a partner institution.

Such events may include:

Natural disasters;
Public-health emergencies;
War or civil disturbance;
Government restrictions;
Travel restrictions;
Major infrastructure failure;
Cybersecurity incidents;
Widespread telecommunications failure;
Closure by competent authorities.

Where such circumstances arise, reasonable efforts shall be made to maintain academic continuity.

A temporary change in delivery method due to such circumstances does not automatically entitle the learner to a refund where the academic service can reasonably continue.

37. Temporary Change of Delivery Mode

A physical activity may temporarily move online, or an online activity may be rescheduled or relocated, where reasonably necessary.

Such a change may be appropriate where:

Campus access is unavailable;
Travel is restricted;
Faculty cannot attend physically;
Safety requires alternative delivery;
Technical or institutional circumstances require adjustment.

The alternative shall seek to preserve the intended academic purpose.

38. Material Programme Changes

A material programme change is a change that substantially affects the agreed academic structure or learner commitment.

Examples may include:

Removal of a substantial programme component;
Change of awarding institution;
Discontinuation of the qualification;
Major change in study mode;
Significant reduction of academic provision;
Closure of the delivery arrangement.

Material changes shall be managed through the applicable continuity and teach-out procedures.

39. Non-Material Programme Changes

Changes shall not normally be considered material where they involve:

Faculty substitution;
Updated reading lists;
Minor scheduling changes;
Improved digital systems;
Reorganisation of learning activities;
Updated teaching materials;
Administrative process changes;
Comparable changes in facilities.

Such changes may be implemented where academically and operationally reasonable.

40. Responsibility for Programme Approvals

Each institution is responsible for obtaining and maintaining approvals required for the functions under its authority.

This may include:

Internal academic approval;
Awarding-body approval;
Regulatory approval;
Campus approval;
Online-delivery approval;
Professional-body approval;
Immigration sponsorship authority.

SIMI Swiss shall not represent that it holds an approval belonging to another institution.

41. Responsibility for Compliance

Participating institutions are responsible for compliance within their respective roles.

SIMI Swiss may be responsible for matters including:

Its institutional delivery;
Its learner services;
Its digital systems;
Its internal quality procedures.

Partner universities or awarding organisations remain responsible for matters governed by their own regulatory and academic authority.

42. Learner Reliance on Official Programme Information

Learners shall rely on official written programme information when determining:

Delivery mode;
Study location;
Qualification issuer;
Academic responsibilities;
Assessment structure;
Campus status;
Student status;
External requirements.

Informal representations shall not override authorised programme documentation.

43. Unauthorised Promises

No staff member, faculty member, representative, agent or support provider may make a binding promise outside the authority assigned to that person.

Unauthorised promises may include guarantees concerning:

Graduation;
Academic results;
Completion time;
Qualification recognition;
Visa approval;
Admission;
Partner decisions;
Employment outcomes.

SIMI Swiss may correct or withdraw an unauthorised statement.

44. Responsibility for Recognition Outcomes

Programme delivery and successful qualification completion do not guarantee recognition by every employer, institution, professional body or public authority.

Recognition remains subject to:

The qualification concerned;
The issuing institution;
Applicable local law;
The intended purpose;
Third-party requirements.

This shall be governed further by Part 35 — International Recognition & Cross-Border Use.

45. Documentation of Delivery

SIMI Swiss may retain records relating to programme delivery, including:

Faculty allocation;
Timetables;
Attendance;
Teaching activity;
Assessment;
Supervision;
Learner support;
Quality assurance;
Partner coordination;
Programme changes.

These records may be used for academic governance, quality assurance, learner protection and external review.

46. Allocation of Liability

Each institution shall normally be responsible for its own acts, omissions, services and decisions within the scope of its assigned responsibilities and applicable law.

SIMI Swiss shall not automatically assume responsibility for:

A partner university’s academic decision;
An awarding organisation’s certification decision;
An immigration authority’s decision;
An independent provider’s service failure;
A learner’s failure to comply with programme requirements.

Nothing in this Policy excludes liability that cannot lawfully be excluded.

47. Responsibility Matrix and Programme Documentation

Where a responsibility matrix, programme handbook or equivalent document is issued, it may identify the operational allocation between participating institutions.

The matrix may specify responsibility for:

Admission;
Registration;
Teaching;
Supervision;
Assessment;
Student support;
Campus access;
Visa processes;
Academic appeals;
Qualification issuance.

Where a programme-specific allocation is more precise than this general Policy, the programme-specific allocation shall govern the relevant operational matter.

48. Cooperation Between Institutions

SIMI Swiss seeks to maintain effective cooperation with participating institutions through:

Defined responsibilities;
Academic coordination;
Information sharing;
Quality monitoring;
Learner-support processes;
Escalation procedures;
Programme review.

Cooperation does not remove the institutional independence of the participating organisations.

49. Learner Protection

Where programme delivery involves multiple institutions, SIMI Swiss shall seek to ensure that learners receive reasonable clarity concerning:

Where they are registered;
Who delivers the academic programme;
Who awards the qualification;
Who makes final academic decisions;
Where support is provided;
Which complaints or appeals procedure applies.

Where an operational ambiguity materially affects a learner, SIMI Swiss shall seek reasonable clarification or coordination within its authority.

50. Shared Responsibility

Effective programme delivery depends on cooperation between:

SIMI Swiss;
Awarding organisations;
Partner universities;
Faculty members;
Supervisors;
Local support providers;
External service providers;
Learners.

Each participant is responsible for performing the role assigned to it.

SIMI Swiss shall provide, coordinate or support programme delivery only within the scope of its lawful authority, institutional responsibilities and applicable programme arrangements.

Part 33 — Local Support Services

1. General Principles

SIMI Swiss may provide or coordinate local support services to assist learners participating in international, partner-based or campus pathways.

Local support is intended to facilitate the learner experience and may complement, but does not replace:

Academic delivery;
Partner-university student services;
Awarding authority;
Immigration authority;
Professional services;
The learner’s own responsibilities.

The scope of local support shall depend on the programme, location and applicable institutional arrangements.

2. Purpose of Local Support

Local support may assist learners with practical matters before arrival, during study and, where applicable, at programme completion.

Services may include:

Pre-arrival guidance;
Arrival coordination;
Airport assistance;
Orientation;
Accommodation information;
Local communication support;
Campus-navigation guidance;
Administrative coordination;
Learner welfare referral;
Programme-related logistical assistance.

Not every service is included in every programme.

3. Providers of Local Support

Local support may be provided by:

SIMI Swiss personnel;
A partner university;
An authorised local support unit;
A contracted service provider;
An approved representative;
Another organisation formally assigned to a defined function.

The identity and role of the provider may vary between programmes and locations.

4. Limits of Local Support Authority

A local support provider shall operate only within the responsibilities expressly assigned to it.

Unless specifically authorised, a local support provider shall not:

Make final admission decisions;
Award academic credit;
Assess academic work;
Approve academic progression;
Award qualifications;
Change tuition obligations;
Waive academic requirements;
Guarantee Student Pass or visa approval;
Alter partner-university decisions;
Make binding commitments on behalf of SIMI Swiss.

Learners should seek official written confirmation where a matter falls outside routine support.

5. Distinction from Academic Delivery

Local administrative or logistical support does not, by itself, constitute academic programme delivery.

A local support provider may assist with:

Scheduling;
Communication;
Documents;
Orientation;
Learner logistics.

Such support shall not be represented as teaching, assessment or qualification-awarding authority unless the provider has been separately and expressly authorised for that academic function.

6. Distinction from the Partner University

Where learners are formally registered with a partner university, the university remains responsible for the functions assigned to it.

These may include:

Formal student registration;
Campus operations;
Academic delivery;
Assessment;
Attendance administration;
Student Pass sponsorship;
Progression;
Graduation;
Qualification issuance.

Local support supplements rather than replaces the responsible university.

7. Pre-Arrival Information

Where applicable, learners may receive pre-arrival information concerning:

Immigration preparation;
Required documents;
Expected arrival procedures;
Campus location;
Accommodation options;
Transportation;
Local communication;
Orientation;
Financial preparation;
General practical arrangements.

Information is provided to support preparation and may change because of circumstances outside SIMI Swiss’s control.

8. Learner Responsibility Before Travel

Learners remain responsible for confirming that they have:

A valid passport;
Required visa or entry documentation;
Appropriate Student Pass documentation;
Required insurance;
Required funds;
Confirmed accommodation;
Necessary medication or personal items;
Valid travel arrangements;
Copies of important documents;
Contact details for the responsible institutions.

Support information does not transfer responsibility for personal travel preparation to SIMI Swiss.

9. Travel Booking

Learners should not make non-refundable travel arrangements until the relevant admission, immigration and travel conditions have been satisfied.

Where applicable, learners should confirm:

Visa or entry approval;
Passport availability;
Required university instructions;
Permitted arrival period;
Airport and arrival procedures;
Any Student Pass-related conditions.

SIMI Swiss does not guarantee reimbursement for independently booked travel affected by external decisions or processing delays.

10. Airport Arrival Support

Where included or separately arranged, airport support may include:

Arrival instructions;
Designated meeting information;
Coordination with an authorised driver;
Transport guidance;
Assistance communicating with a local provider.

Airport support does not constitute immigration clearance.

Learners remain subject to the decisions and procedures of border-control and immigration authorities.

11. Airport Pickup

Where airport pickup is offered, the learner may be required to provide:

Flight number;
Arrival date;
Arrival time;
Terminal;
Contact number;
Relevant changes or delays.

Failure to provide accurate information in sufficient time may prevent the service from being delivered.

Additional charges may apply for:

Significant delays;
Unscheduled changes;
Multiple journeys;
Additional passengers;
Arrivals outside the agreed service conditions.

12. Immigration Clearance on Arrival

Local support personnel cannot guarantee that a learner will be permitted to enter a country.

Border and immigration authorities may independently:

Verify documentation;
Ask questions;
Request additional evidence;
Delay entry;
Refuse entry;
Impose conditions.

SIMI Swiss or the local support provider may provide reasonable information or coordination within its authority but cannot override a border-control decision.

13. Orientation

Learners may receive orientation concerning matters such as:

Programme contacts;
Campus location;
Digital systems;
Academic communication;
Local transport;
Student services;
Safety;
Accommodation;
Administrative procedures;
Cultural and practical information.

Orientation is intended to support transition into the programme and does not replace the learner’s responsibility to review official academic and institutional regulations.

14. Campus Orientation

Where campus access is controlled by a partner university, campus orientation shall remain subject to that university’s arrangements.

Local support may help learners identify:

Registration offices;
Classrooms;
Libraries;
Student-service areas;
Relevant academic departments;
Approved meeting locations.

The partner university retains authority over campus access and facilities.

15. Accommodation Information

SIMI Swiss or an authorised local support provider may provide information concerning accommodation options.

This may include:

Student residences;
Apartments;
Private rooms;
Hotels;
Short-term accommodation;
Independent property providers.

Provision of accommodation information does not automatically mean that SIMI Swiss owns, operates or guarantees the accommodation.

16. Independent Accommodation Providers

Where accommodation is provided by an independent third party, the contractual relationship may be directly between the learner and the accommodation provider.

The provider may independently determine:

Rent;
Deposit;
House rules;
Utilities;
Check-in conditions;
Cancellation;
Damage charges;
Refunds;
Contract duration.

Learners should review the accommodation terms before making payment or commitment.

17. Accommodation Selection

Learners remain responsible for deciding whether an accommodation option is appropriate for their circumstances.

Relevant considerations may include:

Location;
Cost;
Security;
Distance from campus;
Transport;
Furnishings;
Utilities;
Contract conditions;
Personal preferences.

A recommendation or introduction shall not constitute a guarantee that the accommodation will satisfy every personal expectation.

18. Accommodation Disputes

SIMI Swiss may provide reasonable communication support where a learner experiences an accommodation issue connected with an authorised provider.

However, SIMI Swiss does not automatically become responsible for:

Deposit disputes;
Property damage;
Landlord decisions;
Utility charges;
Private contractual disagreements;
Personal property loss;
Behaviour of other residents.

Where necessary, the learner may need to resolve the matter directly with the provider or through an appropriate local procedure.

19. Local Transportation

Local support may provide general information concerning:

Public transport;
Campus travel;
Airport transportation;
Taxi or ride-hailing services;
Common local travel routes.

Independent transport providers remain responsible for their own services, vehicles, fares and safety obligations.

SIMI Swiss does not guarantee the availability or performance of public or private transport.

20. Administrative Coordination

Local support may assist with administrative matters such as:

Document collection;
Appointment coordination;
Submission reminders;
Communication with the responsible institution;
Student-service referrals;
Progress follow-up;
Collection of authorised forms.

Administrative support does not remove the learner’s responsibility for complying with deadlines or providing complete and accurate information.

21. Passport and Immigration Documents

Where passport or immigration documents must be submitted to a partner university or competent authority, local support may assist with coordination.

Learners should understand that:

Processing may require temporary retention of the passport;
Release timing may depend on the competent authority;
Travel may be restricted while processing is underway;
SIMI Swiss cannot require immediate passport return from an authority that lawfully controls the process.

Learners should avoid booking travel before confirming document availability.

22. Student Pass Support

Where applicable, local support may assist with:

Document preparation;
Appointment reminders;
Medical-screening coordination;
Communication with the partner university;
Submission tracking;
Renewal reminders;
General process information.

The partner university and competent immigration authorities retain authority over the Student Pass process.

23. No Immigration Guarantee

Local support does not create any guarantee concerning:

Visa approval;
Student Pass approval;
Processing time;
Renewal;
Re-entry;
Immigration clearance;
Permission to work;
Continued lawful stay.

Immigration outcomes remain subject to applicable law and competent authorities.

24. Medical Screening

Where medical screening is required for student status or immigration purposes, local support may provide information or appointment coordination.

Medical examinations and decisions remain under the responsibility of the authorised healthcare provider and competent authorities.

SIMI Swiss does not:

Conduct medical examinations;
Diagnose medical conditions;
Control medical findings;
Guarantee acceptance of medical results.

25. Healthcare Information

Local support may provide general information concerning available healthcare services.

Where professional medical assistance is required, learners should use appropriately qualified healthcare providers.

SIMI Swiss and local administrative support personnel do not provide medical diagnosis or treatment unless expressly operating through a separately licensed healthcare service.

26. Insurance

Learners may be required to maintain health, travel or other insurance.

Local support may assist by:

Providing policy information;
Identifying the required provider;
Supporting administrative communication;
Explaining general claim procedures.

The insurer independently determines:

Coverage;
Exclusions;
Claim approval;
Reimbursement;
Medical-provider eligibility.

SIMI Swiss does not guarantee an insurance claim.

27. Academic Support Referrals

Local personnel may assist learners in connecting with the appropriate academic service.

This may include referral to:

Faculty members;
Supervisors;
Academic coordinators;
Research support;
Learning resources;
Assessment support;
Academic appeals or complaints procedures.

Local support staff shall not independently make academic decisions unless formally appointed to the relevant academic role.

28. Supplementary Academic Support

Where part of the programme arrangement, SIMI Swiss may provide supplementary academic resources locally or digitally.

These may include:

Research guidance;
Academic writing support;
Methodology support;
Additional academic consultation;
Study-planning assistance;
Digital learning resources.

Such support supplements the approved programme and shall not replace the learner’s own academic work.

29. Language and Communication Assistance

Local support may assist learners in understanding routine administrative communication.

This may include:

Explaining procedures;
Supporting communication with service providers;
Providing general translation assistance;
Helping learners identify the correct office or contact.

Informal language assistance shall not replace a certified translation where an official document requires one.

30. Interpretation of Academic Decisions

Local support personnel may explain the administrative meaning of an academic decision but shall not alter or reinterpret the decision beyond the authority of the issuing institution.

Where clarification is required concerning:

A grade;
Progression;
Research outcome;
Academic misconduct;
Graduation;
Qualification eligibility,

the learner should contact the responsible academic authority.

31. Financial Guidance

Local support may explain officially published:

Tuition schedules;
Payment deadlines;
Approved payment methods;
Third-party charges;
Student Pass-related fees;
Administrative fees.

Local personnel shall not independently modify fees, grant discounts or promise refunds without formal authority.

32. Payments to Local Providers

Learners should make payments only through authorised channels.

Where a local provider is authorised to collect a payment, the learner should receive appropriate evidence of the transaction.

Learners should not make unofficial payments:

To personal bank accounts;
In cash without an authorised receipt;
To an individual claiming special access;
For promised academic results;
For guaranteed visa outcomes;
For unauthorised preferential treatment.

Any suspicious payment request should be reported promptly.

33. Cash Handling

SIMI Swiss may restrict or prohibit cash collection by local personnel.

Where cash payment is expressly authorised:

The purpose shall be clearly identified;
An official receipt shall be issued;
The amount shall correspond with an authorised charge;
The payment shall be recorded through the appropriate system.

A learner should not rely on an informal handwritten acknowledgement unless the payment method has been formally approved.

34. No Unauthorised Agency Fees

A learner shall not be required to pay an unauthorised agency, facilitation or intermediary fee as a condition of receiving a service already included in the programme.

Where an independent optional service involves a separate charge, the charge should be communicated transparently before commitment.

Learners should report any request for an unofficial or unexplained payment.

35. Optional Services

Some local services may be optional and separate from tuition.

These may include:

Private transportation;
Upgraded accommodation;
Additional courier services;
Personal translation;
Optional activities;
Independent professional services;
Additional administrative requests.

Where a service is optional, the learner should be informed of the applicable terms and cost before acceptance.

36. Local Support Hours

Local support may operate within specified service hours.

Learners shall not assume continuous 24-hour availability unless an emergency service has expressly been established.

Service arrangements may vary according to:

Local working hours;
Weekends;
Public holidays;
Campus closures;
Staff availability;
The urgency of the matter.

Non-urgent requests should be submitted through the normal designated channel.

37. Emergency Situations

Where an immediate safety or medical emergency occurs, learners should contact the appropriate local emergency or competent service.

SIMI Swiss local support may be informed and may assist with reasonable institutional coordination.

Local support does not replace:

Police;
Ambulance services;
Hospitals;
Fire services;
Immigration authorities;
Licensed crisis services.

38. Family Emergencies

Where urgent family circumstances affect a learner’s study or travel, local support may help coordinate communication with:

SIMI Swiss;
The partner university;
The responsible academic office;
Relevant administrative services.

Support may include preparation of institutional documentation within the issuing institution’s authority.

Urgency does not allow local support to guarantee:

Passport release;
Immigration approval;
Academic leave;
Re-entry;
Expedited governmental processing.

39. Personal Property

Learners remain responsible for their personal possessions, including:

Passport;
Money;
Electronics;
Academic materials;
Luggage;
Jewellery;
Personal documents.

SIMI Swiss shall not automatically be liable for loss, theft or damage to personal property occurring in accommodation, transport, campus areas or public locations.

Any applicable liability shall depend on the circumstances and mandatory law.

40. Safety and Personal Responsibility

Learners are expected to exercise reasonable care for their own safety.

This includes:

Following local law;
Following campus safety rules;
Protecting personal documents;
Avoiding known unsafe situations;
Using reputable transport;
Maintaining emergency contact information;
Following instructions from competent authorities.

Local guidance can reduce practical uncertainty but cannot eliminate all risks associated with international study or travel.

41. Local Law and Cultural Environment

Learners studying internationally are responsible for complying with the law of the host country.

Learners should also behave respectfully toward:

Local communities;
Cultural practices;
Religious environments;
Campus expectations;
Public institutions.

A practice considered acceptable in another country may still be restricted by local law or institutional rules.

42. Learner Conduct During Local Support Activities

Learners shall communicate respectfully with:

Local staff;
Drivers;
Accommodation providers;
University staff;
Other learners;
External service providers.

Harassment, threats, abuse, discrimination, fraud or serious disruption may result in:

Restriction of the relevant support service;
Referral to SIMI Swiss;
Referral to the partner university;
Disciplinary action;
Referral to competent authorities where appropriate.

43. Conduct of Local Support Personnel

Authorised local personnel are expected to:

Communicate professionally;
Provide accurate information within their role;
Protect learner confidentiality;
Avoid conflicts of interest;
Follow authorised procedures;
Avoid unauthorised promises;
Treat learners respectfully.

Concerns about local personnel may be raised through the applicable complaint or safeguarding procedure.

44. Confidentiality

Local support personnel may access information necessary to provide an authorised service.

This may include:

Contact details;
Programme information;
Passport information;
Travel details;
Accommodation details;
Student Pass information;
Support requests.

Information shall be handled according to applicable privacy, confidentiality and data-protection requirements.

45. Information Sharing with the Partner University

Relevant learner information may be shared with the partner university where reasonably necessary for:

Registration;
Attendance;
Campus access;
Academic coordination;
Student Pass administration;
Learner welfare;
Support;
Safety;
Programme management.

Only information reasonably relevant to the purpose should be shared.

46. Information Sharing with External Providers

Where a learner requests or accepts an external support service, relevant information may need to be shared with the provider.

For example:

Flight details with a transport provider;
Name and contact information with accommodation;
Required documents with an authorised immigration service;
Appointment details with a healthcare provider.

The information shared should be limited to what is reasonably necessary for the service.

47. Local Communication Channels

SIMI Swiss may designate authorised local communication channels for programme-related support.

These may include:

Institutional email;
Learner portals;
Official telephone numbers;
Approved messaging channels;
Support desks;
Authorised group communications.

Learners should verify that a communication channel is official before sending sensitive documents or making payment.

48. Messaging Groups

Programme messaging groups may be used for convenient operational communication.

Such groups may support:

Announcements;
Scheduling;
Arrival coordination;
General reminders;
Routine learner questions.

Messaging groups shall not normally replace formal channels for:

Academic appeals;
Complaints;
Contractual amendments;
Confidential personal matters;
Final academic decisions;
Official qualification verification.

49. Unofficial Communications

Statements made through private or unofficial communications shall not automatically constitute an institutional commitment.

Learners should obtain official confirmation where an informal message concerns:

Fees;
Refunds;
Admission;
Academic progression;
Qualification issuance;
Recognition;
Student Pass approval;
Programme changes.

SIMI Swiss may correct inaccurate or unauthorised statements.

50. No Guarantee of Personal Requests

Local support shall make reasonable efforts to assist within the assigned service scope.

SIMI Swiss does not guarantee that every personal preference can be accommodated, including preferences concerning:

Accommodation location;
Room type;
Transport schedule;
Faculty availability;
Personal appointments;
Campus access;
Travel timing;
Administrative processing speed.

Priority shall be given to academic, legal, safety and programme requirements.

51. Reasonable Service Boundaries

Local support personnel may establish reasonable communication and service boundaries.

Learners may be required to:

Use designated channels;
Observe service hours;
Submit requests in writing;
Provide necessary documentation;
Allow reasonable response time;
Avoid repeated duplicate requests;
Communicate respectfully.

A learner’s preference for immediate action does not automatically create an institutional emergency.

52. Conflicts of Interest

Local personnel shall disclose material conflicts of interest that may affect an institutional service.

A support provider should not improperly use its position to:

Direct learners toward undisclosed personal businesses;
Receive unauthorised commissions;
Require unnecessary services;
Influence academic decisions;
Obtain personal financial benefit.

Learners may report suspected conflicts through the appropriate institutional channel.

53. Gifts and Improper Benefits

Learners shall not offer money, gifts or other benefits for the purpose of obtaining:

Preferential academic treatment;
Admission approval;
Assessment results;
Visa approval;
Faster processing outside authorised procedures;
Unauthorised access;
Confidential information.

Local personnel shall not request or accept improper benefits.

Legitimate fees shall be processed through authorised channels.

54. Recruitment and Sales Boundaries

Local learner-support services shall be distinguished from recruitment activity.

Once a learner is enrolled, support personnel should not use their position improperly to pressure the learner to purchase:

Unrelated programmes;
Private services;
Unnecessary accommodation;
Unauthorised consultancy;
Personal products or investments.

Optional educational opportunities may be communicated transparently without coercion.

55. Complaints About Local Services

A learner who is dissatisfied with a local support service should raise the concern through the applicable complaints procedure.

The complaint should identify:

The service concerned;
The provider;
Relevant dates;
The problem experienced;
Available evidence;
The outcome reasonably requested.

SIMI Swiss may investigate services within its authority or refer the matter to the responsible provider.

56. Complaints About Independent Providers

Where the complaint concerns an independent provider, SIMI Swiss may:

Facilitate communication;
Review whether the provider remains suitable;
Refer to applicable contractual arrangements;
Support escalation where appropriate.

SIMI Swiss cannot automatically decide a private contractual dispute between the learner and an independent provider.

57. Monitoring of Local Support Providers

SIMI Swiss may monitor authorised local providers through:

Learner feedback;
Service reports;
Complaint records;
Performance reviews;
Documentation checks;
Partner consultation;
Quality monitoring.

SIMI Swiss may require corrective action or discontinue a provider where performance is materially unsatisfactory.

58. Change of Local Provider

SIMI Swiss may appoint, replace or discontinue a local support provider where reasonably necessary.

Reasons may include:

Service quality;
Institutional restructuring;
Regulatory requirements;
Contract expiration;
Learner protection;
Operational efficiency;
Change of partner arrangement.

Learners have no guaranteed right to continued support from a specific individual or provider where equivalent reasonable support remains available.

59. Suspension of a Local Service

A particular support service may be temporarily suspended where required because of:

Safety concerns;
Government restrictions;
Provider unavailability;
Public-health requirements;
Operational disruption;
Serious learner misconduct;
Circumstances beyond reasonable control.

Where practical, SIMI Swiss shall seek an appropriate alternative for an essential programme-related service.

60. Ending Local Support

Local support may end or become limited following:

Programme completion;
Withdrawal;
Suspension;
Termination of registration;
End of the applicable support period;
Transfer to another programme;
End of the partner arrangement.

Certain post-completion administrative assistance may remain available subject to the applicable procedures.

61. Local Support After Graduation

Graduates may contact SIMI Swiss for services such as:

Academic-record guidance;
Qualification verification;
Alumni communication;
Referral to the awarding institution.

Graduate status does not automatically provide continued entitlement to:

Accommodation support;
Airport transport;
Student services;
Immigration sponsorship;
Campus access;
Ongoing personal assistance.

62. Services Outside the Programme Scope

Learners may request assistance beyond the normal support scope, but SIMI Swiss is not required to provide services unrelated to its educational role.

Examples may include:

Personal legal representation;
Private financial management;
Employment placement guarantees;
Property negotiation;
Personal travel planning;
Business consultancy;
Family immigration services;
Personal medical management.

Where appropriate, the learner may be referred to an independent professional provider.

63. Third-Party Professional Services

Where learners are referred to:

Lawyers;
Immigration professionals;
Accountants;
Healthcare providers;
Insurance advisers;
Property providers;
Other licensed professionals,

the professional remains independently responsible for the advice or service provided.

A referral does not constitute SIMI Swiss endorsement of every decision made by that provider.

64. Fees for Local Support

Local support may be:

Included in tuition;
Included within a programme package;
Charged separately;
Provided by a third party at the learner’s expense;
Optional.

The applicable programme documentation should identify material included services and known mandatory charges.

Learners should request clarification before purchasing an optional service if the cost or provider is unclear.

65. Refunds for Local Services

Refund eligibility for a local service shall depend on:

Whether the service was included in tuition;
Whether the service has already been delivered;
Whether a third-party cost has been committed;
The applicable cancellation terms;
The responsible provider’s refund policy;
Mandatory law.

Cancellation of one local service does not automatically create entitlement to a refund of unrelated tuition or academic fees.

66. Records of Local Support

SIMI Swiss or an authorised provider may retain appropriate records concerning:

Support requests;
Arrival coordination;
Accommodation referrals;
Administrative assistance;
Student Pass coordination;
Material learner concerns;
Complaints;
Services provided.

Records may be used for:

Service administration;
Learner protection;
Quality assurance;
Dispute resolution;
Partner coordination;
Legal compliance.

67. Documentation Support

SIMI Swiss may provide official documentation only where:

The information is supported by institutional records;
The document falls within SIMI Swiss’s authority;
The purpose is legitimate;
Applicable procedures have been satisfied.

Local personnel shall not create unofficial letters, certificates or representations purporting to carry institutional authority.

68. Supporting Requests to External Authorities

Where appropriate, SIMI Swiss may provide reasonable supporting information or documentation to assist a learner with an external administrative matter.

Such assistance:

Shall be limited to information SIMI Swiss can verify;
Shall remain within institutional authority;
Does not require SIMI Swiss to make a statement it cannot substantiate;
Does not guarantee approval by the receiving authority.

An urgent learner request does not create authority for SIMI Swiss to issue inaccurate or unsupported documentation.

69. Learner Responsibility

Learners receiving local support remain responsible for:

Providing accurate information;
Meeting deadlines;
Protecting personal documents;
Maintaining lawful immigration status;
Following academic requirements;
Paying applicable authorised charges;
Reviewing third-party terms;
Reporting problems promptly;
Cooperating reasonably with support procedures.

Local support is intended to assist responsible learner participation rather than transfer personal responsibilities to SIMI Swiss.

70. Shared Responsibility

Effective local support depends on reasonable cooperation between:

SIMI Swiss;
The partner university;
Authorised local providers;
External service providers;
The learner.

SIMI Swiss shall provide or coordinate support only within its lawful authority, programme responsibilities and available resources.

Where another institution or provider has primary responsibility for a matter, SIMI Swiss may assist with communication and coordination but shall not replace that institution’s authority or guarantee its decision.

Part 34 — Single, Dual & Multiple Qualifications

1. General Principles

SIMI Swiss programmes may lead to one qualification or, where formally structured, to two or more separate qualifications.

Qualification structures may include:

A single institutional qualification;
A single externally awarded qualification;
An integrated pathway leading to two qualifications;
A dual-qualification structure;
A multiple-qualification structure;
A sequential pathway in which an additional qualification becomes available after completion of another;
A combination of institutional and externally awarded qualifications.

Each qualification remains subject to its own academic, institutional, regulatory and awarding requirements.

2. Meaning of a Single Qualification

A single-qualification pathway leads to one identified qualification upon successful completion of the applicable requirements.

The qualification may be issued by:

SIMI Swiss;
An external awarding organisation;
A partner university;
Another authorised awarding institution.

The identity of the awarding institution shall be stated accurately in the programme documentation.

3. Meaning of Dual Qualifications

A dual-qualification pathway means that a learner may become eligible for two separate qualifications within an integrated or coordinated academic structure.

The qualifications may be issued by:

Two different institutions;
SIMI Swiss and an external awarding organisation;
SIMI Swiss and a partner university;
Two external institutions;
Another formally approved combination.

Dual qualifications do not automatically mean that both institutions jointly issue one degree.

Unless expressly stated otherwise, each qualification remains legally and academically separate.

4. Meaning of Multiple Qualifications

A multiple-qualification pathway may allow a learner to become eligible for three or more separate academic or professional qualifications.

Each qualification may have its own:

Awarding institution;
Academic level;
Credit requirements;
Assessment requirements;
Registration process;
Completion conditions;
Certification process;
Recognition status.

Participation in the pathway does not guarantee that every qualification will be awarded.

5. Separate Legal Identity of Awards

Where more than one qualification is included, each award shall retain the identity of the institution that issues it.

Accordingly:

A SIMI Swiss qualification remains a SIMI Swiss institutional qualification;
A partner-university degree remains the qualification of that university;
An external awarding-organisation qualification remains the qualification of that awarding organisation.

The existence of an integrated pathway does not merge the participating institutions into one awarding body.

6. Qualification Naming

The formal title of each qualification shall be determined by the institution authorised to issue it.

SIMI Swiss shall not independently alter the official title of a qualification controlled by:

A partner university;
An awarding organisation;
A regulatory authority;
Another awarding institution.

Marketing descriptions, pathway names or specialisation descriptors shall not replace the official qualification title unless formally approved.

7. Awarding Authority

Only the institution with the applicable authority may issue the relevant qualification.

SIMI Swiss may:

Deliver academic components;
Coordinate pathway requirements;
Conduct institutional assessment;
Support registration;
Prepare learners for external assessment;
Provide supplementary academic resources.

Such involvement does not make SIMI Swiss the awarding institution for a qualification issued by another organisation.

8. Independent Qualification Requirements

Each qualification may require separate satisfaction of:

Admission requirements;
Registration;
Credit requirements;
Learning outcomes;
Assessment;
Research requirements;
Academic-integrity requirements;
Progression rules;
Graduation conditions;
Financial obligations.

Completion of one qualification shall not automatically establish completion of another.

9. Integrated Academic Pathways

An integrated pathway may be designed to connect the academic requirements of two or more qualifications in a coherent structure.

Integration may involve:

Curriculum mapping;
Credit recognition;
Shared learning outcomes;
Mapping Plus™;
Recognition of Prior Learning;
Coordinated assessment;
Progressive academic stages;
Research integration;
Reduced unnecessary duplication.

Integration must preserve the academic standards applicable to each qualification.

10. Avoidance of Unnecessary Duplication

Where permitted, prior or concurrent learning may be recognised so that a learner is not required to repeat substantially equivalent learning.

Such recognition may depend on:

Learning-outcome equivalence;
Academic level;
Credit volume;
Assessment evidence;
Currency of learning;
Awarding-institution approval;
Programme-specific limits.

Reduction of duplication does not mean that academic requirements are removed without evaluation.

11. Mapping Plus™

Mapping Plus™ may be used to analyse the relationship between:

Existing qualifications;
Professional competence;
Programme learning outcomes;
Academic credits;
Qualification requirements.

The process may identify:

Equivalent learning;
Recognisable credit;
Academic gaps;
Bridging requirements;
Additional assessments;
Appropriate progression routes.

Mapping Plus™ supports academic decision-making but does not independently confer a qualification.

12. Recognition of Prior Learning

Recognition of Prior Learning may contribute to an integrated or multiple-qualification structure where permitted.

Recognition shall remain subject to Part 15 and to the regulations of the institution responsible for the relevant qualification.

A prior qualification does not automatically provide exemption from all requirements at the same or a higher level.

13. Credit Sharing and Recognition

A programme may permit academic credit or assessed learning to contribute toward more than one qualification where academically valid and permitted by the relevant institutions.

Such arrangements may involve:

Recognised prior learning;
Credit transfer;
Common modules;
Integrated research;
Mapping of assessed learning;
Approved exemptions.

The amount and nature of recognised learning shall be determined by the responsible academic authority.

14. No Automatic Double Counting

The same academic work shall not automatically be counted toward multiple qualifications unless the programme structure formally permits such recognition.

Where the same learning contributes to more than one award, the arrangement shall be academically justified and approved.

Learners shall not independently assume that completed credits can be reused across unrelated qualifications.

15. Bridging Requirements

Where the requirements of one qualification are not fully satisfied by the integrated learning structure, the learner may be required to complete:

Additional modules;
Supplementary assessments;
Research-methodology work;
A portfolio;
An additional project;
A dissertation or thesis;
Professional evidence;
An oral examination.

Bridging requirements shall be determined according to the academic gap identified.

16. Sequential Qualifications

Some pathways may be sequential rather than simultaneous.

A learner may be required to:

Complete the first qualification;
Satisfy progression requirements;
Complete a separate registration process;
Meet the admission conditions of the next qualification;
Complete any additional academic requirements.

An additional qualification available after completion of an earlier award is not automatically part of the first award.

17. Optional Additional Qualifications

A programme may provide the option to pursue an additional qualification.

Where the additional award is optional:

Separate admission may apply;
Additional tuition may apply;
Further academic requirements may apply;
Separate registration may be required;
The learner may choose not to pursue the additional award.

The existence of an option shall not be represented as an automatically included qualification unless programme documentation expressly states otherwise.

18. Subsequent Qualification Pathways

SIMI Swiss may provide a pathway under which a learner who completes one qualification may become eligible to apply for another.

Eligibility to apply does not guarantee admission or awarding.

The subsequent institution may independently assess:

Academic eligibility;
Prior qualifications;
Research suitability;
Professional experience;
Language requirements;
Available capacity;
Other admission conditions.

19. Simultaneous Registration

Where permitted, a learner may be registered for more than one qualification at the same time.

Simultaneous registration may require:

Approval from the participating institutions;
Appropriate academic workload;
Separate learner records;
Compliance with each institution’s regulations;
Separate financial obligations;
Clear assessment allocation.

SIMI Swiss may decline simultaneous registration where it would create unreasonable academic, regulatory or operational conflict.

20. Independent Admission Decisions

Where two or more institutions participate in a qualification pathway, each may retain separate admission authority.

Admission to one component does not necessarily guarantee admission to another.

For example, a learner may:

Be admitted to a SIMI Swiss programme but not yet registered with an external awarding organisation;
Be accepted into a partner-university programme but require separate approval for an additional qualification;
Meet one institution’s admission criteria but not another’s.

Only the responsible institution may make its final admission decision.

21. Separate Registration

Each qualification may require separate registration with the relevant awarding institution.

Registration may involve:

Personal data submission;
Qualification verification;
Payment;
Acceptance of regulations;
Identity verification;
Partner approval;
External learner registration.

Failure to complete registration for one qualification may affect eligibility for that award without necessarily invalidating another qualification in the pathway.

22. Registration Timing

Registration for multiple qualifications may occur:

At the beginning of the programme;
At different stages;
After completion of a specified milestone;
After completion of the primary qualification;
Only once the learner becomes eligible.

The timing shall depend on the relevant programme structure and institutional arrangements.

23. Assessment Responsibility

Different qualifications within the same pathway may be assessed by different institutions.

For example:

SIMI Swiss may assess an institutional qualification;
An awarding organisation may verify or approve another qualification;
A partner university may assess a degree;
An external panel may conduct a final research examination.

The learner shall complete the assessment requirements applicable to each award.

24. Research Requirements

Where a pathway contains more than one research-based qualification, the participating institutions may permit academic integration of research where formally approved.

Research integration may involve:

A common research theme;
Shared research preparation;
Recognition of prior research;
Additional applied or academic components;
Distinct assessment for each qualification.

A single thesis shall not automatically satisfy multiple qualifications unless this is explicitly permitted within the approved structure.

25. Dissertation and Thesis Requirements

A dissertation, thesis or research project may be required for one or more qualifications.

Where separate research outputs are required, the learner shall complete each according to the relevant standards.

Where one research output contributes to more than one award, additional requirements may include:

Extended analysis;
Additional chapters;
Reflective application;
Separate viva voce;
Supplementary assessment;
Different learning outcomes.

The applicable programme documentation shall determine the requirement.

26. Professional and Academic Orientation

Different qualifications within an integrated pathway may serve different academic or professional purposes.

For example, one qualification may emphasise:

Academic research;
Professional practice;
Management application;
Specialist competence;
Leadership;
Research methodology.

The existence of overlapping subject areas does not mean that the qualifications are identical in purpose or academic design.

27. Qualification Levels

Multiple qualifications may be positioned at the same or different qualification levels.

A pathway shall not imply equivalence merely because two qualifications use similar titles.

The academic level of each qualification shall be determined by its:

Qualification framework;
Awarding institution;
Programme specification;
Regulatory or academic context.

28. Credit Frameworks

Different institutions may use different credit systems.

These may include:

ECTS;
UK credits;
National credit systems;
Institutional credits;
Other recognised academic measures.

Credit values shall not be treated as numerically identical across systems without appropriate academic mapping.

29. Conversion of Credits

Where credit conversion is necessary, the responsible institution may consider:

Notional learning hours;
Learning outcomes;
Academic level;
Assessment;
Qualification framework;
Institutional rules.

A mathematical conversion alone may not be sufficient to establish academic equivalence.

30. Award Eligibility

A learner becomes eligible for an individual qualification only when all requirements for that specific award have been satisfied.

Eligibility may require:

Academic completion;
Assessment approval;
Awarding-body verification;
Financial clearance;
Administrative clearance;
Graduation approval;
Completion of registration requirements.

Achievement of one award shall not create an automatic entitlement to the remaining awards in the pathway.

31. Different Completion Dates

Qualifications within the same pathway may be awarded at different times.

This may occur because of:

Separate assessment cycles;
External verification;
Partner-university graduation schedules;
Different registration dates;
Research requirements;
Certification processing.

A learner may therefore receive one qualification before another.

32. Certification

Each qualification shall normally be evidenced by the certificate or official credential issued by its awarding institution.

Certificates may differ in:

Format;
Language;
Date;
Signature;
Verification method;
Delivery method;
Qualification title.

SIMI Swiss cannot independently control the format or processing time of certificates issued by another institution.

33. Academic Transcripts

Separate qualifications may have separate academic transcripts or records.

A transcript may identify:

Modules;
Credits;
Grades;
Research components;
Recognised prior learning;
Academic status.

The institution issuing the transcript determines its format and content within the applicable academic framework.

34. Combined Documentation

Where appropriate, SIMI Swiss may provide a supplementary pathway document explaining the relationship between qualifications.

Such documentation may clarify:

Programme structure;
Integrated components;
Awarding institutions;
Credit recognition;
Qualification sequence.

A supplementary document shall not replace the official certificate or transcript issued by the responsible institution.

35. Qualification Verification

Each awarding institution retains authority to verify the qualification it has issued.

SIMI Swiss may verify:

SIMI Swiss-issued qualifications;
Programme participation;
Information supported by its own official records;
The structure of an integrated pathway within its authority.

SIMI Swiss shall not independently verify another institution’s award beyond information it is authorised and able to confirm.

36. Academic Failure in One Qualification

A learner may successfully complete one qualification while failing to satisfy the requirements of another.

Where academically and administratively permitted, failure in one component shall not automatically invalidate a separately completed qualification.

The effect shall depend on whether:

The qualifications are legally independent;
One award is a mandatory prerequisite for another;
The programme structure requires completion of all components;
The learner remains eligible for an exit award.

37. Withdrawal from One Component

A learner may, where permitted, withdraw from one qualification within a multiple-qualification pathway while continuing another.

This shall depend on:

The academic structure;
Contractual terms;
Awarding-institution rules;
Remaining programme viability;
Financial arrangements.

Withdrawal from one component may change the programme title, tuition, completion pathway or learner status.

38. Failure to Complete an Optional Qualification

Where an additional qualification is optional, failure to complete or pursue that award shall not normally invalidate a separately completed primary qualification.

However, the learner shall not represent the optional qualification as awarded unless it has been formally conferred.

39. Exit Awards

Where an integrated pathway includes an approved exit award, a learner who does not complete the full pathway may become eligible for that qualification.

Eligibility shall depend on:

Completed credits;
Achieved learning outcomes;
Awarding rules;
Academic approval;
Registration status.

No exit award shall be assumed unless expressly provided within the qualification structure.

40. Tuition and Fees

Multiple qualifications may involve separate financial components.

Fees may include:

SIMI Swiss tuition;
Awarding-body registration;
Partner-university tuition;
Assessment;
Certification;
Research supervision;
Graduation;
External verification;
Additional qualification registration.

The applicable fee schedule shall identify the charges known at the relevant stage.

41. Fees for Optional Qualifications

An optional additional qualification may carry a separate tuition, registration or awarding fee.

A learner is not entitled to the optional qualification solely because tuition for another programme has been paid.

Where the additional award requires a separate contract or payment, this shall be communicated before registration.

42. Refunds

Withdrawal from or failure to obtain one qualification does not automatically create entitlement to a refund of fees paid for another completed or delivered component.

Refund eligibility shall depend on:

The applicable agreement;
The stage of delivery;
Services already provided;
Third-party costs;
External registration charges;
Mandatory law.

Fees paid to independent awarding or partner institutions may be subject to separate refund rules.

43. Changes in External Fees

Where an external qualification is involved, registration, certification or other third-party fees may change.

SIMI Swiss shall communicate known material changes where reasonably practicable.

SIMI Swiss cannot guarantee that fees independently determined by another institution will remain unchanged throughout a multi-year pathway.

44. Recognition of Individual Qualifications

Each qualification shall be considered separately for recognition purposes.

Recognition may depend on:

The awarding institution;
Qualification type;
Academic level;
National framework;
Programme status;
Delivery mode;
Intended use;
Receiving jurisdiction.

Recognition of one qualification does not automatically establish recognition of another qualification in the same pathway.

45. Recognition of the Combined Pathway

A dual or multiple-qualification pathway may provide learners with a broader academic profile.

However, receiving institutions or authorities may independently evaluate:

Each qualification separately;
The relationship between awards;
Credit recognition;
Study duration;
Delivery mode;
Academic progression.

SIMI Swiss cannot require a third party to treat the combined pathway in a particular manner.

46. Professional Recognition

A qualification may be academically valid but still require separate professional recognition or licensing for use in a regulated profession.

Where professional recognition is relevant, the learner should verify requirements with the competent professional authority before enrolment.

A second or additional qualification does not automatically provide professional licensing rights.

47. Cross-Border Recognition

A qualification issued in one country may be evaluated differently in another country.

The fact that two qualifications are integrated does not create automatic cross-border recognition.

International use shall be governed further by Part 35 — International Recognition & Cross-Border Use.

48. Programme Marketing

Marketing materials shall identify multiple-qualification structures accurately.

SIMI Swiss shall seek to distinguish between:

Included qualifications;
Optional qualifications;
Sequential qualifications;
Qualifications requiring separate admission;
Qualifications subject to external approval.

Terms such as “dual qualification”, “dual award” or similar descriptions shall be interpreted according to the actual programme structure.

49. No Automatic Awarding

Expressions such as:

Dual qualification;
Multiple qualification;
Integrated pathway;
Combined programme;
Qualification pathway,

describe the academic structure and potential qualification outcomes.

They shall not be interpreted as a guarantee that all awards will be issued regardless of learner performance or institutional approval.

50. No Automatic Joint Degree

Unless expressly stated in official programme documentation, a dual-qualification pathway shall not be described as a joint degree.

A joint degree generally involves a specifically approved single award issued jointly by participating institutions.

Two separate certificates issued by two institutions constitute separate qualifications even where the study pathway is integrated.

51. Accurate Representation by Learners and Graduates

Learners and graduates shall identify each qualification accurately.

They shall not:

Combine two qualification titles into a new unofficial degree;
Present one institution as the issuer of another institution’s award;
Claim an unawarded qualification;
Present an optional award as automatically included;
Misrepresent academic level;
Claim joint awarding where none exists.

Each qualification should normally be stated with its actual title and issuing institution.

52. Use of Post-Nominal Titles

Where a qualification is associated with a post-nominal designation, the learner is responsible for using it accurately and in accordance with applicable professional, institutional and legal conventions.

Multiple qualifications do not necessarily authorise creation of a combined or modified post-nominal title.

53. Changes to Qualification Structure

A qualification structure may require adjustment because of:

Awarding-body changes;
Partner requirements;
Regulatory developments;
Qualification withdrawal;
Programme review;
Academic improvement;
Changes in recognition arrangements.

Material changes affecting active learners shall be addressed through the applicable programme-continuity and teach-out procedures.

54. Withdrawal of an External Qualification

An external awarding organisation or partner university may discontinue a qualification or cease accepting new registrations.

Where this materially affects an active learner, SIMI Swiss shall seek a reasonable solution within its authority.

Possible arrangements may include:

Teach-out;
Completion under existing requirements;
Transfer to a successor qualification;
Alternative qualification pathway;
Credit recognition toward another programme.

The appropriate solution shall depend on the circumstances and external approvals available.

55. Loss of Eligibility for One Award

A learner may lose eligibility for an additional qualification where:

Registration requirements are not completed;
External admission is refused;
Academic standards are not achieved;
Deadlines are missed;
Required fees are not paid;
An external programme is discontinued;
Academic misconduct affects eligibility.

Where possible, SIMI Swiss shall clarify whether another qualification within the pathway can still be completed.

56. Partner Institution Changes

Where an institution participating in a multiple-qualification pathway changes, the effect on active learners shall depend on:

Existing registrations;
Awarding commitments;
Applicable agreements;
Regulatory requirements;
Credit already completed;
Availability of an alternative.

Such matters shall be managed under Part 36 where applicable.

57. Documentation Priority

The exact qualification structure applicable to an individual learner shall be determined by the authorised documents in force for that learner.

These may include:

Offer letter;
Student agreement;
Programme specification;
Qualification pathway document;
Registration confirmation;
Awarding-body documentation;
Partner-university documentation;
Approved programme amendments.

General marketing material shall not override a more specific formal programme document.

58. Qualification Information Before Enrolment

Before commitment, learners should receive sufficient information to understand:

How many qualifications are included;
Which are optional;
Who awards each qualification;
Whether separate registration is required;
Whether additional fees apply;
Whether separate assessment is required;
Whether awards are issued simultaneously or sequentially.

Where any material point is unclear, the learner should request written clarification.

59. Learner Responsibility

Learners participating in a multiple-qualification pathway are responsible for:

Understanding the structure;
Completing all required registrations;
Meeting academic requirements;
Paying applicable authorised fees;
Following the regulations of each awarding institution;
Accurately representing qualification status;
Verifying external recognition for their intended use.

The convenience of an integrated pathway does not remove the learner’s responsibility to satisfy the requirements of each qualification.

60. Institutional Responsibility

SIMI Swiss shall seek to:

Structure pathways transparently;
Identify awarding institutions accurately;
Clarify included and optional qualifications;
Coordinate academic mapping appropriately;
Avoid unnecessary duplication where academically permitted;
Support registration and qualification processes within its authority;
Maintain relevant pathway records;
Communicate material changes.

SIMI Swiss shall not represent that it has authority to award, alter or guarantee a qualification controlled by another institution.

61. No Guarantee of All Qualifications

Successful participation in a pathway does not guarantee that every qualification will be awarded.

Awarding remains dependent on:

Academic achievement;
Registration;
Assessment;
Compliance with applicable regulations;
External verification;
Final approval;
Completion of financial and administrative requirements.

A decision concerning an externally awarded qualification remains with the institution having authority over that award.

62. Shared Qualification Responsibility

A dual or multiple-qualification pathway requires coordinated participation by:

The learner;
SIMI Swiss;
Awarding organisations;
Partner universities;
Academic staff;
Relevant administrative units.

Each party shall remain responsible for the functions allocated to it.

The pathway shall be understood as a coordinated academic structure connecting separate qualification outcomes rather than as a transfer of legal or academic authority between participating institutions.

Part 35 — International Recognition & Cross-Border Use

1. General Principles

IMI Swiss recognises that learners may intend to use their qualifications internationally for:

Further study;
Employment;
Professional advancement;
Academic progression;
Immigration;
Public-sector purposes;
Professional registration;
Personal or commercial purposes.

Recognition outside the country or institutional system in which a qualification is issued is determined by the receiving institution, employer, professional body, public authority or other competent third party.

No qualification can be guaranteed to receive identical treatment in every jurisdiction or for every purpose.

2. Meaning of Recognition

Recognition may refer to different processes depending on the intended use.

It may include:

Academic recognition;
Admission recognition;
Credit recognition;
Professional recognition;
Employment recognition;
Public-sector recognition;
Qualification comparability;
Credential evaluation;
Immigration-related assessment;
Licensing or registration.

Recognition for one purpose does not automatically establish recognition for another purpose.

3. Academic Recognition

Academic recognition concerns whether a receiving educational institution accepts a qualification for purposes such as:

Admission;
Advanced standing;
Credit transfer;
Progression to a higher qualification;
Entry to research study.

The receiving institution independently determines its own academic admission and recognition requirements.

SIMI Swiss cannot require another institution to admit a learner or accept a qualification or credit.

4. Professional Recognition

Professional recognition may be required where a qualification is used to enter or practise a regulated profession.

The competent professional authority may evaluate:

Qualification level;
Programme content;
Professional competencies;
Practical training;
Study duration;
Accreditation;
Licensing requirements;
Language ability;
Local examinations;
Professional experience.

Possession of an academic qualification does not automatically provide a professional licence.

5. Employment Recognition

Employers may independently determine whether a qualification is suitable for:

Recruitment;
Promotion;
Salary classification;
Internal professional development;
Leadership appointments;
Specialist roles.

Employer acceptance may differ between organisations, industries and countries.

SIMI Swiss cannot guarantee that a qualification will result in employment, promotion, salary increase or a particular professional position.

6. Public-Sector Recognition

Government agencies and public-sector employers may apply specific rules concerning qualifications used for:

Recruitment;
Promotion;
Civil-service classification;
Salary scales;
Academic titles;
Public appointments;
Professional licensing;
Further education.

These requirements may differ from those used in the private sector.

Learners intending to use a qualification in a public-sector context should verify the applicable requirements before enrolment.

7. Qualification Evaluation Services

A learner may be required to obtain an evaluation from:

A national recognition authority;
An ENIC-NARIC centre;
A credential-evaluation organisation;
A professional body;
A ministry or government agency;
A university admissions office;
Another authorised evaluator.

Such organisations make independent decisions according to their own criteria.

SIMI Swiss may provide supporting records within its authority but cannot determine the evaluator’s conclusion.

8. Institutional Status and Qualification Status

Institutional status and qualification status are related but distinct matters.

Recognition bodies may separately consider:

The legal status of the issuing institution;
Institutional accreditation;
Programme accreditation;
Qualification framework level;
Awarding authority;
Delivery mode;
Programme structure;
Academic credits;
Assessment arrangements.

A statement concerning one of these matters shall not automatically be interpreted as applying to all others.

9. SIMI Swiss Institutional Qualifications

Qualifications issued directly by SIMI Swiss shall be represented according to their actual institutional and legal status.

SIMI Swiss operates as a private higher education institute within the legal framework applicable to private education providers in Switzerland.

Recognition of a SIMI Swiss institutional qualification outside SIMI Swiss remains subject to the decision of the receiving institution, employer, authority or evaluator.

SIMI Swiss does not guarantee that a private institutional qualification will receive the same treatment as a qualification issued by a federally accredited Swiss university.

10. Protected Swiss Institutional Designations

SIMI Swiss does not claim or use federally protected institutional designations where it is not authorised to do so.

The legal status of SIMI Swiss, the status of its institutional qualifications and the status of qualifications issued by external partners shall be communicated separately and accurately.

Learners shall not represent SIMI Swiss institutional qualifications as qualifications issued by a federally accredited Swiss university where this is not the case.

11. External Awarding Qualifications

Where a qualification is issued by an external awarding organisation, its recognition shall depend on:

The status of the awarding organisation;
The qualification itself;
The applicable qualification framework;
Regulatory recognition where relevant;
The intended use;
The requirements of the receiving jurisdiction.

SIMI Swiss’s role as a centre, delivery institution or academic partner does not alter the legal identity of the external qualification.

12. Partner-University Qualifications

A qualification issued by a partner university remains the qualification of that university.

Recognition may be influenced by:

The university’s legal status;
Accreditation or licensing;
Programme approval;
Qualification framework;
Study mode;
Receiving-country requirements.

SIMI Swiss may provide supplementary academic resources or coordination without becoming the degree-awarding university.

13. Qualification Frameworks

Qualifications may be referenced to national or regional qualification frameworks.

Framework information may help indicate:

Academic level;
Complexity;
Learning volume;
Progression expectations.

Framework comparability does not automatically establish legal equivalence between qualifications issued in different countries.

A qualification at one framework level shall not automatically be treated as identical to every qualification at a comparable level elsewhere.

14. Cross-Framework Comparison

Where qualifications from different frameworks are compared, evaluators may consider:

Learning outcomes;
Academic level;
Credit volume;
Programme duration;
Assessment;
Entry requirements;
Research requirements;
Institutional status.

A simple numerical comparison of levels does not necessarily establish full equivalence.

15. Credit Systems

Different jurisdictions may use different credit systems, including:

ECTS;
UK credits;
National credit systems;
Institutional credits;
Notional learning hours;
Other approved measures.

Credit values should not be assumed to be directly interchangeable without appropriate academic evaluation.

16. Study Duration

Some jurisdictions, institutions or authorities may consider programme duration when evaluating a qualification.

This may include:

Minimum years of study;
Full-time equivalent duration;
Required residency;
Minimum credit volume;
Research duration;
Professional practice requirements.

A programme may be academically valid within its own system while still being evaluated differently in a jurisdiction that imposes specific duration requirements.

17. Accelerated Study

An accelerated pathway may allow a learner to complete academic requirements within a shorter calendar period through:

Recognition of prior learning;
Increased study intensity;
Integrated learning;
Credit transfer;
Mapping of equivalent learning;
Reduced duplication.

Accelerated completion does not mean that required learning outcomes are automatically removed.

However, an external authority may independently apply rules concerning minimum duration or residency.

18. Recognition of Prior Learning and International Evaluation

Where part of a qualification was achieved through Recognition of Prior Learning, advanced standing or credit transfer, an evaluator may request additional information.

This may include:

Source qualifications;
Credits recognised;
Learning outcomes;
Assessment evidence;
Institutional approval;
Transcript annotations.

A receiving authority may apply its own limits on recognised prior learning.

19. Competency-Based Pathways

Qualifications completed through competency-based pathways may be evaluated according to the requirements of the receiving jurisdiction.

An evaluator may consider:

How competence was demonstrated;
Assessment methodology;
Academic level;
Evidence requirements;
Credit allocation;
Institutional authority;
Final assessment.

Competency-based learning shall not automatically receive identical recognition in all countries.

20. Mapping Plus™

Mapping Plus™ may support the documentation of relationships between:

Prior qualifications;
Professional competence;
Programme learning outcomes;
Academic credits;
Additional requirements.

Mapping Plus™ is an academic evaluation process and shall not be represented as a governmental recognition decision.

A third party remains free to conduct its own evaluation.

21. Online and Distance Education

Recognition authorities may apply specific requirements to qualifications completed through:

Online learning;
Distance education;
Blended delivery;
Digital assessment;
Remote research supervision.

Some jurisdictions distinguish between the recognition of:

The institution;
The programme;
The delivery mode.

Learners intending to use an online qualification internationally should determine whether the receiving jurisdiction applies any specific requirements to online or distance education.

22. Recognition of Online Delivery

Where the awarding jurisdiction formally regulates or approves online delivery, this may provide relevant evidence concerning the legitimacy of the delivery mode.

However, recognition by the awarding country does not compel every other country to accept the qualification for every purpose.

The receiving authority retains independent decision-making power.

23. Campus-Based International Study

A qualification completed through full-time study at a partner university may involve:

Formal university registration;
Campus attendance;
Student Pass or visa status;
Academic supervision;
Assessment by the partner university.

Such factors may be relevant to international evaluators but do not eliminate the receiving jurisdiction’s right to apply its own recognition rules.

24. Transnational Education

A programme may involve learning, support or assessment across more than one country.

Transnational arrangements may include:

International academic partnerships;
Cross-border delivery;
Digital learning;
External awarding;
Joint academic support;
Partner-campus delivery.

Recognition should be assessed according to the actual qualification, awarding institution and programme structure rather than solely according to the learner’s physical location.

25. Country of Study and Country of Award

The country in which a learner physically studies may differ from the country in which the qualification is legally issued.

For example:

A learner may study online from one country;
Receive support from Switzerland;
Participate in a partner campus in another country;
Receive a qualification issued under a third jurisdiction.

The official awarding institution and qualification documentation shall determine the identity of the award.

26. Qualification Issuer

For international recognition purposes, learners should identify clearly:

The qualification title;
The awarding institution;
The country of the awarding institution;
The qualification framework where applicable;
The study mode where requested;
Any partner or support institution involved.

SIMI Swiss shall not present itself as the awarding institution for a qualification issued by another institution.

27. Dual and Multiple Qualifications

Where a learner receives more than one qualification, each award may be evaluated separately.

An evaluator may accept:

All awards;
Only one award;
Some credits;
One award for academic purposes and another for professional purposes;
None of the awards for a particular regulated purpose.

The existence of multiple qualifications does not create automatic recognition of the combined pathway.

28. Joint Versus Separate Awards

A joint degree and two separate qualifications are different structures.

Where two institutions issue separate certificates, each qualification retains its independent status.

Learners shall not describe separate awards as a joint degree unless the programme has formally been approved as such.

29. Recognition of an Integrated Pathway

An integrated pathway may allow efficient progression between academic levels or qualifications.

A receiving institution may nevertheless examine:

Each qualification;
Total credit volume;
Entry requirements;
Study duration;
Recognition of prior learning;
Research requirements;
Awarding authority.

SIMI Swiss cannot require an evaluator to accept the integrated pathway as equivalent to a particular local qualification.

30. Research Degrees

Recognition of research degrees may involve consideration of:

Research duration;
Thesis requirements;
Originality;
Supervision;
Viva voce;
Publication expectations;
Institutional research authority;
Qualification framework.

Research-based and taught qualifications at the same nominal level may be evaluated differently depending on the receiving institution or purpose.

31. Professional Doctorates and Research Doctorates

Doctoral qualifications may have different orientations, including:

Research-intensive doctorates;
Professional doctorates;
Practice-based doctorates;
Applied research doctorates.

A receiving institution may distinguish between these forms according to:

Research expectations;
Professional application;
Programme design;
Local academic conventions.

The fact that two qualifications are doctoral-level does not mean they are identical in purpose or recognition outcome.

32. Titles and Academic Designations

The right to use an academic or professional title may be regulated differently between jurisdictions.

Learners are responsible for determining whether:

A title may be used;
A foreign title requires recognition;
A particular abbreviation is permitted;
Translation of a title is restricted;
Professional registration is required.

SIMI Swiss cannot guarantee lawful title use in every jurisdiction.

33. Translation of Qualification Titles

A qualification title should normally be represented using its official awarded form.

Where translation is necessary, the translation should not:

Increase the academic status;
Change the awarding institution;
Create a protected local designation;
Suggest equivalence not officially established;
Alter the qualification type.

Where legal or professional significance exists, an official or certified translation may be required.

34. Regulated Professions

Regulated professions may require additional approval beyond academic recognition.

These may include fields such as:

Medicine;
Nursing;
Law;
Teaching;
Psychology;
Engineering;
Accounting;
Architecture;
Other regulated occupations.

Requirements vary by jurisdiction.

Learners intending to enter a regulated profession should contact the competent regulator before enrolling.

35. Non-Regulated Professions

In non-regulated professions, employers may have broader discretion to determine whether a qualification is relevant or acceptable.

Recognition may depend more heavily on:

Employer policy;
Professional experience;
Qualification relevance;
Industry practice;
Institutional reputation;
Competence.

SIMI Swiss cannot guarantee employer acceptance.

36. Further Study

A learner intending to use a qualification for further study should verify requirements with the intended receiving institution.

The receiving institution may consider:

Qualification level;
Subject relevance;
Credits;
Research preparation;
Institutional status;
Admission prerequisites;
Language proficiency.

A qualification that generally supports progression does not create an automatic right to admission.

37. Doctoral Admission

Admission to a doctoral programme may require more than possession of a master's qualification.

A university may also consider:

Research preparation;
Thesis experience;
Academic results;
Subject alignment;
Research proposal;
Supervisor availability;
Professional experience;
Institutional admission policy.

SIMI Swiss cannot guarantee doctoral admission based solely on completion of a prior qualification.

38. Immigration Use

Immigration authorities may evaluate qualifications for purposes such as:

Skilled migration;
Employment visas;
Residence applications;
Points-based immigration;
Qualification requirements.

Immigration recognition is separate from academic recognition.

A qualification accepted by a university or employer may still be evaluated differently by an immigration authority.

39. Credential Evaluation for Immigration

An immigration process may require assessment by a designated credential-evaluation organisation.

SIMI Swiss may provide:

Qualification verification;
Academic records;
Institutional information;
Programme information within its authority.

SIMI Swiss cannot determine how many immigration points, if any, will be awarded.

40. Local Ministry or Government Recognition

Some countries require foreign qualifications to undergo:

Equivalency;
Recognition;
Attestation;
Authentication;
Legalisation;
Registration;
Verification.

The applicable procedure may change over time.

Learners are responsible for checking current requirements with the competent authority.

41. Apostille, Legalisation and Authentication

International use of documents may require:

Notarisation;
Apostille;
Consular legalisation;
Embassy attestation;
Certified translation;
Verification by the awarding institution.

Whether a document is eligible for a particular authentication process depends on:

The document;
Issuing institution;
Country of issue;
Destination country;
Applicable international agreements.

SIMI Swiss may provide documents within its authority but cannot guarantee acceptance by the receiving authority.

42. Institutional Verification

SIMI Swiss may verify:

Qualifications issued by SIMI Swiss;
Programme participation supported by its records;
Academic records under its authority;
Its institutional role in a pathway.

Verification shall be limited to information that SIMI Swiss can officially substantiate.

43. External Qualification Verification

Where a qualification is issued by another institution, verification may need to be obtained directly from:

The awarding organisation;
Partner university;
Official registry;
National authority;
Authorised verification platform.

SIMI Swiss may assist with coordination where appropriate but shall not create or alter an external qualification record.

44. Supporting Documentation

SIMI Swiss may provide reasonable supporting documentation including, where applicable:

Confirmation letters;
Programme descriptions;
Academic transcripts;
Credit explanations;
Delivery-mode information;
Qualification-pathway information;
Institutional-status information;
Academic verification.

Supporting documentation shall accurately reflect official records and shall not include claims that SIMI Swiss cannot substantiate.

45. Requests for Special Wording

Learners may request wording intended to meet a particular employer, authority or recognition requirement.

SIMI Swiss may consider such a request only where the proposed wording:

Is accurate;
Is supported by official records;
Falls within institutional authority;
Does not misrepresent accreditation, recognition or awarding status;
Does not imply a guarantee by a third party.

SIMI Swiss is not required to issue a statement merely because a learner believes it would improve a recognition outcome.

46. No Misrepresentation for Recognition Purposes

SIMI Swiss shall not:

Alter a qualification title inaccurately;
Misstate accreditation status;
Misrepresent study mode;
Conceal the actual awarding institution;
Provide false duration information;
Create unsupported claims of equivalence;
Represent a private institutional qualification as a federally accredited university degree where it is not.

Learner requests that would require inaccurate representation shall be declined.

47. Recognition Advice

SIMI Swiss may provide general information concerning recognition concepts and documentation.

Such information should not be treated as:

Legal advice;
A binding credential evaluation;
A professional licensing decision;
A governmental equivalency decision;
A guarantee of recognition.

Where the matter is important to the learner’s intended use, independent confirmation should be obtained from the competent receiving authority.

48. Pre-Enrolment Verification

Learners are strongly encouraged to verify recognition requirements before enrolling where they intend to use a qualification for a specific purpose.

This is particularly important where the intended use concerns:

Government employment;
Regulated professions;
Professional licensing;
Immigration;
Academic appointments;
Public-sector promotion;
Further study at a specific university;
Jurisdictions with strict foreign-qualification rules.

The learner should retain evidence of any third-party advice received.

49. Learner's Intended Use

SIMI Swiss may ask an applicant about the intended use of a qualification in order to provide relevant information.

However, the learner remains responsible for determining:

Whether the qualification meets the intended purpose;
Whether recognition is required;
Which authority has jurisdiction;
Which documents are required;
Whether additional examinations or procedures apply.

SIMI Swiss does not assume responsibility for an intended use that was not disclosed or independently verified by the learner.

50. Changes in Recognition Rules

Recognition, immigration and professional rules may change after enrolment or graduation.

Changes may arise from:

New legislation;
Government policy;
Professional regulation;
Qualification-framework reform;
Institutional policy;
Political developments;
International agreements;
Changes in evaluator practice.

SIMI Swiss cannot guarantee that recognition requirements will remain unchanged throughout or after a programme.

51. Historical Recognition Outcomes

A previous recognition decision involving another learner does not guarantee the same outcome for a later learner.

Third-party decisions may vary because of:

Different qualifications;
Different documents;
Different intended purposes;
Different jurisdictions;
Changes in law;
Individual circumstances;
Evaluator discretion.

A successful historical case shall not be represented as a binding precedent.

52. Individual Recognition Decisions

Recognition may depend partly on the individual applicant.

An authority may consider:

Prior education;
Professional experience;
Citizenship;
Intended occupation;
Complete academic history;
Licensing requirements;
Additional qualifications.

Accordingly, two learners holding the same qualification may receive different outcomes in different circumstances.

53. Refusal of Recognition

A third party may refuse or limit recognition.

Possible outcomes may include:

Full recognition;
Partial recognition;
Recognition for employment but not further study;
Recognition subject to additional study;
Recognition subject to examination;
Recognition at a different local level;
Refusal for a particular purpose.

A refusal by one authority does not necessarily mean the qualification is academically invalid.

54. Effect of a Recognition Refusal

A recognition refusal shall be understood as a decision made by the receiving body for the purpose within its jurisdiction.

It does not automatically:

Cancel the qualification;
Invalidate the academic work completed;
Establish misconduct by SIMI Swiss;
Require qualification withdrawal;
Create entitlement to another qualification;
Create an automatic refund right.

Any contractual or legal claim shall depend on the actual circumstances, programme representations and applicable law.

55. Material Misrepresentation

Where a learner establishes that SIMI Swiss materially misrepresented an objective fact concerning:

Awarding institution;
Qualification status;
Programme accreditation;
Delivery mode;
Institutional status;
A specific formally confirmed recognition arrangement,

the matter may be addressed through the applicable complaint or legal procedure.

Nothing in this Policy excludes rights that cannot lawfully be excluded.

56. No Guarantee of Recognition

Unless SIMI Swiss has made an express written commitment that it is legally and operationally able to provide, SIMI Swiss does not guarantee:

Recognition by a government;
Recognition by an employer;
Recognition by a university;
Professional licensing;
Credential equivalency;
Immigration acceptance;
Public-sector classification;
Use of an academic title.

Statements concerning potential recognition pathways shall not be interpreted as unconditional guarantees.

57. Recognition Pathways

SIMI Swiss may identify established recognition pathways associated with:

Qualification frameworks;
External awarding organisations;
Partner universities;
Bilateral or multilateral agreements;
Professional recognition systems;
Credential-evaluation frameworks.

A recognition pathway means that a formal or established process exists through which a qualification may be evaluated.

It does not mean automatic recognition unless the competent legal framework expressly provides for it.

58. International Agreements

International agreements may support recognition or mobility between jurisdictions.

Their relevance depends on:

The qualifications covered;
The professions covered;
National implementation;
Competent authorities;
Eligibility criteria;
The purpose for which recognition is sought.

SIMI Swiss shall not interpret a bilateral or multilateral agreement as creating broader automatic recognition than the agreement actually provides.

59. Swiss–UK Recognition Context

Where relevant, SIMI Swiss may refer to established Swiss–UK recognition pathways and frameworks.

Such references shall be made according to the actual legal scope of the applicable arrangements.

Where an agreement concerns recognition of professional qualifications, it shall not be represented as providing automatic academic recognition of every Swiss or UK qualification.

60. Recognition of UK-Regulated Qualifications

Where a pathway includes a qualification awarded by a UK awarding organisation subject to an applicable national regulatory framework, the status of that qualification shall be represented according to the relevant regulatory records.

The regulatory status of the qualification does not automatically transfer to SIMI Swiss as an institution.

International recognition remains subject to the receiving jurisdiction.

61. Recognition of Partner-University Degrees

Where a partner university issues a degree recognised within its national higher education system, that recognition status relates to the partner university and the specific programme or qualification within the applicable scope.

SIMI Swiss may accurately communicate such status but shall not claim that the partner university’s accreditation is institutional accreditation of SIMI Swiss.

62. National Recognition and International Recognition

National recognition in the awarding country and international recognition are distinct concepts.

A qualification may be formally recognised within the awarding jurisdiction but still require evaluation abroad.

Conversely, an institution or employer abroad may accept a qualification without a formal governmental equivalency process where local law permits.

Recognition should therefore always be considered in relation to the intended use and receiving jurisdiction.

63. International Academic Mobility

SIMI Swiss supports academic mobility by providing, where applicable:

Transparent programme information;
Credit documentation;
Transcripts;
Qualification descriptions;
Learning-outcome information;
Verification;
Awarding-institution information.

Such documentation can facilitate evaluation but cannot determine the receiving institution’s decision.

64. Credit Transfer Abroad

A learner seeking to transfer credits to another institution should provide the receiving institution with relevant documentation.

The receiving institution may evaluate:

Credit volume;
Learning outcomes;
Academic level;
Assessment;
Programme relevance;
Institutional status.

SIMI Swiss cannot guarantee that all or any credits will be accepted.

65. Admission to Another Institution

Admission decisions remain with the receiving institution.

Even where a qualification meets the normal academic level for admission, the receiving institution may also consider:

Subject prerequisites;
Capacity;
Academic grades;
Language ability;
Research proposal;
Professional experience;
Competitive admission requirements.

Completion of a qualification shall not guarantee admission to another programme.

66. Recognition for Academic Employment

Universities or research institutions may impose specific requirements for academic employment.

These may concern:

Doctoral qualification type;
Research publications;
Institutional accreditation;
Teaching experience;
Research record;
National recognition;
Habilitation or equivalent requirements.

Learners intending to pursue an academic career should independently verify the relevant employment criteria.

67. Recognition of Specialisations

A specialisation or concentration may appear on:

A transcript;
Diploma supplement;
Programme record;
Certificate where formally approved.

Recognition of the specialisation depends on the receiving body.

A specialisation descriptor does not necessarily create a separately regulated qualification or professional entitlement.

68. Recognition of Supplementary Certificates

Certificates, professional awards or supplementary qualifications included within a pathway may have a different recognition status from the main academic qualification.

Learners shall not assume that:

A certificate has the same academic level as a degree;
A professional certificate has governmental recognition;
A supplementary award creates independent licensing rights.

Each credential should be considered according to its own issuing authority and purpose.

69. Documentation Consistency

Learners should ensure that submitted recognition documents are consistent concerning:

Name;
Date of birth;
Qualification title;
Awarding institution;
Study period;
Programme mode;
Academic records.

Material inconsistencies may cause delays or additional verification.

SIMI Swiss may correct records within its authority where appropriate evidence is provided.

70. Name Changes

Where a learner’s legal name changes after graduation, SIMI Swiss may apply its document-amendment procedures.

The learner may be required to provide:

Legal evidence of the name change;
Identity documents;
The original certificate;
An administrative request.

Whether a new certificate can be issued shall depend on the issuing institution’s policy.

71. Verification Requests from Third Parties

SIMI Swiss may respond to a legitimate recognition or verification request where appropriate.

The response may be subject to:

Learner consent;
Identity verification;
Applicable privacy requirements;
Available official records;
Administrative procedures.

Information shall be limited to what SIMI Swiss is authorised to confirm.

72. Direct Verification by Awarding Institutions

Where appropriate, learners may be directed to obtain verification directly from the institution that issued the qualification.

This may be necessary where the receiving organisation requires:

Direct transcript transmission;
Secure electronic verification;
Official confirmation from the awarding institution;
Sealed records;
Digital credential verification.

SIMI Swiss cannot replace an awarding institution where direct verification is required.

73. Processing Times

Recognition and verification processes may take significant time.

Processing may depend on:

The receiving authority;
Document completeness;
Authentication requirements;
Translation;
Partner response;
Government processing;
Public holidays;
Additional verification.

SIMI Swiss may support documentation within its authority but cannot guarantee an external processing timeframe.

74. Recognition Costs

International recognition may involve separate costs, including:

Credential evaluation;
Translation;
Notarisation;
Legalisation;
Apostille;
Courier;
Professional-body applications;
Government fees.

Unless expressly included in the programme, such costs remain the learner’s responsibility.

75. Appeals Against External Recognition Decisions

Where a receiving authority permits an appeal, the learner may use that authority’s procedure.

SIMI Swiss may, where appropriate, provide:

Verification;
Supporting academic information;
Clarification of programme structure;
Official records within its authority.

SIMI Swiss shall not be required to conduct or finance a learner’s external legal or administrative appeal unless expressly agreed.

76. External Legal Advice

Where recognition has significant legal, professional or immigration consequences, learners may wish to obtain advice from a suitably qualified professional in the receiving jurisdiction.

SIMI Swiss does not act as legal counsel for foreign recognition matters.

Any independent professional remains responsible for the advice provided.

77. Public Statements Concerning Recognition

Learners, representatives and staff shall communicate recognition information accurately.

They shall not state that a qualification is:

Automatically recognised worldwide;
Universally accepted;
Equivalent to every local qualification;
Guaranteed for public employment;
Automatically eligible for professional licensing,

unless such a statement is demonstrably supported by the competent authority and applicable legal framework.

78. Marketing Communications

Marketing information may summarise recognition features, but material claims shall remain consistent with:

Official qualification status;
Awarding authority;
Regulatory records;
Programme approval;
Applicable recognition pathways.

Where a summary cannot capture jurisdiction-specific limitations, learners should consult the detailed programme information and this Policy.

79. Responsibility of Representatives

Representatives or recruitment personnel shall not provide unauthorised recognition guarantees.

A representative shall not:

Promise government recognition;
Guarantee degree equivalency;
Guarantee professional licensing;
Guarantee immigration acceptance;
Claim automatic recognition based solely on another learner’s experience.

SIMI Swiss may correct or withdraw unauthorised statements.

80. Learner Reliance on Unofficial Advice

SIMI Swiss is not automatically responsible for advice obtained by the learner from:

Social media;
Informal online forums;
Unauthorised agents;
Other learners;
Private consultants;
Unverified third-party websites.

Material decisions should be based on information from competent authorities and official programme sources.

81. Current Information

Recognition information can become outdated.

Learners should verify current requirements at the time they intend to use the qualification rather than relying solely on information available at enrolment.

SIMI Swiss may update general recognition guidance but does not guarantee real-time monitoring of every jurisdiction.

82. Recognition Records

SIMI Swiss may retain records concerning:

Verification requests;
Supporting letters;
Recognition correspondence;
Information received from external authorities;
Learner requests concerning cross-border use.

Such records may support:

Learner services;
Quality assurance;
Institutional transparency;
Future verification;
Dispute resolution.

83. Institutional Support

SIMI Swiss may, within the scope permitted by applicable law, its institutional authority, applicable programme arrangements and established procedures, provide reasonable supporting information or official documentation.

Such support shall be provided only where the requested action falls within the responsibilities of SIMI Swiss and can be supported by available official records.

Unless required by applicable law or an express written obligation, SIMI Swiss is not required to comply with any learner request that falls outside its authority, responsibilities, procedures or contractual commitments.

Any information, documentation or assistance provided by SIMI Swiss shall not constitute a guarantee of any decision made by a third party.

84. Learner Responsibility

Learners are responsible for verifying whether a qualification is suitable for their intended international use.

This includes responsibility for:

Identifying the competent authority;
Checking recognition requirements;
Confirming professional restrictions;
Understanding document requirements;
Meeting application deadlines;
Paying external fees;
Obtaining independent advice where appropriate.

Recognition decisions are not controlled by the learner or SIMI Swiss where authority rests with a third party.

85. Shared Commitment to Transparency

SIMI Swiss shall seek to support international use of qualifications through:

Accurate qualification information;
Clear identification of awarding institutions;
Transparent institutional-status information;
Reliable academic records;
Appropriate verification;
Clear communication of recognition limitations.

International mobility is supported most effectively when the qualification, awarding authority, programme structure and intended recognition purpose are represented accurately and transparently.

82. Recognition Records

SIMI Swiss may retain records concerning:

Verification requests;
Supporting letters;
Recognition correspondence;
Information received from external authorities;
Learner requests concerning cross-border use.

Such records may support:

Learner services;
Quality assurance;
Institutional transparency;
Future verification;
Dispute resolution.

Part 36 — Partner Changes, Programme Continuity & Teach-Out

1. General Principles

SIMI Swiss seeks to maintain reasonable continuity for learners where a programme involves a partner university, awarding organisation, external provider or other participating institution.

Partnership arrangements may change because of:

Regulatory developments;
Academic restructuring;
Partner withdrawal;
Contract expiry;
Institutional reorganisation;
Programme closure;
Qualification withdrawal;
Changes in awarding arrangements;
Changes in legal or operational requirements;
Circumstances beyond the reasonable control of the participating institutions.

Where a material change affects active learners, SIMI Swiss shall seek a reasonable and proportionate continuity arrangement within its authority.

2. Purpose of This Policy

This Policy establishes principles for managing:

Partner changes;
Programme suspension;
Programme closure;
Qualification withdrawal;
Changes of awarding arrangements;
Changes of delivery structure;
Teach-out;
Learner transfer;
Alternative academic pathways;
Records and certification following programme change.

The primary objective is to protect academic integrity while reducing unnecessary disruption to learners.

3. Scope

This Policy may apply where a programme involves:

SIMI Swiss;
A partner university;
An external awarding organisation;
An approved centre arrangement;
A local delivery or support provider;
A digital platform essential to programme delivery;
Another institution materially involved in the learner pathway.

It applies according to the responsibilities allocated to SIMI Swiss and the relevant institution.

4. Institutional Independence

Partner institutions remain legally and academically independent.

A change affecting one institution does not automatically:

Terminate SIMI Swiss;
Terminate every programme;
Invalidate qualifications already awarded;
Cancel academic credit already validly achieved;
Require all learners to transfer;
Transfer another institution’s obligations to SIMI Swiss.

The effect of a change shall be assessed according to the programme structure and applicable agreements.

5. Types of Partner Change

A partner change may include:

Change of university partner;
Change of awarding organisation;
Change of delivery provider;
Change of local support provider;
Change of campus;
Change of assessment arrangement;
Change of academic supervision structure;
Change of authorised centre status;
Change in regulatory approval;
Institutional merger or restructuring.

Not every change shall constitute a material programme change.

6. Materiality Assessment

SIMI Swiss may assess whether a change materially affects the learner.

Relevant considerations may include:

Qualification title;
Awarding institution;
Academic level;
Programme content;
Delivery mode;
Study location;
Programme duration;
Tuition;
Student status;
Visa or Student Pass sponsorship;
Recognition position;
Graduation arrangements.

Minor operational changes may be implemented without activating formal teach-out procedures.

7. Non-Material Changes

Changes shall not normally require a formal teach-out where they involve matters such as:

Faculty replacement;
Timetable adjustment;
Updated learning materials;
Changes to administrative procedures;
Replacement of a digital platform;
Change of local support personnel;
Internal departmental restructuring;
Comparable campus facilities;
Reasonable quality-improvement measures.

Such changes may be made where the essential academic structure remains substantially unchanged.

8. Material Changes

A change may be material where it substantially affects:

The qualification to be awarded;
The awarding institution;
The principal study mode;
The primary delivery institution;
Formal student status;
Campus location;
Visa sponsorship;
Essential academic requirements;
Programme availability;
The learner’s reasonable ability to complete the pathway originally entered.

Material changes shall be managed through an appropriate continuity process.

9. Partner Withdrawal

A partner may withdraw from an arrangement because of:

Contract expiry;
Strategic change;
Academic decision;
Financial circumstances;
Regulatory requirement;
Institutional restructuring;
Breach of agreement;
Programme closure;
Force majeure.

Where practicable, the institutions shall seek to define arrangements for learners already registered before the relationship ends.

10. SIMI Swiss Withdrawal from a Partnership

SIMI Swiss may discontinue a partnership where reasonably necessary due to:

Academic quality concerns;
Learner-protection concerns;
Regulatory risk;
Material contractual breach;
Reputational risk;
Persistent service failure;
Financial or operational unsustainability;
Strategic restructuring.

Learner continuity shall be considered separately from the decision to cease future recruitment.

11. Suspension of New Recruitment

SIMI Swiss or a partner institution may suspend new recruitment without terminating provision for existing learners.

Suspension may be appropriate while:

A partnership is reviewed;
Regulatory approval is renewed;
Quality concerns are addressed;
Academic capacity is assessed;
Programme restructuring occurs.

A suspension of new intake does not automatically affect active learner status.

12. Programme Suspension

A programme may be temporarily suspended where continued delivery cannot reasonably proceed in its normal form.

Reasons may include:

Regulatory intervention;
Loss of essential faculty;
Campus closure;
Serious operational disruption;
Partner restructuring;
Public-health or security circumstances;
Major technology failure;
Other events outside reasonable control.

Where possible, alternative arrangements shall be considered before prolonged suspension.

13. Programme Closure

A programme may be closed where:

The qualification is withdrawn;
The partner arrangement ends;
Regulatory approval is lost or expires;
Learner numbers make continued operation impracticable;
Academic restructuring replaces the programme;
Continued delivery creates unacceptable quality or compliance risk.

Closure may apply only to future recruitment or may require arrangements for active learners.

14. Qualification Withdrawal

An awarding organisation or partner university may withdraw or replace a qualification.

Withdrawal may affect:

New registrations;
Existing registrations;
Assessment deadlines;
Certification deadlines;
Qualification specifications;
Progression routes.

SIMI Swiss shall communicate known material implications to affected learners where reasonably practicable.

15. Teach-Out

Teach-out is a structured arrangement allowing existing learners a reasonable opportunity to complete a programme or qualification after recruitment has ceased or the programme is being discontinued.

Teach-out may involve:

Continuing the existing programme for a limited period;
Maintaining assessment opportunities;
Maintaining supervision;
Preserving academic records;
Retaining access to essential resources;
Completing external registration;
Supporting certification.

Teach-out shall remain subject to the cooperation and authority of the institutions responsible for the affected qualification.

16. Eligibility for Teach-Out

Teach-out may be available to learners who:

Were formally registered before the applicable closure date;
Remain academically eligible to continue;
Comply with applicable financial and administrative requirements;
Can reasonably complete within the approved teach-out period.

Applicants who have not completed formal registration may be subject to different arrangements.

17. Teach-Out Period

A teach-out period may be limited.

The period shall be determined according to factors such as:

Programme duration;
Learner progress;
External awarding deadlines;
Regulatory requirements;
Academic capacity;
Supervisor availability;
Partner commitments.

Learners may be required to complete outstanding requirements within a specified final date.

18. No Unlimited Extension

Teach-out does not create an unlimited right to remain registered indefinitely.

A learner who does not complete within the approved teach-out period may be required to:

Transfer;
Complete an alternative qualification;
Re-register under a successor programme;
Withdraw;
Accept another reasonable academic arrangement.

Any continuation beyond the approved period shall require formal approval.

19. Academic Standards During Teach-Out

Teach-out shall not reduce the academic standards required for the qualification.

Learners must continue to satisfy:

Learning outcomes;
Assessment requirements;
Academic-integrity requirements;
Research requirements;
Progression standards;
Completion requirements.

Programme closure does not justify automatic passing or qualification issuance.

20. Assessment During Teach-Out

Assessment may continue through:

Existing assessment arrangements;
Approved alternative assessors;
Replacement faculty;
External moderation;
Partner-university procedures;
Another authorised assessment method.

Any replacement arrangement shall seek to maintain academic equivalence and fairness.

21. Research Supervision During Teach-Out

Where a research programme is affected, continuity may involve:

Retaining the existing supervisor;
Appointing a replacement supervisor;
Adding supplementary supervision;
Transferring supervision to the responsible partner institution;
Adjusting supervision arrangements.

A learner shall cooperate with reasonable supervisor changes required to preserve continuity.

22. Replacement of Faculty

Programme continuity may require replacement of teaching or academic personnel.

Replacement faculty should possess academic or professional expertise reasonably appropriate to the role.

The learner does not have an automatic right to discontinue without consequence solely because a particular faculty member has changed.

23. Alternative Delivery

Where the original delivery arrangement cannot continue, an academically appropriate alternative may include:

Online delivery;
Blended delivery;
A different campus;
Alternative scheduled sessions;
Replacement academic resources;
Another approved teaching team.

A temporary or reasonable alternative delivery method shall not automatically invalidate the programme.

24. Change of Campus

A campus location may change where necessary due to:

Partner restructuring;
Facility closure;
Safety;
Regulatory requirements;
Operational changes.

Where the change is material, affected learners shall receive relevant information concerning:

New location;
Academic access;
Transport implications;
Campus facilities;
Student status;
Visa implications where applicable.

25. Change of Study Mode

A permanent material change between:

On-campus;
Online;
Blended;
Research-based;

shall be assessed carefully because it may affect recognition, student status or learner expectations.

Where possible, affected learners shall be offered a reasonable continuation option consistent with applicable academic and regulatory requirements.

26. Change of Awarding Institution

Changing the qualification-awarding institution is a material change and shall not normally be treated as a routine administrative adjustment.

Where such a change is proposed, learners should be informed of:

The new awarding institution;
Qualification title;
Academic level;
Remaining requirements;
Recognition implications known to SIMI Swiss;
Fees;
Whether acceptance is optional or required.

A qualification already validly awarded shall not be retroactively transferred to another issuer.

27. Existing Awarding Registration

Where a learner is already formally registered with an awarding organisation or partner university, reasonable efforts may be made to preserve that registration through teach-out.

Whether this is possible depends on:

The awarding institution;
Applicable agreement;
Regulatory approval;
Completion timeframe;
Qualification availability.

SIMI Swiss cannot guarantee continuation where the awarding institution itself lawfully discontinues the registration.

28. Successor Qualification

Where an original qualification is withdrawn, a successor qualification may be offered.

A successor qualification may require:

Credit mapping;
Gap analysis;
Additional learning;
Revised assessment;
New registration;
Updated fees;
Different completion requirements.

Transfer to a successor qualification shall not be described as identical to the original unless it is genuinely equivalent.

29. Alternative Programme

Where teach-out is not reasonably available, an affected learner may be offered transfer to another suitable programme.

An alternative may differ in:

Title;
Awarding institution;
Academic structure;
Delivery mode;
Duration;
Fees;
Recognition position.

The learner should receive sufficient information to make an informed decision before accepting the alternative.

30. Credit Transfer

Where an affected learner transfers, completed learning may be reviewed for credit recognition.

The review may consider:

Completed modules;
Learning outcomes;
Credits;
Assessment;
Academic level;
Research progress;
Currency of learning.

Not all completed learning can necessarily be transferred to a different qualification.

31. Recognition of Completed Study

SIMI Swiss shall seek, where academically permissible, to avoid unnecessary repetition of learning already successfully completed.

Recognition may be provided through:

Credit transfer;
Recognition of Prior Learning;
Mapping Plus™;
Advanced standing;
Module exemption.

Any recognition remains subject to the authority of the receiving institution.

32. Transfer to Another Institution

A learner may, where appropriate, transfer to another institution.

SIMI Swiss may assist by providing:

Academic records;
Module information;
Learning outcomes;
Credit information;
Programme documentation;
Qualification verification.

The receiving institution independently determines admission and credit acceptance.

33. Learner Choice

Where more than one reasonable continuity option is available, the learner may be invited to select between options.

Options may include:

Remaining under teach-out;
Transferring to a successor programme;
Moving to another partner pathway;
Withdrawing.

The availability of choice shall depend on academic, contractual, regulatory and operational circumstances.

34. Mandatory Changes

In some circumstances, a learner may have no reasonable option to remain under the original structure.

This may occur where:

Regulatory approval is withdrawn;
The awarding institution terminates registration;
The programme becomes unlawful;
The institution ceases operation;
Continued delivery is academically impossible.

SIMI Swiss shall seek a reasonable alternative but cannot guarantee preservation of an arrangement that can no longer lawfully or operationally continue.

35. Learner Consultation

Where reasonably practicable, affected learners may be consulted concerning material continuity arrangements.

Consultation may help identify:

Academic implications;
Personal circumstances;
Travel issues;
Visa implications;
Research progress;
Preferred alternatives.

Consultation does not mean that every learner preference can be adopted.

36. Communication of Material Changes

Material changes should normally be communicated through an authorised written channel.

The communication may explain:

What is changing;
Why the change is occurring;
When it takes effect;
Who is affected;
Available continuity options;
Required learner action;
Relevant deadlines;
Contact information.

Where information remains provisional, this should be stated clearly.

37. Reasonable Notice

SIMI Swiss shall seek to provide reasonable notice of material changes where circumstances permit.

Immediate or short-notice changes may nevertheless be necessary because of:

Regulatory action;
Safety concerns;
Partner decisions;
Legal restrictions;
Institutional closure;
Urgent security issues.

The absence of long notice does not invalidate a change that must lawfully or reasonably take effect immediately.

38. Learner Duty to Respond

Affected learners shall respond to material continuity communications within the required period.

Failure to respond may affect:

Registration;
Transfer;
Credit recognition;
Assessment;
Visa status;
Access to a successor programme.

SIMI Swiss may proceed on the basis of available information where a learner repeatedly fails to respond.

39. Financial Arrangements

A programme change may require review of financial obligations.

Relevant considerations may include:

Tuition already paid;
Academic services already delivered;
Third-party fees already committed;
Remaining programme requirements;
Cost of an alternative programme;
Applicable refund policy;
Contractual arrangements.

A programme change does not automatically require a full refund.

40. Fees Under Teach-Out

Where a learner continues under teach-out, existing fee arrangements may remain applicable unless formally amended.

Additional fees may arise where the learner requires:

Extended registration;
Additional supervision;
Reassessment;
Re-registration;
Services outside the original completion period.

Any such fees should be communicated according to applicable procedures.

41. Fees for an Alternative Pathway

Where a learner accepts a different pathway, the financial arrangement may be recalculated.

This may include:

Credit for fees already paid;
Additional tuition;
Revised third-party charges;
New registration fees;
Different graduation fees.

The applicable financial arrangement should be confirmed in writing before transfer where reasonably practicable.

42. Refund Consideration

Where a programme can no longer be reasonably provided and no appropriate alternative is accepted or available, refund entitlement shall be determined by:

The student agreement;
Services already provided;
Costs already incurred;
Third-party fees;
The reason for closure;
Mandatory law.

Nothing in this Policy removes rights that cannot lawfully be excluded.

43. No Automatic Compensation

A partner or programme change does not automatically create entitlement to compensation for:

Personal inconvenience;
Lost opportunity;
Travel already independently booked;
Accommodation contracts;
Career expectations;
Recognition outcomes;
Indirect economic loss.

Any entitlement shall depend on the applicable agreement, circumstances and mandatory law.

44. Visa and Student Pass Impact

A partner or programme change may affect immigration status where the Student Pass is linked to:

A specific university;
A particular programme;
A campus;
Full-time registration.

Affected learners shall comply with instructions from:

The partner university;
Immigration authorities;
Relevant education-management bodies;
Other competent authorities.

SIMI Swiss cannot guarantee that immigration status will transfer automatically to a new programme or institution.

45. Visa Transition Support

Where a continuity arrangement affects a Student Pass, SIMI Swiss may provide reasonable support including:

Coordination with the partner university;
Documentation within its authority;
Information concerning the proposed academic transition;
Communication support.

Approval remains with the competent institutions and public authorities.

46. Campus Access During Transition

Campus access may change where:

The partner relationship ends;
Registration changes;
The learner transfers;
The Student Pass changes;
The programme moves to another location.

SIMI Swiss cannot guarantee continued access to a campus controlled by a former partner after the learner’s authorised status ends.

47. Digital Access During Transition

Learners may receive temporary continued access to digital systems where reasonably necessary to:

Retrieve academic work;
Complete assessments;
Access teach-out materials;
Support transfer;
Obtain records.

Access may be limited by licence terms, security requirements and partner-controlled systems.

48. Qualification Issuance During Teach-Out

A learner who successfully completes the requirements of an approved teach-out arrangement may remain eligible for the original qualification where the awarding institution continues to permit certification.

Qualification issuance remains subject to:

Academic completion;
External verification;
Final approval;
Administrative clearance;
Continuing authority of the awarding institution.

SIMI Swiss cannot issue a qualification belonging to another institution merely because teach-out has been completed.

49. Qualification Already Awarded

A later change in partnership does not normally affect a qualification that was validly awarded before the change.

A qualification remains attributable to:

The awarding institution;
The academic regulations applicable at the time of award;
The official academic record.

Termination of a partnership does not transfer or cancel the award solely because the relationship has ended.

50. Graduate Verification After Partnership Ends

SIMI Swiss may continue to provide verification of records within its authority after a partnership ends.

For qualifications issued by the former partner, graduates may need to obtain verification directly from:

The awarding institution;
Its successor;
An official registry;
Another authorised records custodian.

SIMI Swiss cannot guarantee permanent access to records controlled solely by another institution.

51. Academic Records Protection

Where a programme changes or closes, reasonable efforts shall be made to preserve relevant academic records.

These may include:

Registration records;
Assessment results;
Credit achievement;
Supervision records;
Progression decisions;
Qualification information;
Partner correspondence relevant to learner status.

Records shall be maintained according to applicable retention and data-protection requirements.

52. Transfer of Records

Where lawful and necessary, learner records may be transferred to:

A successor institution;
A new partner;
An awarding organisation;
Another authorised records custodian.

Such transfer shall be limited to information reasonably required for:

Academic continuity;
Certification;
Verification;
Learner protection.

Applicable privacy and data-protection requirements shall be observed.

53. Institutional Closure of a Partner

Where a partner institution ceases operations, continuity options may be constrained by:

Access to records;
Regulatory intervention;
Appointment of a successor institution;
Government arrangements;
Awarding authority;
Available academic providers.

SIMI Swiss shall act reasonably within its authority but cannot independently recreate legal authority previously held by the closed institution.

54. Merger or Acquisition of a Partner

Where a partner merges, is acquired or changes legal identity, the programme may continue under a successor institution.

SIMI Swiss may verify:

Continuity of awarding authority;
Recognition of existing registrations;
Qualification arrangements;
Academic responsibilities;
Record custody.

A change of legal entity does not necessarily require learner transfer where academic and regulatory continuity is preserved.

55. Loss of Accreditation or Regulatory Approval

Where a partner loses, surrenders or fails to renew a relevant accreditation or approval, SIMI Swiss shall assess the effect on active learners.

Considerations may include:

Effective date;
Existing learner protections;
Regulatory teach-out provisions;
Qualification validity;
Alternative providers;
Recognition implications.

SIMI Swiss shall not represent an approval as continuing where it has formally ceased.

56. Change in Regulatory Status

A regulatory status may change without invalidating all prior awards.

The impact shall depend on:

Timing;
Scope of the change;
Applicable law;
Transitional provisions;
Official regulatory decisions.

SIMI Swiss shall communicate objective status information accurately and avoid unsupported conclusions concerning third-party recognition.

57. Change in Recognition Environment

Recognition practices may change during a programme because of:

New law;
Government policy;
International agreements;
Professional regulation;
Credential-evaluation practice.

Such a change does not necessarily require programme closure where the qualification remains academically and legally valid within its awarding framework.

Learners retain responsibility for verifying intended external use under Part 35.

58. Change of Qualification Title

An awarding institution may revise a qualification title as part of academic or regulatory restructuring.

Where this affects active learners, the applicable institution shall determine whether learners:

Remain under the original title;
Transfer to the new title;
Receive a successor award;
Require additional academic work.

SIMI Swiss shall not independently alter an externally controlled title.

59. Change of Programme Content

Programme content may change to preserve:

Academic currency;
Regulatory alignment;
Qualification standards;
Professional relevance;
Quality assurance.

Reasonable curriculum updates do not necessarily constitute programme discontinuation.

Where changes materially affect learning outcomes or qualification structure, transitional arrangements may be required.

60. Change in Assessment

Assessment arrangements may change because of:

Updated academic standards;
New awarding requirements;
Security;
Technology;
Programme restructuring.

Existing learners may be:

Protected under previous assessment rules;
Transitioned to new requirements;
Given equivalent alternative assessments.

The applicable approach shall be determined by the responsible academic authority.

61. Change of Supervisor

Loss or change of a research supervisor does not, by itself, terminate a research programme.

The institution may appoint:

A replacement supervisor;
Co-supervisor;
Interim supervisor;
New academic panel.

The learner is expected to cooperate reasonably with continuity arrangements.

62. Research Data and Materials During Change

Where a research pathway changes, arrangements should address:

Research data;
Ethics approvals;
Participant information;
Draft thesis material;
Publications;
Supervisor records;
Confidential data.

Transfer of research materials shall comply with applicable ethics, confidentiality and data-protection requirements.

63. Intellectual Property During Transition

A programme or partner change does not automatically transfer ownership of:

Learner work;
Institutional materials;
Research data;
Partner intellectual property;
Confidential information.

Existing intellectual-property rights and licences shall continue according to applicable law and agreement.

64. Complaints About Programme Change

A learner may raise a complaint concerning how a programme change has been managed.

The complaint may address matters such as:

Communication;
Process;
Service delivery;
Implementation of the agreed continuity arrangement.

A complaint cannot require SIMI Swiss to restore a partner relationship, regulatory approval or external programme that no longer exists.

65. Academic Appeals

Academic decisions made during teach-out or transfer remain subject to the applicable academic-appeal procedure.

A learner may appeal an academic decision on permitted grounds but shall not normally appeal solely because the institutional partnership has changed.

66. Partner Disputes

A commercial or institutional dispute between SIMI Swiss and a partner shall, where reasonably possible, be managed separately from learners’ academic interests.

SIMI Swiss shall seek to reduce unnecessary learner disruption while preserving its legal and contractual rights.

Learners are not automatically parties to the underlying institutional dispute.

67. Contract Termination Between Institutions

Termination of an institutional agreement may distinguish between:

Future recruitment;
Existing registrations;
Teach-out;
Records;
Certification;
Financial settlement;
Learner support.

Termination of future cooperation does not automatically determine the treatment of active learners.

68. Partner Failure to Cooperate

Where a partner does not cooperate with reasonable continuity efforts, SIMI Swiss may:

Escalate under the institutional agreement;
Seek an alternative partner;
Request regulatory guidance;
Preserve available records;
Provide learners with objective information;
Offer alternative pathways where possible.

SIMI Swiss cannot guarantee a result requiring the cooperation of an independent institution.

69. Replacement Partner

SIMI Swiss may appoint or cooperate with a replacement partner where appropriate.

The replacement institution may differ in:

Country;
Campus;
Accreditation;
Qualification;
Academic requirements;
Fees;
Delivery structure.

A replacement shall not be presented as identical to the former partner unless this is accurate.

70. Due Diligence on Replacement Partners

Before relying on a replacement partner, SIMI Swiss may review matters including:

Legal status;
Academic authority;
Quality assurance;
Programme suitability;
Awarding capacity;
Learner-support capability;
Regulatory standing;
Operational capacity.

The scope of review shall reflect the nature of the proposed relationship.

71. Learner Consent to Material Transfer

Where a transfer materially changes the learner’s qualification or contractual position, learner acceptance may be required.

The learner should receive sufficient information concerning:

The new programme;
Awarding institution;
Credits transferred;
Remaining study;
Fees;
Delivery mode;
Recognition considerations.

Acceptance may be documented electronically or in writing.

72. Refusal of an Alternative

A learner may decline an offered alternative where the applicable agreement and circumstances permit.

The consequences may include:

Withdrawal;
Refund assessment under applicable policy;
Loss of future programme access;
Need to transfer independently.

Declining an alternative does not automatically entitle the learner to every amount previously paid.

73. Independent Transfer by the Learner

A learner may choose to seek admission independently to another institution.

SIMI Swiss may provide reasonable academic documentation within its authority.

SIMI Swiss does not guarantee:

Admission;
Credit acceptance;
Fee waivers;
Recognition of prior study;
Visa approval at the new institution.

74. International Learner Considerations

Changes affecting international learners may have additional consequences concerning:

Immigration status;
Travel;
Accommodation;
Insurance;
Campus access;
Local registration;
Financial commitments.

SIMI Swiss shall seek to communicate material known implications but does not replace the competent authorities or personal professional advisers.

75. Accommodation and Travel Costs

A programme change may affect independently arranged accommodation or travel.

Unless SIMI Swiss is contractually responsible for the relevant service, learners remain responsible for:

Private leases;
Hotel bookings;
Flights;
Transportation;
Personal relocation expenses.

SIMI Swiss may provide reasonable practical guidance but cannot guarantee cancellation or reimbursement from independent providers.

76. No Guarantee of Identical Replacement

Where an original programme cannot continue, a replacement pathway may not be identical in every respect.

Differences may involve:

Institution;
Qualification title;
Location;
Study mode;
Curriculum;
Completion date;
Recognition pathway.

The objective shall be to identify a reasonable academically appropriate solution rather than to guarantee exact replication of an unavailable programme.

77. Priority of Academic Integrity

Continuity measures shall not compromise:

Qualification standards;
Assessment integrity;
Research standards;
Academic governance;
Regulatory requirements.

Learner protection requires both continuity and preservation of the credibility of the qualification.

78. Priority of Learner Records

Where a partner relationship is at risk, SIMI Swiss may prioritise securing or preserving available records necessary for:

Academic progression;
Transfer;
Certification;
Qualification verification;
Learner protection.

Access to records controlled exclusively by another institution may remain dependent on that institution or applicable law.

79. Emergency Continuity Measures

Where immediate disruption occurs, SIMI Swiss may implement temporary measures before a final continuity plan is established.

Such measures may include:

Temporary online delivery;
Interim supervision;
Extended deadlines;
Temporary suspension of assessment;
Alternative communication channels;
Preservation of digital records.

Temporary action shall not necessarily determine the final long-term arrangement.

80. Force Majeure

Programme continuity may be affected by circumstances beyond reasonable institutional control, including:

Natural disasters;
Epidemics or pandemics;
War;
Civil disturbance;
Government action;
Border closure;
Major cybersecurity incidents;
Widespread infrastructure failure;
International sanctions.

SIMI Swiss shall use reasonable efforts to maintain or restore academic continuity where possible.

81. Regulatory Direction

A competent regulator, public authority or awarding institution may require action that overrides the normal programme arrangement.

This may include:

Suspension;
Programme closure;
Transfer;
Teach-out;
Data transfer;
Student Pass cancellation;
Changes to assessment.

SIMI Swiss shall comply with binding requirements applicable to it and cannot promise continuation contrary to law or regulatory direction.

82. Final Qualification Deadline

An awarding organisation or partner university may establish a final date by which an affected learner must complete all requirements.

The learner is responsible for:

Monitoring the deadline;
Completing assessments;
Responding to academic feedback;
Meeting administrative requirements;
Paying applicable authorised fees.

Failure to complete before a final external deadline may permanently affect eligibility for the original qualification.

83. Certification After Final Deadline

Where a learner has completed all academic requirements before the final deadline, certification may still occur later according to the awarding institution’s processing cycle.

The final completion deadline and the certificate issuance date are separate matters.

84. Learners in Deferral or Suspension

A learner who is deferred or suspended when a programme enters teach-out may have reduced time available to complete.

Continuation may depend on:

Remaining teach-out period;
Academic feasibility;
Awarding rules;
Supervisor availability;
Regulatory requirements.

An earlier approved deferral does not guarantee that the original programme will remain available indefinitely.

85. Learners with Outstanding Reassessment

Learners requiring reassessment may be permitted to complete it during teach-out subject to:

Available assessment opportunities;
Maximum attempts;
Final qualification deadlines;
External approval.

Where reassessment cannot continue under the original structure, an alternative academic arrangement may be considered.

86. Learners Beyond Standard Duration

Learners who have exceeded the standard completion period may have different continuity options from learners progressing within schedule.

SIMI Swiss may consider:

Academic progress;
Remaining requirements;
Maximum candidature;
Supervisor capacity;
Final external deadlines.

No learner has an automatic right to extended teach-out beyond the period available.

87. New Applicants

Applicants who have not yet commenced may be:

Offered the revised programme;
Offered another partner;
Deferred;
Refunded according to the applicable agreement;
Declined where the programme is no longer available.

New applicants shall not normally be enrolled knowingly into a discontinued pathway without clear disclosure of its status.

88. Offer Holders

An issued offer may need to be amended or withdrawn before enrolment where a material programme change occurs.

Where possible, SIMI Swiss may offer:

A revised offer;
Alternative programme;
Different intake;
Refund of refundable pre-enrolment payments.

An offer does not require an institution to commence a programme that can no longer lawfully or reasonably operate.

89. Programme Information During Transition

Marketing and public information should be updated where a programme:

Stops recruiting;
Changes partner;
Changes awarding institution;
Enters teach-out;
Is replaced.

SIMI Swiss shall seek to avoid continued promotion of materially outdated programme information once the change is confirmed.

90. Communication by Representatives

Representatives and local support providers shall communicate only confirmed information concerning programme changes.

They shall not:

Conceal a known closure;
Guarantee an unconfirmed replacement;
Promise recognition outcomes;
Promise uninterrupted immigration status;
Misstate the continuing role of a former partner.

Material communications should be confirmed through official SIMI Swiss channels.

91. Public Representation After Partnership Ends

After a partnership ends, SIMI Swiss may continue to refer accurately to the historical relationship where relevant.

It shall not imply that:

The partnership remains active;
New learners can still register through the former arrangement;
Current accreditation or approval continues where it does not.

Historical facts shall be distinguished from current institutional status.

92. Learner Representation After Change

Learners and graduates shall continue to describe their actual qualification and awarding institution accurately.

A later partner change does not permit the learner to:

Change the awarding institution;
Claim a new qualification;
Alter the study history;
Misrepresent the former partnership as current.

Official documentation remains controlling.

93. Information Provided to Recognition Authorities

Where a recognition or verification authority asks about a discontinued partnership, SIMI Swiss may provide factual information supported by records concerning:

The period of partnership;
Programme structure;
Learner registration;
Awarding institution;
Completion;
Historical arrangements.

SIMI Swiss shall not provide unsupported statements concerning an external institution.

94. No Retroactive Recharacterisation

A programme shall not be retroactively described according to a later partnership structure.

The learner’s academic history shall be represented according to:

The institutions involved at the relevant time;
The qualification actually awarded;
The delivery arrangement actually used;
Official records.

Later strategic changes shall not rewrite historical academic facts.

95. Record of Continuity Decisions

SIMI Swiss may retain records concerning:

Programme closure decisions;
Partner changes;
Teach-out plans;
Learner notifications;
Transfer arrangements;
Credit mapping;
Financial decisions;
Alternative pathways.

Such records support:

Institutional governance;
Learner protection;
Quality assurance;
Audit;
Dispute resolution.

96. Quality Assurance During Teach-Out

Teach-out programmes remain subject to academic quality monitoring.

SIMI Swiss may monitor:

Faculty availability;
Supervision;
Assessment;
Learner progress;
Academic resources;
Complaints;
Completion outcomes;
Partner performance.

The fact that a programme is closing shall not reduce quality expectations for remaining learners.

97. Review of Continuity Arrangements

A continuity arrangement may be reviewed if circumstances materially change.

For example:

A partner extends certification deadlines;
A replacement provider becomes available;
Regulatory requirements change;
A learner’s progress changes materially;
A proposed solution becomes unavailable.

Any revised arrangement should be communicated appropriately.

98. Individual Circumstances

SIMI Swiss may consider individual circumstances when implementing continuity arrangements.

Relevant factors may include:

Academic progress;
Research stage;
Visa status;
Accessibility needs;
Approved exceptional circumstances;
Remaining programme requirements.

Individual consideration does not require SIMI Swiss to create a programme or qualification that no longer exists.

99. Equal and Consistent Treatment

Affected learners should be treated consistently while allowing reasonable consideration of materially different circumstances.

Different outcomes may be appropriate where learners differ in:

Progress;
Registration status;
Qualification stage;
Visa position;
Outstanding assessments;
Academic eligibility.

Equal treatment does not require identical outcomes where circumstances are materially different.

100. Reasonable Mitigation

Learners are expected to take reasonable steps to reduce avoidable loss or disruption following a programme change.

This may include:

Responding promptly;
Completing transferable academic work;
Meeting final deadlines;
Considering reasonable alternatives;
Avoiding unnecessary new financial commitments after receiving notice.

A learner shall not unreasonably increase avoidable loss and then assume that SIMI Swiss is automatically responsible for it.

101. Limitation of SIMI Swiss Authority

SIMI Swiss may act only within:

Applicable law;
Its institutional authority;
Existing contractual rights;
Partner arrangements;
Regulatory requirements;
Available academic capacity.

SIMI Swiss cannot guarantee an outcome requiring:

A former partner’s continued cooperation;
Regulatory approval;
Awarding authority it does not possess;
Government action;
Third-party recognition.

102. Liability

SIMI Swiss shall be responsible for its own obligations under applicable law and the relevant learner agreement.

SIMI Swiss shall not automatically be liable for consequences arising solely from:

A lawful independent decision of a partner institution;
Regulatory intervention;
Closure of an independent awarding organisation;
Government action;
Immigration decisions;
Events beyond reasonable control.

Nothing in this Policy excludes liability for fraud, wilful misconduct, material misrepresentation or any liability that cannot lawfully be excluded.

103. Learner Rights Under Mandatory Law

Nothing in this Policy removes or limits rights that learners have under applicable mandatory law.

Where a provision of this Policy conflicts with a mandatory legal requirement, the mandatory requirement shall prevail to the extent of the conflict.

104. Document Priority

Programme continuity shall be interpreted together with:

The student agreement;
Programme specification;
Partner documentation;
Awarding-body regulations;
Fee and refund policies;
Formal continuity notices;
Applicable law.

Where a programme-specific continuity arrangement expressly modifies a general provision, the more specific written arrangement shall normally apply to the affected programme.

105. Final Institutional Objective

Where a programme or partner arrangement changes, SIMI Swiss shall seek, within its lawful and practical authority, to protect the learner’s legitimate academic progress.

The preferred order of consideration shall normally be:

Preserve the original pathway where reasonably possible;
Provide an appropriate teach-out;
Preserve completed academic credit;
Identify a suitable successor or alternative pathway;
Support transfer where necessary;
Maintain reliable academic records and verification.

Programme continuity does not mean that every original operational feature can always be preserved. It means that reasonable academic and institutional measures should be taken to protect valid learning already achieved and provide affected learners with a clear pathway forward wherever practicable.

Policy & Regulations

Group 1 — Institutional & Legal Framework

Part 1 — Legal Identity & Status

1. Institutional Identity

2. Private Higher Education Position

3. Position Under the Swiss Higher Education Act

4. Institutional Model

5. Institutional Transparency

6. Official Representation

Part 2 - Accreditation & Quality Status

1. Institutional Quality Framework

2. Institutional Accreditation Position

3. External Accreditation and Quality Assurance

4. Programme and Qualification Quality

5. Approved-Centre and Partnership Arrangements

6. Quality Transparency

7. Continuous Improvement

Part 3 - Awarding & Qualification Roles

1. Qualification Pathways

2. SIMI Swiss Institutional Qualifications

3. External Awarding Organisations

4. Partner-University Qualifications

5. Single and Multiple Qualifications

6. Awarding Transparency

Part 4 - Recognition & Public Representation

1. Recognition Principles

2. Academic Recognition

3. Employment and Professional Use

4. International Recognition

5. Institutional Support

6. Accurate Public Representation

7. Recognition Responsibility and Limitation of Liability

Part 5 - Policy Application & Document Priority

1. Scope of Application

2. Programme-Specific Documents

3. Order of Priority

4. External Awarding and Partner Requirements

5. Policy Review and Amendment

6. Official Communication and Learner Responsibility

7. Interpretation and Clarification

Group 2 — Admissions & Finance

Part 6 — Admission & Eligibility

1. Admission Principles

2. Entry Requirements

3. Admission Assessment

4. Conditional Admission

5. Institutional and Partner Authority

6. Admission Outcomes

Part 7 — Applicant Documents & Verification

1. Document Requirements

2. Accuracy and Completeness

3. Document Verification

4. Translations and Certified Copies

5. Outstanding or Unavailable Documents

6. False or Misleading Information

7. Retention and Use of Documents

Part 8 — Tuition, Fees & Payment

1. Fee Transparency

2. Tuition Fee Coverage

3. Additional and Third-Party Charges

4. Payment Schedule

5. Deposits and Confirmation of Enrolment

6. Late or Outstanding Payments

7. Payment by Third Parties

8. Currency and Payment Processing

9. Fee Adjustments

10. Financial Records

Part 9 — Withdrawal, Cancellation & Refunds

1. General Principles

2. Cancellation Before Enrolment Commences

3. Withdrawal After Programme Commencement

4. Refund Calculation

5. Non-Refundable Fees and Committed Costs

6. Visa or Student Pass Outcomes

7. Programme Cancellation or Material Change

8. Deferral Instead of Withdrawal

9. Exceptional Circumstances

10. Refund Requests and Processing

11. Academic and Administrative Consequences

12. No Automatic Refund Based on Intended Outcome